2007 hotqua - activities. hotqua aktivitäten 2007 2 online - courses quality management iso 9001...

20072007 HotquaHotqua - Activities - Activities

Hotqua Aktivitäten 2007Hotqua Aktivitäten 2007 www.hotqua.de www.hotqua.de 22

Quality Management ISO 9001Online - coursesOnline - courses

Quality Representative Quality Representative DIN-EN-ISO 9001 DIN-EN-ISO 9001 (December 2006)(December 2006)

Quality ManagerQuality ManagerDIN-EN-ISO 9001 (2007)DIN-EN-ISO 9001 (2007)

Photo: Samira Rayan, Photo: Samira Rayan, Frankfurt am MainFrankfurt am Main


Service Quality Hotqua Hotqua

In- house further In- house further education: Service education: Service quality from the quality from the viewpoint of the guestsviewpoint of the guests

Introduction of the Introduction of the service standardsservice standards

Schloss & Gut Schloss & Gut Liebenberg (February Liebenberg (February March April)March April)


Quality Management ISO 9001:200

Quality Auditor WorkshopQuality Auditor Workshop

Auditor exam from CERTQUAAuditor exam from CERTQUA

Sucevita, February 2007Sucevita, February 2007


Hotqua Quality StandardsSchloss & Gut LiebenbergSchloss & Gut Liebenberg


DEHOGA Berlin Hotqua Service Quality (02.07), Communication (03.07),Professional Sales (04.07)


DEHOGA Berlin Hotqua Complaint Management Hotel, 03.05.07, contentment degree 95%03.05.07, contentment degree 95%


Hotqua - DEHOGA Berlin Complaint Management Restaurant, Complaint Management Restaurant, 03.05.07, contentment degree 92%03.05.07, contentment degree 92%


Hotqua - DEHOGA BerlinComplaint Management Restaurant, Complaint Management Restaurant, 04.05.07, contentment degree 94%04.05.07, contentment degree 94%


Hotqua - DEHOGA BerlinComplaint Management Hotel, Complaint Management Hotel, 04.05.07, contentment degree 96%04.05.07, contentment degree 96%


Hotqua- CERTQUA – DEHOGA Berlin

Further educationFurther education

Quality Manager Quality Manager ISO 9001:2000ISO 9001:2000

Berlin, 13-15.06.07Berlin, 13-15.06.07

Location: Location: Hotel Sylter Hof BerlinHotel Sylter Hof Berlin

Satisfaction degree of the Satisfaction degree of the participants: 95%participants: 95%


Hotqua Quality StandardsHotqua Quality Standards

CENTRUL DE AFACERI CENTRUL DE AFACERI MAREA NEAGRA MAREA NEAGRA HOTEL PRESIDENT **** HOTEL PRESIDENT **** 905500 Mangalia - 905500 Mangalia - Romania, Str. Teilor nr. 6, Romania, Str. Teilor nr. 6,

Tel.:(+40)(241)755861; Tel.:(+40)(241)755861; Fax: (+40)(241)755695Fax: (+40)(241)755695E-mail:E-mail: [email protected]@hpresident.com

May & May & JuneJune 2007 2007

Photo: Hotel Photo: Hotel employeesemployees


Quality Management ISO 9001

Workshop: Chamber of Commerce and Industry Bucharest, 25-27.06.07, Satisfaction degree 90%


Hotqua - DEHOGA BerlinHotqua - DEHOGA Berlin

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Restaurant Hotel

Seminargestaltung

Themen

Referent

Unterricht

Praxis

U- Material

U – Methode

Getränke

Zufriedenheit

Durchschnitt

• Service quality from the viewpoint of the guestsService quality from the viewpoint of the guests, 02.07.07, Hotel Sylter Hof Berlin, • Contentment degree: 97%


Hotqua- DEHOGA Berlin

DEHOGA Berlin Further Education WorkshopDEHOGA Berlin Further Education WorkshopService Quality Standards for Hotels & Service Quality Standards for Hotels & Restaurants Restaurants Hotel Sylter Hof Berlin, 06.07.07 Hotel Sylter Hof Berlin, 06.07.07 Contentment degree of the participants: 93%: 93%


Hotqua - DEHOGA Berlin

Workshop: Successful communication, 01.08.07, Berlin, contentment degree: 90%



Conflict management Conflict management in hotel and restaurant in hotel and restaurant companiescompanies

DEHOGA Berlin DEHOGA Berlin Workshop, 03.08.07, Workshop, 03.08.07, Hotel Sylter Hof Berlin Hotel Sylter Hof Berlin

Contentment degree of the participants: 88%: 88%



•DEHOGA Berlin Sales Workshops, 03.09.07, Hotel Sylter Hof •Contentment degree: 81 % (Restaurant ) and 90 % (Hotel)



DEHOGA Berlin Workshop: Sales Management DEHOGA Berlin Workshop: Sales Management for Hotels and Restaurantsfor Hotels and Restaurants

Hotel Sylter Hof Berlin, 07.09.07Hotel Sylter Hof Berlin, 07.09.07

Contentment degree of the participants: 88%: 88%


Quality Manager CCI - MaramuresQuality Manager CCI - Maramures

Further education Quality Manager, 17- 20.09.07, in Baia Mare, Romania, contentment degree 93%


Quality Management ISO 9001Quality Management ISO 9001

Hotel Akzent Kolumbus, BerlinHotel Akzent Kolumbus, Berlin

Implementation workshop DIN-EN-ISO 9001Implementation workshop DIN-EN-ISO 9001

Photo: preparation for the internal audit, Photo: preparation for the internal audit, 27.09.07, department manager & GM27.09.07, department manager & GM



DEHOGA Berlin Workshop 01.10.07DEHOGA Berlin Workshop 01.10.07

Complaints in the restaurant Complaints in the restaurant (left photo)(left photo)

Complaints in the hotel (right photo)Complaints in the hotel (right photo)

Contentment degree of the participants : 93% and 90% : 93% and 90%


Hotqua - DEHOGA Berlin Berlin

DEHOGA Berlin Workshop: Complaint DEHOGA Berlin Workshop: Complaint Management in Hotels & RestaurantsManagement in Hotels & Restaurants

Hotel Sylter Hof Berlin, 05.10.07Hotel Sylter Hof Berlin, 05.10.07

Contentment degree of the participantsContentment degree of the participants: 88%: 88%

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Auswertung in %

Seminargestaltung

Themen

Referent

Unterricht

Praxis

U- Material

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Getränke

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Sunday workshop Hotqua

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Service quality from the viewpoint of the guests

Contentment degree of the participants: 97%

Sunday workshop: 07.10.07

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Themen

Referent

Unterricht

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Getränke

Zufriedenheit

Durchschnitt


InternalInternal Audit Hotel Kolumbus Audit Hotel Kolumbus

Congratulation for the Congratulation for the successful passed successful passed internal auditinternal audit

Audit for the Audit for the departments: front departments: front office, housekeeping, office, housekeeping, restaurant kitchen and restaurant kitchen and managementmanagement

Berlin: 09-10-11.11.07Berlin: 09-10-11.11.07


Tiroler Bauernstuben

In house workshop: Professional sales in the restaurant, 19.10.07

Contentment degree of the participants: 96%


Quality Management Health Quality Management Health

Further education: Further education: Quality Managment for Quality Managment for healthhealth, 24-26.10.07 , 24-26.10.07

Hotel Sylter Hof BerlinHotel Sylter Hof Berlin

Contentment degree of Contentment degree of the participantsthe participants: 89%: 89%

Photo: Takeda GroupPhoto: Takeda Group


QM Hotel & Tourism

APT Banat, Quality APT Banat, Quality Management, Management, 29.10-01.11.07 in the 29.10-01.11.07 in the Hotel Timisoara, Hotel Timisoara, RomaniaRomania

Contentment degree of Contentment degree of the participantsthe participants: 98%: 98%

Photo: Photo: ParticipantsParticipants and trainer, 01.11.07 and trainer, 01.11.07



Workshop: Workshop: Hygiene & work flow in the kitchen / HACCP, , 05.11.07, 05.11.07, Contentment degree of the participants Contentment degree of the participants : 90%: 90%

Workshop: Housekeeping & work flows“, 05.11.07, Workshop: Housekeeping & work flows“, 05.11.07, Contentment degree of the participantsContentment degree of the participants: 93%: 93%

Location: Hotel Sylter Hof Berlin Location: Hotel Sylter Hof Berlin



Workshop: Workshop: Hygiene & work flow in the kitchen / HACCP, 06.11.07, 06.11.07

Contentment degree of the participants Contentment degree of the participants : 96%: 96%

Location: Hotel Sylter Hof Berlin Location: Hotel Sylter Hof Berlin


Hotqua - DEHOGA Berlin Berlin

Further education: Further education: „Human resources for „Human resources for Restaurants & Hotels“, Restaurants & Hotels“, 09.11.0709.11.07

Contentment degree of Contentment degree of the participants : 89%the participants : 89%

Location: Location: Hotel Sylter Hof BerlinHotel Sylter Hof Berlin


Inhouse Hygiene Workshop Tiroler Bauernstuben / HACCP

In-house Workshop in the traditional Restaurant Tiroler Bauernstuben Berlin Workshop „Hygiene & work flow in the kitchen / HACCP“, 15.11.07


DEHOGA Berlin - Hotqua Further education for the Further education for the middle and top hotel and middle and top hotel and restaurant managementrestaurant managementHotel- & Restaurant Hotel- & Restaurant Management 03.12.07Management 03.12.07Location: Hotel Sylter Hof Location: Hotel Sylter Hof BerlinBerlinContentment degree of the Contentment degree of the participants : 95 %participants : 95 %Photo: Photo: Frau A. Kießling (Café Frau A. Kießling (Café Seidenfaden) und Frau D. Seidenfaden) und Frau D. Rösler (Restaurant Dressler)Rösler (Restaurant Dressler)

2007 hotqua - activities. hotqua aktivitäten 2007 2 online - courses quality management iso 9001...

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