channel account manager, processflows donald …...fragmented and fast moving how to navigate the uc...

Fragmented and fast movingHow to navigate the UC landscape in 2019

Ben Weerasekera

Channel Account Manager, ProcessFlows

Donald Saynor

VP of Global UC Channel Sales, Xmedius

Michael Levy - CEO, Numonix

Who we are?

Value Added Distributor for business

communications applications

Agnostic and Best of Breed

• Deliver communications solutions to

Enterprise

• Channel centric

• Established for over 31 Years

• Part of Konica Minolta

• Trusted

• Unique position for 360 view of the

communications world

What are we seeing in the Market?

Migration from Traditional Working PBX Vendors, Contact Centre, Office locations and

infrastructure

Public Sector Pioneering work – Continued YOY Cost reduction targets

Challenges

Security and RegulationWe have to navigate the most

regulated country in the world

Microsoft The big disruptor, changing the

landscape

Slow to ChangeDecisions are slow and often

include many DM’s

Trusted Enablers

Futureproof UC Leveraging your existing investment

whilst transforming your strategy.

Secure and CompliantSolutions that will enable security

and compliance best practice

Trusted Microsoft PartnersSolutions which help customers

move from legacy IT infrastructure

Digital Transformation in the Microsoft ecosystem and what I need to know from an Interaction Recording perspective

The Digital Transformation Journey

- Skype for

Business On-

Premise /

Hybrid

- Skype for

Business Online

- Teams - Direct

Routing

- Teams Online

pending GA of

API’s

Skype for Business ServerRecord any call scenario on any device

Skype for Business Server7 Recording integration methods

Edge ModelEdge

Model Plus PCAPplus Port Mirror

NumonixMedia Relay

Intelligent

Scenario Routing

Centralized

Client-sideRecorder

Microsoft Office 365Record any call scenario from a Skype for Business Desktop Client

Benefits

Microsoft TeamsPSTN calling via Direct Routing

Ribbon SBC

Other Integrations

IX CLOUD (COMING SOON!) Ensuring compliant intelligence across all of your interaction channels

IX CLOUD

Removes the

Constraints of

Physical

Hardware

Instant

And hyper

Scale

Security& Compliance

Bring YourOwn Storage

Data SovereigntyAPI DrivenPlatform

Roadmap

To Include

Speech Analytics

And Machine

Learning DrivenInsights

RECITE for Skype for Business

DON SAYNOR, VP OF UC CHANNEL SALES, XMEDIUS

SOLUTIONS FOR A FRAGMENTED UC&C ENVIRONMENT

NAVIGATE THROUGH THE NEW MICROSOFT OPTIONS

MICROSOFT ANNOUNCEMENTS

Exchange OnlineUM DeadlineDecember 2019

Announced Q3 2017

Exchange Server2019 (Premise)

Will no longer offer UM

Announced Q3 2018

Skype for Business2019 (Premise)

(last release)

Announced Q3 2018

Premise

Cloud

MICROSOFT’S PUSH TO THE CLOUD

Exchange Server 2019(no UM)

Cloud Automated Attendant

Skype for BusinessServer 2019

Cloud VoicemailOffice 365/Teams with Cloud Phone System

FINAL RELEASE

Are you all in with

Microsoft or not?

WHO DOES THIS IMPACT?

IF YOU USE: SOLUTION:

Exchange Online UM and want to keep using youron-premises PBX (Avaya, Cisco, NEC, Mitel, etc.)

You will need to find a new UM solution

Exchange Server for UM connected to an on-premises PBX and plan to upgrade to Exchange Server 2019 in the future

You will need to find a new UM solution

Skype for Business Server and want to continue to use UM on-premises

You will need to find a new UM solution

THE XMEDIUS ALTERNATIVE

CloudO365 Hosted Exchange or Hybrid Skype

Premise Exchange Server 2019 PBX

• 2X Gold Partner – Competency in Communications and Messaging

• Microsoft Platform Ready Designation

• Skype for Business Trusted App API TAP Program

• tekVizion Verified

ALIGNMENT WITH MICROSOFT

Gold Partner Value Propositions

• Centralized voicemail/unified messaging

• Unified call processing across mixed and evolving PBX environment

• Offers 400+ telephony integrations; up to 10 integrations per XM Connect system

Enables Migrations Over Time

Voicemail/Unified Messaging

AutomatedAttendant/Virtual

Operator

InformalCall Center

Delivers Mission CriticalUC Applications

Mobility

MEET REGULATORY &

SECURITY REQUIREMENTS

WHEN COLLABORATING

XM SendSecure is a highly secure file exchange program. It is specifically designed to make the safe encrypted exchange and ephemeral storage

(SafeBox) of sensitive documents as easy as sending an e-mail.

WITH XMEDIUS SENDSECURE

Cloud Based | On-Premises

WHO SHOULD USE?

KEY FEATURES

PRODUCT ANNOUNCEMENT

LAUNCHING IN EMEA

STANDALONE

ResponseGroups

FUNCTIONALITY

CO

ST

ContactCenters

InformalCall Center

FILLS THE GAP BETWEEN THE SIMPLE AND THE COMPLEX

Features• Automatic Call

Distribution (ACD)

• Uniform Call Distribution (UCD)

• Agent desktop control with informative screen pops

• Supervisor interface

• Call recording

• Reports

Benefits• Agents control workflow

– pull calls, reserve calls, redirect calls and decide when available

• Economically priced, no CTI connection required on telephone system

• Informal call center for next generation workers

• Up to 50 teams

• Maximum of 250 agents

INFORMAL CALL CENTER

WWW.XMEDIUS.COM

Thank you for coming!

Stand C111

&

Stand B115