benchmarking (bencheit) how high do jump ? no bm “higher education it benchmarking 2013” teemu...

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 1

How high do jump ?

no BM

“Higher education IT benchmarking 2013”

Teemu Seesto

FUCIO, Network of Finnish Universities’ CIOs

4.12.2013

1

BM

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 2

• BM is for higher education organisations only.• Those who give their numbers will also see

the BM2013 -analysis.• Free of charge.• Emphasis on costs and volumes.

4.12.2013

BM2013 – Principles

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 3

BM2013 – Analysis: “What you give is what you get”

4.12.2013

Data from BM2012 Analysis

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 4

BM2013 – Analysis: “What you give is what you get”

4.12.2013

Data from BM2012 Analysis

Your organisation, last year, average of HEI group and all

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 5

BM2013 – Analysis: “What you give is what you get”

You can select:- Account groups- Organisational levels

You can select 5 universities for comparison

4.12.2013

Data from BM2012 Analysis

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 6

BM2013 – Survey / Dimensions

Other or unspecified

Outsourcing

FacilitiesStaff

Softw

areH

ardware

Background info

Account groups

InfrastructureWorkstations- Workstations- PrintingIT Service DeskData networks: LAN & WANVoice services- Telephony- Phone callsBusiness applications- Finance- Human resources- Facilities - Communications- Student administration systems- Research administration- Library- Teaching- Other- UnspecifiedIT managementAudio visual servicesOther or unspecified

Services / Sub Services

IT Center

Other centralised

Distributed

Organisa

tional

level

Volu

mes CostAndFTE

4.12.2013

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 7

InfrastructureWorkstations- Workstations- PrintingIT Service DeskData networks: LAN & WANVoice services- Telephony- Phone callsBusiness applications- Finance- Human resources- Facilities - Communications- Student administration systems- Research administration- Library- Teaching- Other- UnspecifiedIT managementAudio visual servicesOther or unspecified

BM2013 – Survey / Excel sheet “Background info”

Background info

Account groups Services / Sub ServicesOrga

nisational

level

Volu

mes CostAndFTE

• Contact information• Basic questions

about institutions size and volume

• Doctoral studies• Staff and student

FTEs* …

4.12.2013

*Full Time Equivalent

IT Center

Other centralised

Distributed

Other or unspecified

Outsourcing

FacilitiesStaff

Softw

areH

ardware

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 8

InfrastructureWorkstations- Workstations- PrintingIT Service DeskData networks: LAN & WANVoice services- Telephony- Phone callsBusiness applications- Finance- Human resources- Facilities - Communications- Student administration systems- Research administration- Library- Teaching- Other- UnspecifiedIT managementAudio visual servicesOther or unspecified

BM2013 – Survey / Excel sheet “Volumes”

Other or unspecified

Outsourcing

FacilitiesStaff

Softw

areH

ardware

Background info

Account groups Services / Sub ServicesOrga

nisational

level

Volu

mes CostAndFTE

• Technical data• E.g. number of

workstations, printers, servers

• Also in organisational dimensions.

4.12.2013

IT Center

Other centralised

Distributed

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 9

BM2013 – Survey / Excel sheet “Cost and FTE”

Other or unspecified

Outsourcing

FacilitiesStaff

Softw

areH

ardware

Background info

Account groups

InfrastructureWorkstations- Workstations- PrintingIT Service DeskData networks: LAN & WANVoice services- Telephony- Phone callsBusiness applications- Finance- Human resources- Facilities - Communications- Student administration systems- Research administration- Library- Teaching- Other- UnspecifiedIT managementAudio visual servicesOther or unspecified

Services / Sub ServicesOrga

nisational

level

Volu

mes CostAndFTE

4.12.2013

• Financial data in euros.

• Workload in FTEs• Whole university IT

costs.• In all three

dimensions.

IT Center

Other centralised

Distributed

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 104.12.2013

BM2013 – Survey / Excel sheet “Cost and FTE”

Cost accounts Allocated work load

Organisationlevels

Services andSubServices

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 11

2013 2014

BM2013 – Survey / Timetable

BM2013registration

RevisionBM2013

Excelpreparation

Changes

4.12.2013

Volume data

collection

Preparation Data collection Evaluation

Financial data collection

11 12 1 2 3 4 5 6

Analysis

15.4. Data

Consolidation

2.5. Preminary Analysis

Peer-to-peer evaluation

2.6. Final

Analysis

11.-13.6EUNISCongress

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 12

BM2013 – “What you give is what you get”

4.12.2013

Data from BM2012 Analysis

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 13

BM2013 – “What you give is what you get”

4.12.2013

Data from BM2012 Analysis

BENCHMARKING (BENCHEIT)

BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto 144.12.2013

BM2013 – Know your numbers!

Thank you!

bencheit@bencheit.com