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Cleveland Air Route Traffic Control Center

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Page 1: Cleveland Air Route Traffic Control Center

Cleveland Air Route Traffic

Control Center

Page 2: Cleveland Air Route Traffic Control Center

2

TABLE OF CONTENTS

Welcome Letter 3

Our Mission, Vision, and Values 4

About Cleveland Center 5

Cleveland Center Leadership Team 6

Cleveland Center Support Offices 8

Our Expectations of All Employees 9

Cleveland Center Directory 10

Local Area Information 11

Sporting and Special Events 12

Local Restaurants 13

Online Resources 14

Cleveland Center Area Map 15

Page 3: Cleveland Air Route Traffic Control Center

3

Welcome Letter

Dear New Employee,

Welcome to Cleveland Center! Here you will have an opportunity to work with an

outstanding team of professionals that help make us a great place to work and develop

your skills. Your knowledge, abilities and positive attitude made you a highly regarded

addition to our team, and I am certain that you will make a positive impact on our future.

All of us want to make your tenure at this facility as enjoyable and rewarding as possible.

Please feel free to ask any questions and express your thoughts and ideas to the staff and

senior leadership. Our aim is to create an informal atmosphere and involve everyone in

the process of making our facility an exceptional place to work.

I look forward to working with you, and would like to welcome you again to our team!

Sincerely,

Vincent V. Shobe

Air Traffic Manager,

Cleveland ARTCC

Page 4: Cleveland Air Route Traffic Control Center

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Our Mission:

• Provide a safe, efficient, responsive air transportation system that serves the

nation and supports the global aviation community.

Our Vision:

• We continue to improve the safety and efficiency of flight

• We are responsive to our customers

• We are accountable to the public

Our Values:

• Safety is our passion. We're world leaders in aerospace safety.

• Quality is our trademark. We serve our country, our customers, and each other.

• Integrity is our character. We do the right thing, even if no one is looking.

• People are our strength. We treat each other as we want to be treated.

Page 5: Cleveland Air Route Traffic Control Center

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About Cleveland Center

In June of 1936, Cleveland Center was first operated from small quarters inside the

terminal building at the Cleveland Municipal Airport, now Cleveland Hopkins

International Airport. As air traffic grew, facilities were moved into a hangar on the field

and from there to a space at the Cleveland Ordnance Plant of the Cadillac Motor Car

Division.

On February 7, 1961 the FAA commissioned the Cleveland Air Route Traffic Control

Center's new building in Oberlin, Ohio. The building was erected in 1959 at a cost of

approximately five million dollars with Thomas B. Bourne Assoc., Inc., Engineers &

Architects, Washington D.C. and Jennings & Churella, Inc., Engineers & Contractors,

New London, Ohio.

The Cleveland Air Route Traffic Control Center is

currently the fifth busiest en route facility in the

United States, and at times, has been the busiest. In

2001, Cleveland won an air traffic facility of the

year award. Controlling airspace over parts of seven

states and a small part of Canada, Cleveland handles

traffic flows to some of the busiest airports in the

country. Traffic to Chicago, New York, Detroit,

Philadelphia and Washington area airports are

sequenced and given their initial descents. Traffic en

route to many other parts of the country pass through

Cleveland’s central location.

The facility houses an eight area, 50 plus radar screen control room with more than 400

controllers and developmentals, a weather unit and traffic management team. A training

department complete with simulation lab, classrooms, and computer based instruction

workstations is on site. Cleveland Center also has an invaluable staff of technical and

administrative personnel supporting the operation.

Page 6: Cleveland Air Route Traffic Control Center

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Cleveland Center Leadership Team

Vincent V. Shobe, Air Traffic Manager

My name is Vincent Vernell Shobe. I’m the father of 4 children. My oldest daughter is

Ayana. She is 15 and the quiet, serious one of the bunch. She gives me constant hints

that she wants a brand new car for her 16th

birthday. All I

can say is: Whew! My second oldest daughter is Kyra.

She is 10 and the dominate one of the bunch. She’s my

drama queen. My next daughter is Amara. She is 9 and

adopted. Amara has tons of energy and likes to investigate

things. My son is David and he is 8. He is the quiet one

until you are around him a bit and then he loosens up. He

can terrorize his sisters in a New York minute.

For myself, I like motorcycles and ride a Honda VTX

1300C. I ride just about every day but I’m thinking I might

have to adjust to cold temperatures in Ohio. I’m good to

ride down to about 25 degrees and that’s my limit. The

family and I like camping and try to get out as much as possible. I used to play a lot of

golf but haven’t in the past two years so I probably have a Z game instead of an A game.

I have one brother in Omaha where I was born and raised. He is the youngest and his

name is Milton. My best friend is Dennis, and we have been buddies for thirty-two years.

He lives in Lincoln, NE.

While I was in Washington, D.C., I ran a charity called FoodforAll that donated groceries

to underprivileged families every week in the DC area. We delivered groceries to about

70 families on a weekly basis.

I enjoy the water and I’m excited about activities near Lake Erie.

My air traffic background is pretty varied. I started out in the ARTCC in Anchorage as

my first duty station. From there I went to LAS Tower, then the approach control. I

started my management career in Kansas City at the TRACON and then transitioned into

the regional office. From there I moved to St. Louis TRACON, the tower, and then back

again. Most recently was a detail in Washington DC. That was my second tour. My first

detail was in terminal Quality Assurance and the second was working in procedures for

terminal.

Page 7: Cleveland Air Route Traffic Control Center

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Laura Vilagi, Acting Assistant Air Traffic Manager

Laura Vilagi is the Cleveland Air Route Traffic Control Center Acting

Assistant Air Traffic Manager. She has worked at Cleveland Center

since 1986 in a variety of roles beginning as a controller in Area 5. Her

air traffic experience includes Air Traffic Control Specialist in Areas 5

and 7, Traffic Management Coordinator, Operations Supervisor in

Areas 3 and 2, Quality Excellence Supervisor, Acting Support Manager

Training, Operations Manager, and Administrative Operations

Manager.

Laura is a native Ohioan from the Elyria area and was previously a

Registered Nurse in multiple critical care areas. Her son, Nick, is

involved in soccer and basketball. Pets include a frog and their dog

Autumn, rescued from the pound.

Mark Madden, Traffic Management Officer

Mark Madden is the Cleveland Air Route Traffic Control Center Manager for System

Operations, more commonly known as the Traffic Management Unit (TMU). He has

worked at Cleveland Center since 1982 in a variety of roles since starting his career as a

controller in Area 4. Mark has been involved in many airspace and route redesign

projects as well as redesign of sectors and area configurations. Implementation of new

automation systems like the National Traffic Management Log

(NTML) and the Enroute Status Information System (ESIS) are some

of his accomplishments.

Mark was born and raised in Northeast Ohio. His education includes a

bachelor’s degree in Aerospace Flight Technology from Kent State

University. Experience as a multi-engine instrument flight instructor,

as well as charter and freight pilot experience, provides him with an

insightful perspective for our customer’s concerns.

Mark and his wife Sandra live in Cuyahoga Falls near the Cuyahoga

Valley National Park. They take advantage of the park’s hiking and

biking trails with their two golden retrievers, Jake and Elwood. Outside interests include

golfing and reading crime, mystery, and military history books. He also is a sports fan

and likes to follow the Browns, Cavs, and Indians. Mark listens to all types of music; his

favorite artist is Bruce Springsteen.

Mark has an open door policy and is available in his office just inside the second floor

administrative wing in Cleveland Center.

Page 8: Cleveland Air Route Traffic Control Center

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Cleveland Center Support Offices Training Department

The Training Department provides guidance and support for training in the facility. Support Staff is

engaged in daily training activities involving developmental and CPC controllers, implementation of

training programs, design and distribution of materials, and management of training data.

Quality Assurance The quality assurance staff works to foster individual and group values, attitudes, competencies, and

patterns of behavior that contribute to a Safety Culture. Achievement of a safety culture at Cleveland

Center is dependent on both quality assurance and quality control. National and facility orders, error

reduction initiatives, and staffing initiatives are examples of quality assurance. Performance Verification,

Facility Self Assessments, remote or direct monitoring, and Quality Assurance Reviews are examples of

quality control. The quality assurance staff prides itself on providing honest and accurate feedback on both

individual and system performance that can be used to enhance safety at Cleveland Center.

Traffic Management Unit Cleveland Center TMU coordinates with the operational areas, adjacent ARTCC’s, and towers to regulate

the flow of traffic. The unit implements various Traffic Management Initiatives through the Air Traffic

Control System Command Center in Herndon, VA.

TMU also has weather coordination duties: PIREPS, SIGMETS and Center Weather Advisories.

Automation Department The Automation Department is part of ATO-E Program Operations, and consists of the Field Automation

Support Team (FAST). The parent organization is located at the William J Hughes Technical Center and in

Washington, DC. The automation group at ZOB (Cleveland Center) provides guidance and support for

ATC systems, including local problem analysis, system upgrade and database modification to support ZOB

sectorization and traffic flow.

Flight Data Communications We amend, enter, and remove proposed Domestic and ICAO Flight Plans and send departure messages. We

update the altimeters every hour, upper winds 4 times a day, and handle FDC and D notams. We receive

and transmit INREQS, ALNOTS, GENOTS/RENOTS, NOTAMS, Stolen Aircraft Reports, and CWAs.

During Host computer shutdown we manually deliver flight plans to the proper area and update the weather

every hour.

Human Resources Department The Human Resources Department is comprised of six employees and one supervisor. The department

processes orientations, clearances, benefits, Workers’ Compensation claims, payroll, leave requests, and

travel vouchers. It assists employees in the completion of retirement applications. It is the focal for

programs such as Performance Management, Merit Promotion, ATCS Health Program, Awards and

Recognition, EEO, Budget, and special projects, as needed. The Human Resources Dept. also serves as the

liaison between the supervisors and Labor Relations staff in the processing of grievances and employee

related actions. This small group of people supports a facility of approximately 525 employees.

Plans and Programs We provide Air Traffic logistical support; assign lockers, distribute headsets, and oversee the distribution

of controller chairs among other things, both in the Control Room, and elsewhere throughout the building.

We are the Air Traffic focal for frequency and landline issues, as well as VSCS / VTABS, and DSR. We

oversee the implementation of new Air Traffic systems including ERAM, and NextGen, and are

responsible for the mitigation of construction and equipment installation impacts. If you need it done, “We

Do It”.

Airspace and Procedures The Airspace and Procedures office works closely with the operational aspect of air traffic movement. The

office provides oversight for the documentation of agreements on how aircraft will be handled internally

and between the various air traffic facilities that work with Cleveland Center. Review and input is also

provided for many of the orders that dictate how air traffic services are provided to our customers.

Additionally, cartographic services are provided by this office.

Page 9: Cleveland Air Route Traffic Control Center

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Our Expectations of All Employees

Cleveland Center leadership team expects all employees to:

• Come to work, be on time

• Be prepared – mentally and physically

• Understand leave policy and manage your leave appropriately

• Be cooperative and professional

• Treat people with respect and dignity

• Take initiative

• Be accountable

• Lead by example – be a good role model

• Do not tolerate or engage in any form of harassment or discrimination

• Actively participate in training

• Know your airspace and systems, know your equipment

• Use prescribed phraseology/correct facility and equipment names

• Follow rules and procedures

• Be open to feedback – provide honest information

• Be an effective team member

• Ask for help when you need it

Page 10: Cleveland Air Route Traffic Control Center

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Cleveland Center Directory

The following list provides the most commonly used phone numbers within the

Cleveland Center facility:

Air Traffic Manager’s Office

Vincent V. Shobe Air Traffic Manager 440-774-0320

Laura Vilagi Acting Assistant Air Traffic Manager 440-774-0310

Elaine Kimbler Lead Secretary 440-774-0412

Training Department

Donna Martin Support Manager 440-774-0328

Dominique Sorbo Support Specialist 440-774-0326

Dan Koston Support Specialist 440-774-0644

FAX 440-774-0687

Human Resources

Gladys Feliciano Supervisory PMS 440-774-0521

Cheryl Monschein PMS 440-774-0398

Operations

Watch Desk 440-774-0426

Page 11: Cleveland Air Route Traffic Control Center

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The Lorain County Area

Heman Ely came here in the early 1800s, and quickly recognized the area’s unique

potential and beauty. It reminded him of the pleasant times he had spent in the Lorraine

Region of France. The industries such as shipbuilding, steelmaking, and fishing brought

people, money and railroads to the area. A growing economy attracted more residents,

and in 1822 Lorain County was formed from parts of Cuyahoga, Medina, and Huron

counties.

Today, some of the original industries still exist, but on a smaller scale. The Lorain

Steel Plant is still an industrial icon of the county. Like other landmarks, the steel

mill remains part of county history. The heritage of Lorain County is everywhere - from

the early home of the "Spirit of '76" painter, Archibald Willard in Wellington, through the

Historic Harbourtown 1837 shopping district of Vermilion and the real ship pilot house at

the Inland Seas Maritime Museum, to the county seat of Elyria.

Lorain County still offers a panoramic of sites and scenery. On

the north, there is the "Jewel of the Port", the Lorain Lighthouse.

Further south, in Elyria sits the Hickories Museum, the restored

home of industrialist and pioneer automaker Arthur Garford

(friend of Theodore Roosevelt). Oberlin College has the world-

famous Conservatory of Music, and was the first college in the

country to admit men and women as well as African-Americans

to degree programs. A shoreline beach along Lake Erie

called Lakeview Park offers spectacular sunsets, historical

bathhouses, a stunning rose garden, and views of the Lorain Lighthouse. A town in Avon

called French Creek is a center for antiques and crafts, and is becoming known as "the

Ruhr of the West Side" for its rapid industrial and commercial growth.

www.visitloraincounty.com

Page 12: Cleveland Air Route Traffic Control Center

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Attractions Abound in Cleveland

Playhouse Square attracts the best in professional theatre, including comedies, dramas,

musicals, and more. It is the second largest theater complex in the country. Severance

Hall near University Circle is home to the world renowned Cleveland Orchestra. There

are fine museums such as The Cleveland Museum of Art, The Crawford Auto-Aviation

Museum, The Cleveland Museum of Natural History, The Rock and Roll Hall of Fame

and Museum, and more. The Cleveland Botanical Gardens attracts thousands of nature

lovers every year.

Downtown Cleveland clearly displays

reverence for its history. Public Square

is home to the Soldiers’ and Sailors’

Monument, dedicated to servicemen and

women who have served their country.

Lake Erie provides the opportunity for

boating and fishing. The Great Lakes

Science Center has many interesting

activities and exhibits including an

IMAX theater.

Sporting and Special Events

Cleveland boasts professional teams in most major

sports, including basketball, football, and baseball.

The Indians’ Progressive Field and Cleveland

Browns Stadium, located in the heart of downtown,

are readily accessible by public transportation and

offer incredible views of the skyline. Quicken

Arena, also downtown, is home of The Cavaliers and

features a variety of events throughout the year.

www.positivelycleveland.com

Page 13: Cleveland Air Route Traffic Control Center

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Local Restaurants

Presti's of Oberlin

551 W Lorain St, Oberlin, OH

http://www.prestisofoberlin.com - (440) 775-2511

Weia Teia

9 S Main St, Oberlin, OH

(440) 774-8880

Mandarin Chinese Restaurant

82 S Main St, Oberlin, OH

(440) 774-4500

Lorenzo's Pizzeria

52 1/2 South Main Street, Oberlin, OH

http://www.lorenzospizza.com - (440) 775-0118

Page 14: Cleveland Air Route Traffic Control Center

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Online Resources

Local Area Resources and News

www.loraincounty.com

www.loraincounty.us

www.cleveland.com

Chamber of Commerce

www.loraincountychamber.com

www.cuyahogaco-oh.com

www.medinaohchamber.com

Housing and Relocating Assistance

www.apartmentguide.com

www.chroniclet.com

www.morningjournal.com

www.ourtownsnews.com

Local Sports Teams

Baseball: Cleveland Indians www.clevelandindians.com

Basketball: Cleveland Cavaliers www.nba.com/cavaliers

Football: Cleveland Browns www.clevelandbrowns.com

Hockey: Lake Erie Monsters www.lakeeriemonsters.com

Soccer: Cleveland City Stars www.clevelandcitystars.com

Page 15: Cleveland Air Route Traffic Control Center

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Cleveland Center

326 E. Lorain St. (SR 511)

Oberlin, Ohio 44074

Page 16: Cleveland Air Route Traffic Control Center

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