business process improvement update october 23, 2014 business affairs advisory forum george hall,...

BUSINESS PROCESS IMPROVEMENT

UPDATE

October 23, 2014

Business Affairs Advisory Forum

George Hall, Health Sciences Campus

Purpose and Goals

• Improved business processes

designed for the needs of both the

user community & admin offices

• Improved communications and

customer service

• Find flexibility because “one-size”

does not fit all

• Reduce bureaucracy, improve

levels of autonomy and risk tolerance

ProgressSince June 2014

• Announced 6 Process Improvements• Business Services – Listserv• Announcement Archive https://busfin1.busfin.uga.edu/baaf/archive.cfm

• Conducted First Meeting of the Business Services Advisory Group (BSAG)• Three Current Projects• Approximately 140 additional suggestions being prioritized

• Launched the “Post-award Business Process Improvement & Re-engineering” Project• Four Current Projects• Other projects identified for future

• Designed a Business Process Improvement Webpage

Six Business Process Improvements Since June 2014

Six Business Process Improvements Since June 2014

Current Business Process Improvement Initiatives

• Business Services Advisory Group (BSAG)

• Post-award Business Process Improvement and Re-engineering Project

Current Business Process Improvement Initiatives - BSAG

Current Business Process Improvement Initiatives – Post Award

Business Process Improvement Webpage

Next Steps

• BSAG will work to finalize the 3 current projects

• BSAG will be prioritizing the 140+ suggestions and forming work groups to implement more business process improvements

• BSAG announcement on the Admin Memos-Listserv describing the purpose and work of BSAG

• Post-Award Project will work to finalize the 4 current projects and move into additional projects

• New Business Process Improvement Webpage will be available soon at www.busfin.uga.edu/bus_process.html

STAY TUNED for new business process improvement announcements and provide your input on the new webpage