awareness of consumer protection act

“AWARENESS OF CONSUMER PROTECTION ACT”

Developed At

“ JAGRUT NAGRIK”

LDRP institute of technology & research – Gandhinagar

(Batch – 2009-2011)

Prepared By: Sandeep C. VaghelaEn.Roll.-097320592047

INTRODUCTION

The process of development along with the expanding globalisation and liberalisation process has increased the number of consumer related issues.

Consumer protection has earned an important place in the political, economic and social agendas of many nations.

Consumer awareness is making consumer aware of his/her rights.

First consumer movement began at London after the second word war Consumers by definition include all citizens In India, the Government has taken many steps

including legislative, to protect consumers.

NEED FOR THE STUDY

The necessity adopting the measure to protect the interest of the consumer arise due to the helpless position of the consumers

Be quality conscious Beware of misleading advertisement Responsibility of inspect a variety of

goods before making selection Consumer must me aware about

there rights Complain for genuine grivenence

RESEARCH METHODOLOGY

Researcher has to proceed systematically in the already planned direction with the help of a number of step in sequence. To make the research systemized the researcher has to adopt certain methods. The methods adopted by the researcher for completing the project is called Research Methodology

RESEARCH DESIGN

A research design is an arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure.

TYPES OF RESEARCH DESIGN Exploratory Research Design

DATA USED

Primary data is used to collect the opinion, feeling and attitude of the public.

The secondary data is collected from the journals, articles, commentaries, books, periodicals, web sites & also from the Judgments of the S.C, National commission & state commission have been referred to get more information to accomplish this research.

DATA COLLECTION METHOD

A survey method has been used to collect the data.

INSTRUMENT USED:

Questionnaire has been use for the purpose of survey and questionnaire is structured one and it consists of multiple choice of question followed by dichotomous question.

PERIOD OF SURVEY The duration of the study has been for the two

months.

SAMPLING

Sampling may be defined as the selection of some part of an aggregate or totality

 METHODS OF SAMPLING

 In this study non probability sampling has been adopted. Under the non probability sampling convenience sampling has been taken for the purpose of study

CONVENIENCE SAMPLING

The sampling units are chosen primarily on the basis of convenience to the researcher is known as Convenience Sampling

SAMPLE SIZE

 One can say that the sample must be an optimum size that it is should be neither excessively large nor too small.

OBJICTIVE & SCOPE OF THE STUDY 

To know general awareness of the rights of the consumer.

To study the History & basic frame work of the CPA.

To know the extent of the Act and to protect the rights given under the Act.

To study how far present legislation helps in protection of consumer rights.

To study the role of the NGOs, Media, Governmental agencies in protection of consumers interest.

To study how many people in the city of Baroda are aware of the CPA.

INDUSTRY PROFILE A non-governmental organization (NGO) is a

legally constituted organization created by natural or legal persons that operates independently from any government

Types of NGOs NGO type can be understood by their

orientation and level of co-operation. 1. NGO type by orientation 2. Charitable orientation; 3. Service orientation; 4. Participatory orientation; 5. Empowering orientation;

COMPANY PROFILE

  “JAGRUT NAGRIK” is an organization

dedicated to the large mass of aggrieved Consumer

“JAGRUT NAGRIK” is in institution working for consumer that representing consumer up to national commission at New Delhi

JAGRUT NAGRIK” a public trust, Registered under the Bombay public trust and societies Act,

Consumer Protection Act

Meaning History Composition Objective Jurisdiction Procedure

JUDICIAL DECISIONS

Case No.1 Medical negligence Indian medical

association Vs V.P.Santha Case No.2 Admission in the

college Tata Timken Ltd Vs

Jayalakshmi Case No.3 Negligence by the bank Kopusetti Bhanu Prasad

Vs ICICI Bank and Others

Case No.4 Defect in mobile phone Manik chouhan Vs

Illusion, Agartala Case No.5 Jurisdiction to file a

complaint Ritu Bhuwania Vs

Secetary, M/S Vasta Corporation Ltd.

Case No.6 Excessive telephone bill

Hem Raj Mehta Vs Bharat Sanchar Nigam Ltd.

DATA ANALYSIS & INTERPRETATION Demographic detail

male female total

Series1 74 26 100

10

30

50

70

90

110

Gender chart

resp

on

den

t

Age chart

18-27 28-37 38-47 48-57 above-57 total

age 34 28 17 13 8 100

5152535455565758595

age

resp

on

den

t

Education chart

school-ing

under gradu-

ate

graguate

post gradu-

ate

total

re-spon-dents

15 17 46 22 100

1030507090

110

respondents

Axis Title

DATA ANALYSIS & INTERPRETATION

ex-piry date

weights

M.R.P Prices Wrantee/Guarantee

Test tac-tics

Adul-tera-tion

yes 76 61 92 80 86 62 45 51

no 24 39 8 20 14 38 55 49

10

50

90

Que. 1 to 8

Reson

den

t

Complaint chart

Shop Keepers52%

Main suppliers27%

Any Other21%

Satisfaction on complaint

highly satisfied

satisfied indiffer-ence

dissatis-fied

highly dissatis-

fied

Se-ries1

16 8 5 13 9

1

3

5

7

9

11

13

15

Resp

on

den

t

Awareness of consumer protection

Aware

Visit Pro-ce-

dure

Filed case

loca-tion

Ser-vices

Time limit

Con-se-

quences

yes 67 23 32 15 28 12 25 22

no 33 77 68 85 72 86 75 78

Not At-tempted

0 0 0 0 0 2 0 0

10

50

90

Que. 9 to 16

Resp

on

den

t

COMPERATION WITH DEMOGRAPHIC DETAIL

18-27 28-37 38-47 48-57 above57 total

yes 26 21 13 11 5 76

no 8 7 4 2 3 24

total 34 28 17 13 8 100

25

75

125

175

225

Expiry Date with Age

M.R.P With Education

schoolingundergraduate

graduatepost graduate

total

25 75 125 175 225

schooling under-graduate

graduate post grad-uate

total

yes 4 8 30 17 76

no 11 9 16 5 24

total 15 17 46 22 100

Chart Title

Price with Gender

female male total

yes 20 60 80

no 6 14 20

total 26 74 100

1030507090

110130150170190

Resp

on

den

t

Test with Gender

female male total

yes 12 50 62

no 14 24 38

total 26 74 100

5152535455565758595

Resp

on

den

t

AWERNESS OF CONSUMER COURT WITH EDUCTION

schoolingunder grasduate

graduatepost graduate

total

25 75 125 175 225

schooling under grasduate

graduate post graduate

total

yes 4 8 35 20 67

no 11 9 11 2 33

total 15 17 46 22 100

Chart Title

PROCEDURE WITH EDUCTIONschooling

under grasduate

graduate

post graduate

total

yes

27121332nototal

51525

Resp

on

den

t

Services with educationschooling

under grasduate

graduate

post graduate

total

yes

243312nonot attenpted

total

103050

Resp

on

den

t

findings

As compare to male it was found the woman are much more conscious about their basics rights.

Educated respondents are much more aware about their consumer rights

Government has failed to take initiative for creating consumer awareness through various mean.

People are not satisfied with their complaint Consumer Awareness regarding consumer

protection Act is higher with higher education

SUGGESTION Organizing seminars By consumer help line Organizing legal aid camps By distributing literatures, magazines etc. This should be taught from the school level as

one of their subject. By advertising through media such as

television, radio, news papers, By making web sites relating to consumer

protection act which provides for rights & duties of consumers,

By encouraging various NGO’s engaged in protecting the rights of consumers,

CONCLUSION

The provisions contained in the Consumer Protection Act are sufficient enough to prostate rights of the consumer

The approach of judiciary towards the protection of the rights of the consumers is also very positive

Awareness of the Consumer Protection Act among the people in Baroda city is very poor