ambient experience turning healthcare into human...
TRANSCRIPT
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Ambient ExperienceTurning healthcare into human care Staff training
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Content
Creating Healthcare Environments
How to create an Ambient Experience
Ambient Experience Solutions
How to use your system
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Creating Healthcare Environments
• The importance of Patient Experience
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Importance of Patient ExperienceValue for people through valuing people
We believe good healthcare is people centric. A professional hospital environment must be psychologically supportive, instilling a sense of wellbeing.
Enhancing Clinical Excellence, Operational Efficiency, Patient Experience and Technology innovation can lead to better overall healthcare experience.
HealthcareTransformation
ClinicalExcellence
ExperiencePersonalization
OperationalEfficiency
TechnologyInnovation
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How to create an Ambient Experience?
• Our experience model• Experience flows
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Our experience model Anxiety reduction is a key contributor to a positive patient experience
For many patients, having an imaging procedure can be frightening.
Their anxiety does not improve their experience nor your workflow.
Causes of anxiety:
• Unfamiliar environment• Fear of equipment,
needles etc• Worried about the
outcome• Lack of control
Which leads to a negative feeling:
• Shift in patient focus and increased vigilance
• Fidgetting and difficultyremaining still
• Magnifying negative elements vs positive
• Decreased competency to comply with instructions
• Fight/flight mechanism, leads to feeling out of control
What can you do:
Remove negative elements • AE: Remove clutter (ie. rounded
corners and furniture solutions)Introduce positive elementsfor distraction• AE: Distract (ie. dynamic light,
audio, visual elements)• Inform and educate:• Facilitate and support interaction
with staff (ie. kittenscanner, inbore connect, uptake room)
Empower with (feeling of) control• AE: give a sense of control
(theme selection)
Results
• Improved patient co-operation• Improved patient experience and
satisfaction• Improved staff satisfaction
Herlev Gentofte hospital survey shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution
Children’s Hospital Cardiff survey shows amongst other a post-implementation NPS of 78 (n = 116 )
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For many patients, having an imaging procedure can be frightening.
Their anxiety does not improve their experience nor your workflow.
Our experience model Anxiety reduction is a key contributor to a positive patient experience
Causes of anxiety:
• Unfamiliar environment• Fear of equipment,
needles etc• Worried about the
outcome• Lack of control
Which leads to a negative feeling:
• Shift in patient focus and increased vigilance
• Fidgetting and difficultyremaining still
• Magnifying negative elements vs positive
• Decreased competency to comply with instructions
• Fight/flight mechanism, leads to feeling out of control
What can you do:
Remove negative elements • AE: Remove clutter (ie. rounded
corners and furniture solutions)Introduce positive elementsfor distraction• AE: Distract (ie. dynamic light,
audio, visual elements)• Inform and educate:• Facilitate and support interaction
with staff (ie. kittenscanner, inbore connect, uptake room)
Empower with (feeling of) control• AE: give a sense of control
(theme selection)
Results
• Improved patient co-operation• Improved patient experience and
satisfaction• Improved staff satisfaction
Herlev Gentofte hospital survey shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution
Children’s Hospital Cardiff survey shows amongst other a post-implementation NPS of 78 (n = 116 )
![Page 8: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/8.jpg)
For many patients, having an imaging procedure can be frightening.
Their anxiety does not improve their experience nor your workflow.
Our experience model Anxiety reduction is a key contributor to a positive patient experience
Causes of anxiety:
• Unfamiliar environment• Fear of equipment,
needles etc• Worried about the
outcome• Lack of control
Which leads to a negative feeling:
• Shift in patient focus and increased vigilance
• Fidgetting and difficultyremaining still
• Magnifying negative elements vs positive
• Decreased competency to comply with instructions
• Fight/flight mechanism, leads to feeling out of control
What can you do:
Remove negative elements • AE: Remove clutter (ie. rounded
corners and furniture solutions)Introduce positive elementsfor distraction• AE: Distract (ie. dynamic light,
audio, visual elements)• Inform and educate:• Facilitate and support interaction
with staff (ie. kittenscanner, inbore connect, uptake room)
Empower with (feeling of) control• AE: give a sense of control
(theme selection)
Results
• Improved patient co-operation• Improved patient experience and
satisfaction• Improved staff satisfaction
Herlev Gentofte hospital survey shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution
Children’s Hospital Cardiff survey shows amongst other a post-implementation NPS of 78 (n = 116 )
![Page 9: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/9.jpg)
For many patients, having an imaging procedure can be frightening.
Their anxiety does not improve their experience nor your workflow.
Our experience model Anxiety reduction is a key contributor to a positive patient experience
Causes of anxiety:
• Unfamiliar environment• Fear of equipment,
needles etc• Worried about the
outcome• Lack of control
Which leads to a negative feeling:
• Shift in patient focus and increased vigilance
• Fidgetting and difficultyremaining still
• Magnifying negative elements vs positive
• Decreased competency to comply with instructions
• Fight/flight mechanism, leads to feeling out of control
What can you do:
Remove negative elements • AE: Remove clutter (ie. rounded
corners and furniture solutions)Introduce positive elementsfor distraction• AE: Distract (ie. dynamic light,
audio, visual elements)• Inform and educate:• Facilitate and support interaction
with staff (ie. kittenscanner, inbore connect, uptake room)
Empower with (feeling of) control• AE: give a sense of control
(theme selection)
Results
• Improved patient co-operation• Improved patient experience and
satisfaction• Improved staff satisfaction
Herlev Gentofte hospital survey shows a 70% reduction in the number of interrupted exams for the ingenia 3.0T scanner with Ambient Experience and the in-bore Solution
Children’s Hospital Cardiff survey shows amongst other a post-implementation NPS of 78 (n = 116 )
![Page 10: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/10.jpg)
Experience FlowsCreating insights to improve healthcare environments.
Video duration 2:53 Skip video
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Ambient Experience
A purposefully designed healthcare solution creating a comfortable, stress-reducing environment for both patients and staff.
• Physical and emotional comfort
• Patient and staff contact
• Experience personalization
• Hospital flow
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Ambient Experience Solutions
DXR
Women's Health
Radiology
MR
CT
Radiography
ED
Other areasCardiology
Cathlab
Electro Physiology
Ultrasound
Kitten Scanner
Big Bore CT
Uptake room
Oncology
PET/CT
Radiation Therapy
Uptake room
Mammography
Proton Therapy
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How to use your system
Ambient Experience
Ambient Experience for Allura/Azurion with Skylight
Ambient Experience for MR
Ambient Experience for MR with in-bore Connect
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Ambient Experience
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Ambient Experience
1. Side wall projection2. Rounded corners3. Sound system4. Ceiling displays5. Dynamic Ambient Lighting
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How to use the touchscreen
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How to use the Touchscreen
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Touchscreen - Main areas
Tabs
Screens
Action buttons
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Tabs
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Screens
ColorControl
Preset Journey
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Action Buttons
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Color screen
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Journey screen
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Preset screen
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Control screen
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Control screen – System On/Off
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Control screen – Light Intensity
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Control screen - Volume
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Control screen - Ambient / Personal audio
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Control screen - Patient Orientation
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Action Button - All Lights On
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Action Button - Audio On/Off
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Action Button - Privacy Glass On/Off
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Control screen – My Ambient
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My Ambient – Journey Control
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Journey Control – search Themes
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Journey Control – view Theme information
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Journey Control – choose Journey
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Journey Control – add Theme
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Journey Control – remove Theme
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Journey Control – change Theme order
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Ambient Experience Themes and supportAmbient Experience creates new themes for new applications
and environments.
Preview new themes on the Healthcare Experience Solutions site:
Contact the Ambient Experience Helpdesk
for support at [email protected].
Contact your Philips account manager for
detailed information about Themes.
Go to website ›
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My Ambient – Preset
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My Ambient – Language
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My Ambient – Training
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My Ambient – About
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Thank you for your attention.
Return to menu ›
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Ambient Experience with Skylight for Allura / Azurion
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Skylight for Azurion / Allura
1. Sound system2. Dynamic Ambient Lighting3. Skylight for Azurion / Allura4. Ceiling displays5. Catheter cabinet lights
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How to use the touchscreen
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How to use the Touchscreen
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Touchscreen - Main areas
Tabs
Screens
Action buttons
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Tabs
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Screens
ColorControl
Preset Journey
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Action Buttons
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Color screen
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Journey screen
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Preset screen
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Control screen
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Control screen – System On/Off
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White Light
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Control screen – Allura/Azurion Skylight
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Control screen – Light Intensity
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Control screen - Volume
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Control screen - Ambient / Personal audio
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Action Button - All Lights On
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Action Button - Audio On/Off
![Page 68: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/68.jpg)
Action Button - Privacy Glass On/Off
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Control screen – My Ambient
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My Ambient – Journey Control
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Journey Control – search Themes
![Page 72: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/72.jpg)
Journey Control – view Theme information
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Journey Control – choose Journey
![Page 74: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/74.jpg)
Journey Control – add Theme
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Journey Control – remove Theme
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Journey Control – change Theme order
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Ambient Experience Themes and supportAmbient Experience creates new themes for new applications
and environments.
Preview new themes on the Healthcare Experience Solutions site:
Contact the Ambient Experience Helpdesk
for support at [email protected].
Contact your Philips account manager for
detailed information about Themes.
Go to website ›
![Page 78: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/78.jpg)
My Ambient – Preset
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My Ambient – Language
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My Ambient – Training
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My Ambient – About
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Thank you for your attention.
Return to menu ›
![Page 83: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/83.jpg)
Ambient Experience for MR
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Ambient Experience for MR
1. Side wall projection2. Rounded corners3. Sound system4. Ceiling lighting element ‘halo’5. Integrated coil cabinets6. Dynamic Led Ambient Lighting 7. Floor island
![Page 85: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/85.jpg)
How to use the touchscreen
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How to use the Touchscreen
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Touchscreen - Main areas
Tabs
Screens
Action buttons
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Tabs
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Screens
ColorControl
Journey
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Action Buttons
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Color screen
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Journey screen
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Control screen
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Control screen – System On/Off
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Control screen – Light Intensity
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Control screen - Volume
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Control screen - Ambient / Personal audio
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Action Button - All Lights On
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Action Button - Audio On/Off
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Action Button - Privacy Glass On/Off
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Control screen – My Ambient
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My Ambient – Journey Control
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Journey Control – search Themes
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Journey Control – view Theme information
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Journey Control – choose Journey
![Page 106: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/106.jpg)
Journey Control – add Theme
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Journey Control – remove Theme
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Journey Control – change Theme order
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Ambient Experience Themes and supportAmbient Experience creates new themes for new applications
and environments.
Preview new themes on the Healthcare Experience Solutions site:
Contact the Ambient Experience Helpdesk
for support at [email protected].
Contact your Philips account manager for
detailed information about Themes.
Go to website ›
![Page 110: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/110.jpg)
My Ambient – Language
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My Ambient – Training
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My Ambient – About
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Thank you for your attention.
Return to menu ›
![Page 114: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/114.jpg)
Ambient Experience for MR with in-bore Connect
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Ambient Experience for MR
1. Side wall projection2. Rounded corners3. Sound system4. Ceiling lighting element ‘halo’5. Integrated coil cabinets6. Dynamic Led Ambient Lighting 7. Floor island 8. In-bore Connect
![Page 116: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/116.jpg)
How to use the touchscreen
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How to use the Touchscreen
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Touchscreen - Main areas
Tabs
Screens
Action buttons
![Page 119: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/119.jpg)
Tabs
![Page 120: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/120.jpg)
Screens
ColorControl
Journey
![Page 121: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/121.jpg)
Action Buttons
![Page 122: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/122.jpg)
Color screen
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Journey screen
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Control screen
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Control screen – System On/Off
![Page 126: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/126.jpg)
Control screen – Light Intensity
![Page 127: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/127.jpg)
Control screen - Volume
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Control screen - Ambient / Personal audio
![Page 129: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/129.jpg)
Control screen – DVD
DVD off
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Control screen - Patient Communication
![Page 131: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/131.jpg)
Action Button - All Lights On
![Page 132: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/132.jpg)
Action Button - Audio On/Off
![Page 133: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/133.jpg)
Action Button - Privacy Glass On/Off
![Page 134: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/134.jpg)
Control screen – My Ambient
![Page 135: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/135.jpg)
My Ambient – Journey Control
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Journey Control – search Themes
![Page 137: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/137.jpg)
Journey Control – view Theme information
![Page 138: Ambient Experience Turning healthcare into human careimages.philips.com/.../documents/AmbientExperience-StaffTraining.p… · innovation can lead to better overall healthcare experience](https://reader034.vdocuments.us/reader034/viewer/2022050216/5f625814c35a175c031e77bd/html5/thumbnails/138.jpg)
Journey Control – choose Journey
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Journey Control – add Theme
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Journey Control – remove Theme
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Journey Control – change Theme order
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Ambient Experience Themes and supportAmbient Experience creates new themes for new applications
and environments.
Preview new themes on the Healthcare Experience Solutions site:
Contact the Ambient Experience Helpdesk
for support at [email protected].
Contact your Philips account manager for
detailed information about Themes.
Go to website ›
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My Ambient – Language
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My Ambient – Training
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My Ambient – About
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Thank you for your attention.
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