communications technology services client services
DESCRIPTION
COMMUNICATIONS TECHNOLOGY SERVICES CLIENT SERVICES. Kim Calvin - Customer Service Center Aryan Rogers - Residence Telephone Services and UCLA Mobile Solutions Robert P Rosenberg- Telemanagement System - PowerPoint PPT PresentationTRANSCRIPT
COMMUNICATIONS TECHNOLOGY SERVICESCLIENT SERVICESKim Calvin - Customer Service CenterAryan Rogers - Residence Telephone Services and UCLA Mobile SolutionsRobert P Rosenberg- Telemanagement System Support Sarah Gamble - Client Services
04/22/23 Free template from www.brainybetty.com 2
Customer Service Center (CSC)
04/22/23 Free template from www.brainybetty.com 3
Who is the CSC?• Kim Calvin – Supervisor• Bobby Alloush – Service Specialist• Ricky Chaparro – Service Specialist• Alice Cummings – Service Specialist• Alexis Edwards – Service Specialist• Donna Hill – Service Specialist• Melissa May – Service Specialist• Carol Rhodes – Administrative Assistant II
04/22/23 Free template from www.brainybetty.com 4
Who are our customers and what do we do?
04/22/23 Free template from www.brainybetty.com 5
CSC’s Commitment• Service• Teamwork• Acknowledgement• Respect
04/22/23 Free template from www.brainybetty.com 6
Current Projects• COMIT Telemanagement System• Key System Automation
04/22/23 Free template from www.brainybetty.com 7
CSC’s Role in the Success of Others
• Products & Services Matter Experts
• Effective Order Writing Techniques• Willing and Able to Help Others
04/22/23 Free template from www.brainybetty.com 8
Your role in the success of the CSC
• Administrative Services• Infrastructure and Project Services• Managed Network Services• Planning Services
04/22/23 Free template from www.brainybetty.com 9
Challenges• Scheduling• Contacting Customers• Communicating Change
04/22/23 Free template from www.brainybetty.com 10
How to Reach Us?
CSB 1, 2nd FloorCustomer Service: x-53775CSC Express Line: x-67337CSC Fax: x-70116Email:[email protected]
04/22/23 Free template from www.brainybetty.com 11
Residence Telephone Services (RTS)
04/22/23 Free template from www.brainybetty.com 12
Who is the RTS team?• Aryan Rogers• Reggie Garcia
04/22/23 Free template from www.brainybetty.com 13
Who are our customers & what do we do?
04/22/23 Free template from www.brainybetty.com 14
RTS’s Recent Accomplishments
• Migration to Option 81• Migration to COMIT and RTS Web
Center
04/22/23 Free template from www.brainybetty.com 15
Upcoming Project• Property Management System for
Conference Services 2006
04/22/23 Free template from www.brainybetty.com 16
How to Reach Us?• RTS: x-65000• Email: [email protected]• Website: www.rts.ucla.edu
04/22/23 Free template from www.brainybetty.com 17
UCLA Mobile Solutions (UMS)
04/22/23 Free template from www.brainybetty.com 18
Who will the UMS team be?
• Reggie Garcia • Aryan Rogers • Oscar Gamboa
04/22/23 Free template from www.brainybetty.com 19
Who will be our customers and what will we do?
04/22/23 Free template from www.brainybetty.com 20
Looking Ahead• Cellular Contracts Review• CTS Store Grand Opening January
2006
04/22/23 Free template from www.brainybetty.com 21
How to Reach Us?
UMS: x-55611Aryan Rogers: x-64601Email: [email protected]: Pending
04/22/23 Free template from www.brainybetty.com 22
Telemanagement Support Administration
04/22/23 Free template from www.brainybetty.com 23
Who is Telemanagement Support Administration?
• Robert P. Rosenberg – Senior Administrative Analyst
• Filbert Flores – Administrative Support
04/22/23 Free template from www.brainybetty.com 24
Who are our customers?• AIS• Student Accounting• CTS TRU and COMIT Users• All CTS Bill Recipients’
04/22/23 Free template from www.brainybetty.com 25
What do we do?• Support the Telemanagement
System (TMS)• Collect Data for Processing in TMs• Support Users of the TMS
04/22/23 Free template from www.brainybetty.com 26
Who do we work with at CTS?
• Campus Systems Group• Finance• Project Management Office• Voice Network Operations
04/22/23 Free template from www.brainybetty.com 27
Recent Accomplishment• First RTS COMIT Bill
04/22/23 Free template from www.brainybetty.com 28
Upcoming Projects• Implement COMIT as the Primary
Administration Billing System• Billing for Cellular Service
04/22/23 Free template from www.brainybetty.com 29
How to Reach Us?
CSB1, 2nd FloorRobert Rosenberg: [email protected] Flores: [email protected]
04/22/23 Free template from www.brainybetty.com 30
Campus Consultants
04/22/23 Free template from www.brainybetty.com 31
Who are the Campus Consultants?
• Larry Mothersbaugh – Supervisor• Melinda Agcaoili – Consultant• Ruby Moreno – Consultant• Kevin Harbin – Client Services Project Support
04/22/23 Free template from www.brainybetty.com 32
Who are our customers and what do we do?
04/22/23 Free template from www.brainybetty.com 33
How to Reach Us?
CSB 1, 2nd FloorLarry Mothersbaugh: x-62222Melinda Agcaoili : x-65266Ruby Moreno: x-49505Kevin Harbin: x-59577
04/22/23 Free template from www.brainybetty.com 34
Client Services
04/22/23 Free template from www.brainybetty.com 35
Recent Projects• COMIT Telemanagement System• COMIT Update Automation
Pcrgui.lnk
04/22/23 Free template from www.brainybetty.com 36
Tying it all together….
04/22/23 Free template from www.brainybetty.com 37
Questions, Concerns, or Comments…..