altran china ait - 3s consulting group
TRANSCRIPT
Service Catalogue
2018
2
Summary
A.Company introduction
B.Service catalog summary
C.Offer introduce and reference
D.Delivery model summary
E.Project following-up and client satisfaction monitoring
F.Escalation - Early warning, Crisis management
G.Key Contact
Company introduction
Company Name The 3S Consulting Group
公司中文名上海箴思汽车工程咨询有限公司
Headquarter Shanghai office Room 2248, Floor 2, No. 488 Anchi Road, Jiading District,
Shanghai, 201805 P. R. China
中国上海市嘉定区安驰路488号 CAS汽车广场二楼2248室
Half hour trip circle to our company Half hour to Shanghai Hongqiao International Airport and High
Metro Station
距上海虹桥国际机场，虹桥高铁站30分钟以内车程
3S Consulting company is consulting service provider, focusing on engineering, supply chain management,
manufacturing & logistics, and related training in automotive industry. Main service include below 4 sections.
A. In
Company introduction
Engineering
Including project management, engineering design,
engineering quality & test, simulation analysis, and
simultaneous engineering
Supply chain management
Include potential supplier evaluation, supplier
development, supplier quality management, supplier
improvement, and process audit
Manufacturing and Logistics
Include production planning, manufacturing
engineering, production quality management,
components sorting & inspection, and intra plant
logistics
Training and Promote
Include OEM quality development process, problem
solving, quality tools, quality management systems,
process audit, Lean 6 sigma and etc.
5
Service catalog summary
6
Engineering（1/3)
Our consultants manage and coordinate the project to ensure that all of milestones meet the plan.
To ensure that the project team communicates with clients smoothly.
Good project risk control.
Communicate with supplier, and related departments about the design/layout/package and push the design frozen
process.
Creating specification together with expert
Finish 2D drawing and 3D data together with supplier.
Meet schedule
Engineering Design
Project Management
Offer introduce
7
Comprehensive application of advanced product quality planning tool, to ensure product quality.
Our consultant keep good communication with team and clients.
Including structure, BIW, NVH, Battery pack, and etc.
Use Ansys, Hypermesh and other analysis software
Track the related test, complete the simulation and test, and output the simulation report
Simulation Analysis
Engineering（2/3)
Engineering Quality & Test
Offer introduce
8 8
Feasibility of process optimization/Cost optimization/Working hour reducing/Quality improvement plan
Ensure production technology and manufacturing capacity of components or assemblies meet the requirements of
the SOP.
Engineering（3/3)
8
Simultaneous Engineering
Offer introduce
9
Engineering
Project Overview
o Project plan: Establish car-building plan of all phase of two projects.
o Process coordination: track vehicle online assembly as planned, monitor part delivery, regularly report for key parts.
o If any design issue or supplier quality issue, collect data about MPF, organize MPF meeting regularly, complete the meeting minutes, and follow up
the subsequent progress of issues.
Project Management
Achievement & Key data
o The milestones can be guaranteed.
o Project quality documents are complete and meet the requirements of the development
process.
o The project budget is not overweight.
o Client : DPCA
o The number of the consultant : 4
Offer reference
10
Engineering
Project Overview
o Design SILL mounding rear and carpet
o Optimize the 3D model
o Finish 3D data release
o Finish FDJ data release
Engineering Design
Achievement & Key data
o Lead the design of Interior.
o Meet the project schedule.
o Help the clients trained 3 engineers
o Client : VCC
o The number of consultants : 1
Offer reference
11
Engineering
Project Overview
o Shenzhen DENZA new technology co., LTD. was established jointly by BYD and Daimler , it is a joint venture enterprise, it was formally established in
2010, headquartered in Shenzhen .
o D FMEA on-site assessment
o D FMEA drafting (OV DFMEA)
o DFMEA review + rewrite (Systems + Sub systems+ Parts DFMEA)
Engineering Design - D FMEA
Achievement & Key data
o On time finished the D FMEA
o Gave the client team training
o Better product reliability
o Decrease the failures rate
o Client : DENZA
o The number of consultants : 2
Offer reference
12
Engineering
Project Overview
o For a certain model of FCA, the navigation system failure rate is high, the market failure rate of the first 3 months is up to 3.63%
o Our consultants collected after defect data, and using Plato accurately find out the Top issues.
o Get the defective parts log in the vehicle verification and validation test , and use appropriate quality analysis tools to find out the root cause ,
work out corrective and preventive action.
o The implementation of long-term validation test to verify the effectiveness of corrective and preventive actions.
o Based on the data of after-sales return items set up quality chart to monitor the downtrend of defect rate.
Engineering Quality
Achievement & Key data
o Our consultants help clients set up a team to improve the quality level of navigation system,
the team members including OEM and parts suppliers.
o Compare with 2014 model ,the navigation system defect rate of 2015 model just is 0.92%,
reduced 74.5%.
o Client : FCA
o The number of the consultants : 1
Offer reference
13
Engineering
Project Overview
o Responsible for modeling simulation of core, module and battery pack, and proposed optimization plan for structural design through simulation
analysis
o Based on the national standard, conduct the analysis of battery pack the static, modal, random vibration, extrusion, mechanical impact and relevant
simulation and experimental verification
o Track the related structural test of battery pack, complete the simulation and test, and output the simulation report;
o Based on the simulation and test accumulation, a simulation and test related technical standard of battery pack structure design was established.
Simulation Analysis
Achievement & Key data
o Dig out the design issues
o Optimized the structure
o Saved the development cost
o Reduce the development time more than 2 weeks
o Client : SVW
o The number of consultants: 1
Offer reference
14
Engineering
Project Overview
o PSA Shanghai R&D center was established in 2008. It is a only R&D center that was set up outside French . It provides product development and
technical support to global market.
o Project Scope:
Confirm the new designed parts to be able to meet the relevant PSA assembly specifications and manufacturing standards.
During the product development , analyze the assembly feasibility of assembly parts, and provide the most reliable assembly proposal.
Provide the technical specifications of the relevant equipment and tools.
Through digital simulation and physical assembly to verify assembly feasibility of the parts and man-machine engineering.
Technical support for assembly-line vehicle assembling test , verify the assemblability of part and summarize Lessons Learned.
Simultaneous Engineering
Achievement & Key data
o Successfully completed the simultaneous engineering of two global project (C84 P23C).
Offer assembly quotation of all assembly parts.
Define all process specifications in projects.
Set up technical requirements of facilities and tools.
o Help the client to improve the efficiency of the design work:
Manage operators' safety risk.
Control assembly time.
Reduce debugging time
Save development costs by reducing the number of tools
o Client : PSA
o The number of consultants : 2
Offer reference
15
Supply Chain Management（1/3)
Evaluate and grade the supplier
Work out roadmap
Push the improvement of potential supplier
Multi-skill team will help suppliers totally improve the ability of technology, management, quality, etc.
Ensure communicate smoothly between supplier and client
Supplier Development
Potential Supplier Evaluation
Offer introduce
16
Professional SQE have related product/technology background.
SQE deal with the relationship with suppliers.
Good supply chain risk control.
Based on the process audit results, involve in the problem solving process.
Track the implementation of the corrective and preventive actions, verify the effectiveness of the corrective and
preventive actions.
Regularly report the actual situation.
Supplier Improvement
Supplier Quality Management
Offer introduce
Supply Chain Management（2/3)
17
According to quality standards that the client specified (such as ISO/TS, VDA, etc.)
Certificated auditors perform audit, and send the audit report.
Perform special project capacity audit, ensure that the supplier has the ability to meet the demand.
Process Audit & Capacity Audit
Offer introduce
Supply Chain Management（3/3)
18
Supply Chain Management
Project Overview
o BMW Motorcycle manufactures two kinds of motorcycle , needs to develop a batch of local suppliers.
o Evaluate potential supplier according to BMW SPS check list:
Management / Design and development / Innovation / Sub-supplier management / Production/technology / Quality / Logistics
Potential supplier evaluation
Achievement & Key data
o Evaluate 115 BMW potential suppliers in total.
o Track/Coach 35 of all potential suppliers
o In the end,29 potential suppliers enter ed the qualified supplier list of BMW Motorcycle.
o Client: BMW Motorcycle
o The number of consultants: 4
Offer reference
19
Supply Chain Management
Project Overview
o DGRC (Daimler China) need to develop new supplier, but the ability level of new supplier is too low for Daimler.
o Coach the potential suppliers of DGRC comprehensively, heavily promote these suppliers in three to six months.
Supplier site evaluation
Improve roadmap planning
The execution of improvement plans
Pre-audit
DGRC project acceptance check
Supplier Development
Achievement & Key data
o Through comprehensive coach ,we changed results of three potential supplier
audit ,promoted red light to green light, successfully entered the DGRC qualified supplier
list.
o Through comprehensive coach ,we changed results of two potential supplier
audit ,promoted yellow light to green light, successfully entered the DGRC qualified
supplier list.
o Client : DGRC(Daimler China)
o The number of consultants: 3
Offer reference
20
Supply Chain Management
Project Overview
o BMW China, there are a lot of new ongoing projects, lack of (have related technology background) senior SQE.
o Our company signed related service framework agreement with BMW China in 2014 Q1,according to the agreement , our company sent 15 senior
SQE to BMW China.
o Comprehensively use 5 TS quality tools to proceed advanced supplier quality management。
› Manage and train supplier according to clients’ special requirements and related quality tools.
Supplier Quality Management (Development phase)
Achievement & Key data
o Every SQE manage two to four suppliers at the same time , work on three to five new
projects.
o Every project delivery must meet project quality goal.
o The actual milestone is 4.6 days ahead of project milestone requirement on average.
o Client : BMW China
o The number of consultants : 5
Offer reference
21
Supply Chain Management
Project Overview
o Nissan Spain commercial vehicle purchased parts in China.
o Our consultants help Nissan Spain to manage the supplier of China.
o Our consultants help Nissan Spain to solve the supplier quality problem in China, at the same time, through training and coaching to help suppliers
improve the problem solving process.
o Count supplier monthly return quantity, the number of customer complaints, supplier quality issue list, calculate SPPM data , and find out key
suppliers monthly, push the quality improvement of key supplier .
Supplier Quality Management(Production phase)
Achievement & Key data
o Help Nissan Spain to manage five China supplier.
o Set up a supplier performance management system for the five suppliers.
o Improve supplier problem solving process, improving the efficiency of supplier problem
solving
o Client : Nissan Spain
o The number of consultants : 1
Offer reference
22
Supply Chain Management
Project Overview
o As T1 supplier of Chang’an Ford(CAF) , Faurecia has some quality problem repeating in mass production stage.
o For supplier quality problems , our consultants use Plato to find out the main problems.
o Our consultants use 8D method to lead the team to find the root cause of quality problem, work out corrective and preventive actions, prevent the
quality problem no longer reoccur.
Supplier Improvement
Achievement & Key data
o A total of 21 supplier quality problems were solved.
o Push the establishment of the supplier quality wall, make sure the supplier PVNC system
effective operation.
o Identify and solve the problem of the differences between the control plan and the actual
operation.
o Collaborate with logistics and product development department , solve the problem of
product damage during transport.
o Client : CAF (Chang’an Ford)
o The number of consultants: 1
Offer reference
23
Supply Chain Management
Project Overview
o DENZA is the joint venture (BYD and Daimler),
o DENZA have less capability and capacity about VDA6.3 process audit.
o 3S help DENZA to do annual process audit, using Daimler and VDA6.3 standard.
o Also during audit, coaching DENZA SQE to get more actual audit experience.
o Process audit coverer by below parts and components.
Power-train
Chassis
Exterior & Interior
Battery & Electronic
Process audit
Achievement & Key data
o 15 pcs VDA6.3 audit are conducted.
o 6 DENZA SQE are trained.
o Some supplier quality are improvement by process audit.
o Supplier are more familiar with Daimler requirement and VDA6.3 standard.
o Client:DENZA
o The number of consultants: 3
Offer reference
24
Supply Chain Management
Project Overview
o According to CMA standard of Volvo to capacity audit , and send the complete capacity audit report to client.
o work out audit plan, including the following:
Layout
The customer data management
The capacity management
The production control
The inventory management
o Perform capacity audit, duration is 1 working day
o Prepare production audit report
Capacity Audit
Achievement & Key data
o Within one working day after the audit is end, submit audit reports to the client.
o Define the appropriate action plan with supplier.
o A total of 82 suppliers have been audited, clients are fully satisfied.
o Client : Volvo Group
o The number of consultants: 3
Offer reference
25
Manufacturing and logistics（1/3)
Develop related projects on the basis of fully understanding the definition, application of the product and process.
Establish an advanced production line that meets related design concept.
Production line equipment / process development
Production line equipment / process problem solving
Production line equipment / process improvement
Manufacturing Engineering
Production Planning
Offer introduce
26
Investigate on site and output the list of problem
Analyse the list of problem and determine priority of problems
Seek the root cause of problem
Make out corrective action plan according to the root cause
Push the implementation of corrective actions
Production or the supplier’s production cannot match the quality requirements
Setup a team to sort or inspect the part with a reactivity of 24h
The project manager will confirm inspection criteria and inspection WI with the clients before inspection kick-off
Components Sorting & Inspection
Manufacturing and logistics（2/3)
Production Quality Management
Offer introduce
27 27
Some experienced experts will come to research the current situation of your plant
The experts will provide and discuss the related constructive planning with you
The experts will work with your team, perform and perfect the improvement plan
Manufacturing and logistics（3/3)
27
Intra Plant Logistics
Offer introduce
28
Manufacturing and logistics
Project Overview
o Shanghai Volkswagen Nanjing plant was the first OEM which was established by Shanghai Volkswagen outside Shanghai, annual production
capacity designed is 400000, including hot car models such as New Passtat , New Lavida etc.
o This project is to add Surperb NF(Skoda) in assembly line, platform span is huge, and it is based on the fully new platform to build, project duration is
tight, pressure of project implementation is very big.
Production Planning
Achievement & Key data
Framer station integration solutions：
o For key assembly station, Framer1, increase robots from 6 to 12 units, at the same time,
add 2 sets of electric hoist system and model-switching mechanism.
o This project adopts advanced offline integration technology, pre-assembling for
subsequent assembly, move the pre-assembled modules into the station.
Wheel roller hemming solutions:
o A station need to integrate two kinds of wheel roller hemming.
o For the technical difficulties, the project adopts the advanced roller hemming technology
of ABB, robot switching grab membranes, so as to adapt the different modelling and
match a variety of different models.
o Client : SVW (Nanjing plant）
o The number of consultants : 1
Offer reference
29
Manufacturing and logistics
Project Overview
o Confirm the quantity of issues completed situation of SNT with maintainer and user
o Prepare these new EC for equipment and collect the related information
o Join APAC F/T Mechanical Net work meeting to share experience with APAC team
Manufacturing Engineering
Achievement & Key data
o Finished 18 PCS SNT issue
o Submit 10 PCS EC
o Client : VCC
o The number of consultants: 1
o Date : 2017H2
Offer reference
30
Manufacturing and logistics
Project Overview
o BDNT (Shenzhen BYD Daimler new technology co., LTD.) was established jointly by BYD and Daimler , it is a joint venture enterprise, it was formally
established in 2010, headquartered in Shenzhen . BDNT developed a new energy automobile brand DENZA, focus on new energy vehicle technology
research and development.
o Our consultants help clients to build and maintain quality assurance system of the assembly plant.
o Monitor assembly process performance, assure the quality of assembly process.
Production Quality Management
Achievement & Key data
o Established a set of perfect process quality control system.
o Set up ABC - 3 levels file system:
A level - the quality manual
B level - Procedure files, total 20
C level - Work instructions, total 21
o Established process quality performance evaluation system.
o Client :BDNT
o The number of consultants : 1
Offer reference
31
Manufacturing and logistics
Project Overview
o Clients’ production cannot match the requirements
o 3S align the quality standards with both OEM and Faurecia team.
o 3S project team to check the parts based the aligned quality standards
Components sorting & inspection
Achievement & Key data
o Setup a team to sort or inspect the part with a reactivity of 24h.
o Provided detail result with analysis of the defect to help the clients for the improvement
o Secure the deliveries or OEM incoming components
o Client : Faurecia
o Team size : 10
Offer reference
32
Manufacturing and logistics
Project Overview
o Based on the client needs, confirm with clients again and again, at the same time, ask the client to provide the necessary basic data as input, such as
customer designed capacity, tact time, BOM , the plant delivery cycle, packaging standardization level, the number of door-to-door suppliers , etc.
o Strict audit the basis data that was provided by clients , prevent basic data errors to affect the effect of the whole planning and bring client complaints.
o Based on identified clients' needs and basic data, provide the optimization of plant logistics solutions for the clients, and let the clients review and
approval the solutions.
o Work with clients’ logistics team, implement the plant logistics solutions that was approved by the clients, and review the progress of the project at
milestones , monitor project progress and identify the project risk in time.
Intra Plant logistics
Achievement & Key data
o Parts incoming delivery cycle is 2 to 3 hours.
o Production square: Logistics square 3:1
o Material JST rate is 60.5%.
o Door-to-door: home-delivery 58:166
o Client : Chery
o The number of consultants: 2
Offer reference
33
Training & Promote（1/3)
Coach and promote suppliers in specific development tools of OEM, quality management system, etc.(from RFQ to
SOP stage),.
Provide a set of training and coaching with the development tools and methods of OEM, the training will be
conducted by the consultant who has a lot of experience of OEM.
Coach the employees of clients use tools such as 8D, fishing bone, etc.
Coach problem solving project of clients
Monitor the implementation of corrective and preventive actions
Problem Solving
OEM Development Process
Offer introduce
34
Training & Promote（2/3)
5 quality tools: APQP, PPAP, FMEA, SPC, MSA
Train and coach trainees on quality tool skill
IATF16949, VDA6.1 quality system training
VDA6.3 process audit training
Plan and draft the quality system documents
Train quality system documents and coach implementation of the quality system documents
Quality management systems
Quality tools
Offer introduce
35
Training & Promote（3/3)
VDA6.3 process audit Training
Class training and on-site actual audit training
System audit training, IATF16949, VDA6.1 training
Product audit, Requalification training
Provide a full set of 6Sigma method (DMAIC) and lean tools (5S, beat time, etc.) for training and coaching
During project ongoing, coach the team
After the success of project , issue certificates of qualification to trainees
Lean 6Sigma
Audit
Offer introduce
36
Training & Promote
Project Overview
o CAPSA (Chang'an Peugeot) is a joint venture company that was established by Changan group and PSA in 2011.
o CAPSA completely outsourced the training and examination.
o In different locations (Shanghai, Beijing, Shenzhen and Wuhan) trained CAPSA Q3P development process, training duration is 3 days.
o Training by the professional consultants who are familiar with CAPSA Q3P development process.
o Send training progress reports/test results to R&D quality department every week.
OEM Development Process
Achievement & Key data
o Provide a full set of CAPSA Q3P development process training to CAPSA suppliers.
o More than 100 CAPSA parts suppliers attended the training.
o The total number of training people is more than 400.
o Client: CAPSA
o The number of consultants : 4
Offer reference
37
Training & Promote
Project Overview
o SFH diesel engine is widely used in commercial vehicles, engineering machinery, ships and generator.
o The client faced all kinds of problems during quality problem solving: lack of method, no systematic effectiveness verification of corrective and
preventive actions, lack of professional skills.
o Our consultant help SFH to solve problems ,at the same time, our consultant provide training and coaching, let trainees improve quality problem
solving skill in actual problems, problem solving tools include:
8D, 5WHY, Fishbone diagram, MSA
Problem solving
Achievement & Key data
o The timely closing rate of quality problem is from 29% to 44%.
o Train 12 core members of problem solving team.
o Client: SFH
o The number of consultants: 1
Offer reference
38
Training & Promote
Project Overview
o In March 2015, Loncin signed with Germany BMW motorcycle, cooperated to build pedal motorcycle. BMW request Loncin to execute the quality
standard of automobile industry , Loncin whole-motorcycle SQE team members are mostly not from the automotive industry, not familiar with
automotive industry quality standards, and most of the members are quite young, lack of experience.
o The expectations of Loncin is that trainees can master the following skills through this training:
Independently manage new part supplier development
Implement supplier process audit independently
Help and promote supplier quality problem solving independently
Quality Tools
Achievement & Key data
o Through training, the trainees to be familiar with TS five manual, train a total of 100 +
trainees, 20 core trainees.
o Quality Tools including:
APQP/PPAP/MSA/SPC/FMEA
Problem solving 8D
Project Management
Process audit
o Client: Loncin
o The number of consultants: 2
Offer reference
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Training & Promote
Project Overview
o Gangyang has passed TS16949 system certification, but the effectiveness of TS16949 system is still a problem, the actual execution and system
documents have large gap, specific problems are as below:
Frequency of internal system audit is not enough, can not find the problem in time.
Process audit is not implemented effectively.
Mistake proofing of production line is without verification.
The team didn’t get sufficient training, control plan was non-conforming.
o Clients' expectations is to solve the gap between implementing and documents of quality management system.
Quality management systems
Achievement & Key data
o Our consultants integrated the system documents , COP process files 6 PCS ,MP
process files 9 PCS, SP process files 9 PCS.
o Main delivery:
System documents audit report
Integrated procedure files
Procedure files audit report
LOP
Roadmap
o Client:Gangyang
o The number of consultants: 2
Offer reference
40
Project Overview
o Beijing Beinei is the Daimler local supplier, and his quality system is the typical china government style. And the customer require Beinei to set up the
VDA quality system.
o We help Beinei to set up new VDA quality system. Main elements are as below.
Project management system ; Manufacture process quality control process; Internal audit system;Capability verification system; Non-conform
management system; Measurement system; Maturity level, Q-gate control system.
o VDA standard training to Beinei.
o Quality tools training to Beinei.
o Annual audit conduct.
Achievement & Key data
o Beinei successful setting up VDA system.
o Beinei have a potential ability to get award for other Germany OEM project. Eg. BMW
camshaft project, VW con-rod project.
o Successful pass the Daimler SOP VDA6.3 process audit.
o Some qualify Beinei staff are trained. And they are transfer to other BAIC company to
extend the quality system.
o Client:Beinei
o The number of consultants: 2
Offer reference
Quality management systems
Training & Promote
41
Training & Promote
Project Overview
o Loncin is the OEM, motor vehicle manufacture to BMW brand motor.
o But Loncin quality system have big gap with BMW customer requirement.
o As NOK rate is very high, quality and capacity can’t satisfy BMW requirement.
o Also as Loncin low performance result BMW project SOP postpone for several months.
o Improve and optimize the quality system by BMW and VDA requirement.
Quality systems improved
Offer reference
Achievement & Key data
o Loncin pass BMW process audit, yellow release.
o NOK rate is down. Much quality cost saving.
o Help Loncin to optimize the quality system.
o Good reputation from Loncin to BMW.
o Client: Loncin
o The number of consultants: 2
42
Training & Promote
Project Overview
o BYD want input VDA6.3 standard, and use it to manage BYD suppliers.
o BYD SQE team have no any VDA6.3 background.
o 3S help BYD to set up VDA6.3 ability. Action as below.
VDA6.3 class training to BYD.
Quality tools training to BYD, APQP, ISIR(PPAP), SPC, MSA, FMEA, 8D, Maturity level, Q-gates.
On-site VDA6.3 reality audit to BYD supplier, coaching BYD SQE on site. (3S leader auditor)
Qualify and verification BYD SQE. (BYD SQE conduct BDA6.3 audit and 3S check on-site).
VDA6.3 training and coaching qualify VDA6.3 auditors.
Achievement & Key data
o BYD successful setting up a VDA6.3 SQE team.
o VDA6.3 standard was input to BYD supply chain.
o BYD supplier quality improvement according to audit.
o 2 rounds VDA6.3 training were conducted.
o 26 pcs VDA6.3 process audit were conducted.
o 3 BYD SQE are qualified to have ability of VDA6.3 lead auditor.
o Also some other SQE get VDA6.3 knowhow and will grow up to Lead auditor in next
2years.
o Client:BYD
o The number of consultants: 2
Offer reference
43
Training & Promote
Project Overview
o Our consultants provided a fully set of training of 6Sigma method(DAMIC) and lean tools(5S,Takt Time etc.) to clients.
o Through training, optimize clients’ manufacturing process, improve work efficiency, increase tact time, achieve the goal of production cost down.
o 6Sigma method is a set of very practical tools, we coach trainees’ specific project , during project ongoing, give necessary pressure to the trainees to
push trainees upright learning attitude, guarantee the training effect.
o Test and certificate the trainees.
Lean 6Sigma
Achievement & Key data
o Duration is 10 days, five training modules were completed.
o A total of 22 people completed the training and coaching.
o Client: SXQC
o The number of consultants: 2
Offer reference
Delivery Model Summary
Working Environment
Provided
Risk-sharing
Quality Management System
Work Specifications/Detailed
Tech.Requierement
Schedule Management
Resource Management
Staff Management
Performance Evaluation
Billing Process
Customer Needs
Technical support service
Delivery Model A
Structured team service
Delivery Model B
Work Package
Delivery Model C
Super Work Package
Delivery Model D
Client Satisfaction Service Level
Agreement Formal acceptance
delivery Completion Work Activities
/Work Units
Time Time Achievements &
Deliverables
Scope of work and
requirements are not
clear
May become work package,
but now it is managed by
client.
Share planning goals, but
we manage milestones. Long term partnership
COMPETENCES & SKILLS COMMITMENTS FIXED PRICE COMMITMENTS
Achievements &
Deliverables
Have kick-off meeting to confirm project goals and
activities.
Implement project following-up and monitoring customer
satisfaction at least by every quarter: measure our
performance ,and establish action plans if it’s necessary.
At the end of the project ,organize a
meeting to work out the final actions and
summarize lessons learned.
Project following-up and client satisfaction monitoring
Level 3
Level 2
Level 1 Open issue
Risk
Open issue
Decision
Team leader
Project manager
Purchasing manager
GM
Technical director
Purchasing director
CEO
Technical Director
Sales Director
Technical manager
Sales manager
Project manager
The e
scala
tion p
rocess
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Client 3S Consulting
Escalation – Early warning & Crisis management
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Key contact
刘飞斌 Sucre
(+86)1391 7233 700
(+86)21 8015 8325 ext. 808
上海箴思汽车工程咨询有限公司
Address: Room 2248, Floor 2, No. 488 Anchi Road, Jiading District, Shanghai, P.R.China
地址：上海市嘉定区安驰路488号 CAS汽车广场二楼2248室
Website: www.3SConsulting-group.com
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Official account