2011assuring quality in online courses

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ASSURING QUALITY IN LARGE-SCALE ONLINE COURSE

DEVELOPMENT

Deborah RiemerVP of Assessment & Academic

Qualitydeborah.riemer@ashford.edu

Tina Parscal, PhD Provost

tina.parscal@rockies.edu

Presentation OutlineInstitution Overviews

Curriculum & Course Development (Tools & Templates)

Assessment Development (Tools & Templates)

Internal QA Reviews

External QA Reviews

Development Models

Faculty Training

Research and Evaluation

Institution Overviews

Ashford UniversityFounded in 1918

Online Figures 88,000+ students 2200+ faculty 606 courses 58 programs 500-750 course

sections starts per week

Curriculum Team Faculty (SMEs) 4 Executive Deans VP of Asmt & Quality Assessment Manager Quality Manager 4 Program Managers 5 Instructional Designers 7 Curriculum Coordinators 2 Learning Tech Specialists 2 Doc Quality Coordinators 4 Assessment Analysts

University of Rockies

Founded in 1998 – became UOR in 2007

Online Figures 2000+ Students 275 Faculty 214 courses 5 programs 15 course sections

starts per week

Curriculum Team Director of Curriculum

Development Director of Academic

Quality Assessment Faculty 3 Instructional Designers 2 Curriculum Coordinators 1 Faculty/SME/Course

Developer (per course) 1 External QA Assurance

(per course) 14 Faculty Curriculum Area

Coordinators

Quality is Intentional

We weave it into the process . . .

Course Development

Assessment Development

Internal QA Reviews

External QA Reviews

Development Models

Faculty Development

Research & Evaluation

Guidance, Templates, Tools, Model

Curriculum & Course Development

Curriculum Development

Faculty Driven

Centrally Developed

Curriculum DevelopmentOutcomes

Based

Curriculum & Course

Alignment

Course Development TrainingGuidance, Templates, and Tools

Prepping the Team

Course DevelopmentMapping and Organizing

Guidance, Templates, and Tools

Learning Outcome Alignment

Ensuring Quality Design

Course Development ToolsDevelopment Template and Blog Guidance

Course DevelopmentStyle Guide Blog & eCollege Template

Guidance, Templates, and ToolsConsisten

t Presentati

on

Style Guide and Document

ed Processes

Assessment Development

Assessment DevelopmentWaypoint Assessment Tool

• Richer feedback to students impacting achievement and success

• Enhanced experience for faculty and students

Grading Rubric

Assessment DevelopmentGrading Rubric Development Checklist and Blog

Guidance, Templates, and ToolsGrading Rubric

Development Guidance

Assessment DevelopmentWaypoint Electronic Grading Rubric

Guidance, Templates, and Tools

Assessment ManagementTaskStream Outcomes Mapping

Guidance, Templates, and Tools

Assessment ManagementTaskStream Assessment Plan

Internal QA Reviews

UoR Internal QA Reviews

Content Area Coordinator reviews for:

Course PlanCourse Design &

TopicalOrganizerLearning ResourcesOutcomesAssessment StrategyDiscussion Prompts

AU Internal QA Reviews

Checklist Categories:

Typos & Spelling/Grammar

Consistency

Universal Design

Content Context

APA Formatting

Learning Outcomes

Alignment

Grading Rubrics

Self-Assessments

Technology Tools

Links

Quality Matters Standards

External QA Reviews

External QA ReviewsQuality Matters

External QA ReviewsUoR Weekly Internal Reports for Stakeholders

External QA ReviewsQuality Matters Blog

Communicating with the

Review Team

Positive Feedback

External QA ReviewsOrganizing QM with Access

External QA ReviewsAU Weekly Report Emailed to Stakeholders

Development Models

Course

Identified

•Pre-Dev

SMEs

Selected

•Pre-Dev

Developme

nt Perio

d

•Week 1-4

Approval – ID

•Week 5

Approval

- Dean

•Week 6

Ashford UniversityCourse Development Model

Development Model

Rubrics

Developed

• Weeks 7-8

Course Built

in LMS

• Weeks 9-10

Course QA

• Week 11

Final Adjustments Made

• Week 12

Final Appro

val

• Week 13

Course Ready

for Producti

on

Quality Matters Review

University of the RockiesCourse Development Model

Course Development Model

Course Approved by CAC

• Weeks 5-6

Course Loaded

into LMS

• Weeks 6-7

Quality Assura

nce Review

(QA)

• Week 7

Final Adjustments Made

• Week 8

Final Approv

al

• Week 8-9

Course Ready for Online Teaching

Selected for Quality Matters Review

New Course Approv

ed

• Pre-Dev

Developers

(SMEs) Selecte

d

• Pre-Dev

Development

1st Draft

Approved by

ID/CAC

• Week 1-2

Learning

Resources

Selected

• Week 3-4

Final Draft

Review by ID

• Week 3-5

Faculty Training

Faculty Training

Integrating QM awareness into faculty and staff responsibilities . . .

Faculty QM peer reviewer certifiedFaculty QM master reviewer certifiedFaculty Trainers

Assessment AnalystsInstructional DesignersCurriculum Coordinators

Research & Evaluation

Template SurveyGuidance, Templates, and Tools

The University of Rockies has implemented a course development template that supports the Quality Matters principle of alignment. The template requires course developers to explicitly state how the discussions, activities, and written assignments align with the weekly and course outcomes. This template is an improved version of the original template where explicit alignment was not required. As a quality assurance reviewer I have noted the positive impact this template has had on course quality and alignment of essential course elements. As a result the courses will provide a rich learning experience.

- Carole Hruskocy, Ph.D.

Quality Matters GrantAction-Based Research Grant on Teaching and LearningResearch Questions

1. What is the extent to which QM certification impact student perceptions of a course?

2. Which standards have the greatest impact on student perceptions of a course?

3. What do instructors perceive as the positive and negative aspects of teaching the same course before and after the QM course review process?

Emergent ResearchQuality Matters Trends

Peer Review Feedback

QM Standard

Questions

Tina.Parscal@Rockies.edu

Deborah.Riemer@Ashford.edu

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