07 starbucks powerpoint.ppt
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SHRM Foundations 5thDVD
Filmed at Starbucks Headquarters, Seattle
Featuring Wayne Cascio, Ph.D.
Comprehensive Interviews
Officers, Managers and Employees
Video OverviewVideo Overview
SHRM Foundations 5thDVD
Filmed at Starbucks Headquarters, Seattle
Featuring Wayne Cascio, Ph.D.
Comprehensive Interviews
Officers, Managers and Employees
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Video SynopsisVideo Synopsis
Introduction
A Business of People
Description ofStarbucks Business
Mission and GuidingPrinciples
Corporate Social
Responsibility Working Environment
and Trust
Health Benefits and the
Relationship with Partners
The Role of HR
Advice for Small Companies
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Company OverviewCompany Overview
United States:
50 States + D.C.
6,281 Company-Operated Stores3,533 Licensed Stores
International:
39 Countries
1,553 Company-Operated Stores
2,361 JV & Licensed Stores
United States:
50 States + D.C.
6,281 Company-Operated Stores
3,533 Licensed Stores
International:
39 Countries
1,553 Company-Operated Stores
2,361 JV & Licensed Stores
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Company Overview
Products
30 Blends of Coffee
Handcrafted Beverages
Merchandise
Fresh Food
Starbucks Entertainment
Global Consumer Products
Starbucks Card
Brand Portfolio (Tazo, Ethos, Seattles Best)
Company Overview
Products
30 Blends of Coffee
Handcrafted Beverages
Merchandise
Fresh Food
Starbucks Entertainment
Global Consumer ProductsStarbucks Card
Brand Portfolio (Tazo, Ethos, Seattles Best)
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Company Overview
Headquarters: Seattle, WA
IPO: 1992, 165 Stores
2006 Sales: $7.8 billion
Employees: 140,000
Company Overview
Headquarters: Seattle, WA
IPO: 1992, 165 Stores
2006 Sales: $7.8 billion
Employees: 140,000
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DiscussionQuestions
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How can companies build arelationship based on trustwith their employees?
Provide support
Share success
Extend ownership
How can companies build arelationship based on trustwith their employees?
Provide support
Share success
Extend ownership
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How does a company live by
its guiding principles?
Use them as a point of reference
Make decisions based on them
Embed them in interactions withcustomers and partners
How does a company live by
its guiding principles?
Use them as a point of reference
Make decisions based on them
Embed them in interactions withcustomers and partners
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What does workforcediversity mean for anorganization?
Diverse leadership
Different styles
Impact on value
What does workforcediversity mean for anorganization?
Diverse leadership
Different styles
Impact on value
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Audit management decisions
Survey employees
Act based on frontline feedback
How does a company remain
faithful to its mission?
How does a company remain
faithful to its mission?
Audit management decisions
Survey employees
Act based on frontline feedback
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With whom does the companyinteract through CorporateSocial Responsibility?
Customers
Suppliers
Communities
With whom does the companyinteract through Corporate
Social Responsibility?
Customers
Suppliers
Communities
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Put people first
Accessible top management
Homogeneous organizationalenvironment
How do companies create a
Top-100 environment?
Put people first
Accessible top management
Homogeneous organizationalenvironment
How do companies create aTop-100 environment?
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What should companies
know about trust?
Trust is earned
Trust is fragile
Trust needs to be nurtured
What should companies
know about trust?
Trust is earned
Trust is fragile
Trust needs to be nurtured
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How can health benefits
contribute to build trust?
How can health benefits
contribute to build trust?
They safeguard employees well-being
They create engagement
They are valuable for the employee,for the company and for thecommunity
They safeguard employees well-being
They create engagement
They are valuable for the employee,for the company and for thecommunity
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What is the role of HR in a
business made of people?
What is the role of HR in a
business made of people?
Provide strategic input
Assist the organizations line
managers
Promote organizational culture
Provide strategic input
Assist the organizations line
managersPromote organizational culture
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Financial HistoryFinancial History
Compoun
dAnnualGrowthRates
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ComparisonComparison
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Five ImportantLessons
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5 Lessons5 Lessons
1. Trust is the foundation of performance
2. Trust is fragile3. Communicate often in ways that support core
values
4. Involve employees in decisions that affect them
5. Survey employees regularly about how leadersbehavior supports the companys mission andvalues
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