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Cisco Expo 2012

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Branimir Valentić

Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

BeforeBefore AfterAfterBeforeBefore

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

• Incident Management

• Problem Management

• Change Management

• Service Asset & Configuration Management

• Event Management

• Request Fullfilment

• Release & Deployment Management

• Knowledge Management

V. 2005

V. 2008

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• Knowledge Management

• Service Level Management

• Availability Management

• Financial Management (Service Costing)

• Service Portfolio Management

• Service Catalog Management

• Capacity Management

• IT Service Continuity Management

V. 2010

V. 2010

Cisco Expo 2012

Service Strategy Service Design Service OperationService Transition

EasyVista Connect

Webservices | API | ODBC | Mail | CSV

IT Asset & Configuration Management

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Technical IT

Management

ERP Project and

Ressource

ITSM Business

Intelligence

Messaging Mobility

CTI

SMS

Mail

Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

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Cisco Expo 2012

Branimir Valentić

branimir.valentic@itego.hr

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Thank you!