cc08. visual aids (support staff take charge)

Support Staff Take Charge

Working With Mr. “Right?”

You can get this paid by Friday, no problem,

right?

Paid by Friday...

Why didn’t I see this 6

months ago?!!!

Support Staff Take Charge: Working With Mr. “Right?”

Objectives

• Improve Workflow

• Educate Project Managers

• Improve Business Relationships

Support Staff Take Charge: Working With Mr. “Right?”

Methods

• Begin at the Beginning

• Manage Upwards

• Leverage What Works

Support Staff Take Charge: Working With Mr. “Right?”

Begin at the Beginning

• ENGAGE SUPPORT STAFFat project commencement.

Support Staff Take Charge: Working With Mr. “Right?”

Manage Upward

• EDUCATE MANGERS about processes & realistic turnaround times

Support Staff Take Charge: Working With Mr. “Right?”

FIRST FIRST Own Your Own Your Processes...Processes...

Support Staff Take Charge: Working With Mr. “Right?”

...THEN simplify the ...THEN simplify the explanation.explanation.

Support Staff Take Charge: Working With Mr. “Right?”

Manage Upwards

• EDUCATE MANGERS about processes & timelines

• HIGHLIGHT BENEFITS to managers

EDUCATED MANAGERS ARE YOUR BEST ALLIES

...so your check should

arrive in about 2 weeks.

Good to know! I had heard Mattel could be a slow

pay...

Support Staff Take Charge: Working With Mr. “Right?”

Leverage What Works

• IDENTIFY AND EMULATE PROCESSES created by successful peers.

By the way, that ABC

invoice will pay next

Thursday...

What would we do without

her?Right! Good

reminder...

Support Staff Take Charge

YOU CAN DO IT - GO FORTH AND TAKE CHARGE!