Albuquerque Air Route Traffic Control Center (ARTCC)

8000 Louisiana Blvd NE Albuquerque, New Mexico 87109

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TABLE OF CONTENTS Welcome Letter…………………….……....................3 Albuquerque ARTCC History……..……….…………4 Organizational Chart………………………………….5 ZAB Leadership Team…………………......................6 Our Expectations of All Employees…………………..7 Policies………………………………….......................8 Albuquerque Information……………….....................10 Restaurants of Note………………………………......14 Online Resources………………………......................15 Albuquerque ARTCC Map & Info…………………...16 Albuquerque Sun Port Info……………………………22 ZAB Phone Directory………………………………....24

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Dear New Employee, Hello and welcome to Albuquerque ARTCC and the great state of New Mexico! Here you will have an opportunity to work with an outstanding team of professionals that help make this a great place to work and develop your skills. Your knowledge, abilities and positive attitude made you a highly regarded addition to our team, and I am certain that you will make a positive impact on our future. At Albuquerque ARTCC we take pride in our work and are known throughout the country as a positive facility with a “can-do” attitude. Our employees are highly motivated and are leaders in the facility as well as the community. All of us want to make your tenure at this facility as enjoyable and rewarding as possible. Please feel free to ask any questions and express your thoughts and ideas to the staff and senior leadership. Our aim is to create an informal atmosphere and involve everyone in the process of making our facility an exceptional place to work. I look forward to working with you, and would like to welcome you again to our team! Sincerely, Terry Locke Air Traffic Manager Albuquerque Air Route Traffic Control Center

Welcome Letter

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Then and Now

Albuquerque Air Route Traffic Control Center, or ZAB as we call it, started out on March 1, 1942, in the old terminal building at the Kirtland Field Airport now the Albuquerque Sun Port. ZAB started out with a staff of six controllers and two supervisors. Albuquerque Center eventually took over the airspace of both the El Paso Center and the Phoenix Center expanding the airspace to roughly what it is today. Construction on the present location began on April 26, 1961, and was commissioned on April 20, 1963. Since the original construction several additions have been made to the main building and several out-buildings have been added. Just to keep things interesting the main gate and guard building have been moved twice. ZAB started out controlling airplanes using World War II technology with an array of RADAR scopes using Broad Band RADAR. The Air Traffic Control systems are constantly being updated and have taken several major leaps putting us into the En Route Automation Modernization (ERAM) system we use now. Today approximately 360 people work at ZAB representing Air Traffic, Technical Operations, Engineering Services, Technical Support and Aerospace Medicine are all supporting our primary mission of Air Traffic Control.

Albuquerque ARTCC History

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AIR TRAFFIC MANAGER (ATM)

Staff Manager Executive Officer (XO)

ADMINIS- TRATION

QUALITY CONTROL TRAINING AIRSPACE &

PROCEDURES TRAFFIC

MANAGEMENT UNIT (TMU)

Operations

Operations Manager NORTH ZAB-541

Operations Manager EAST

ZAB-542

Operations Manager SOUTHEAST

ZAB-543

Operations Manager SOUTHWEST

ZAB-544

Traffic Management

Officer (TMO)

Manager ZAB-10

Support Manager ZAB-505

Support Manager ZAB-517

Support Manager ZAB-530

STMCs MPA

PLANS & REQUIRE-

MENTS

Support Manager ZAB-510

Management & Program Analysts

(MPA)s

Support Specialists

(SS)s MPA

SSs MPA

SSs MPA

SSs MPAs

Supervisor Flight Data

Communications Specialist + FDCSs

Operations Manager NORTHWEST

ZAB-545

Front Line Managers (FLMs)

Albuquerque ARTCC Organizational Chart

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Terry Locke is the Air Traffic Manager of Albuquerque Center (ZAB), located in Albuquerque, New Mexico. Mr. Locke joined the FAA in December of 1981, as an air traffic control specialist at Denver Center. Mr. Locke’s previous FAA employment experience includes serving as a Front Line Manager, Support Manager-Airspace and Procedures and Operations Manager at Kansas City Center. He came to Albuquerque from Kansas City Center as the Assistant Air Traffic Manager, in January of 2000. Terry has been the Air Traffic Manager of Albuquerque Center since December of 2005 to present. He has also served in details as the En Route Quality Control Manager at FAA headquarters; Central Service Area, ATSAP Co-Chair and as the Manager of Tactical Operations, Southwest, U.S. for the Systems Operations Directorate. Mr. Locke’s additional work experience includes serving the Agency as a Traffic Management Coordinator; Regional Office Specialist in both the Facility Administration and Requirements Branches; Instructor at the FAA Academy in the En Route Screen, and Advanced Training Branches; Performance Verification Specialist; EEO Counselor and EEO Investigator. Terry was also the FY-08, Co-Chair of the New Mexico Federal Executive Board. Mr. Locke holds a Bachelor’s degree in Management and Human Relations from the Mid America Nazarene University. Additionally, he has completed over 35 hours of accounting course work over the recent years. Mr. Locke has been recognized for his contributions to federal service through his receipt of awards such as the Administrator’s Superior Achievement Award for Managing Diversity; the National Black Coalition of Federal Aviation Employees, Southwest Region EEO Manager of the Year; ATO Leadership Award; and Office of Personnel Management Chairperson of New Mexico Federal Executive Board. Mr. Locke is married and has two children. He is a longtime fan of the Denver Broncos, played college football for the Colorado Buffaloes and is rumored to be an incredible cook! Terry is a native Texan and was raised in Denver, Colorado. Terry’s community service activities include serving on the board of directors of the Ralph J. Bunche Academy, which is a charter school located in the city of Albuquerque.

Albuquerque ARTCC Leadership Team

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Our Expectations of All Employees • Come to work, on time and ready to perform

• Complete all training objectives within allotted time

• Follow all Rules and Procedures

• Be Accountable

• Provide the Best Possible Service to all our users/customers

• Pass along your knowledge to our new team members

• Treat each ZAB employee with Dignity, Courtesy and Respect

• Help Each other and our Facility be Successful

• Communicate with Each Other

• Take Pride in your Public Service

• Be Good Stewards of the Tax-payers money

• Have fun at work, then enjoy your off time with Family, Friends and Activities.

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Policies Reporting for Duty All employees are expected to arrive at the facility for their assigned shifts. If unable to come in for your shift or you are behind schedule call the training department at (505) 856-4517 if you are assigned to training. Otherwise call your area of specialization or the OMIC desk at (505) 856-4500. Hours of Duty Albuquerque ARTCC operates 24 hours a day 7 days a week. Operating hours rotate to provide 24 hr. coverage. Administrative core hours are from 7 AM until 3:30 PM. Parking Parking is available inside the facility grounds for employee’s automobiles or motorcycles with approved parking decals. Decals are provided by the Plans and Requirements Office ZAB-510. They can be reached at (505) 856-4510. Security Albuquerque ARTCC has 24 hr. security and each employee must show proper Identification prior to entering facility grounds. It is each employee’s responsibility to report suspicious behavior to security and their appropriate manager.

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FAA ID Cards Each employee is issued and must maintain a U.S. Government ID card. Access to the building and the operational control room is accomplished with your ID card. When in the facility, each employee must display their ID card prominently above the waist. Employees are expected to challenge any individual who does not display their ID card appropriately. Guests and Visitors Depending upon the security level established by the Department of Homeland Security, visitors (other than FAA employee) may be allowed to visit the facility. Coordination of those visits should be accomplished prior to the visitor’s arrival. Normally, these visits should be coordinated with Training ZAB-517, the Facility Manager, or the Operations Manager in charge. Cell Phones Cell phones are prohibited from being used in the operational control room and must be turned OFF prior to entering. Otherwise, cell phones may be used throughout the facility and the adjacent grounds.

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Albuquerque Information

The one-of-a-kind character of Albuquerque is the result of many different forces, perhaps none as important as the centuries of history that have shaped the city of Albuquerque, New Mexico. Starting with the Native Americans who have lived here for thousands of years and continuing through Albuquerque's official founding in 1706, the city has grown into a multi-cultural metropolis of approximately 840,000 people. While the modern city of Albuquerque is a center of high-tech industry and research, it retains vital connections to the past, such as the ancient rock carvings at Petroglyph National Monument, the historic Old Town Plaza and the trail of vintage neon signs along Route 66 spanning the city.

Albuquerque proudly celebrated its tri-centennial in 2006—but our roots go back much farther. It is important to understand all of the people who have influenced the area to fully appreciate the complexity of the history of Albuquerque. The Rio Grande Valley has been populated and cultivated since as far back as 2,000 B.C. The Pueblo people who lived in the area when Europeans arrived had a sophisticated culture and advanced skills in stone masonry, ceramics and a wide range of arts and crafts.

Many of these traditional techniques are practiced to this day, handed down through the generations.

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The first Spanish explorers arrived in Albuquerque in approximately 1540, under General Francisco de Coronado, and later expeditions brought settlers deep into New Mexico’s river valleys. In 1706, a group of colonists were granted permission by King Philip of Spain to establish a new villa (city) on the banks of the Rio Grande (which means big or Great River). The colonists chose a spot at the foot of the mountains where the river

made a wide curve, providing good irrigation for crops and a source of wood from the Bosque (the cottonwoods, willows and olive trees that grow along the river). The site also provided protection from, and trade with, the Indians in the area. The colony’s Governor,

Francisco Cuervo y Valdez, penned a letter to the Duke of Alburquerque back in Spain to report their newly founded villa, named La Villa de Alburquerque in honor of the Duke. Over the centuries the first “r” was dropped, leaving Albuquerque spelled as it is today.

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San Felipe de Neri Church has long anchored life in Old Town Albuquerque, and has witnessed the rapid growth of the city. The early Spanish settlers were religious people, and the first building erected was a small adobe chapel where today’s San Felipe de Neri Church still stands in Albuquerque’s Old Town. Its plaza was surrounded by adobe homes, clustered close together for mutual protection. The chapel collapsed after the particularly rainy summer of 1792, but was rebuilt a year later. While the San Felipe de Neri Church has been enlarged and remodeled several times since the 1700s, its original thick adobe walls remain intact. The church is the anchor of Old Town, the historic and sentimental heart of Albuquerque, and the Plaza is host to many cultural events and local celebrations.

Today, Albuquerque is a major Southwestern city with a diverse population and some of the nation's leading high-tech research facilities including Sandia National Laboratory, Intel, and University of New Mexico. At the same time, its cultural traditions continue to be an essential part of everyday life in the city. With one foot in the past, one foot in the present and both eyes on the future, Albuquerque is a fascinating place to visit and an even better place to call home.

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With spectacular weather, 310 days of sunshine and an abundance of outdoor adventures, Albuquerque is a great place for both elite athletes and leisure recreation enthusiasts. Albuquerque is continually ranked among “the country’s fittest cities” by Men’s Fitness Magazine. Outstanding outdoor activities in Albuquerque and Central New Mexico include:

• Abundant and accessible biking and hiking trails • Year-round award-winning golf courses • Rafting and canoeing on the Rio Grande • Horseback riding with spectacular high-desert scenery • Ski and snowboarding very close to the city • Birding at three elevations • Rock climbing, mountaineering, and geo-caching neighboring the city

Favorite spectator sports include the Albuquerque Isotopes AAA baseball and great college matchups with the University of New Mexico Lobos.

Sports & Outdoor Activities

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Restaurants of Note Sadie’s of New Mexico - 3 Albuquerque Locations www.sadiesofnewmexico.com For over 50 years, Sadie's of New Mexico has been Albuquerque’s number one source for authentic and delicious New Mexican cuisine. The Range Café - 3 Albuquerque area locations http://rangecafe.com Featuring award winning breakfast such as Huevos Rancheros. Serving American, New Mexican and Southwest favorites like Tom's Meatloaf, Blue Corn Enchiladas, Country Fried Steak, and homemade Chile Rellenos, which are unlike any others. Nexus Brewery - 4730 Pan American Freeway, (505) 242-4100 http://www.nexusbrewery.com New Mexican Soul Food and Brew Pub. Il Vicino - 3 Albuquerque Area Locations & Santa Fe www.ilvicino.com Wood Oven Pizzas-Lasagna- Sandwiches-Salads-Hand-Crafted Ales The Frontier Restaurant - 2400 Central SE, (505)-266-0550 www.frontierrestaurant.com Welcome to the Frontier Restaurant, an Albuquerque tradition located across from the University of New Mexico, serving great breakfasts, burritos, burgers, roasted green chile, homemade flour tortillas, fresh squeezed orange juice, and the famous Frontier Sweet Roll. Additionally, there are many national chains such as Olive Garden, Black Angus, Outback, Chili’s, Applebee’s, Buffalo Wild Wings, etc.

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Online Resources Local Area Resources www.cabq.gov www.balloonfiesta.com www.newmexico.gov Chamber of Commerce www.abqchamber.com Housing and Relocating Assistance www.albuquerquehousehunter.com Local News www.albuquerquejournal.com Local Schools http://www.aps.edu Local Sports Teams Baseball: Albuquerque Isotopes http://www.milb.com/index.jsp?sid=t342 University of New Mexico Sports www.golobos.com .

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ZAB, which we believe to be the best ARTCC in the country, is one of 21 Air Route Traffic Control Centers in the National Airspace System. ZAB is divided into 5 areas of specialization; East, North, Southeast, Southwest, and Northwest. White Sands Missile Range (WSMR) is a military complex which plays an important part in our daily operations.

On the following pages we have brief descriptions of each area of specialization. We are one team and we work professionally together, but each area has its own characteristics.

ALBUQUERQUE CENTER-ZAB

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East Specialty The East Specialty has 8 sectors. The controllers work a large volume of high altitude crossing traffic. It is surrounded by three other Centers – Denver Center (ZDV), Kansas City Center (ZKC), and Fort Worth Center (ZFW). Amarillo Approach is the only

Approach Control Facility in the East Area; Sector 15 provides air traffic service to over fifteen small airports within the airspace and also controls considerable military traffic in IR Routes and AR Routes. Sector 15 also coordinates military flights with Cannon Approach, which is located in the Southeast Area. Sector 95 mostly deals with en route traffic and

departures/arrivals out of Albuquerque Airport and Santa Fe Airport. The East Area begins initial sequencing into Phoenix on Sectors 71/72 and continues into Sector 70. They also provide spacing to Denver, Houston, and Dallas/Ft. Worth when needed. The East specialty is physically located just past the CWSU on the right side of the control room and they are known as the “vectoring” specialty.

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Southeast Specialty The Southeast Specialty contains 8 sectors and currently has 36 CPCs. They control traffic in Southeastern New Mexico and the Southwestern corner of Texas, commonly called the “Big Bend” area. It is surrounded by three other Centers – Fort Worth Center (ZFW), Houston Center (ZHU) and Monterrey Center (MTY), our friends south of the Border. In addition to numerous small airports, the main airports served in this area are El Paso, Roswell Industrial Air Center, Holloman AFB and Cannon AFB, White Sands Missile Range and Spaceport America, one of the first commercial spaceports. The Southeast Specialty works closely to support missions from White Sands Missile Range, Holloman Air Force Base, and Cannon Air Force Base. Holloman AFB and Cannon AFB are home to the MQ1 and MQ9-Unmanned Aircraft Systems, in addition to the F22 Raptor, the C130 Hercules and the CV-22 Osprey. The Germans also have a squadron of Tornadoes’ out of Holloman AFB that routinely fly training missions throughout the Southeast Airspace. New Mexico State University also has established a Flight Test Center for Unmanned Aircraft Systems in Southern New Mexico. The Southeast specialty is physically located between the North and Southwest Specialties on the right side of the control room and they are known as the “friendliest” specialty.

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Northwest Specialty The Northwest Specialty contains 8 sectors and currently has 34 CPCs. They control traffic in Northern Arizona to include Phoenix and its terminal airports as well as Prescott, Flagstaff, Sedona, and numerous smaller airports. It is surrounded by two other Centers – Denver Center (ZDV) and Los Angeles Center (ZLA). The area operates 3 advanced Area Navigation Standard Terminal Arrivals (RNAV STARs) that utilize “Descend Via” procedures allowing aircraft to fly optimized profile descents which, among other things, significantly reduces fuel usage and carbon emissions. Since its inception, the EAGUL RNAV STAR has been recognized nationally as the most efficient STAR in the national airspace system. In addition to operations at Phoenix and its terminal airports, the Northwest Specialty is involved daily in sequencing to Los Angeles (LAX) and the basin airports, San Diego (SAN) along with airports in southern California, and Las Vegas (LAS) and its terminal airports. The Northwest also works closely with Luke AFB in support of its mission as the primary worldwide F16 training facility. The Northwest specialty is physically located just past the TMU on the left side of the control room and they are known as the “busiest” specialty.

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North Specialty The North Specialty controls the airspace above your head and most of western and northern New Mexico. It contains 7 sectors and currently has 35 CPCs. We have a relaxed atmosphere, but an expectation to develop knowledgeable and competent controllers. The only other Center the North has a common boundary with is Denver Center (ZDV).

The North has a diverse variety of airspace to challenge you every day. We provide spacing to the Phoenix airport for the Northwest specialty. This entails merging 2 to 3 streams of traffic into 1, while ensuring 8 miles in trail. This is accomplished through teamwork, vectors, and the use of speed control. We also control the airspace around Albuquerque Approach Control, the mountainous areas to the North, and west to Arizona. Through this you will be able to gain an intimate knowledge of where you live. You will become extremely familiar with the terrain and operation around Albuquerque, as well as the towns and cities throughout your range. We provide ATC services for Los Alamos (LAM), Taos (SKX), Angel Fire (AXX) , Raton (RTN), Gallup (GUP), St. Johns (SJN), Las Vegas (LVS), not the famous gambling destination, but the other Las Vegas, NM among other airports. Santa Fe (SAF) is a tower only airport and we act as their “approach control”. The North specialty is physically located between the East and the Southeast Specialty on the right side of the control room and they are known as the “sequencing” specialty.

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Southwest Specialty The SW specialty area starts at Los Angeles Center (ZLA) to the west, continues over Phoenix eastbound to 15 miles west of Truth or Consequences, and then south to the US/Mexico border, Mazatlan Center (MZT), and back to Los Angeles Center. The specialty consists of 8 sectors and currently has 40 CPCs. The SW primarily handles arrivals and departures to and from the Phoenix (the 10th busiest airport in the country), Tucson and LUF terminal areas. The en route traffic is eastbound and westbound traffic that is routed south of White Sands Missile Range. The SW specialty routinely sequences traffic for DFW, IAH, LAX, PHX and SAN. A large portion of the SW specialty is Special Use Airspace (SUA) which consists of Military Operating Areas (MOAs), Air Traffic Control Assigned Airspace (ATCAAs) and Restricted Areas. The SW specialty has a number of parachute jumping operations including the largest in the country between PHX and TUS. The SW specialty is physically located at the very end of the control room and they are known as the “most complex” specialty.

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Albuquerque International SunPort Airport Albuquerque International SunPort Airport covers 2,039 acres and has four runways. In 2006 the airport had 192,520 aircraft operations, an average of 527 per day: 41% scheduled commercial, 23% air taxi, 23% general aviation and 16% military. There are 322 aircraft based at this airport: 33% multi-engine, 30% single-engine, 18% military, 13% jet and 7%

helicopter. ABQ's terminal, which was expanded to its present size in the late 1980s and again in 1996, encompasses 574,000 sq. ft. (53,300 m²) of space. The airport has a Pueblo Revival style passenger terminal which houses two concourses and an area for commuter airline gates. The count of passengers at the Sunport has seen an average per year increase of 2% over the last 15 years. The largest passenger aircraft scheduled into Albuquerque is the Boeing 757, operated by Delta Air Lines on flights from Atlanta during spring and summer. The largest aircraft the Sunport usually sees is a UPS Airbus A300 to Louisville and Ontario. Years ago the airport had scheduled Trans World Airlines Lockheed L-1011s.

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Albuquerque ARTCC Phone Directory Operations Manager/Watch Desk (505) 856-4500

Air Traffic Manager (505) 856-4501

Staff Manager (505) 856-4502

Executive Officer (505)865-4503

Administrative Supervisor (505) 856-4504

Quality Control/Assurance (505) 856-4505

Planning & Requirements (505) 856-4510

Training Department (505) 856-4517

Airspace & Procedures (505) 856-4530

Traffic Management Officer (505) 856-4590

Administrative Front Desk (505) 856-4601

Facility FAX (505) 856-4607

NATCA Office (505) 856-4695

Guard House (505) 856-4305

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