accelerating business support services

Accelerating

B u s i n e s sSupport Systems

Peter Cochrane

cochrane.org.ukca-global.org

COCHRANE a s s o c i a t e s

Wednesday, 23 October 13

If

only

were

problems

this

simple


If

only

were

problems

this

simple

The World

gotComplex

andNon-Linear

with 100sif inputs,outcomesand loops


If

only

were

problems

this

simple

Globalisation

Recession

Technology

More Competition

New Markets

Sustainability

Industry 2.0

Expectation

Politics

Expectation

Demand

The World

gotComplex

andNon-Linear

with 100sif inputs,outcomesand loops


Focus

Change and Technology only move in one direction


Focus

Change and Technology only move in one direction

There is never any going back


FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe



Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high



Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high

New mind sets,expectation,abilities


Back to Basics

Stick to the knitting

Focus

Focus

Cut Costs

Optimise

RightSize

Deep Recession


ButChangeProgessTechnology... has continued to accelerate


The last 8 years

Text

BYOD

Clouds

Social Networks

StuxNet

3D Printing

GeneticProgramming

Smarts

Mobility

AITablets

Apps

Anonymity Nets

AR

FlkrTwitter

AL

Robots

Sensors

IPTV


Killer Outcomes for Business

Greater efficiency, focus and optimization has led to greater brittleness and a loss of resilience- compounded by asset neglect and under-investment


No risk cultures are born

Innovation now a distant memory ?


Myopic Management

Short termismRoI, RoC, ProfitabilityMaximal use of assetsInvestor Value, Share PriceComparisons with competition


But what of the customer experience and what of the future?

Value ?Quality ?

Reliability ?Resilience ?

Needs addressed ?


But what of the customer experience and what of the future?

Value ?Quality ?

Reliability ?Resilience ?

Needs addressed ?Vast global choiceNetworkedNo loyaltyConnectedOn-lineCriticalDemandingDiscerning...breaking the rules...


Continuing to do what we’ve always done, being the same as all the rest, but ever more efficient, is not anoption....

...we have to think andact differently to realisesustainability and long term prosperity...


OptimisationPerfectionEfficiency

The enemy of innovation & progress


ManagementChallenges

New WorforceAttitude

New WorkingPrctices

New WorkingPractices

New Markets& Technology

So, here we are...


ManagementChallenges

New WorforceAttitude

New WorkingPrctices

New WorkingPractices

New Markets& Technology

Out of sector threats

Industry consolidation

So, here we are...


OutsourceInsource

?


OutsourceInsource

?How do I findthe slack to

innovate

Getting more

from my team !


Back OfficeFront OfficeMiddle OfficeNetwork ISP

ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics

Established

Debated

Contentious

BSS Today !


Back OfficeFront OfficeMiddle OfficeNetwork ISP

ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics

IT SupportSecurityBig DataModelingAsset Assure/Tracking

Established

Debated

Contentious

BSS Today !


BSS Today !

SecurityFraudInsiderOutsiderThreat


Compounded by...


Micro-Managers

Compounded by...


Home Working

Micro-Managers

Compounded by...


Home Working

Mobile Working

Micro-Managers

Compounded by...


60% seating

Home Working

Mobile Working

Micro-Managers

Compounded by...


60% seating

Home Working

Mobile Working

Security

Micro-Managers

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust

Micro-Managers Creativity

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Flexibility

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Flexibility

Adaptation

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Flexibility

Adaptation

Responsiveness

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Flexibility

Adaptation

Responsiveness

Cost Reduction

Compounded by...


60% seating

Home Working

Mobile Working

Security

Trust


Initiative

Flexibility

Adaptation

Responsiveness

Cost Reduction

Empowerment

Compounded by...


AND The Young Workforce + The Young Companies

NaiveCan doPro- riskFree thinkingInexperiencedManagement light


AND The Young Workforce + The Young Companies

TransientTech savvyFast movingLoyalty light

NaiveCan doPro- riskFree thinkingInexperiencedManagement light


AND Average manager dwell timesnow less than 2.5 years

Manager half life ~ Age 40 yearsWednesday, 23 October 13

InnovationBasic Options



Organic Growth



Organic Growth

M & A



Organic Growth

M & A

Buy New Starts



Organic Growth

M & A

Buy New Starts

Repurpose


Security ?

How many people in your team ?

How many PhD specialists ?

How big is your spend ?

How effective are they?

Are you really serious ?

Are you just playing?

Can you buy better?


Are your Securityat the topof their game and do they haveeverything covered ?

Is it time to outsource ?


We are now looking for bent needles in needle stacks....andthose inclinedto bend !


How’s your IT/Services DeptOn top of their game ?Everything covered ?

Or do people prefer DIY IT ? ?


New places and spaces to explore that are vital to the business


BusinessModeling


DecisionSupport

Past experience and instinct are now mostly dangerous....


BIG DATA


DATA


DATAMETA


DATAMETA$Wednesday, 23 October 13

Asset Management, Tracking and Assurance



What is it ?Where is it ?How is it performing ?How much is it worth ?



What is it ?Where is it ?How is it performing ?How much is it worth ?

Assets get lossedAssets are mislaid

Assets are destroyedAssets are broken or fail


Assets


Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++


Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++

Gov $10BnsMilitary $ ??BnsOil Co $ 1Bns

Telco $100Ms Hospital $10MsRetail $ 1Ms


Highly Specialised

Techniques and tools still being

developed

MathematicalPredictiveAnalyticSearchFind


Every business is different...but...

The challenges...

The choices...

The risks...

...are very similar!

Doing nothing

is not an option

Outsource

Insource

M&A

DIY


Thank Youca-global.org

cochrane.org.uk

COCHRANE a s s o c i a t e s

The Art of War by Sun Tzu, 600 BC

“Speed is the essence of war. Take advantage of the enemy's unpreparedness; travel by unexpected routes and strike where he has taken no precautions”


http://refspace.com/quotes/The_Art_of_War

http://refspace.com/quotes/The_Art_of_War

http://refspace.com/quotes/Sun_Tzu

http://refspace.com/quotes/Sun_Tzu