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Presented by TeleManagement Forum
TeleManagement WorldNovember 7 – 10, 2005
Dallas, Texas, USA
Adams Mark Convention Center
Introduction 2
Sponsors 3
Agenda and Highlights 4
Telecom Innovation Summit 5
Keynote Speakers 5
Conference Sessions 6
Expo and Exhibitors 11
Catalyst Showcase 12
TM Forum Training Courses 15
Lodging 18
Registration 19
Contents
Managing TelecomInnovation
Introduction
Sponsors
3page 24
Introduction
Registration
Agenda
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
The telecom industry has seen numerous changes in the past fewyears. However, these are just the tip of the iceberg compared to whatis coming. Customer requirements, competitive pressures, economicsand other market forces have combined to completely alter the fundamentals of the telecom business. Service providers must eithertake out a clean sheet of paper and re-design their core business andrevenue models or watch as their expenses consume cash and newer,more nimble players eclipse them. A situation not unlike what themajor airlines face today.
Telecom is not the capital-intensive business it once was and, assuch, the barriers to entry have dropped dramatically. Business cyclesare now measured in months instead of years. Similar service offerings are available from traditional carriers, wireless providers,cable operators and new entrant IP companies. As affordable broadband becomes commonplace and competitively priced and new mobile devices hit the market, the demand for groundbreakingservices will skyrocket.
Service providers now face increasing pressure to:
• Lower costs in order to fund price wars• Improve their business agility and service portfolio creativity
in order to remain competitive and seize opportunities• Raise the quality of the end user experience and improve time
to market in order to attract and keep customers
In any competitive market, customer satisfaction trumps technologyas the key to success. Innovation, as viewed from the customer’s perspective, is now the major differentiator and driver.
Innovation is more than brainstorming a slew of creative ideas. Itrequires completely transforming the business, including addressingthe classic revenue models telecom has relied on for years. It meanscoming up with totally new business and operational processes thatfoster quick action and reward risk-taking. It means re-inventing theend-to-end value chain and forging strategic partnerships in placesthey’ve never existed before. It means changing how you manageyour business, your assets, your products and services and your customers.
This is the challenge facing telecom. But where does one find theanswers?
TeleManagement World is the place where the industry leaders meetto do business, make deals, exchange information, gain insight onleading edge technologies and see the latest management products.It’s the only global event solely focused on what’s required to transform your company for innovation.
TeleManagement World provides the networking, educational, andvendor demonstration forum for you to understand what the best ofthe best are doing globally in all of these areas, and how you canapply these state-of-the-art advancements to your business.
TeleManagement World is where the business of telecom is managed.
Presented by TeleManagement Forum
TeleManagement WorldDallas • Texas • USA • November 7 – 10, 2005
KeynoteSpeakers
Managing the Business of Communication
Sponsors
Sponsors
3page 34
Introduction
Registration
Agenda
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
Platinum Sponsor Gold Sponsors Silver Sponsor
Training andEducation Partner:
Networking ReceptionSponsor:
KeynoteSpeakers
Agenda and Highlights
Sponsors
3page 44
Introduction
Registration
Agenda
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
9:00am-5:30pm TM Forum Training Courses
9:00-11:40am Telecom Innovation Summit
Keynote Speakers
12:30-7:00pm TeleManagement World Expo Open
12:30-7:00pm Catalyst Showcase Open
11:45am-12:30pm Telecom Innovation Panel
2:00-5:30pm Telecom Innovation Summits
6:00-7:00pm TeleManagement World Expo Reception
7:00-10:00pm Networking Reception
9:00am -5:30pm Conference Sessions
9:00am -7:00pm Catalyst Showcase Open
12:00-7:00pm TeleManagement World Expo Open
6:00-7:00pm TeleManagement World Expo Reception
9:00am -12:00pm Conference Sessions
10:00am-2:30pm TeleManagement World Expo Open
2:00-5:30pm TM Forum Training Courses
Monday, November 7
Conference at a Glance
Tuesday, November 8
Wednesday, November 9
Thursday, November 10
KeynoteSpeakers
New for 2005The Telecom Innovation SummitWinning Strategies and Hallmarks of Success
Learn how to:• Improve the customer experience in order to offer better,
higher quality service • Improve business agility in order to develop innovative
services and get them to market faster • Improve efficiency and reduce operating costs in order to
survive price wars
Featuring:• Keynote Speakers• Summit Sessions• A Discussion Panel Moderated by Lynne Russell
… and Don’t MissThe Networking Reception
Tuesday, November 8, 7:00 – 10:00pm
This year the Networking Reception and Dinner will give attendees a taste of Texas! The event will be held at Gilley’sDallas, a local saloon, featuring bull riding and calf roping, as well as a few other surprises. Don’t miss out on the fun!Networking Reception tickets must be purchased in addition toConference Passports. Visit www.telemanagementworld.comfor details.
Sponsored by:
Hosted by:
Telecom Innovation Summit
3page 54
Sponsors
KeynoteSpeakers
Introduction
Agenda
Registration
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
Successful Strategies for the New Communications Market
Telecom business cycles are now measured in months instead of years. Being lean,agile and innovative is more important than technology and is key to winning customers and market share.
The Telecom Innovation Summit is a conference within a conference. In one packedday you will hear what it takes to transform your company into an innovation leaderwith presentations and panels featuring industry legends and trendsetters. Learn firsthand how to change and manage your business, your assets, your customers, and your products and services.
Among the topics being covered are:
• Leaders and Laggards: The Battle for Market Supremacy Between New Entrants and The Old Guard
• Improving Business Agility in Order to Develop Innovative Services and Get Them to Market Faster
• Strategies for Reducing Costs in Order to Survive and Win a Price War
• How to Improve the Customer Experience in Order to Offer Better, Higher Quality Service
• Using Management to Meet Sarbanes-Oxley Requirements
• Metropolitan Wi-Max Networks
• A Look at the Newest Wireless Gadgets and Services
The Telecom Innovation Summit will be held Tuesday, November 8, from 9:00am to5:30pm. Attendance at sessions from 2:00-5:30pm requires a 3-day or 4-day Passport.Please see the schedule below for presentation titles:
9:00-11:40am Keynote Speakers (featured to the right)
11:45am-12:30pm Panel: Managing the Next Wave of InnovationModerated by Lynne Russell, Former CNN Headline News Anchor
2:00-2:45pm Municipal Wi-Fi / Wi-Max Networks – Cities Become Service Providers
2:45-3:30pm Can an Operator be Lean with SOX in Their Diet?
4:00-4:45pm Cool Devices and Hot Services
4:45-5:30pm Telecom Innovation Summit Wrap-up
Keynote Speakers
11:05 AM - 11:40 AMBusiness Transformation Using NextGeneration ServicesRamalinga Raju Chairman, Satyam Computer Services Ltd.
9:00 AM - 9:15 AMWelcome and IntroductionJames Warner President, TeleManagement Forum
9:15 AM - 9:45 AMFuture of the InternetDr. Lawrence Roberts CEO and President, Anagran;Creator and Builder of the Internet
10:45 AM - 11:05 AMTransitioning to Service-Centric OperationsJanet Davidson Chief Strategy Officer, Lucent Technologies Inc.
9:45 AM - 10:15 AMTBAShadman Zafar Senior Vice President, Architecture and eServices,Verizon
Conference Sessions
Sponsors
3page 64
Introduction
Registration
Agenda
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
KeynoteSpeakers
TeleManagement World conference sessionsfeature over 100 hours of presentations byindustry leaders and subject matter experts inthe operations, business and technologyfields. Divided into six themed tracks, thesehighly educational sessions provide insight,timely answers, advice and solutions to criticalindustry issues. Conference sessions are heldWednesday, November 9, from 9:00 am to5:30 pm and Thursday, November 10, from9:00 am to 12:00 pm.
Attendance is included in your 3-day or 4-daypassport to TeleManagement World. Visitwww.telemanagementworld.com to register.
Conference Session Topics:
Business Transformation and MarketReadiness
• Operator Strategies for a Customer-Driven Market
• Benchmarking as a Tool for Transformation• Managing All the Dimensions of Convergence• Presentations from Cingular, Covad, Earthlink,
Korea Telecom and Telstra
Flexing NGN’s Potential• Managing Fixed-Mobile Convergence• Content-Based Revenue Opportunities• The VNO Phenomenon• Presentations from Cingular, Comcast, Sprint,
and Telecom Italia
Mo Money: Revenue Assurance and Billing• Billing and CRM Issues in the Sprint-Nextel
Merger• Billing for VoIP Services• Case Studies from Comcast, China Mobile,
Qwest, and Swisscom
Service Delivery and Content: The Anytime,Anywhere Customer Experience
• Service Delivery Platforms and Service Level Management for Innovative Services
• Enhancing the Customer’s Experience• Presentations from BT, Korea Telecom, TELUS,
Vodafone and others
NGOSS and Software Technology• Implementing NGOSS• Service-Oriented Architecture• Standards Update
(eTOM, SID, ITIL, 3GPP, OSS/J, IPDR)
Spotlight: Cable / IPTV / IMS• Using IMS for Next Gen Service• Implementing IPTV• Cable-Based Services
Conference Session Titles:
Business Transformation and MarketReadiness
BTMR1 Wednesday 9:00-9:05am
Service Provider Success – Part 1: Introduction
Keith Willetts, Chairman, TeleManagement Forum
BTMR1 Wednesday 9:05-9:35am
Service Provider Success – Part 2: Life Behind the Scenes
of a Wireless Service Provider – The Impact of the
Introduction of Customer and Business-Centric Service
Management
Kieran Moynihan, CTO & General Manager, Service
Management Division, Vallent Corporation
BTMR1 Wednesday 9:35-10:05am
Service Provider Success – Part 3: IT Transformation –
Developing an IT Strategy and Plan to Survive and Prosper
in the New Telecoms Environment for a Tier One Operator
Richard Howie, Chief Architect, GM IT Architecture Strategy
Planning, Telstra Corporation
BTMR1 Wednesday 10:05-10:15am
Service Provider Success – Part 4: Q & A
BTMR2 Wednesday 10:45-11:15am
Telecom as a Horizontal – A New Horizon
Suresh Kumar, Associate Consultant, Tata Consultancy
Services
BTMR3 Wednesday 11:30am-12:00pm
Driving Organizational Change with Benchmarking
Tonia Graham, CEO, e*Tezeract, Inc.; Colin Orviss,
Founding Partner, Logan-Orviss International
Conference Sessions
3page 74
Sponsors
KeynoteSpeakers
Introduction
Agenda
Registration
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
BTMR4 Wednesday 2:00-3:00pmMobile Convergence Impact on Service Assurance MarketMark Basham, Partner & Co-Founder, OSS Observer;Patrick Kelly, Partner, OSS Observer
BTMR5 Wednesday 3:30-4:30pmCarriers Turn to OSS/J to Realize Goals of Lean OperatorColin Ashford, Senior Architect, Converged OAMArchitecture, Nortel Networks; Paul Grantham, VicePresident, Software and Information Systems, CovadCommunications; Seonghak Seok, Director of OSS Labs,Korea Telecom; Fang Wu, Manager, Enterprise IntegrationArchitecture, Cingular Wireless
BTMR6 Wednesday 4:45-5:30pmManaging Your Network for Any Generation of ServicesDoug McClure, Senior Manager, Service and TechnologyMonitoring, Earthlink
BTMR7 Thursday 9:00-10:15amOptimizing Customer-Facing Service Delivery: The CurrentState of the ArtSachdev Rahul, General Manager, Siebel Communicationsand Media, Siebel Systems; Matt McFerrin, Director ofProduct Marketing, Siebel Systems; Minaz Vastani, SeniorDirector, Cbeyond Communications
BTMR8 Thursday 10:45-11:15amNGOSS - Is There a Role for Regulation?Chinyelu Onwurah, Head of Telecoms Technology, Office ofCommunications (OFCOM)
BTMR9 Thursday 11:15am-12:00pmEnterprise Convergence: An Order to Cash Architecture forthe Delivery of Applications & ContentSumit Ray, Vice President Communications Industry, EDSInformation Services L.L.C.
Flexing NGN’s Potential
NGN1 Wednesday 9:00-9:05amManaging NGN – Part 1: IntroductionColin Orviss, Founding Partner, Logan-Orviss International
NGN1 Wednesday 9:05-9:35amManaging NGN – Part 2: Fixed-Mobile Integration:Integrated, Network and Service-Level Performance Management Issues and SolutionsMarco D’Aleo, Senior Manager, Network Service Line,Accenture; Giovanni Lepri, Director, Telecom Italia Group
NGN1 Wednesday 9:35-10:05amManaging NGN – Part 3: Managing 3G Technologies andNextGen Services: A “Real-Life” In Depth LookBudi Danuningrat, Product Manager, Cingular Wireless LLC
NGN1 Wednesday 10:05-10:15amManaging NGN – Part 4: Q & AColin Orviss, Founding Partner, Logan-Orviss International
NGN2 Wednesday 10:45-11:15amComcast-Patni Case Study: Converged Mediation, Rating,and Billing for Circuit-Switched and VoIP ServicesJonathan Legg, Corporate Billing Operations ProjectManager/Information Office Manager, Comcast; StephanieTackett, Senior Director, Patni Computer Services; JimTheiss, Development Manager, Comcast
NGN3 Wednesday 11:30am-12:00pmContent-Based Services - The Key to Sustainable Marginsand Competitive AdvantageGavin Ellzey, Business Development, EMC
NGN4 Wednesday 2:00-3:00pmAssuring the Converging Services and Technologies(Broadband, Wireless, WiMax)Erica Moradi, Director, Micromuse, Inc.; David Reece, LeadArchitect, Sprint; Piyush Sarwal, Lead Architect, Sprint
NGN5 Wednesday 3:30-4:00pmManaging NGN – Part 1: How to Reach the Parts OtherCarriers Can’t ReachGary Steen, Vice President of Operations, Martin DawesSystems
NGN5 Wednesday 4:00-4:30pmManaging NGN – Part 2: How Carriers and ServiceProviders Can Take Advantage of the VNO Phenomenon Liam Brohan, Vice President of Sales and Marketing,Wholesale Division, Vanco
NGN6 Wednesday 4:45-5:30pm
Driving Transformation to Converged Services
Infrastructure, A Case Study
Doug Fantuzzi, Senior Group Vice President, New
Generation Systems, Telcordia Technologies;
Kevin Rymer, Senior Network Consultant, Technology
Strategy, TELUS
NGN7 Thursday 9:00-9:05am
Securing NGN – Part 1: Introduction
NGN7 Thursday 9:05-9:25am
Securing NGN – Part 2: Effectively Enabling Secure Access
via Extranets and Intranets
Rod Murchison, Senior Director of Product Management,
Security Products Group, Juniper Networks, Inc.
NGN7 Thursday 9:25-9:55am
Securing NGN – Part 3: Securing a Service Provider’s
Network
Sergio Pellizzari, CTO, Nakina Systems; Piyush Sarwal,
Lead Architect, Sprint
NGN7 Thursday 9:55-10:15am
Securing NGN – Part 4: IP Video Network Security
Rafael Rosado, IT Security Manager, Security Practice,
Lucent Technologies Inc.
NGN8 Thursday 10:45-11:15am
IT Service Management Center of CMCC
Gang Chen, General Manager of IT Scheme Planning
Department, China Mobile Communications Corporation;
Xiang Gao, Director of Information Technology Office, China
Mobile Communications Corporation
NGN9 Thursday 11:15am-12:00pm
Challenges of Inter-Carrier VoIP Call Completion
Gary Richenaker, Director, Numbering and Addressing
Initiatives, Telcordia Technologies
Conference Sessions
3page 84
Sponsors
KeynoteSpeakers
Introduction
Agenda
Registration
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
Mo Money: Revenue Assurance and Billing
RAB1 Wednesday 9:00-10:15amImplementing IPTV: The Impact on BSSLawrence Harte, Publishing Editor, IPTV Magazine
RAB2 Wednesday 10:45-11:15amCase Study: Interconnect Billing Next Generation Modelsusing NGOSS eTOM FrameworkAlpna Doshi, Vice President, Telecom Business, SatyamComputer Services Ltd.; Lakshmi Gopal, IT Consultant,Satyam Computer Services Ltd.; David Milham, Head ofOSS Industrial Collaborations, BT Group plc
RAB3 Wednesday 11:30am-12:00pmBilling for VoIP and IP Services – How Can We Make MoneyOther Than Just Flat-Rating?Joseph DiFonzo, Technical Vice President, Convergys
RAB4 Wednesday 2:00-3:00pmChallenge: Accounting for Converged IP ServicesKelly Anderson, President/COO, IPDR.Org; Steven Cotton,Editor-in-Chief, IPDR.Org; Tal Givoly, Chief Scientist,Amdocs
RAB5 Wednesday 3:30-4:30pmIndustry Relevance of TM Forum's Revenue AssuranceTechnical Report (TR131)Gadi Solotorevsky, Chief Scientist, CVidya Networks, Inc.
RAB6 Wednesday 4:45-5:30pmIntelligent Network Gateway - A Case Study of ConvergentBilling in China MobileYan Huang, Senior Project Manager, China MobileCommunications Corporation; Lu Jingshi, Senior SoftwareDesigner, Telecom Department, Linkage Inc.; Kevin Ma, ViceGeneral Manager of Marketing, AsiaInfo Technologies
RAB7 Thursday 9:00-10:15amSwisscom Eurosport Business Case Study: Partner RelationManagement (PRM) – Accurately Calculating and ManagingPartner Commissions During a Period of Rapid Growth ofHigh Value ServicesVladimir Mitrasinovic, Vice President, Global Sales andBusiness Development, MetraTech Corp.
RAB8 Thursday 10:45-11:15am
Interconnect Intelligence: Strategic Market Foresight from
Everyday Usage
Yves Robinson, Director, Business Intelligence, Vibrant
Solutions
RAB9 Thursday 11:15am-12:00pm
Case Study: End-to-End Billing Integrity at Qwest
Mark Lesman, Manager SW Development, Qwest
Service Delivery and Content: The Anytime,Anywhere Customer Experience
SDC1 Wednesday 9:00-9:05am
Service Level Management – Part 1: Introduction on SLM
for Converged Services
Michael Lawrey, Head of Network Services, Telstra
Corporation
SDC1 Wednesday 9:05-9:50am
Service Level Management – Part 2: Achieving End-to-End
SLA Management of Convergent ICT Solutions
Mark Dames, Head of Network Systems Architecture, BT
Global Services CTO, BT Group plc; John Wittgreffe, ICT
Research Chief, BT Group plc
SDC1 Wednesday 9:50-10:15am
Service Level Management – Part 3: SLA Management for
VoIP Services
John Timms, Business Development Manager Europe,
Telchemy Incorporated
SDC2 Wednesday 10:45-11:15am
Service Assurance Portals – Supporting the Triple Play
Brian Lakey, Manager TSA Strategy, TELUS
SDC3 Wednesday 11:30am-12:00pm
Enabling Flow-Through Delivery of VoIP Services and
Advanced IP Services
Doug Bellinger, EVP Product Development, CTO, Atreus
Systems; Joe Glynn, Founder, Lefthand Communications
Insight
SDC4 Wednesday 2:00-3:00pm
Using the NGOSS-Based OSS Implementation at KT for
Home Network Service Delivery
Jin Eom, Assistant Researcher, Korea Telecom;
Seokhoon Kim, Senior Researcher, Korea Telecom;
Sungwoo Lee, Senior Researcher, Korea Telecom
SDC5 Wednesday 3:30-3:40pm
Service Delivery Platforms – Part 1: Service Delivery
Platforms Introduction
Joseph Ziskin, Vice President, Solutions and Strategy,
Global Telecom Industry, IBM Corporation
SDC5 Wednesday 3:40-4:05pm
Service Delivery Platforms – Part 2: Service Delivery
Platforms: 'Making Content Profitable'
Neeraj Aggarwal, Senior Solution Architect, Flextronics
Software Systems; Indranil Roychowdhury, System Analyst,
Flextronics Software Systems
SDC5 Wednesday 4:05-4:30pm
Service Delivery Platforms – Part 3: Service Delivery in
the Age of Convergence: Are CSPs (and their OSS)
Really Ready?
Mark Nicholson, CTO, Syndesis Limited
SDC6 Wednesday 4:45-5:30pm
The Essence of Collaborative Commerce – The Future
Blueprint for Premium Content and Services
Raomal Perera, CEO, Valista
SDC7 Thursday 9:00-9:15amEnhanced Customer Experience Management – Part 1:IntroductionTal Givoly, Chief Scientist, Amdocs
Conference Sessions
3page 94
Sponsors
KeynoteSpeakers
Introduction
Agenda
Registration
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
SDC7 Thursday 9:15-9:45am
Enhanced Customer Experience – Part 2: Unlocking
Additional Revenue from Corporate Customers Through
CEM
Liam Marren, Head of Network Quality and Optimization,
Vodafone Ireland; Cathal McGloin, Vice President North
America, Arantech North America
SDC7 Thursday 9:45-10:15am
Enhanced Customer Experience – Part 3: 360-Degree
Customer Relationship Management
Aseem Chandawarkar, Industry Principal,
Telecommunications, SAP AG; Manfred Kopisch, Solution
Principal, SAP America
SDC8 Thursday 10:45-11:15am
Increasing the Automation of Service Provisioning Based on
Terminal Capabilities
Jan Friman, Expert in Service Provisioning and
Management, Ericsson
SDC9 Thursday 11:15am-12:00pm
Next-Generation Leadership: Information-Driven Customer
Management
Yancy Oshita, Senior Industry Director, Communications,
Oracle Corporation
NGOSS and Software Technology
NGOSS1 Wednesday 9:00-9:05am
Real SID Implementations – Part 1: Introduction
John Reilly, Advisory Product Architect, MetaSolv Software
Inc.
NGOSS1 Wednesday 9:05-9:25am
Real SID Implementations – Part 2: Using the SID for
Broadband Provisioning-Interfacing Delivery Platforms to
CRM and to GBE Network
Giuseppe Covino, Project Manager, Telecom Italia Group;
Marco Dacco, OSS Chief Architect, Telecom Italia Group
NGOSS1 Wednesday 9:25-9:45amReal SID Implementations – Part 3: Extending the SID:Integration of the 3GPP Network Resource Model IRPs intothe TMF SIDDave Raymer, Distinguished Member of the Technical Staff,Motorola
NGOSS1 Wednesday 9:45-10:15amReal SID Implementations – Part 4: Case Study: Using theSID and OSS/J in the Context of an SOA ArchitectureGabriela Chiribau, Architect, Covad Communications;Sachin Kapur, Chief Architect, Covad Communications;Darwin Ling, Principal Architect for the VoIP AutomationProject, Covad Communications; John Reilly, AdvisoryProduct Architect, MetaSolv Software Inc.
NGOSS2 Wednesday 10:45-11:15amMarrying NGOSS and Legacy Systems in a Next Gen OSSArchitectureDuane Elmquist, Telcordia Technologies
NGOSS3 Wednesday 11:30am-12:00pmNGOSS Service EnablementJérôme Hannebelle, CMSU Solutions Architect, MicrosoftCorporation; Joe McIntyre, Service Provider Architect, IBMCorporation
NGOSS4 Wednesday 2:00-2:30pmeTOM & ITIL – Part 1: The Enhanced Telecom OperationsMap® (eTOM): News from the FrontMike Kelly, Senior Technical Manager, TeleManagementForum
NGOSS4 Wednesday 2:30-3:00pmeTOM & ITIL – Part 2: The Relevance of ITILv3 to eTOMJohn Gibert, Development Director, UK itSMF
NGOSS5 Wednesday 3:30-4:30pmImplementing CO-OP in an Operator Environment: CaseStudy O2Jan Insulander, Senior Advisor OSS Product, Ericsson; Juha Lipiainen, Director of Middleware Business for theOperations Solution, Nokia Oyj; Jean-Paul Pallois,GSM/UMTS OSS Product Marketing Leader, NortelNetworks; Carolyn Smithson, Head of OSS Strategy, mmO2 plc
NGOSS6 Wednesday 4:45-5:30pm
Application of the TMF 814 Interface to a Large Transport
Core Network
Shabahat Husain, OSS Architect for GNS Network, Verizon
Communications; Francois Leroux, Principal Product
Planner, Fujitsu
NGOSS7 Thursday 9:00-9:05am
Implementing NGOSS – Part 1: Introduction
Joel Fleck II, Chief Architect, Hewlett-Packard
NGOSS7 Thursday 9:05-9:35am
Implementing NGOSS – Part 2: NGOSS/MD3: Towards a
Model-Driven NGOSS Approach for Business Agility
Joel Fleck II, Chief Architect, Hewlett-Packard; Nektarios
Georgalas, Senior Researcher, BT Group plc; Jane Hall,
Project Manager, Fraunhofer Fokus; Jenny Huang, Next
Generation OSS - Strategic Standards Manager, AT&T
NGOSS7 Thursday 9:35-9:55am
Implementing NGOSS – Part 3: Contract Specification
José Ricardo Bueno, Project Manager, Fundacao CPqD
NGOSS7 Thursday 9:55-10:15am
Implementing NGOSS – Part 4: NGOSS Compliance:
Strategy and Practice
Mike Kelly, Senior Technical Manager, TeleManagement
Forum
NGOSS8 Thursday 10:45-11:15am
Update on Latest Advances in the TMF Shared Information
and Data Model (SID) Work
John Reilly, Advisory Product Architect, MetaSolv Software
Inc.; John Strassner, Fellow and Director, Autonomic
Computing Motorola Labs, Motorola
NGOSS9 Thursday 11:15am-12:00pm
An NGOSS Implementation of a Common Element
Management System
Rob Berger, Senior Engineer II, MCI; Dennis Day, Senior
Manager, MCI; Sergio Pellizzari, CTO, Nakina Systems
Conference Sessions
3page 104
Sponsors
KeynoteSpeakers
Introduction
Agenda
Registration
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
Spotlight: Cable
SPOT1-Cable Wednesday 9:00-9:15am
Service Management – Part 1: Introduction to Cable and
What it Means to the TMF Constituency
SPOT1-Cable Wednesday 9:15-10:00am
Service Management – Part 2: Supporting High-Volume
Delivery of Customer-Centric Triple Play Services over a
Variety of Broadband Technologies Including Copper, Fiber
and Cable
Rajeev Tankha, Director of VoIP Services, MetaSolv
Software Inc.
SPOT1-Cable Wednesday 10:00-10:15am
Service Management – Part 3: Q & A
SPOT2-Cable Wednesday 10:45-11:15am
How Cable Companies Can Benefit from Adopting NGOSS
Solutions
John Wilmes, Chief Architect, Ceon Corporation
SPOT3-Cable Wednesday 11:30am-12:00pm
Intelligent Automation: Challenges Facing Converged
Network Management
Douglas Potts, Vice President, National Communications
Operations, Comcast Cable; William Yan, Executive Vice
President, Auspice Corp.
Spotlight: IPTV
SPOT1-IPTV Wednesday 2:00-2:15pm
Service Management for IPTV – Part 1: Introduction to IPTV
and How it Addresses TM Forum Constituents
Johanne Mayer, Director Market Positioning, Alcatel
SPOT1-IPTV Wednesday 2:15-3:00pm
Leveraging IPTV to Drive Revenue from Innovative
Advertising Models
Eran Wagner, Vice President, IPTV, Amdocs
SPOT2-IPTV Wednesday 3:30-4:30pmProvisioning and Assurance for Converged IPTV VideoProvisioningMichael K Riley, Distinguished Member of the ConsultingStaff, Lucent Technologies Inc.
SPOT3-IPTV Wednesday 4:45-5:30pmEnd-to-End IPTV Testing and Service AssuranceKenneth Kerpez, Senior Scientist, Telcordia Technologies;Hady Salloum, Ph.D., Executive Director of StrategicBusiness Development, Telcordia Technologies
Spotlight: IMS
SPOT1-IMS Thursday 9:00-9:15amMaking Next Gen Services – Part 1: IntroductionMatt Izzo, Manager, NGN Service Management, AgilentTechnologies
SPOT1-IMS Thursday 9:15-10:15amMaking Next Gen Services – Part 2: The Impact of IMS, andManaging the "Real" Next-Generation of ServicesMatt Izzo, Manager, NGN Service Management, AgilentTechnologies
SPOT2-IMS Thursday 10:45-11:15amCreating a Service Delivery Infrastructure – IMS Theory toRealityDavid Croslin, IT Chief Product Architect, MCI
SPOT3-IMS Thursday 11:15am-12:00pmOvercoming the Challenges of Migrating to an IPMultimedia Subsystem (IMS) Network: An EvolutionaryApproachPhilip Shryock, Strategic Infrastructure Program Manager,Hewlett-Packard
Special Sessions
SS1 Monday 5:30-6:00pmDelivering a Service-Oriented Architecture Using NGOSS – Part 1: Developing Solutions with AutoMagic NGOSS-Styled ModelingCliff Faurer, Director, AutoMagic KB LLC; Greg Fidler, TMForum Advisory Board, Director, AutoMagic KB LLC
SS1 Monday 6:00-6:30pm
Delivering a Service-Oriented Architecture Using
NGOSS – Part 2: Leveraging Standards and SOA to
Deliver Converged Services
Joseph Ziskin, Vice President, Solutions and Strategy,
Global Telecom Industry, IBM Corporation
SS1 Monday 6:30-7:00pm
Delivering a Service-Oriented Architecture Using
NGOSS – Part 3: Best Practices for Organizational Changes
Pramilla Mullan, OSS Architect, France Telecom
SS2 Wednesday 12:00-12:05pm
Managing Enterprise-Level Services In the US Government
– Part 1: Introduction
Lieutenant Colonel Michael Firlie, USA (Retired), Former US
Army Communications Officer; Consultant, Business
Development, Firlie Communications
SS2 Wednesday 12:05-12:25pm
Managing Enterprise-Level Services In the US Government
– Part 2: Assuring Survival of Mission-Critical Enterprise
Services
Deepak V. Kanwar, Managing Director, OSS/BSS, Lucent
Worldwide Services
SS2 Wednesday 12:25-12:45pm
Managing Enterprise-Level Services In the US Government
– Part 3: Keeping the Performance Commitment –
Implementing Service Level Management at the USDA
Keith Carter, Director of Professional Services, Gefion, Inc.
SS2 Wednesday 12:45-1:05pm
Managing Enterprise-Level Services In the US Government
– Part 4: Transformation to a Service Management
Organization
Deepak V. Kanwar, Managing Director, OSS/BSS, Lucent
Worldwide Services
Expo
Sponsors
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Introduction
Registration
Agenda
TI Summit
CatalystShowcase
ConferenceSessions
Expo
TM ForumTraining
Lodging
KeynoteSpeakers
Acterna
Agilent Technologies
Amdocs
BEA Systems
Bell Canada
BellSouth
Billing College
BT
Cable & Wireless
Casabyte, Inc.
Casewise
Ceon Corporation
Cisco Systems
Cognizant Technology
Solutions
COLT Telecom Group
Comarch S.A.
CommProve Ltd.
Convergys
Cramer Systems Limited
cVidya Networks, Inc.
Digital Fairway Corporation
EMC
Ernst and Young
France Telecom
Fujitsu
Fundacao CPqD
Hewlett-Packard
Huawei Technologies
IBM Corporation
ILOG, Inc.
InfoVista
Infozech
Internap
IONA
Jacobs Rimmel
Juniper Networks
Korea Telecom
Lucent Technologies Inc.
Mahindra British Telecom
MetaSolv Software Inc.
Metratech
Micromuse
Microsoft
Motorola
Nakina Systems
NetCracker Technology
Nexagent, Ltd.
Nokia Oyj
Nortel Networks
Oblicore, Inc.
Oracle Corporation
OSS through Java™
Pantero Corporation
QinetiQ
Satyam Computer Services
SBC
Sheer Networks Inc.
SleepyCat Software
Sonic Software
Subex Systems
Tektronix Texas, LLC
Telcordia Technologies
Teleca OSS
TeliaSonera
TIBCO Staffware
TTI Telecom
Vodafone Group
webMethods
West Ridge Networks
TeleManagement World Expo is a high-powered, compelling
mix of big names and emerging suppliers in the OSS/BSS
marketplace. Here you will find the products, technologies, and
services you need to meet the changing demands of today’s
marketplace. The TeleManagement World Expo will be open
daily from Tuesday, November 8, through Thursday, November
10. Cocktail Receptions will be held on Tuesday and
Wednesday evenings. The following companies are exhibitors
in the Expo and the nearby Catalyst Showcase:
Catalyst Showcase
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Catalyst Showcase Descriptions
CS-1: Sarbanes Oxley (SOX) ComplianceProject Sponsor: Internap; Mobile Tele Systems, OJSCParticipants: Casewise; Convergys; cVidya; Ernst and Young; Subex Systems
Service providers are faced with high costs related to compliance with the provisions of theSarbanes-Oxley Act of 2002 (SOX). The SOX Catalyst aims to demonstrate how NGOSS standards can be used to structure and simplify efforts to deliver SOX compliance, thereby lowering the cost, or “SOX Tax”, associated with compliance.
The business scenario for the SOX Catalyst is focused on management of the matching of purchasing costs and transactions for partner-provided services to customer invoice revenuesand transactions for specific time intervals and volumes.
This business scenario will be used as a basis to: • Describe a blueprint for how NGOSS can be mapped to SOX in order to facilitate
compliance with SOX requirements • Demonstrate the use of NGOSS constructs, specifically the eTOM and SID
models, in an application that uses NGOSS to implement compliance through routine, automated business processes
• Document the NGOSS enhancements that will be required to fully leverage NGOSS to enable SOX compliance
Demonstrating Innovation
The Catalyst Showcase is a unique feature ofTeleManagement World, bringing to life practicalOSS/BSS solutions from multi-company, multi-national teams that are collaborating toaddress urgent real-world business, operationaland interoperability issues with innovative automated solutions.
Catalyst projects are staffed by TM Forum members, who come together to build integratedsolutions in significantly compressed time frames –with success enabled by their common use of TMForum standards and guidelines. The projects support the “lean operator” end-goal of greatlylowering the “integration tax,” while deliveringautomated OSS/BSS solutions with high flexibilitythat are built to deliver 21st century services atspeeds the market is now demanding.
The TM Forum provides the collaborative environment for the participating companies intowhich they bring their commercial products andthen integrate them together into a solution for aservice provider defined set of requirements.
Typically emphasizing business process automation challenges and OSS/BSS integrationtechnology, catalyst requirements are based on real projects that service providers are working on.Both service providers and vendor participantsbenefit from rapid exploration into new businessand technology areas and faster and cheaperprogress in advancing to prototype and commercial-ready solutions.
Catalyst Showcase
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CS-2: Business Process Management - Phase 3Project Sponsors: COLT Telecom; Fundacao CPqD; QinetiQ; Vodafone D2Participants: Amdocs; Casewise; ILOG; Mahindra BT; Teleca OSS;
TIBCO Staffware
Business Process Management is an emerging approach to realizing businessagility. BPM Solutions involve the management of business processes acrossthe entire enterprise. While the eTOM framework is the starting point to implement business processes, BPM provides the ability to manage changes to these business processes over time.
The BPM System enables business users to design and implement optimizedbusiness processes in a flexible and adaptable manner. The BPM System supports a business process modeling environment that can be shared by business analysts, IT architects and programers. The modeling environment creates business process that describes how application system functionality,information and human activities should interact. A complex business processcan be broken down into simple process components linked to Business Rules.The Process engines execute the processes and provide the ability to changeand redeploy the processes.
Once the processes are executed, Business Process Data provides measures toanalyze the business process. Business Rules can be modified and redeployedby Business Users. Changing the business process requires changes to thegraphical model, regeneration of the metadata and redeployment of the processinstances. This faster rate of change to operational processes and the ability tochange activities dynamically make an organization adaptive.
Phase 3 of the Catalyst will address the following two areas: • How to manage end-to-end processes for mobile multimedia service
management • How to manage business processes related to network surveillance and
alarm resolution management
CS-3: Service Enablement Using Web ServicesProject Sponsors: BT; Korea Telecom; QinetiQParticipants: Amdocs; IBM Corporation; Microsoft; Motorola; Pantero
With NGOSS and web-service-based, Service-Oriented Architecture reaching
maturity while sharing a common approach in many respects, the need for anew initiative called “NGOSS Web Service Enablement” aimed at defining a webservice-based, SOA implementation profile for NGOSS was identified.
The NGOSS Service Enablement Catalyst Project will kick-start this effort with a design and proposed technology-specific implementation of NGOSS technology-neutral architecture (TNA) principles using web services with the ultimate goal of accelerating NGOSS adoption through the availability of an off-the-shelf, web-services based implementation of the NGOSS architecture.This Catalyst will focus on the “Distribution Transparency Framework Services”(DTFS) capability described in TNA (TMF 053f), that enables distributed, loosely-coupled NGOSS components to be registered and communicate in a way that supports an effective NGOSS Service Lifecycle Management. This also includes the definition of NGOSS contracts and policies using XML.
CS-4: Managing IP Services with NGOSSProject Sponsor: BTParticipants: Cisco; Digital Fairway; Fujitsu; Intec Telecom Systems, plc;
Telcordia
Creating “Sticky Customers” and Increased Average Revenue Per User(APRU) through Service Convergence.This catalyst focuses on the management of IP services with specific focus onautomated, user-based service enablement for voice, video and data (triple play)over IP residential access via DSL technologies. The project demonstrates theuse of effective network management to help service providers increase customer loyalty, while decreasing operational expenses and improving revenue.This demonstration will address issues surrounding automated provisioning ofend user equipment, end-user initiated service enhancement and control, andunified provisioning in the IP communications area specifically including Voiceover IP, (VoIP), broadcast video and video on demand.
Also included in this project are linkages with the MTOSI team for network management for the core transport network. The project will also serve as aproof-of-concept of the VoIP and video information model that the TM ForumIPNM modeling team has developed to demonstrate the value of standardizedmodels and interfaces in enabling plug-and-play interoperability in the rapiddeployment and enablement of advanced services over an IP infrastructure.
Catalyst Showcase
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CS-5: End-to-End Service Fulfillment for VoIPProject Sponsor: BellSouth; EMBRATEL - Empresa Brasileira de
TelecomunicacoesParticipants: BEA Systems; Cognizant Technology Solutions;
Juniper Networks; MetaSolv; Pantero
This Catalyst project will address the process for providing service providercustomers with Voice over IP products, specifically Consumer VoIP. The coreeTOM processes to be demonstrated by this project will be service configuration and activation, and resource provisioning. The key input to this process will be a service request for VoIP service, which will include thefollowing categories of data: customer, service address, product, and TN.
The project is modeled on what residential customers can order over theInternet. Specific functionality to be addressed includes what a consumercould do through a web portal to establish a new service, delete a services, or adding additional services to existing services.
This catalyst project highlights the benefits of standards as a vehicle for rapidservice integration, as well as the harmonious service activation through interoperability. Key technologies to be utilized include OSS/J, eTOM, SIP, andJ2EE. In order to provide some additional perspective on the business value ofthe solution, the final report will present metrics around the work effort requiredto deliver the demonstration.
CS-6: MTOSI Triple PlayProject Sponsors: BT; Cable & Wireless; TeliaSoneraParticipants: Agilent; CEON; Cisco Systems; Cramer; Huawei Technologies;
IONA; Lucent Technologies; Nortel; Pantero; Sonic Software; Telcordia; TTI Telecom
The Multi-Technology Operations Systems Interface Catalyst will show a solution to the business problem of complex multi-vendor OSS integration.The technology to build the solution is based on the TM Forum’s MTOSIXML/Web Services-based standards for EMS to NMS and OS to OS integration.
The MTOSI catalyst project investigates the use of MTOSI in a realistic end-to-end provisioning and assurance scenario, focusing on the integrationand interoperability aspects. The demonstration will focus on building IPTVinfrastructure, specifications and technology.
The catalyst consists of three scenarios:A. Establishing Infrastructure - provisioning the underlying network B. Network Performance and Fault Monitoring C. Network Discovery and Service Activation
Scenario A demonstrates the Ethernet modeling capability of MTOSI as well as the ability of MTOSI to interoperate with other standards such as OSS/Jservice activation.
Scenario B demonstrates the integration of multiple assurance systems from amulti-regional, multi-vendor operations environment. This scenario displays atypical migration, where multiple existing systems need to be integrated forimproved efficiencies.
Scenario C demonstrates the synchronization of an Inventory OS with networkresources and how automated operations between an activation OS and EMSactivate SDH connections.
CS-7: Implementing Contracts-Based Services in NGN (ICON) - Phase 1Sponsor: France TelecomParticipating Companies: CEON; Cognizant Technology Solutions; Pantero;
WebMethods
This Catalyst demonstration focuses on implementing NGOSS Contracts in a Next Generation Network (NGN) with a view to compare and contrast with3GPP IRPs. This will be done with an Ordering and Service Activation scenarioin an NGN providing VoIP services. This catalyst project explores the application of the following TM Forum specifications:
• NGOSS principles to create plug-n-play architecture• eTOM framework to design business process flows• SID to build information models to represent IP services• SoIP requirements specifications in the area of VoIP and video services
over IP
Through the use of these specifications and NGOSS design principles, theproject showcases the reusable architecture that enables the integration ofdiverse NGOSS-based components. For demonstration capabilities, this project will implement applications from multiple vendors integrated throughstandards-based interfaces to roll out new service deployments, monitor thehealth of the network and its components, and support and monitor the servicelevel compliance of the network and perform rating and billing functions.
TM Forum Training Courses
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Introduction
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Telecom is not just roaring back to life, it’s changing into a totallynew, competitive industry. The need for an effective managementenvironment has become a critical requirement as serviceproviders move to a lean, agile strategy capable of handlingrapid shifts in customer demand and market opportunities.
TM Forum Training Courses provide the in-depth education oncrucial subjects necessary to understand and implement the newgeneration of OSS/BSS.
To assist delegates in choosing the right course for them, wehave introduced the following course categorization:
Introductory coursesThese are broadly based courses that provide the delegate withan overview of a technology or topic. The attendee will leave thecourse with a good understanding of the area and its relevanceto their business.
Intermediate coursesWhile there are subject matter knowledge pre-requisites for mostintroductory courses, Intermediate courses assume that theattendee is broadly familiar with the topic and is now seekingideas for deployment within their organization. They present afiner level of detail than found in the introductory courses.
Advanced coursesThese are aimed at the practitioners who are seeking detail on asubject or technology. It is in this category, for instance, that youwill find specific methodologies covered. Each course will haveits own strict knowledge pre-requisites.
Take advantage of TM Forum Training Courses being held inconjunction with TeleManagement World in Dallas, Texas and register for an educational and exciting week TODAY!
Introductory Courses:
Introduction to NGOSSThis course digs into the essential aspects of TeleManagement Forum’s (TM Forum)NGOSS toolkit, including: The “Lean Operator Paradigm”; the Life Cycle Methodologyfor use of NGOSS; the application of the eTOM (Enhanced Telecom OperationsMap®) in developing NGOSS-based solutions; description of the SID (SharedInformation Data Model) and its relationship with other NGOSS elements; description of Technology Neutral and Technology Specific Architecture.Course Leader: BJ Taylor
Introduction to the eTOM – FundamentalsAfter a brief history, the course addresses the relationships the eTOM has withNGOSS (New Generation Operations Systems and Software), TM Forum’s standardOSS/BSS development lifecycle framework, and the NGOSS elements including theSID (Shared Information and Data Model).Course Leader: Avi Ofrane
Introduction to the NGOSS Shared Information/Data Model (SID)This course shows the inherent and strong relationships between the SID and theoverall NGOSS architecture and demonstrates how the SID is used as the “languageof NGOSS.” In addition, the course explains the SID framework and documentationand provides a tour of currently developed SID domains.Course Leaders: John Reilly, John Strassner
TM Forum Training Courses
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Introductory Courses continued:
Introduction to Revenue AssuranceThis course provides attendees with an overview understanding of RevenueAssurance principles and practices. It is geared to provide a grounding for newRevenue Assurance practitioners and to enable OSS/BSS professionals whoneed to understand the practical ‘how’s’ and ‘why’s’ of Revenue Assurance.Course Leader: Kathryn Durham
Charging and Billing for Data and ContentThis course explores key issues of content charging: The creation and layout ofUDRs (Usage Detail Records), data collection and mediation, service bundling,real time rating, and revenue settlements. We explore how the SID andRosettaNet are leveraged to link between operators and their partners.Course Leader: Avi Ofrane
Billing in a Convergent WorldThis course explores the new paradigm for telecom billing – true convergentbilling – and the significant impact on the business processes. Using eTOM concepts, we demonstrate the impact of operating in a silo-based environmenton the various billing functions such as mediation, rating, and billing.Course Leaders: Kathryn Dunham
Voice over IP (VoIP) – A BSS PerspectiveThis course explores/explains the building blocks of IP, technology overviewalong with the business process impacts using the application of the eTOM(Enhanced Telecom Operations Map®) and NGOSS (Next Generation OSS) in developing VoIP solutions for mediation, pricing, and billing, including implementation and deployment strategies.Course Leaders: Lawrence Harte
Intermediate Courses:
Using the eTOM from the Service Provider’s PerspectiveThis course explains how the eTOM framework is an essential element of anenterprise’s business architecture. It describes how it needs to be positioned withmanagement and staff within an enterprise, and how it relates to other enterpriseprocess management activities and tools. In addition, this course teaches howthe eTOM can be extended to support more detailed enterprise requirements andcan be used in a variety of circumstances across the enterprise. Course Leader: Greg Fiddler
Using Multi-Technology Network Management (MTNM) / Multi-TechnologyOperations Systems Interface (MTOSI) for Inventory ManagementLearn how, as a service provider or supplier, MTNM can help you reduce development, integration, and management costs across your networks utilizingstandardized inventory management interfaces.Course Leaders: Michel Besson, Francesco Caruso, Steve Fratini
Using eTOM – A Technical PerspectiveThis course allows for evaluation of the way that the eTOM can be used withinyour own company, and between your company and your suppliers/ partners/customers, to assess and harmonize your business processes with the developing industry direction. It teaches how to leverage eTOM as an internaland external tool for communication about business processes, and as a basisfor process analysis and design. In addition, linkages between eTOM and otherareas of TM Forum's NGOSS program, such as SID and NGOSS Complianceassessment, are highlighted.Course Leader: Mike Kelly
Advanced Courses:
Using OSS/J to Implement NGOSSThis course shows why OSS through Java provides the first Commercial-Off-The-Shelf (COTS) NGOSS Implementation. It provides a core level of knowledgein the OSS/J Design Guidelines, the OSS/J Common APIs, and the OSS/J APIs.
It introduces the OSS through Java APIs and Design Guidelines as a ready-made,off-the-shelf implementation of NGOSS and as a use and extension of the OSS/JCore Business Entities (a SID Data Model). It describes the OSS/J DesignGuidelines providing the basis for contract defined interfaces and the OSS/JAPIs; it also explains how the available APIs fit together and presents an APIroadmap. Finally, the course defines the role of the Reference Implementationand Technology Compatibility Kit.Course Leader: Dave Raymer
Advanced Modeling Concepts – An Integrated Approach to the SID, MTNM,and IPNMThis course provides a hands-on introduction to advanced object-oriented information and data modeling techniques using the SID as well as other TMForum modeling artifacts, such as the IP Network Management (IPNM) and Multi-technology Network Management (MTNM) models. This course shows how these core models can be combined to address OSS and BSS problems, and how the content of each of these models can be used to
TM Forum Training Courses
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complement each other. It also briefly addresses how these models can be used to interact with other industry standard models, such as OSS/J.Course Leaders: John Reilly, John Strassner
Advanced NGOSS for PractitionersThis is a condensed version of our standard two day course.Topics covered include:
• An overview of the AutoMagic KB approach for understanding the NGOSS framework– and how to use the framework
• Normalizing processes to the eTOM and the AutoMagic eTOM extensions
• Extending processes to expose problem boundaries (with other processes and candidate applications/systems)
• Determining appropriate system use cases and discovering the information linkages (SID classes)
• Characterizing existing applications using the SID and the AutoMagic SID extensions
• Extending information models to expose problem boundaries (candidate contractually specified interactions)
• Resolving the challenge statement, and identifying gaps that require further development
Course Leaders: Greg Fiddler, Cliff Faurer
SLA Theory and Application
Course Leader: Kelly Flynn-Muller
Introduction to Revenue Assurance
Introduction to the eTOM – Fundamentals
Introduction to NGOSS
Introduction to the NGOSS SID
Charging and Billing forData and Content
Billing in a Convergent World
Voice over IP – A BSS Perspective
SLA Theory andApplication
SLA Theory andApplication
Advanced NGOSS for Practitioners
Using OSS/J toImplement NGOSS
Advanced ModelingConcepts
Using eTOM – A ServiceProvider’s Perspective
Using eTOM – ATechnical Perspective
Using eTOM – ATechnical Perspective
Using MTNM/MTOSI forInventory Management
Monday AMNovember 7
Monday PMNovember 7
Thursday PMNovember 10
TM Forum Training Course Schedule
For more information about
TeleManagement Forum Training Courses,
including pre-requisites, highlights, course
goals, and intended audience, please visit
www.tmforum.org.
Lodging
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The Adams Mark Dallas400 North Olive StreetDallas, TX 75201Tel : 1-800-444-2326 Toll FreeTel: +1 214-922-8000Fax: +1 214-922-0372Standard Single/Double $135Executive Suite Single/Double $149 (limited availability)Breakfast, Taxes and Service fees not included.The Hotel is attached to the Convention Center.www.adamsmark.com
KeynoteSpeakers
Dallas Airports1. Dallas Fort Worth (DFW):
12 miles northwest of Dallas. Up to 20 airlines.2. Love Field (DAL): 7 miles from downtown.
Only a few airlines.
The TeleManagement Forum is pleased to offer you a bargain rate at the AdamsMark Hotel in Dallas. The TM Forum rate of $135 for single/double standard room isgood until October 28th, or until the block is full.
To receive the reduced rate for TeleManagement World Dallas conference attendees,it is recommended that you make your hotel reservations as soon as possible.Please note that the American Heart Association is holding a citywide conferencewhich will require 12,000 rooms. Therefore, booking hotel rooms close to the eventwill be difficult and expensive. We recommend you book your room immediately tosecure your lodging at a low rate.
Availability at the discounted rate can not be guaranteed once the block has beenfilled. You currently have three options to book your reservation:
1. Book your room on-line through the TM Forum registration site. You will need to register for the event before booking your room. If you have already registered, please log back into your registration to make your reservation on-line.
2. Call in your reservation and ask for the TeleManagement Forum Rate at 1-800-444-2326 or +1-214-922-8000.
3. Download the reservation form on the web and fax it to +1-214-922-0372.
Guidelines and Policies:
• Discounted rates are only guaranteed through October 28th, 2005 or until the hotel room block is filled. After this date, rooms and rates will be available at the Adams Mark’s discretion.
• Please pay special attention to hotel room cancellation policies.• TeleManagement Forum or TeleManagement World is not responsible for making
or canceling your hotel accommodations, or any penalties incurred with doing so.• The TM Forum rate is not offered via the Adams Mark on-line reservation system.
The rate is only available by the three methods indicated above.
Discounted Hotel rooms are almost sold out, so book yours now!
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Don’t miss your chance to participate in TeleManagement World 2005 in Dallas, Texas,November 7-10. If you are ready to reap the benefits of one of the most rapidly growing markets in the world, now is the time to confirm your participation.
For information on joining TeleManagement Forum, visit www.tmforum.org/membership
Register now at www.telemanagementworld.com/register
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