Alex D Paul

Product Manager

ITIL For Those Who Don’t Have The Time

ITIL – A Quick Backgrounder

ITIL – Collective Knowledge

ITIL Versions – What is right for me?

ITIL V2

Red Book Blue Book

ITIL V3

Core ModulesCore Modules

ITIL V3 recommends BSMITIL V3 recommends BSM

How ITIL V3 relates to V2

ITIL Process and Software

Train StaffTrain Staff

Consultants to design processConsultants to design process

Purchase and Implement Software

Purchase and Implement Software

After Training - Where Do I Start?

Too m

uch of

informatio

n

Too m

uch of

informatio

n

ITIL V3

Pink Elephant Certification

ISO 20000

ITIL Process consultants

Pink Elephant Certification

ITIL V2

ITIL software products

ITIL Process and Software

Mostly, this is the part where you get robbedMostly, this is the part where you get robbed

What People think about ITIL

ComplicatedComplicated Not for SMBsNot for SMBs ExpensiveExpensive

But Common Sense is made expensiveBut Common Sense is made expensive

In Reality

Customers Consultants400 Euros per

day

Consultants400 Euros per

day 100 k Euros Annual Fee100 k Euros Annual Fee

Complex Software

Take a minute to think

ITIL is free but why should software be so expensive?

What are my options?

Get Your AnswersRun a comparison and get your own answers

Get The Complete Picture

Thank YouI should try writing ITIL V4