communications technology services client services

COMMUNICATIONS TECHNOLOGY SERVICESCLIENT SERVICESKim Calvin - Customer Service CenterAryan Rogers - Residence Telephone Services and UCLA Mobile SolutionsRobert P Rosenberg- Telemanagement System Support Sarah Gamble - Client Services

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Customer Service Center (CSC)

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Who is the CSC?• Kim Calvin – Supervisor• Bobby Alloush – Service Specialist• Ricky Chaparro – Service Specialist• Alice Cummings – Service Specialist• Alexis Edwards – Service Specialist• Donna Hill – Service Specialist• Melissa May – Service Specialist• Carol Rhodes – Administrative Assistant II

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Who are our customers and what do we do?

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CSC’s Commitment• Service• Teamwork• Acknowledgement• Respect

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Current Projects• COMIT Telemanagement System• Key System Automation

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CSC’s Role in the Success of Others

• Products & Services Matter Experts

• Effective Order Writing Techniques• Willing and Able to Help Others

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Your role in the success of the CSC

• Administrative Services• Infrastructure and Project Services• Managed Network Services• Planning Services

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Challenges• Scheduling• Contacting Customers• Communicating Change

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How to Reach Us?

CSB 1, 2nd FloorCustomer Service: x-53775CSC Express Line: x-67337CSC Fax: x-70116Email:customerservice@cts.ucla.edu

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Residence Telephone Services (RTS)

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Who is the RTS team?• Aryan Rogers• Reggie Garcia

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Who are our customers & what do we do?

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RTS’s Recent Accomplishments

• Migration to Option 81• Migration to COMIT and RTS Web

Center

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Upcoming Project• Property Management System for

Conference Services 2006

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How to Reach Us?• RTS: x-65000• Email: rts@cts.ucla.edu• Website: www.rts.ucla.edu

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UCLA Mobile Solutions (UMS)

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Who will the UMS team be?

• Reggie Garcia • Aryan Rogers • Oscar Gamboa

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Who will be our customers and what will we do?

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Looking Ahead• Cellular Contracts Review• CTS Store Grand Opening January

2006

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How to Reach Us?

UMS: x-55611Aryan Rogers: x-64601Email: mobile@cts.ucla.eduURL: Pending

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Telemanagement Support Administration

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Who is Telemanagement Support Administration?

• Robert P. Rosenberg – Senior Administrative Analyst

• Filbert Flores – Administrative Support

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Who are our customers?• AIS• Student Accounting• CTS TRU and COMIT Users• All CTS Bill Recipients’

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What do we do?• Support the Telemanagement

System (TMS)• Collect Data for Processing in TMs• Support Users of the TMS

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Who do we work with at CTS?

• Campus Systems Group• Finance• Project Management Office• Voice Network Operations

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Recent Accomplishment• First RTS COMIT Bill

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Upcoming Projects• Implement COMIT as the Primary

Administration Billing System• Billing for Cellular Service

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How to Reach Us?

CSB1, 2nd FloorRobert Rosenberg: x-57293rrosenberg@cts.ucla.eduFilbert Flores: x-66595fflores@cts.ucla.edu

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Campus Consultants

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Who are the Campus Consultants?

• Larry Mothersbaugh – Supervisor• Melinda Agcaoili – Consultant• Ruby Moreno – Consultant• Kevin Harbin – Client Services Project Support

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Who are our customers and what do we do?

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How to Reach Us?

CSB 1, 2nd FloorLarry Mothersbaugh: x-62222Melinda Agcaoili : x-65266Ruby Moreno: x-49505Kevin Harbin: x-59577

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Client Services

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Recent Projects• COMIT Telemanagement System• COMIT Update Automation

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Tying it all together….

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Questions, Concerns, or Comments…..