Alan Maxwell74 Garden Rd, Avalon, Lower Hutt 5011

mobile: 027 442 9766

email: amax well565@gmail.com

Linkedin profile: https://www.linkedin.com/in/alan-maxwell

Summary

During the many years I have worked in the telecommunications industry I have been involved in operations, software development, testing and delivery, I have also recently been involved in hardware installation and commissioning.

I have developed a broad range of skills and professional relationships which would be of great benefit to any employer and I enjoy extending myself to learn even more.

My strong interpersonal skills, proven staff management ability and technical aptitude have resulted in highly positive feedback from external and internal stakeholders.

Key Skills

Project ManagementTechnical Project Manager leading groups of development and test engineers to deliver quality solutions to customers. Reflected in recent customer feedback on my commitment to deliver to expectations.

Leading teamsTechnical lead of teams in technology upgrade and system delivery projects and a team leadership position for my service management position

Managing diverse personalities to deliver positive customer outcomes assisted in resolving issues that were escalated from the technical teams.

Stakeholder ManagementManaging stakeholders by reporting issues and risks and working with them to resolve issues and mitigate risks

I have consistently received very positive feedback from both internal and external stakeholders.

Budget ManagementExperienced in managing multi-million dollar operating/capital budgets, financial reporting and preparing business cases.

Strategic thinkingHave often made recommendations to senior management with improvement recommendations including the establishment of Complex Service Centre in Telecom New Zealand to reduce front line support and system development costs.

Contract DevelopmentThroughout my career I have been responsible for managing and supporting contract development and managing contract deliverables with vendors and customers.

Providing input into contracts and technical review of contracts has ensured that what is contracted can be delivered to customer expectations.

Solution DevelopmentA major component of my roles, and an aspect I pride myself on, is understanding customer requirements, identifying solutions, and scoping projects to deliver these requirements.

CommunicationI have excellent communication skills which I have demonstrated throughout my career with various stakeholders and technical teams and have a particular talent for being able to translate highly technical issues to language that high level stakeholders require.

Technical Skills & ExperienceExperienced in:

AIM (Agile based), Six Sigma, and ITIL Virtualization Cloud Solutions Oracle Hardware and Software Intelligent Network Systems Operational Support Systems Unix Operating Systems Installation Operation Messaging and Conferencing Solutions NEAX Exchanges

Mobile Network Solutions VoIP Time Division Multiplexing (TDM) Customer Provisioning Systems Network Management Systems VoIP Test Tools Backup and Restore Solutions IP Routing

Training and Certification Alcatel-Lucent Career Development and Certification: Primavera Training Project Managers - Managing The Testing Process - 2015 1830 PSS (OTN) Introduction – 2015 Blueprint Solutions Introduction for Solution Architects - 2015 Contract Implementation Process - 2015 Planning Project Costs - 2015 The Time Value of Money and Investment Decisions for Non-financial Professionals - 2015 Principles of Accounting and Finance for Non-financial Professionals - 2015 Financial Statements for Non-financial Professionals - 2015 Introduction to Service Provider operations, business processes and IT integration (Alcatel-Lucent) – 2014 Planning & Implementing a Business Strategy - 2014 Solution Architect Roles and Responsibilities - 2014 How to Facilitate a Strategy Workshop - 2014 Alcatel-Lucent Interior Routing Protocols - 2014 Interpersonal Communication: Targeting Your Message - 2014 Interpersonal Communication: Listening Essentials - 2014 Interpersonal Communication: Being Approachable - 2014 Using E-Mail and Instant Messaging Effectively - 2014 Alcatel-Lucent Processes for Financial Management of Customer Projects – 2014 How to Facilitate a Strategy Workshop – 2014 Cloud NPI (Alcatel-Lucent) - 2013 Alcatel-Lucent Interior Routing Protocols - 2013 Alcatel-Lucent Scalable IP Networks - 2012 Alcatel-Lucent Services Architecture - 2011 ITIL Introduction - 2009

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Employment Summary

Aug 2015 – Present Time spent travelling

Nov 2003 – Aug 2015 Network solutions Manager, Alcatel-Lucent

Responsibilities Technical Lead of network changes for the mobile programme Managing technical resources across multiple platforms and technologies Maintaining effective relationships with clients and vendors Test Management and Execution Project Scoping and Contract Preparation Equipment Installation and Commissioning System Integration Solution DesignAchievements Successfully led the technical teams and vendors for two complex Mobile Network upgrades with extremely

positive stakeholder feedback Ensured stakeholder satisfaction with test scope, execution and results Worked closely with stakeholders in utility company to understand management and support system

requirements and scoped project to deliver these requirements Successfully lead a technical team made up of vendors and internal engineers in Singapore to design and build

a VoIP backup and restore solution Have been involved in a wide range of integration projects with management systems and third party vendor

systems including Cisco, Juniper and IBM support systems Have consistently received highly positive stakeholder feedback

Mar 1998 – Nov 2003 Investment Manager, Messaging and Conferencing, Telecom, NZ

Responsibilities Vendor Management Multi Million Dollar Budget Management SLA Management Financial Reporting Business Case Preparation Platform Lifecycle ManagementAchievements Completed several high value business cases and contracts for operational support, system refresh,

outsourcing and leasing Managed Opex/Capex Budgets Developed and Provided Financial and SLA Reporting

Mar 1992 – Mar 1998 Service Manager Centrex/VPN, Telecom NZ

Responsibilities Vendor Management Team Leadership SLA Management Financial Reporting

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Business Case Preparation Service Performance Reporting Design and Delivery of Service TrainingAchievements Led the Introduction of New Centrex and VPN Services Prepared a successful Business Case for the introduction of a Complex Service Centre to reduce

implementation and operation costs Led and trained a diverse team to support the ongoing development, growth and reporting of the Centrex and

VPN services Received the following awards:

Telecom Team Member Values Award – April 1996 Telecom Notable Quality Achievement Award – September 1995 Telecom Notable Values Award - July 1995 and October 1995 Business Group Award Winner (Network Operations) - December1995 Chairman’s Best of the Best Award (Runner Up) 1996

Feb 1980 – Mar 1992 Telephone Technician, Telecom NZ Responsibilities 3rd level support for Computerized Telephone exchange equipment Escalate to vendor support where necessary Developing and Implement software changes Complex hardware and software fault diagnosis and resolution Providing 24/7 escalation fault support Co-ordinating with other support staffAchievements Pragmatically resolving issues, preparing senior management reporting for escalated issues Implementing numerous major network upgrades Developing procedures and service definition documentation

Referees

The most recent customer feedback is (available on Linkedin):“I have worked with Alan on a number of technology projects over the years. Alan has excellent technical knowledge and what he does not already know, he rapidly becomes proficient on. He has a “can do” attitude with a strong delivery focus – so that what Alan commits to, he delivers! All in all, an awesome man to have on your team”

Referees’ contact details available upon request

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