An overviewof eBECS

October 2017

350+ staffOver 400

CustomersFounded 1999

Privately

Owned

Managed

100%

Microsoft

Focused

£40M Annual Revenues

Constantly

Profitable

Microsoft Dynamics 365

We thrive on market change

UXC Eclipse, eBECs, HPE ES

and Tribridge – together as DXC

= over 1,750 dedicated

Microsoft Dynamics resources

Together, we serve over 2,300

Dynamics customers

globally

Our customers benefit from our

extensive Microsoft Gold

competencies, global talent, and

industry expertise

We are uniquely positioned to

lead digital transformations,

creating greater value for our

people, customers and our

Microsoft relationships

Microsoft Dynamics Practice at a glance

Top3MICROSOFT DYNAMICS

GLOBAL LEADER

1 TEAM 1 SINGLE GLOBAL TEAM

FOR PROJECT IMPLEMENTATIONS

16YEARS OF DYNAMICS

IMPLEMENTATION EXPERIENCE

DEDICATED DYNAMICS RESOURCES WORLDWIDE

1,750+ 98%CUSTOMER

RETENTION RATE

HIGHLY AWARDED

MICROSOFT CERTIFICATIONS

850+24 x 7 x 365UNLIMITED SUPPORT

CALLS

FOLLOW THE SUN

~2,300DYNAMICS CLIENTS

DXC Eclipse global coverage – 1 team

Eclipse HPE eBECS CSC Tribridge TOTAL

ASIA 364 364

APAC 338 16 354

AMERICAS 272 43 23 723 1,061

UK 226 6 263

EMEA 7 77 30 31 114

HEADCOUNT 2,156

Our industry verticals & some of our customers

PROFESSIONAL

SERVICES

CONSUMER

& RETAIL

TRANSPORT

& LOGISTICS

ENERGY, UTILITIES

& TECHNOLOGY

HEALTH SERVICES

& INSURANCE

PROPERTY

MANUFACTURING

PUBLIC SECTOR

& NFP

Challenge

• Fast-growing customer base and project portfolio

• Inadequate control and visibility of operations and supply chain

• Small window of opportunity

Solution

• Proven rapid implementation of ‘out of the box’ AX capabilities

• Clear project plan with removal of roadblocks

• Delivered in nine months

Benefits

• Process efficiencies and increased productivity, control and insight

• Better planning and due-date performance

• One stable platform-for-growth.

Case Study

“A resounding success… with better processes, we’re

making the right decisions, at the right time.”

Simon Wells, Operations Director, Williams Advanced Engineering

Challenge

• Needed to improve upon capturing contacts, storing marketing data centrally

• Improve reports for senior managers

• Drive more marketing campaigns and the sales pipeline

Solution

• Microsoft Dynamics CRM Online

• Automation of regulatory reporting

• Reduce the cost and complexity

• of managing risk while maximising accuracy, speed and value.

Benefits

• More campaigns undertaken

• Improved measurement of campaigns with senior managers accessing the data

• Forecasts more accurate

• Great value extracted from tight budgets

Case Study

“eBECS was very, very client-focused, and was giving

us a lot of advice about how to do things better.”

Nigel Rohan, Global Sales Operations Director

Lombard Risk – Microsoft Dynamics CRM Upgrade

Challenge

• Systems contributing to a lack of visibility into the sales process

• Establishing new opportunities was complicated and time-consuming

• No single coherent system

Solution

• Implementation of Microsoft Dynamics CRM across Costa Coffee’s sales channels

• Provision of clear insight into Costa’s sales process

Benefits

• A single view of the customer for fast and

confident decision-making

• Greater efficiency and faster installation

• Increased sales

• Improved after-sales service

Case Study

“It was immediately clear that eBECS understood exactly what we were

looking for, they offered us everything we were asking for, and more besides.”

Bridget Ledgar, Business Relationship Manager

Challenge

• Keeping tabs on what linen is where to optimise asset utilisation

• Each day Berendsen handles close to 1 million pieces of hotel linen

• How to store, analyse and extract value from a deluge of RFID data

Solution

• Real time insights provided by Microsoft Azure Stream Analytics

• Processed XML messages retained in Microsoft Azure Blob Storage

• Power BI used to provide insights in the form of dashboards

Benefits

• Investment with a finite financial return through operational efficiencies

• Delivery of better service to its customers

• Microsoft Azure HDInsight gives a higher standard of performance

Case Study

“With eBECS, I very quickly got to talk to technically-

expert people who could answer all my questions..”

Duncan Macmillan, IT Director

Berendsen plc and eBECS

leverage the Microsoft IoT

platform to gain Operational

Efficiencies

Challenge

• Manual record keeping

• Limited Reporting

• Research Comprised

Solution

• Partnership with Microsoft

• Over 90% of project delivered remotely via SKYPE for Business

• CLOUD & Mobile Solution with Microsoft Dynamics

Benefits

• Increased Home Visits

• Instant Access to schedule and data for Home Visitors

• Insights and Research Improved

Case Study

The Early Learning Initiative (ELI) at the National College of Ireland (NCI) was developed to

address the problem of educational underachievement in marginalised communities. Building upon

tried and tested models of early years’ intervention, it is their mission to work with communities in

areas of greatest need, to provide world-class parent and child learning support programmes.