03.leadership & team building brbraitt sb.ppt
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E1E1--E2E2MANAGEMENTMANAGEMENT
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MANAGEMENTMANAGEMENT
Leadership & Team BuildingLeadership & Team Building
WELCOME
• This is a presentation for the E1-E2 Management Module for
the Topic: Leadership & Team Building.
• Eligibility: Those who have got the Upgradation to E1 to E2.
• This presentation is last updated on 18-3-2011.
• You can also visit the Digital library of BSNL to see this
topic.
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Agenda
� Analyzing leadership style
� Developing leader
� Role of a leader
� Leadership traits
� Are you a leader or a manager? � Are you a leader or a manager?
� Theories of leadership
� Team work, leadership and team building
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Leadership & Team Building
• Leaders provide a vision
•• One who inspires confidence and support among One who inspires confidence and support among
the people who are needed to achieve the people who are needed to achieve
organizational Goals. organizational Goals.
• Ability to get others to do what you want :Exercises :Exercises
LEADER – WHO?
• Ability to get others to do what you want :Exercises :Exercises
influential increment over and above mechanical influential increment over and above mechanical
compliance with directions and orderscompliance with directions and orders
• Leaders motivate people to get things done
• Leadership is facilitation: Inspires, persuades, Inspires, persuades,
coordinates and leadscoordinates and leads
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Leadership & Team Building
•• Closely Knit teams of Highly trained IndividualsClosely Knit teams of Highly trained Individuals
•• Intrinsic (Built In) SatisfactionIntrinsic (Built In) Satisfaction
•• Computer technologyComputer technology
•• Professional NormsProfessional Norms
•• Drive by outside factorsDrive by outside factors
Is there a substitute for leadership?Is there a substitute for leadership?
•• Drive by outside factorsDrive by outside factors
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Leadership & Team Building
• By analyzing leadership style executives are able to see
its impact on the team and how the team may react to
you in different situations.
• Posner, identify five key leadership behaviors, which
Analyzing Leadership styles
they call:
I. Challenge the process: means always wanting to find a
better way
II. Inspire shared vision: means having a very clear view
of where you want to go
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Leadership & Team Building
III. Enable others to act: means not only creating the
kind of intense loyalty but also making sure that people
have the skills to act in pursuit of the vision.
IV. Model the way: means practicing what you preach.
Analyzing Leadership Styles
IV. Model the way: means practicing what you preach.
(Be a role model)
V. Encourage the heart: means giving the praise and
encouragement people need to keep going.
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Leadership & Team Building
� BE
1. A professional: Seek responsibility and take
responsibility for your actions. Do not blame others.
(A professional who possesses good character traits
Leadership Framework – Be, Know, & Do
(A professional who possesses good character traits
such as honesty, competence, candor, commitment,
integrity, courage, straightforward, imagination.)
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Leadership & Team Building
� KNOW
1. Yourself: Know yourself and seek self-improvement.
2. Human nature: Know human nature and the
Leadership Framework – Be, Know, & Do
importance of sincerely caring for your workers.
3. Your job: Be technically proficient.
4. Your organization: Use the full capabilities of your
organization. By developing a team spirit,
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Leadership & Team Building
� DO
1. Provide direction: Make sound and timely decisions.
Use good problem solving, decision-making, and
planning tools. Keep your team informed. Know how to
communicate with your team.
Leadership Framework – Be, Know, & Do
communicate with your team.
2. Implement: Develop a sense of responsibility in your
team. Ensure that tasks are understood, supervised,
and accomplished. Communication is the key.
3. Motivate: Set the example. Be a good role model for
you employees.
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Leadership & Team Building
�� Guiding peoplesGuiding peoples
�� SpokespersonSpokesperson
�� NegotiatorNegotiator
�� CoachCoach
Roles of a leaderRoles of a leader
�� CoachCoach
�� Team BuilderTeam Builder
�� Team PlayerTeam Player
�� Technical problem SolverTechnical problem Solver
�� EntrepreneurEntrepreneur
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Leadership & Team Building
• Trust worthiness
• Respect
• Responsibility
• Fairness
• Caring
Six core values
• Caring
• Citizenship.
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Leadership & Team Building
�� Power & prestigePower & prestige
�� Chance to Help othersChance to Help others
�� Higher IncomeHigher Income
�� Respect & statusRespect & status
�� Control over resourcesControl over resources
Satisfactions for LeaderSatisfactions for Leader
�� Control over resourcesControl over resources
�� Opportunities for AdvancementOpportunities for Advancement
�� More wellMore well--informedinformed
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Leadership & Team Building
�� Uncompensated overtime workUncompensated overtime work
�� Less Authority, More responsibilityLess Authority, More responsibility
�� Less time for own affairsLess time for own affairs
�� LonelinessLoneliness
�� Too many headachesToo many headaches
Dissatisfactions for leaderDissatisfactions for leader
�� Too many headachesToo many headaches
�� Too many people’s ProblemsToo many people’s Problems
�� Pursuit of Conflicting GoalsPursuit of Conflicting Goals
�� Organizational PoliticsOrganizational Politics
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Leadership & Team Building
�� His own traitsHis own traits
�� His own behavioral styleHis own behavioral style
�� Followers’ traitsFollowers’ traits
�� Followers’ behavioral stylesFollowers’ behavioral styles
�� External & internal EnvironmentExternal & internal Environment
Leader’s Frame workLeader’s Frame work
�� External & internal EnvironmentExternal & internal Environment
�� Nature of GoalsNature of Goals
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Leadership & Team Building
�� CHARISMACHARISMA
�� ENTHUSIASMENTHUSIASM
�� SELF CONFIDENCESELF CONFIDENCE
�� EXTROVERSION (Outward EXTROVERSION (Outward nessness))
�� ASSERTIVENESS (Type of +ASSERTIVENESS (Type of +veve nessness))
Leadership Traits Leadership Traits –– A fewA few
�� ASSERTIVENESS (Type of +ASSERTIVENESS (Type of +veve nessness))
�� EMOTIONAL STABILITYEMOTIONAL STABILITY
�� SENSE OF HUMORSENSE OF HUMOR
�� WARMTHWARMTH
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Leadership & Team Building
�� HIGH TOLERANCE FOR FRUSTRATIONSHIGH TOLERANCE FOR FRUSTRATIONS
�� SELF AWARENESS & OBJECTIVITYSELF AWARENESS & OBJECTIVITY
�� INITIATIVE (inventiveness/ideas/plan)INITIATIVE (inventiveness/ideas/plan)
�� EMPATHY (Fellow feeling)EMPATHY (Fellow feeling)
�� INTERNAL LOCUS OF CONTROLINTERNAL LOCUS OF CONTROL
Leadership Traits Leadership Traits –– A fewA few
�� INTERNAL LOCUS OF CONTROLINTERNAL LOCUS OF CONTROL
�� COURAGE ……& SO ONCOURAGE ……& SO ON
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Leadership & Team Building
�� Master of communication skillsMaster of communication skills
�� High energy & action OrientationHigh energy & action Orientation
�� Romanticizing the taskRomanticizing the task
�� Minimum Internal conflictMinimum Internal conflict
Charismatic Leadership TraitsCharismatic Leadership Traits
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Leadership & Team Building
�� Create Vision for othersCreate Vision for others
�� Be Enthusiastic, optimistic and energeticBe Enthusiastic, optimistic and energetic
�� Be candid (Blunt)Be candid (Blunt)
�� Be dramatic and UniqueBe dramatic and Unique
�� Be sensibly persistentBe sensibly persistent
Developing Charismatic LeadershipDeveloping Charismatic Leadership
�� Be sensibly persistentBe sensibly persistent
�� Be warm, Humanistic & PositiveBe warm, Humanistic & Positive
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Leadership & Team Building
•• Autocratic leadership: Autocratic leadership: Exercises complete control over
the subordinates. It permits quick decision making. It
provides strong motivation and satisfaction to the leader
who dictates terms.
It decentralizes
Some leadership StylesSome leadership Styles
•• Participative (Consultative) Leadership: Participative (Consultative) Leadership: It decentralizes
authority and allows the subordinates to share his power.
Workers feel ownership of the firm.
•• FreeFree--rein (rein (leissezleissez--faire) Leadership: faire) Leadership: Let it be’ – the
leadership responsibilities are shared by all i.e complete
delegation of authority to take decision.
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Leadership & Team Building
•• STRONG ACHIEVEMENT MOTIVESTRONG ACHIEVEMENT MOTIVE
•• EnthusiasmEnthusiasm
•• CreativityCreativity
•• Acts quickly when opportunity arisesActs quickly when opportunity arises
•• Constant hurryConstant hurry
ENTREPRENEURENTREPRENEUR
•• Constant hurryConstant hurry
•• Visionary perspectiveVisionary perspective
•• Preference to deal with external customersPreference to deal with external customers
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Leadership & Team Building
ATTITUDE TO LEAST PREFERRED COATTITUDE TO LEAST PREFERRED CO--WORKERWORKER
•• DIRECTIVE STYLE DIRECTIVE STYLE ––WHEN?WHEN?
•• SUPPORTIVE STYLESUPPORTIVE STYLE--WHEN?WHEN?
•• PARTICIPATIVE STYLE PARTICIPATIVE STYLE ––WHEN?WHEN?
CONTINGENCY & SITUATIONAL LEADERSHIPCONTINGENCY & SITUATIONAL LEADERSHIP
•• ACHIEVEMENTACHIEVEMENT--ORIENRTED STYLEORIENRTED STYLE--WHEN?WHEN?
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Leadership & Team Building
Leadership and Bossism compared
1. The boss depends on
authority
2. The boss drives the
employee.
3. The boss says, “I”
1. The leader depends on
goodwill
2. The leader inspires the
employee
3. The leader says, “We”.
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3. The boss says, “I”
4. The boss shows who is
wrong
5. The boss evokes fear
6. The boss fixes the blame
for the breakdown
3. The leader says, “We”.
4. The leader shows what is
wrong
5. The leader radiates love.
6. The leader fixes the
breakdown
Leadership & Team Building
1. The boss knows how it is
done
2. The boss orders, “Go”
3. The boss demands
respect.
1. The leader knows how to
do it
2. The leader says, “Let’s go”
3. The leader commands
respect.
Leadership and Bossism compared
respect.
4. The boss uses negative
approach ‘never mind
what you think, do it my
way’
5. Accomplishes work at the
expense of employee.
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respect.
4. The leader uses positive
approach ‘we will work it
out together, what you will
suggest’.
5. Accomplishes work and
develop employee.
Leadership & Team Building
Are you a leader or a manager?
Subject Leader Manager
Essence
(Fundamental nature)
Change Stability
Focus Leading people Managing work
Have Followers Subordinates
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Have Followers Subordinates
Appeal to Heart Head
Approach Sets direction Plans detail
Seeks Vision Objectives
Style Transformational Transactional
Persuasion Sell Tell
Leadership & Team Building
Subject Leader Manager
Rules Breaks Makes
Decision Facilitates Makes
Horizon Long-term Short-term
Are you a leader or a manager?
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Wants Achievement Results
Risk Takes Minimizes
Power Personal charisma Formal
authority
Exchange Excitement for work Money for work
Leadership & Team Building
� Are all managers leaders?
� Are all leaders managers?
� Are all leaders experts?
� Are all experts leaders?
Think, Think, Think
A true leader is successful when he is able to formulate
goals and objectives for himself and his team.
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Leadership & Team Building
•• THAT IS THE QUESTION !THAT IS THE QUESTION !
•• WANT TO BE A LEADER OR NOT?WANT TO BE A LEADER OR NOT?
•• WANT TO BE A FOLLOWER ? WANT TO BE A FOLLOWER ? –– IF SO IF SO –– OF WHOM?OF WHOM?
•• DECIDE !DECIDE !
TO BE OR NOT TO BETO BE OR NOT TO BE
•• ALL THE BEST IN YOUR QUEST !!!ALL THE BEST IN YOUR QUEST !!!
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Leadership & Team Building
TOGETHER EVERYONE ACHIEVES MORE
1. TEAM works everywhere.
2. TEAM shows the customer that you care
3. TEAM builds confidence in you.
TEAM Building
3. TEAM builds confidence in you.
4. TEAM instills confidence in your customer
5. TEAM brings up SYNERGY
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Leadership & Team Building
� Clear objectives
� Roles for all members clearly understood
� Appreciation of each others qualities
� Openness of thoughts , beliefs and actions
� Trust among members
CHARACTERSTICS OF A GOOD TEAM
� Trust among members
� Co-operation in team members
� Effective leadership
� Ability to deal with conflict
� Good communication
� Purpose of unity
� Shared goals and objective
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Leadership & Team Building
� Know your subordinates and treat them as human
� Make no favors, don’t bear grudges
� Be approachable, you listen and when you tell they listen
� You keep your words and you are honest
� Be fair to your subordinates and organization
Qualities of a successful Team Leader
� Be fair to your subordinates and organization
� You work hard so your subordinates do not mind you
expecting the best from them
� One has to improvise his style to suit his work and the
type of team he has to work with
� Do I make a positive impression on my team members?
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Leadership & Team Building
Values are beliefs people hold about what is
right, moral, just, and so on. They serve as
guideposts for how to behave in different
Team spirit values
guideposts for how to behave in different
situations.
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Leadership & Team Building
� Teamwork value 1 : “We’re all in this boat
together” – organisation, employess and
customers.
� Teamwork value 2 : “Equal importance for all
Team spirit values
� Teamwork value 2 : “Equal importance for all
members”, no subordinates or superiors
distinction in work (Different levels of
responsibility, but one level of attitude)
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Leadership & Team Building
� Teamwork value 3: “Open, honest communication
is vital”
� Teamwork value 4: “Everyone has open access to
information” (Information Facilitates Cooperation)
Team spirit values
information” (Information Facilitates Cooperation)
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Leadership & Team Building
Joining together is beginning
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Leadership & Team Building
Keeping together is progress
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Leadership & Team Building
Working together is success
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Leadership & Team Building
Work together and Bring FAME to BSNLFAME to BSNL
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Leadership & Team Building
Lets move together
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