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ConflictPresentedBy:Group6AbhishekBhartiyaB.AdityaMohanJonathanFranklinBabinallKritikaJaiswalGincyrgeNeelamMundhraWasimShaikh

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ConflictConflictDefinedIsaprocessthatbeginswhenonepartyperceivesthatanotherpartyhasnegativelyaffected,orisabouttonegativelyaffect,somethingthatthefirstpartycaresabout.Isthatpointinanongoingactivitywhenaninteractioncrossesovertobecomeaninterpartyconflict.Therearewiderangeofconflictsthatpeopleexperienceinorganizations:IncompatibilityofgoalsDifferencesoverinterpretationsoffactsDisagreementsbasedonbehavioralexpectations

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TransitioninConflictThoughtsTraditionalViewofConflictHumanRelationViewofConflictInteractionistViewofConflict

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TransitioninConflictThoughts(Contd..)HumanrelationViewofConflictThebeliefthatconflictisanaturalandinevitableoutcomeinanygroup.

InteractionistViewofConflictThebeliefthatconflictisnotonlyapositiveforceinagroupbutthatitisabsolutelynecessaryforagrouptoperformeffectively.

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TypesofConflictsTaskConflictConflictsovercontentandgoalsatwork.

RelationshipConflictConflictsbasedoninterpersonalrelationships.

ProcessConflictConflictsoverhowworkgetsdone.

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FunctionalversusDysfunctionalConflictFunctionalConflictConflictthatsupportthegoalsofthegroupandimprovestheperformance.PositiveEffect.

DysfunctionalConflictConflictthathindersgroupperformanceNegativeEffect.

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OrganizationalConflictTheoryDefinition:Isastateofdiscordcausedbytheactualorperceivedoppositionofneeds,valuesandinterestsbetweenpeopleworkingtogether.MaturityImmaturityTheory:Anindividualmatures,wantstobegivenmoreresponsibility.Formalorganizationsarerationalstructures.Individualcontrolisreplacedwithinstitutionalcontrol.Lessfreedomonselfcontrolininstitutionsleadstoconflicts.

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TheConflictProcess

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StageI:PotentialOppositionorIncompatibilityCommunicationSemanticdifficulties(diffintraining,selectiveperceptioninadequateinformation),misunderstandings,andnoise

StructureSizeandspecializationofjobsJurisdictionalclarity/ambiguityMember/goaompatibilityLeadershipstyles(closeorparticipative)Rewardsystems(win-lose)Dependence/interdependenceofgroups

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StageI:PotentialOppositionorIncompatibilityPersonalVariablesPersonalitytypesEmotionsValues

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GUESSTHEPOTETIALATECEDET?

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StageII:CognitionandPersonalizationPerceivedConflictAwarenessbyoneormorepartiesoftheexistenceofantecedentconditionsforconflicttoarise,stillhavingnoaffect.

FeltConflictEmotionalinvolvementinaconflictcreatinganxiety.tenseness,frustration,orhostility.ConflictDefinition

NegativeEmotions

PositiveFeelings

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StageIII:IntentionsIntentionsintervenebetweenpeoplesperceptionsandemotionsandtheirovertbehavior.Theseintentionsaredecisionstoactinagivenway.

Cooperativeness:Attemptingtosatisfytheotherpartysconcerns.Assertiveness:Attemptingtosatisfyonesownconcerns.

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DimensionsofConflict-HandlingConflictIntentions

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StageIII:Intentions(contd)CompetingAdesiretosatisfyonesinterests,regardlessoftheimpactontheotherpartytotheconflict.CollaboratingAsituationinwhichthepartiestoaconflicteachdesiretosatisfyfullytheconcernsofallpartiesAvoidingThedesiretowithdrawfromorsuppressaconflict.

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StageIII:Intentions(contd)AccommodatingThewillingnessofonepartyinaconflicttoplacetheopponentsinterestsabovehisorherown.CompromisingAsituationinwhicheachpartytoaconflictiswillingtogiveupsomething.

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StageIV:BehaviorConflictsleadtochangeinBehavior.Thebehaviorstageincludesthestatementsactions,andreactionsmadebytheconflictingparty.

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StageIV:Conflict-IntensityContinuumConflict-

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ConflictManagementTechniquesTheseincludethefollowing:Problemsolving..Superordinategoals..Expansionofresources.Avoidance.Smoothing.Compromise.Authoritativecommand.Alteringtheanvariable.Alteringthestructuralvariables..

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HOWTORESLOVECOFLICT?????

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StageV:OUTCOMESAction-reactioninterplaybetweenconflictingpartiesleadstoconsequences.FunctionalOutcomesDysfunctionalOutcomes

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FunctionalOutcomesConflictisconstructivewhen-itimprovesthequalityofdecisions-stimulatescreativityandinnovation-encouragesinterestandcuriosityamonggroupmembers-providesthemediumthroughwhichproblemcanbeairedandtensionsreleased-fostersanenvironmentofself-evaluationandchange

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DysfunctionalOutcomesUncontrolledoppositionbreedsdiscontentRetardingofcommunicationReductioningroupcohesivenessSubordinationofgroupgoalstotheprimacyofinfightingamongmembersBringsgroupfunctionalitytoahaltandpotentiallythreatenthegroupssurvival

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IfFunctionalConflictissoimportantintodayscompetitiveworld,howcanwecreatethem?

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ThankYou!!!!!!

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