aarnet services talk to caudit 190412
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AARNet Copyright 2012
Network Operations
CAUDIT Spring Meeting
Brisbane
19th April, 2012
Chris Hancock/James Sankar
AARNet Copyright 2012
Agenda 1. AARNet: A Customer-
driven organisation – Our Strategy – Governance and Customer Engagement – Services: What are we hearing? – What do Customers want? – How do we prioritise?
2. Services available on the network
3. Future Services development
2
Build & Operate
Roadmap Apps & Svcs Community
Collabora:on Content Delivery Mobility
AARNet Copyright 2012
AARNet: 4 Strategic Pillars
3
Providing reliable, trustworthy, high
bandwidth connec:vity
Objec:ve 1: Building and opera.ng
Australia’s advanced R&E network
Objec:ve 2: Defining the roadmap for future connec.vity
Objec:ve 3: Adding Value through
Applica.ons and Services
Objec:ve 4: Growing the
R&E community
Growing to meet evolving needs of the
R&E sector
Enhancing collabora:on, content delivery and mobility
Embracing the widening R&E community
AARNet STRATEGIC PLAN: 2011 -‐ 2015
AARNet delivers a high performing network for the research and educa.on community and adds value by enabling advanced collabora.on, content delivery and mobility services
AARNet Copyright 2012
Governance & Customer Focus
4
Shareholders AARNet Board Organisa:on
AAC • ACU • JCU • Newcastle • ANU • USA • UWA • CDU • CSIRO • Fed.Gov’t
Na:onal/Interna:onal
>1 Million end-‐users
Customer Groups
• 38 Unis & CSIRO • AGM • Yearly elec.on • 3 year rota.ng term
12 Directors • 4 Independent • 3 VCs • 3 CIOs • 1 CSIRO • 1 CEO
• Na.onal Ops • Customer Rela.ons
• Business Development
• Applica.ons & Services
• eResearch • Finance
CAUDIT • Mee.ngs 2/yr
RNOs • WARNO • QRNO • VDIT • NAUDIT OTHER • Customer Forums
• 1-‐1 mee.ngs
AARNet elicits user input through broad-‐based corporate governance structures as well as formal and informal customer interac.ons
Na.onal • Network Engineering
Group • Network Ops Group • Video Collabora.on
Group • Researcher Groups • Communica.ons
Convergence Steering Commi_ee
• Unified Comms Group • Ad hoc Groups
Interna.onal • APAN • TERENA • TEIN • Internet2 • 120 NRENs
AARNet Copyright 2012
What are we hearing?
5
Collabora:on Content Delivery Mobility
Customers are telling us that collabora.on, content delivery and mobility services will help them extract more benefit from the core network – especially if they are user-‐friendly, scalable, redundant and secure
Interoperability is key!
• Telepresence • Unified Comms Exchange
Access rich content
• Peering • Akamai • Mirror • CloudStor
Access bandwidth where & how we need
• eduroam • AARNet Anywhere • Mobile Broadband
AARNet Copyright 2012
6
What we are seeing
2005 – 2012 TRAFFIC AND REVENUE GROWTH
Unmetered traffic has had significant double-digit year on year growth for over 5 years, and is likely to exceed 20PB in 2012.
“Unmetered traffic” allows customers to grow use without considering incremental costs, and includes: • Reliable network • NOC • 3rd party access • Brokered
telepresence • Unified Comms • NVCS
AARNet Copyright 2012
How do we Prioritise?
7
SERVICE DEVELOPMENT CONSIDERATIONS
6. Is service provided elsewhere? (don’t duplicate)
7. Can the service be supported? (Longe.vity e.g., CloudStor, NVCS)
8. Will na.onal/interna.onal reach be extended?
9. Can the service be co-‐developed with vendors, to reduce development risk and increase adop.on?
1. Will the service benefit exis.ng AARNet connected customers?
2. Will costs &/or complexity be reduced?
3. Can exis.ng infrastructure investments be leveraged?
4. Does the service leverage AARNet’s high speed network?
5. Does it deliver capabili.es others cannot e.g., Interoperability?
AARNet Copyright 2012
Agenda 1. AARNet: A Customer-
driven organisation – Our Strategy – Governance and Customer Engagement – Services: What are we hearing? – What do Customers want? – How do we prioritise?
2. Services available on the network
3. Future Services development
8
Build & Operate
Roadmap Apps & Svcs Community
Collabora:on Content Delivery Mobility
AARNet Copyright 2012
Current Collaboration Services
9
Collaboration Services
1. H.323/SIP/ISDN Audio & Video conferencing
2. Live Streaming 3. Record/playback 4. Web conferencing (Vidyo,
BBB, AARNet Anywhere) 5. AARNet UC exchange video
calls 6. AARNet TelePresence
exchange
BENEFITS • Free to use, • Unmetered • High Performance, • High Availability • Dedicated staff • Standards based • Resolves N-squared
complexity/cost • High Definition • Proactive Quality Assurance
AARNet Copyright 2012
Current Content Delivery Services
10
Content Delivery Services
1. AARNet Mirror – large repository
2. Domestic peering with content providers – Google, AKAMAI, ABC iView etc
3. Cloudstor – Multi GB file transfer
BENEFITS • Free to use • Unmetered • High Performance • High Availability • Dedicated staff • Standards Based • Resolves N-squared
complexity/cost • Cached low cost content • Multi-GB File transfers • Low cost NREN
developments
AARNet Copyright 2012
Current Mobility Services
11
Mobility Services
1. Eduroam – federated guest access
2. 3G Mobile Broadband trial – data bucket
3. AARNet Anywhere beta*
4. Android /IPAD2 mobile video application access to conferencing services
BENEFITS • Free to use • Unmetered (not 3G MBB) • High Performance • High Availability • Dedicated staff • Standards based • Resolves N-squared complexity/cost • Lowers data costs off campus • Leverages Institution
investments • Low cost NREN developments
AARNet Copyright 2012
AARNet current services
12
Collaboration Services Content Delivery Services Mobility Services
1. H.323/SIP/ISDN Audio & Video conferencing
2. Live Streaming 3. Record/playback 4. Web conferencing (Vidyo,
BBB, AARNet Anywhere) 5. AARNet UC exchange video
calls 6. AARNet TelePresence
exchange
1. AARNet Mirror – large repository
2. Domestic peering with content providers – Google, AKAMAI, ABC iView etc
3. Cloudstor – Multi GB file transfer
1. Eduroam – federated guest access
2. 3G Mobile Broadband trial – data bucket
3. AARNet Anywhere beta*
4. Android /IPAD2 mobile video application access to conferencing services
AARNet Copyright 2012
Agenda 1. AARNet: A Customer-
driven organisation – Our Strategy – Governance and Customer Engagement – Services: What are we hearing? – What do Customers want? – How do we prioritise?
2. Services available on the network
3. Future Services development
13
Build & Operate
Roadmap Apps & Svcs Community
Collabora:on Content Delivery Mobility
AARNet Copyright 2012
Future services
14
DEVELOPMENT PROCESS
RNOs
AAC
Board
Customer engagement
Concept Development
AARNet Copyright 2012
Future services
15
Collaboration services • Skype Gateway to conferencing services • Telepresence interoperability service • Unified communications service extension
– global reach • Cloud based conferencing services – multi-
tenant capability • Central Directory Service – AAF enabled
expert list + search + click to call • AARNet Anywhere + LinkedIn click to call • Third party hosted web collaboration
federation services – Lync/Webex etc • Capped “all you can eat” voice calls –
national. Mobile, international – via AARNet Exchange RNOs
AAC
Board
Customer engagement
Concept Development
AARNet Copyright 2012
Future services
16
Content Delivery services • Webcam “Ustream” video
broadcast service • Central Gaming cluster
services
RNOs
AAC
Board
Customer engagement
Concept Development
Collaboration services • Skype Gateway to conferencing services • Telepresence interoperability service • Unified communications service extension
– global reach • Cloud based conferencing services – multi-
tenant capability • Central Directory Service – AAF enabled
expert list + search + click to call • AARNet Anywhere + LinkedIn click to call • Third party hosted web collaboration
federation services – Lync/Webex etc • Capped “all you can eat” voice calls –
national. Mobile, international – via AARNet Exchange
AARNet Copyright 2012
Future services
17
Content Delivery services • Webcam “Ustream” video
broadcast service • Central Gaming cluster
services
Mobility services • AARNet Anywhere +
LinkedIn click to call • Federated presence
service • Managed telephony
service
RNOs
AAC
Board
Customer engagement
Concept Development
Collaboration services • Skype Gateway to conferencing services • Telepresence interoperability service • Unified communications service extension
– global reach • Cloud based conferencing services – multi-
tenant capability • Central Directory Service – AAF enabled
expert list + search + click to call • AARNet Anywhere + LinkedIn click to call • Third party hosted web collaboration
federation services – Lync/Webex etc • Capped “all you can eat” voice calls –
national. Mobile, international – via AARNet Exchange
AARNet Copyright 2012
Future services
18
Content Delivery services • Webcam “Ustream” video
broadcast service • Central Gaming cluster
services
Mobility services • AARNet Anywhere +
LinkedIn click to call • Federated presence
service • Managed telephony
service
RNOs
AAC
Board
Customer engagement
Concept Development
Collaboration services • Skype Gateway to conferencing services • Telepresence interoperability service • Unified communications service extension
– global reach • Cloud based conferencing services – multi-
tenant capability • Central Directory Service – AAF enabled
expert list + search + click to call • AARNet Anywhere + LinkedIn click to call • Third party hosted web collaboration
federation services – Lync/Webex etc • Capped “all you can eat” voice calls –
national. Mobile, international – via AARNet Exchange
AARNet Copyright 2012
Tell us what matters to you • Help us by completing a brief online survey and pass onto others
too – see http://svy.mk/aarnetservices
19
AARNet Copyright 2012
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