clicksoftware case study ohio department of commerce

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Case Study – Ohio Department of Commerce

Optimized Scheduling Delivers Huge Efficiencies

Ohio Department of Commerce (ODC)• ODC Division of Industrial

Commerce (DIC) is responsible for overseeing enforcement of the Ohio building code

• More than half of DIC’s 260 employees are field inspectors

• Implemented ClickSchedule to gain control of the scheduling process

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Challenges • Provide timely review of

thousands of construction project plans per year for engineers, contractors and architects working on commercial or multiple-unit residential projects

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Challenges • Make efficient inspections of the

plumbing, electrical, mechanical and structural systems for construction projects

• Meet the requirements for ongoing, scheduled inspections on up to 3,500 elevators, escalators and boilers per month

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Finding the Right Scheduling Solution• Move away from existing phone

and paper-based scheduling to centralized scheduling

• Increase visibility into activity of individual inspectors

“This has been our biggest area of shortcoming... We were unable to

determine how well we were meeting demand, or how efficiently we were

handling the process.” Dave Williamson, Superintendent

ODC Office of Industrial Compliance

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Obvious Advantages• Efficient and economical scheduling • Better resource utilization• Customer satisfaction

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Implementation of ClickSoftware Solution• Phased implementation

of ClickSchedule over a three-to-five year period

• Integration of solution with existing database system

• Internal training, extensive on-site education

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ClickSchedule Provides• Complete view of field resources • Ability to allocate resources using set

rules that are based on the strategic priorities of the business

• Optimized scheduling, easy identification of scheduling gaps

• Ability to shuffle resources in response to increases/decreases in demand

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Impact9Proprietary and Confidential

Resource Utilization • Improved utilization of internal

resources, based on skills, standards and proficiency

• More inspections performed per day

“We have been able to improve our daily scheduling

efficiency and resource utilization by over 25%.”

Dave Williamson, SuperintendentODC Office of Industrial Compliance

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Optimization of Scheduling• Ability to better monitor and

manage costs associated with scheduling

• Geographical grouping of inspections- reducing travel time, mileage and gas costs

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Customer Service• Improved reliability has led to

increased customer satisfaction

12Proprietary and Confidential

Proprietary and Confidential

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