accelerating business support services

Accelerating

B u s i n e s sSupport Systems

Peter Cochrane

cochrane.org.ukca-global.org

COCHRANE a s s o c i a t e s

Wednesday, 23 October 13

If

only

were

problems

this

simple

Wednesday, 23 October 13

If

only

were

problems

this

simple

The World

gotComplex

andNon-Linear

with 100sif inputs,outcomesand loops

Wednesday, 23 October 13

If

only

were

problems

this

simple

Globalisation

Recession

Technology

More Competition

New Markets

Sustainability

Industry 2.0

Expectation

Politics

Expectation

Demand

The World

gotComplex

andNon-Linear

with 100sif inputs,outcomesand loops

Wednesday, 23 October 13

If

only

were

problems

this

simple

Globalisation

Recession

Technology

More Competition

New Markets

Sustainability

Industry 2.0

Expectation

Politics

Expectation

Demand

The World

gotComplex

andNon-Linear

with 100sif inputs,outcomesand loops

Wednesday, 23 October 13

Focus

Change and Technology only move in one direction

Wednesday, 23 October 13

Focus

Change and Technology only move in one direction

There is never any going back

Wednesday, 23 October 13

FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe

Wednesday, 23 October 13

FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe

Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high

Wednesday, 23 October 13

FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe

Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high

New mind sets,expectation,abilities

Wednesday, 23 October 13

Back to Basics

Stick to the knitting

Focus

Focus

Cut Costs

Optimise

RightSize

Deep Recession

Wednesday, 23 October 13

ButChangeProgessTechnology... has continued to accelerate

Wednesday, 23 October 13

The last 8 years

Text

BYOD

Clouds

Social Networks

StuxNet

3D Printing

GeneticProgramming

Smarts

Mobility

AITablets

Apps

Anonymity Nets

AR

FlkrTwitter

AL

Robots

Sensors

IPTV

Wednesday, 23 October 13

Killer Outcomes for Business

Greater efficiency, focus and optimization has led to greater brittleness and a loss of resilience- compounded by asset neglect and under-investment

Wednesday, 23 October 13

No risk cultures are born

Innovation now a distant memory ?

Wednesday, 23 October 13

Myopic Management

Short termismRoI, RoC, ProfitabilityMaximal use of assetsInvestor Value, Share PriceComparisons with competition

Wednesday, 23 October 13

But what of the customer experience and what of the future?

Value ?Quality ?

Reliability ?Resilience ?

Needs addressed ?

Wednesday, 23 October 13

But what of the customer experience and what of the future?

Value ?Quality ?

Reliability ?Resilience ?

Needs addressed ?Vast global choiceNetworkedNo loyaltyConnectedOn-lineCriticalDemandingDiscerning...breaking the rules...

Wednesday, 23 October 13

Continuing to do what we’ve always done, being the same as all the rest, but ever more efficient, is not anoption....

...we have to think andact differently to realisesustainability and long term prosperity...

Wednesday, 23 October 13

OptimisationPerfectionEfficiency

The enemy of innovation & progress

Wednesday, 23 October 13

ManagementChallenges

New WorforceAttitude

New WorkingPrctices

New WorkingPractices

New Markets& Technology

So, here we are...

Wednesday, 23 October 13

ManagementChallenges

New WorforceAttitude

New WorkingPrctices

New WorkingPractices

New Markets& Technology

Out of sector threats

Industry consolidation

So, here we are...

Wednesday, 23 October 13

ManagementChallenges

New WorforceAttitude

New WorkingPrctices

New WorkingPractices

New Markets& Technology

Out of sector threats

Industry consolidation

So, here we are...

Wednesday, 23 October 13

OutsourceInsource

?

Wednesday, 23 October 13

OutsourceInsource

?How do I findthe slack to

innovate

Getting more

from my team !

Wednesday, 23 October 13

Back OfficeFront OfficeMiddle OfficeNetwork ISP

ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics

Established

Debated

Contentious

BSS Today !

Wednesday, 23 October 13

Back OfficeFront OfficeMiddle OfficeNetwork ISP

ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics

IT SupportSecurityBig DataModelingAsset Assure/Tracking

Established

Debated

Contentious

BSS Today !

Wednesday, 23 October 13

BSS Today !

SecurityFraudInsiderOutsiderThreat

Wednesday, 23 October 13

Compounded by...

Wednesday, 23 October 13

Micro-Managers

Compounded by...

Wednesday, 23 October 13

Home Working

Micro-Managers

Compounded by...

Wednesday, 23 October 13

Home Working

Mobile Working

Micro-Managers

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Micro-Managers

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Micro-Managers

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Flexibility

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Flexibility

Adaptation

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Flexibility

Adaptation

Responsiveness

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Flexibility

Adaptation

Responsiveness

Cost Reduction

Compounded by...

Wednesday, 23 October 13

60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Initiative

Flexibility

Adaptation

Responsiveness

Cost Reduction

Empowerment

Compounded by...

Wednesday, 23 October 13

AND The Young Workforce + The Young Companies

NaiveCan doPro- riskFree thinkingInexperiencedManagement light

Wednesday, 23 October 13

AND The Young Workforce + The Young Companies

TransientTech savvyFast movingLoyalty light

NaiveCan doPro- riskFree thinkingInexperiencedManagement light

Wednesday, 23 October 13

AND Average manager dwell timesnow less than 2.5 years

Manager half life ~ Age 40 yearsWednesday, 23 October 13

InnovationBasic Options

Wednesday, 23 October 13

InnovationBasic Options

Organic Growth

Wednesday, 23 October 13

InnovationBasic Options

Organic Growth

M & A

Wednesday, 23 October 13

InnovationBasic Options

Organic Growth

M & A

Buy New Starts

Wednesday, 23 October 13

InnovationBasic Options

Organic Growth

M & A

Buy New Starts

Repurpose

Wednesday, 23 October 13

Security ?

How many people in your team ?

How many PhD specialists ?

How big is your spend ?

How effective are they?

Are you really serious ?

Are you just playing?

Can you buy better?

Wednesday, 23 October 13

Are your Securityat the topof their game and do they haveeverything covered ?

Is it time to outsource ?

Wednesday, 23 October 13

We are now looking for bent needles in needle stacks....andthose inclinedto bend !

Wednesday, 23 October 13

Wednesday, 23 October 13

How’s your IT/Services DeptOn top of their game ?Everything covered ?

Or do people prefer DIY IT ? ?

Wednesday, 23 October 13

New places and spaces to explore that are vital to the business

Wednesday, 23 October 13

BusinessModeling

Wednesday, 23 October 13

DecisionSupport

Past experience and instinct are now mostly dangerous....

Wednesday, 23 October 13

BIG DATA

Wednesday, 23 October 13

DATA

Wednesday, 23 October 13

DATAMETA

Wednesday, 23 October 13

DATAMETA$Wednesday, 23 October 13

Asset Management, Tracking and Assurance

Wednesday, 23 October 13

Asset Management, Tracking and Assurance

What is it ?Where is it ?How is it performing ?How much is it worth ?

Wednesday, 23 October 13

Asset Management, Tracking and Assurance

What is it ?Where is it ?How is it performing ?How much is it worth ?

Assets get lossedAssets are mislaid

Assets are destroyedAssets are broken or fail

Wednesday, 23 October 13

Assets

Wednesday, 23 October 13

Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++

Wednesday, 23 October 13

Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++

Gov $10BnsMilitary $ ??BnsOil Co $ 1Bns

Telco $100Ms Hospital $10MsRetail $ 1Ms

Wednesday, 23 October 13

Highly Specialised

Techniques and tools still being

developed

MathematicalPredictiveAnalyticSearchFind

Wednesday, 23 October 13

Every business is different...but...

The challenges...

The choices...

The risks...

...are very similar!

Doing nothing

is not an option

Outsource

Insource

M&A

DIY

Wednesday, 23 October 13

Thank Youca-global.org

cochrane.org.uk

COCHRANE a s s o c i a t e s

The Art of War by Sun Tzu, 600 BC

“Speed is the essence of war. Take advantage of the enemy's unpreparedness; travel by unexpected routes and strike where he has taken no precautions”

Wednesday, 23 October 13