collaboration across the mobile enterprise
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Collaboration Across the Mobile Enterprise
Is evolving mobility trends creating new ways of communications in Enterprises?
Jessie YuNov 2012
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Agenda
What is Enterprise Mobility?
Enterprise Mobility - Influencing Factors
Adoption Trend
Key Takeaway
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Key components
•Simplest form of mobility – moving with in enterprises
WPBX•Deskto
p Extension – Call forwarding, seamless integration between Wi-Fi network and 3G/ 4G Network
Fixed to Mobile Convergence (FMC)
•Simplest form from Telco – CUG Plan with some features
•Replicating PBX functionality in Mobile
Mobile PBX (MPBX)
•Access email and contacts, now extend to voice and Audio conferencing
Push Mail
•Broadest form of Mobility client – access to Telephony, IM/ Presence, email, messaging, Video, Team room, and business application (CRM, Analytics)
Mobile Client
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The Future of the Enterprise
Future ofthe Office
Remote/Home working
Multiple Devices
Mobile
Collaborative
Cloud and Virtualisation
• Device agnostic• BYOD
• Video sessions• IM/Web conferencing• Voice• Social and Team Collaboration
The physical office becomes a place for face to face meetings
• Mobile Enterprise• FMC• Single number reach
• Applications on a SaaS model• Easy to maintain• Desktop virtualisation
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Collaboration Framework
Local Real Time Collab
• Traditional F2F Meetings• Traditional brainstorming
session
Mobile Real Time Collab
• Distributed conference/information sharing meeting
• Distributed work/task flow• Distributed collaborative
brainstorming
Local Non- Real Time Collab
• Notice board
Mobile Non- Real Time Collab
• Distributed asynchronous collaboration
• Receiving and acquiring information
• Sharing information • Work flow management • Creating new knowledge• Virtual social belonging S
ame
Loca
tion
Dispersed /unknow
n location
Same time
Different time
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Mobile social networking is growing at a phenomenal rate
Facebook Twitter Weibo0
50
100
150
200
250 235
41
234
Social Networking Solutions: Active Users Statistics, Asia Pacific, 31st, June, 2012
Facebook Twitter Weibo0
40
80
120
160
99
25
147
Social Networking Solutions: Active Mobile Users Statistics, Asia Pacific, 31st, June, 2012
Mobile Penetration Rate (%)
Asia Pacific Global
Facebook 42.1 47.6
Twitter 60.8 63.1
Weibo 62.8 61.9
Million Million
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Smartphone penetration amongst Singaporeans now stands at 88%
Social Networking Mobile WebMobile email, OTT
messaging
Time spent on Wifi
versus 3G
3G55%
Wifi45%
Source: IDA Statistics Release for Jan-Jun 2012.
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Applications Accessed through Mobile Devices
We expect the applications being accessed through mobile devices to increase in future with Video, TC, ESN and Web conferencing
Source: Frost & Sullivan
Mobility Trend
Applications Asia Pacific Singapore Asia Pacific SingaporeEmail and Calender 3 4 4 4Enterprise Telephony 2.5 2.5 3.5 3.2Video Conferencing 2.5 1 3.5 3Team Collaboration 1 1 3 3Enterprise Social network (ESN) and Social Media 1.5 2 3.5 3.8Web Conferencing 2 2 3 3.2Business Applications 2 2.3 2.5 2.9
Current Adoption(2012)
Future Adoption(2013 - 2014)
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Telecom operators aim to ramp up UC services via mobility
Rich communication services today are a result of applications and contents from OTT players. The features are becoming industry standards such as video calling, instant messaging and voice over IP.
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OTT and Social Media Applications on the rise – Communication channels are changing rapidly
• E-mailing and making calls from social media platforms will be common in the future. Facebook and Skype, etc
• WhatsApp and WeChat eats into SMS revenues
• Skype continues to be popular with not just students, consumers but also business users
• Download the app and it is free, why pay for communication services?
Sina Weibo
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Areas where mobility are providing immediate benefits to enterprises
30%
23%6%
16%
25%
Operational efficiency and cost reductionIncreased productivity and salesSecurity and complianceBusiness strategy flexibilityDon't know
Business apps were the fast growing session in the app store in 2011.
Mobile device management, security and business process management are the top three areas of mobility adoption
25% companies have not perceived the benefits of mobility
Source: Frost & Sullivan. Sample size = 206
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Mobility Challenge
Secure connection and data securitySecurity
In-house and vendor Resource Scarcity
User defined or Device definedPrice Confusion
Device and Move, Adds and Changes (MACs)Manageability
simultaneous access - users accessing content from 2 to 3 devices concurrently or switching between devices
Device Integration
Threat from apps and issues relating to administering apps within Enterprises
Apps Manageability
Source: Frost & Sullivan
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Conclusion
Confusion around mobility term continues to rise
Enterprise Mobility is much beyond BOYD, it is about anywhere anytime access with any devices
Mobility market is expected to see high growth and a transition from good to have to must have.
Mobility to drive the expanded Unified Communications market.
Mobility is multi-vendor solution and will need vendors and 3rd party application to integrate and work seamlessly together
Despite security and manageability concern, access business data through mobile devices will increase
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For Additional Information
Donna JeremiahCorporate CommunicationsAsia Pacific+61 (0) 8247 8927 djeremiah@frost.com
Carrie LowCorporate CommunicationsAsia Pacific+603 6204 5910carrie.low@frost.com
Jessie LohCorporate CommunicationsAsia Pacific+65 6890 0942jessie.loh@frost.com
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