enterprise collaboration equation
DESCRIPTION
Enterprise collaboration starts with personal efficiency - and corporate IT's roleTRANSCRIPT
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Einstein and the
collaborative enterprise
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Agenda
Enterprise Collaboration
What is the role of IT?
Adoption approach
Personal efficiency
ENTERPRISE COLLABORATION
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Key learning
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Enterprise Collaboration
starts with
Personal Efficiency
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E = M * C2
Different context – new meaning
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Enterprise Collaboration Equation
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E = M * C2
Equilibrium = Meaning x Communication x Collaboration
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Equilibrium
The condition of a system in which all competing influences are balanced, in a wide variety of
contexts
Individuals have to juggleWork life vs. Private life
Private goals vs. business objectives
Manager vs. LoB
Top down vs. Bottom up
Own tasks vs. Helping a colleague
…
Source: http://en.wikipedia.org/wiki/Equilibrium
7Source: http://en.wikipedia.org/wiki/Equilibrium
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Meaning
Meaning creates happy and productive employees
Knowledge of how you fit into and contribute to the company’s value chain
Influence on own job assignments
How to prioritize which tasks
Planning your own time
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Communication
How to cope with information overload
How to navigate all the new communication channels in a corporate contaxt
When to use which communication channel
112 e-mails sent and received in average each day
28% of a workday are spent on processing e-mails – which primarily are others request for you, not your priorities
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Collaboration
Collaboration concerns:
Research programs
Product development
External partnerships
Cross disciplinary programs
In-house project teams
Customers
Professional topics
What we are working on
…
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WHAT IS THE ROLE OF IT?
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Business processes
over
Technology
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High Performance Workplace
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Global Collaboration
Workplace Productivity
PersonalEfficiency
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High Performance Landscape
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SharePoint
Windows 7
OutlookBrainweb
Yammer
Office SuiteLync
iDevice
Open
PC ClientMeeting rooms
Working SmarterLU Tube
LU News OneNote
Phone
Team Sites
SharePoint SearchDesktop Search
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Continuous wauw – or how to roll out new technology to end users
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1. Build it and they will come is NOT an option
2. Never just launch and relax
3. Deploy the right levers for change
4. Use repetition to make the proposed change real
5. Encourage change rather than driving change
6. Give people time and space for change
Supporting E = M * C2
ADOPTIONAPPROACH
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9 x Challenge
17Source: http://andrewmcafee.org/2006/09/the_9x_email_problem/
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4 STAGES USER ADOPTION MODEL
Winning attention•The message needs to rise above the noise and clutter of every day life
•People need to stop and think of smarter ways to do their job
•In short – the users curiosity needs to be piqued
Cultivating basic concepts•Excite and empower users, so they will take ownership
•Cultivate an understanding of the tool
•Show how high-level ideas can be done
Enlivening applicability•Uncover user scenarios•Show that the new system is smarter, faster and better
•Emphasize the value and the benefit for the users
•Move beyond the most basic solutions
Making it real•Make it a part of daily life
•Walk the walk and talk the talk
•Alternative systems are removed
•Integrate the new system with other systems
Source: http://michaelsampson.net/useradoption/
Learning styles
Auditory learners learn through listening. They prefer the spoken word, e.g. lectures, discussions, pod cast…
Visual learners have a preference for seeing how things are done. Training material have to be visual, such as video, diagrams handouts…
Kinesthetic learners prefer to carry out a physical activity. They learn via experience, e.g. clicking with a mouse, moving an object – exploration of the application.
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Adoption lifecycle (Lync)
Source: http://upload.wikimedia.org/wikipedia/en/4/45/DiffusionOfInnovation.png
Word of mouth
Key
Stakeholders
Lunch & Learn
Intro courses
Department
presentations
Specialized
courses
Awareness
Video
Continuous
wauw
IT Campus – Training Portal
IT Campus - Topic Page
Supporting E = M * C2
PERSONAL EFFICIENCY
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The Personal Productivity Pyramid
Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People
Prioritizedaily
Weeklyplanning
Set goals
Mission/Values
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The Lundbeck Pyramid
Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People
YearlyGoals
IndividualDevelopment Plan
Operating Principles
Vision & Mission
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The Time Matrix
Urgent Not Urgent
Important Necessity Effectiveness
Not Important
Distraction Waste
Source: http://en.wikipedia.org/wiki/The_Seven_Habits_of_Highly_Effective_People
Top 5 advices
Check e-mails in batches1
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Top 5 advices
Send less – receive less2
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Top 5 advices
FileAct
Delete329
Top 5 advices
Weekly planning4
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Top 5 advices
Prioritize daily5
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Questions?
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Contact: linkedin.com/in/frederikzebitz