building trust in virtual teams march 2014

The Grim Reality• Up to 87% of the global workforce is now working remotely at

least part of the time

• 40% of virtual teams are underperforming(Source: RW3, 2012)

A Virtual Team

A group of individuals who work together across time, space and organisational boundaries and communicate via technology.

Real Life Lessons

Develop your leaders to lead virtually

Face to face interaction at first…..if possible

• Speed up trust building and collaboration

• Develop shared vision, values and ground rules

• Clearly articulated goals, objectives and plans

• Clear roles

• Solid induction

Manage by Outcomes

Meet Often - Virtually

Choose and Use Tools Wisely

(Source: Thissen et al, 2007)

Rituals, symbols, avatars, celebrations

Replicate water cooler conversations

Trust is fragile, we need to be explicit in our needs, expectations and promises.

(Hall, Entente Foundation, 2010)

Further Information

For whitepapers, blogs and more information

www.odconsulting.com.au

Leadership & Management