building trust in virtual teams march 2014

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Real life lessons for building trust in virtual and remote teams.

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Page 1: Building trust in virtual teams March 2014
Page 2: Building trust in virtual teams March 2014

The Grim Reality• Up to 87% of the global workforce is now working remotely at

least part of the time

• 40% of virtual teams are underperforming(Source: RW3, 2012)

Page 3: Building trust in virtual teams March 2014

A Virtual Team

A group of individuals who work together across time, space and organisational boundaries and communicate via technology.

Page 4: Building trust in virtual teams March 2014
Page 5: Building trust in virtual teams March 2014

Real Life Lessons

Develop your leaders to lead virtually

Page 6: Building trust in virtual teams March 2014

Face to face interaction at first…..if possible

• Speed up trust building and collaboration

• Develop shared vision, values and ground rules

Page 7: Building trust in virtual teams March 2014

• Clearly articulated goals, objectives and plans

• Clear roles

• Solid induction

Page 8: Building trust in virtual teams March 2014

Manage by Outcomes

Page 9: Building trust in virtual teams March 2014

Meet Often - Virtually

Page 10: Building trust in virtual teams March 2014

Choose and Use Tools Wisely

(Source: Thissen et al, 2007)

Page 11: Building trust in virtual teams March 2014

Rituals, symbols, avatars, celebrations

Page 12: Building trust in virtual teams March 2014

Replicate water cooler conversations

Page 13: Building trust in virtual teams March 2014

Trust is fragile, we need to be explicit in our needs, expectations and promises.

(Hall, Entente Foundation, 2010)

Page 14: Building trust in virtual teams March 2014
Page 15: Building trust in virtual teams March 2014

Further Information

For whitepapers, blogs and more information

www.odconsulting.com.au