conversation connection commitment

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Conversation, Connection, Commitment: The Art of Engaging Employees and Boosting Performance MARNIE E. GREEN, CSP, IPMA-CP 2013 Arizona SHRM State Conference

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2013 Presentation to the AZ SHRM Conference

TRANSCRIPT

Page 1: Conversation Connection Commitment

Conversation, Connection, Commitment: !

The Art of Engaging Employees and Boosting Performance!

MARNIE E. GREEN, CSP, IPMA-CP!

2013 Arizona SHRM State Conference!!

 

Page 2: Conversation Connection Commitment

2!

For  session  slides  and    other  resources  

 Text  MarnieAZSHRM  to  

number  963-­‐62  

Page 3: Conversation Connection Commitment

3!

Insert Mountain Montana photo!Leah Story!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Page 4: Conversation Connection Commitment

4!

An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job

responsibilities. !

!

What is an Engaged Employee?!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

2012 ADP/IPMA-HR Engagement Study !

Page 5: Conversation Connection Commitment

5!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

More Engagement!

Good Stuff Happens!

Page 6: Conversation Connection Commitment

6!

P.O.W.E.R !Team!!

“Promoting Optimism with

Enthusiasm and Recreation”!

City of Huntington Beach, CA !

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Page 7: Conversation Connection Commitment

7!

Huntington Beach Employee Lounge!

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Page 8: Conversation Connection Commitment

8!

Engaging Organizations!

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Page 9: Conversation Connection Commitment

9!

Feedback is a major driver !of employee!engagement.!

!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

The Latest Engagement Studies!

BlessingWhite, January 2013!

Page 10: Conversation Connection Commitment

10!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Page 11: Conversation Connection Commitment

11!

!

LEAD with Behavior!

ELIMINATE Judgment!

INQUIRE with Purpose!

BE Clear! !

Four Critical Mind-sets for Conversations that Engage!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Page 12: Conversation Connection Commitment

Observation vs. Assumption!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   12!

Page 13: Conversation Connection Commitment

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com   13!

Page 14: Conversation Connection Commitment

14!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Page 15: Conversation Connection Commitment

15!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

How do you feel?!

What do you need?!

Page 16: Conversation Connection Commitment

16!

Maintain a conversation with

a colleague for three minutes,

using only questions.!

!

A Challenge for You!

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Page 17: Conversation Connection Commitment

17!

Picture to Cue Bob Story!

! !

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Page 18: Conversation Connection Commitment

How Do I Know if it Worked?!

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Acknowledge!

Reinforce!

Behavior changes!

Re-address!

Assign Consequences !

Behavior doesn’t change!

Page 19: Conversation Connection Commitment

19!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Feedforward !

Page 20: Conversation Connection Commitment

20!

For  session  slides  and    other  resources  

 Text  MarnieAZSHRM  to  

number  963-­‐62  

Page 21: Conversation Connection Commitment

21!

Tips for Enhancing Your Personal Confidence!

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Build mastery!

Model !successful !

people!

Practice visualization!

Mind your !negative !thoughts!

If not you, then who?!

Toughest !conversation !

today!

Page 22: Conversation Connection Commitment

22!

Tips for Enhancing Your Personal Confidence!

©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

Wait through the silence!

Ask for reassurance!

Shift your focus!

You don't have to be PERFECT all

the time!

Page 23: Conversation Connection Commitment

23!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

You don't have to be PERFECT all

the time!

Insert  re.rement  photo  to  cue  end  of  Bob  story  

Page 24: Conversation Connection Commitment

24!©Management  Educa.on  Group.  All  rights  reserved.  ManagementEduca.onGroup.com  

!Join me for a book signing !

at 2:15pm today in the !SHRM Bookstore!

!Order additional copies at!

any of the following booksellers:   

 !

!

Marnie E. Green, CSP, IPMA-CP!www.ManagementEducationGroup.com