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Cisco Expo 2012
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11© 2012 Cisco and/or its affiliates. All rights reserved.
Branimir Valentić
Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
BeforeBefore AfterAfterBeforeBefore
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
• Incident Management
• Problem Management
• Change Management
• Service Asset & Configuration Management
• Event Management
• Request Fullfilment
• Release & Deployment Management
• Knowledge Management
V. 2005
V. 2008
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• Knowledge Management
• Service Level Management
• Availability Management
• Financial Management (Service Costing)
• Service Portfolio Management
• Service Catalog Management
• Capacity Management
• IT Service Continuity Management
V. 2010
V. 2010
Cisco Expo 2012
Service Strategy Service Design Service OperationService Transition
EasyVista Connect
Webservices | API | ODBC | Mail | CSV
IT Asset & Configuration Management
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Technical IT
Management
ERP Project and
Ressource
ITSM Business
Intelligence
Messaging Mobility
CTI
SMS
Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
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Cisco Expo 2012
Branimir Valentić
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Thank you!