an overview of ebecs - microsoft
Post on 13-Jan-2022
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350+ staffOver 400
CustomersFounded 1999
Privately
Owned
Managed
100%
Microsoft
Focused
£40M Annual Revenues
Constantly
Profitable
We thrive on market change
UXC Eclipse, eBECs, HPE ES
and Tribridge – together as DXC
= over 1,750 dedicated
Microsoft Dynamics resources
Together, we serve over 2,300
Dynamics customers
globally
Our customers benefit from our
extensive Microsoft Gold
competencies, global talent, and
industry expertise
We are uniquely positioned to
lead digital transformations,
creating greater value for our
people, customers and our
Microsoft relationships
Microsoft Dynamics Practice at a glance
Top3MICROSOFT DYNAMICS
GLOBAL LEADER
1 TEAM 1 SINGLE GLOBAL TEAM
FOR PROJECT IMPLEMENTATIONS
16YEARS OF DYNAMICS
IMPLEMENTATION EXPERIENCE
DEDICATED DYNAMICS RESOURCES WORLDWIDE
1,750+ 98%CUSTOMER
RETENTION RATE
HIGHLY AWARDED
MICROSOFT CERTIFICATIONS
850+24 x 7 x 365UNLIMITED SUPPORT
CALLS
FOLLOW THE SUN
~2,300DYNAMICS CLIENTS
DXC Eclipse global coverage – 1 team
Eclipse HPE eBECS CSC Tribridge TOTAL
ASIA 364 364
APAC 338 16 354
AMERICAS 272 43 23 723 1,061
UK 226 6 263
EMEA 7 77 30 31 114
HEADCOUNT 2,156
Our industry verticals & some of our customers
PROFESSIONAL
SERVICES
CONSUMER
& RETAIL
TRANSPORT
& LOGISTICS
ENERGY, UTILITIES
& TECHNOLOGY
HEALTH SERVICES
& INSURANCE
PROPERTY
MANUFACTURING
PUBLIC SECTOR
& NFP
Challenge
• Fast-growing customer base and project portfolio
• Inadequate control and visibility of operations and supply chain
• Small window of opportunity
Solution
• Proven rapid implementation of ‘out of the box’ AX capabilities
• Clear project plan with removal of roadblocks
• Delivered in nine months
Benefits
• Process efficiencies and increased productivity, control and insight
• Better planning and due-date performance
• One stable platform-for-growth.
Case Study
“A resounding success… with better processes, we’re
making the right decisions, at the right time.”
Simon Wells, Operations Director, Williams Advanced Engineering
Challenge
• Needed to improve upon capturing contacts, storing marketing data centrally
• Improve reports for senior managers
• Drive more marketing campaigns and the sales pipeline
Solution
• Microsoft Dynamics CRM Online
• Automation of regulatory reporting
• Reduce the cost and complexity
• of managing risk while maximising accuracy, speed and value.
Benefits
• More campaigns undertaken
• Improved measurement of campaigns with senior managers accessing the data
• Forecasts more accurate
• Great value extracted from tight budgets
Case Study
“eBECS was very, very client-focused, and was giving
us a lot of advice about how to do things better.”
Nigel Rohan, Global Sales Operations Director
Lombard Risk – Microsoft Dynamics CRM Upgrade
Challenge
• Systems contributing to a lack of visibility into the sales process
• Establishing new opportunities was complicated and time-consuming
• No single coherent system
Solution
• Implementation of Microsoft Dynamics CRM across Costa Coffee’s sales channels
• Provision of clear insight into Costa’s sales process
Benefits
• A single view of the customer for fast and
confident decision-making
• Greater efficiency and faster installation
• Increased sales
• Improved after-sales service
Case Study
“It was immediately clear that eBECS understood exactly what we were
looking for, they offered us everything we were asking for, and more besides.”
Bridget Ledgar, Business Relationship Manager
Challenge
• Keeping tabs on what linen is where to optimise asset utilisation
• Each day Berendsen handles close to 1 million pieces of hotel linen
• How to store, analyse and extract value from a deluge of RFID data
Solution
• Real time insights provided by Microsoft Azure Stream Analytics
• Processed XML messages retained in Microsoft Azure Blob Storage
• Power BI used to provide insights in the form of dashboards
Benefits
• Investment with a finite financial return through operational efficiencies
• Delivery of better service to its customers
• Microsoft Azure HDInsight gives a higher standard of performance
Case Study
“With eBECS, I very quickly got to talk to technically-
expert people who could answer all my questions..”
Duncan Macmillan, IT Director
Berendsen plc and eBECS
leverage the Microsoft IoT
platform to gain Operational
Efficiencies
Challenge
• Manual record keeping
• Limited Reporting
• Research Comprised
Solution
• Partnership with Microsoft
• Over 90% of project delivered remotely via SKYPE for Business
• CLOUD & Mobile Solution with Microsoft Dynamics
Benefits
• Increased Home Visits
• Instant Access to schedule and data for Home Visitors
• Insights and Research Improved
Case Study
The Early Learning Initiative (ELI) at the National College of Ireland (NCI) was developed to
address the problem of educational underachievement in marginalised communities. Building upon
tried and tested models of early years’ intervention, it is their mission to work with communities in
areas of greatest need, to provide world-class parent and child learning support programmes.
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