18028927-conflict-
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ConflictPresentedBy:Group6AbhishekBhartiyaB.AdityaMohanJonathanFranklinBabinallKritikaJaiswalGincyrgeNeelamMundhraWasimShaikh
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ConflictConflictDefinedIsaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttonegativelyaffect,somethingthatthefirstpartycaresabout.Isthatpointinanongoingactivitywhenaninteractioncrossesovertobecomeaninterpartyconflict.Therearewiderangeofconflictsthatpeopleexperienceinorganizations:IncompatibilityofgoalsDifferencesoverinterpretationsoffactsDisagreementsbasedonbehavioralexpectations
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TransitioninConflictThoughtsTraditionalViewofConflictHumanRelationViewofConflictInteractionistViewofConflict
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TransitioninConflictThoughts(Contd..)HumanrelationViewofConflictThebeliefthatconflictisanaturalandinevitableoutcomeinanygroup.
InteractionistViewofConflictThebeliefthatconflictisnotonlyapositiveforceinagroupbutthatitisabsolutelynecessaryforagrouptoperformeffectively.
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TypesofConflictsTaskConflictConflictsovercontentandgoalsatwork.
RelationshipConflictConflictsbasedoninterpersonalrelationships.
ProcessConflictConflictsoverhowworkgetsdone.
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FunctionalversusDysfunctionalConflictFunctionalConflictConflictthatsupportthegoalsofthegroupandimprovestheperformance.PositiveEffect.
DysfunctionalConflictConflictthathindersgroupperformanceNegativeEffect.
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OrganizationalConflictTheoryDefinition:Isastateofdiscordcausedbytheactualorperceivedoppositionofneeds,valuesandinterestsbetweenpeopleworkingtogether.MaturityImmaturityTheory:Anindividualmatures,wantstobegivenmoreresponsibility.Formalorganizationsarerationalstructures.Individualcontrolisreplacedwithinstitutionalcontrol.Lessfreedomonselfcontrolininstitutionsleadstoconflicts.
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TheConflictProcess
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StageI:PotentialOppositionorIncompatibilityCommunicationSemanticdifficulties(diffintraining,selectiveperceptioninadequateinformation),misunderstandings,andnoise
StructureSizeandspecializationofjobsJurisdictionalclarity/ambiguityMember/goaompatibilityLeadershipstyles(closeorparticipative)Rewardsystems(win-lose)Dependence/interdependenceofgroups
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StageI:PotentialOppositionorIncompatibilityPersonalVariablesPersonalitytypesEmotionsValues
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GUESSTHEPOTETIALATECEDET?
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StageII:CognitionandPersonalizationPerceivedConflictAwarenessbyoneormorepartiesoftheexistenceofantecedentconditionsforconflicttoarise,stillhavingnoaffect.
FeltConflictEmotionalinvolvementinaconflictcreatinganxiety.tenseness,frustration,orhostility.ConflictDefinition
NegativeEmotions
PositiveFeelings
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StageIII:IntentionsIntentionsintervenebetweenpeoplesperceptionsandemotionsandtheirovertbehavior.Theseintentionsaredecisionstoactinagivenway.
Cooperativeness:Attemptingtosatisfytheotherpartysconcerns.Assertiveness:Attemptingtosatisfyonesownconcerns.
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DimensionsofConflict-HandlingConflictIntentions
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StageIII:Intentions(contd)CompetingAdesiretosatisfyonesinterests,regardlessoftheimpactontheotherpartytotheconflict.CollaboratingAsituationinwhichthepartiestoaconflicteachdesiretosatisfyfullytheconcernsofallpartiesAvoidingThedesiretowithdrawfromorsuppressaconflict.
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StageIII:Intentions(contd)AccommodatingThewillingnessofonepartyinaconflicttoplacetheopponentsinterestsabovehisorherown.CompromisingAsituationinwhicheachpartytoaconflictiswillingtogiveupsomething.
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StageIV:BehaviorConflictsleadtochangeinBehavior.Thebehaviorstageincludesthestatementsactions,andreactionsmadebytheconflictingparty.
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StageIV:Conflict-IntensityContinuumConflict-
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ConflictManagementTechniquesTheseincludethefollowing:Problemsolving..Superordinategoals..Expansionofresources.Avoidance.Smoothing.Compromise.Authoritativecommand.Alteringtheanvariable.Alteringthestructuralvariables..
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HOWTORESLOVECOFLICT?????
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StageV:OUTCOMESAction-reactioninterplaybetweenconflictingpartiesleadstoconsequences.FunctionalOutcomesDysfunctionalOutcomes
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FunctionalOutcomesConflictisconstructivewhen-itimprovesthequalityofdecisions-stimulatescreativityandinnovation-encouragesinterestandcuriosityamonggroupmembers-providesthemediumthroughwhichproblemcanbeairedandtensionsreleased-fostersanenvironmentofself-evaluationandchange
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DysfunctionalOutcomesUncontrolledoppositionbreedsdiscontentRetardingofcommunicationReductioningroupcohesivenessSubordinationofgroupgoalstotheprimacyofinfightingamongmembersBringsgroupfunctionalitytoahaltandpotentiallythreatenthegroupssurvival
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IfFunctionalConflictissoimportantintodayscompetitiveworld,howcanwecreatethem?
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ThankYou!!!!!!
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