agresso webinar - back-office best practices 111209
TRANSCRIPT
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ViewtherecordedWebinarhere!
https://agresso.webex.com/agresso/lsr.php?AT=pb&SP=EC&rID=34067277&rKey=179812d628e712d5https://agresso.webex.com/agresso/lsr.php?AT=pb&SP=EC&rID=34067277&rKey=179812d628e712d5 -
8/7/2019 Agresso Webinar - Back-Office Best Practices 111209
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BackOfficeBestPractices
HowTravelManagementCompaniescanachievegreater
efficiencies
and
a
competitive
edge
with
an
integrated
backofficesolution
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NormRoseSeniorTechnologyand
CorporateMarketAnalyst,
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SpenceKnudson
ChiefFinancialOfficer
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CharlesJohnstonDirectorofAgressoTravel
Solutions
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TMCBackOfficeBestPractices
HowTravelMana ementCom aniesCanAchieveGreaterEfficienciesanda
CompetitiveEdgewithanIntegratedBackOfficeSolution
November10,2009
Norm Rose
Senior Technology and Corporate Market Analyst.
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WhatisanERP?
TravelBookingProcesswithStandAloneSystems
BIProvidesUniqueInsight
DevelopingaBusinessCaseforanIntegratedERPSolution
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Enter riseResourcePlannin ERP s stemsarecom risedofmulti le ti htl integratedmodulesorapplicationsthatallowcompaniesimprovedinsightintoandcontrolovertheirinternalbusinessprocesses
ERPsolutionsbeganwithmanufacturingcompaniesinthe1960s
In1990stheseERPsbecamethebackboneofmostmediumtolargebusinesses
Source: PhoCusWright Inc.
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TravelBookingProcesswithStandAloneSystems
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TravelBookingProcesswithIntegratedERP
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The
Specialized
Requirements
of
Travel
Accounting
DebitMemos
CommissionTracking,CollectionandReconciliation
DataValidationandCleanUp
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What
is
Driving
the
Demand
for
an
IntegratedBackOffice?
T eNee toManageR s na ompet t ve o a Env ronment
Inefficiencyandinadequatevisibilityassociatedwithdisparatebackofficesystems
eman so o a ommerce
Theneedtoseamlesslyconsolidateinformationonaglobalbasis
InabilitytoManageChange Reorganizations
MergersandAcquisitions
RegulatoryReportingRequirements
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RealBIProvidesAnalysisthatisNotApparentbySimplyRunningReports
Comparativeprofitabilitybetweenclientsegments
Source: PhoCusWright Inc.
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BenefitsofanIntegratedERP
Solution Acompleteviewofcorporatefinancialswithoutmanualcompilation
Informedmarketingstrategies
Fasterbillingandcollections
Maximizingpurchasingpower
Realisticbudgetcreationandmanagement
Improvedinternalprojectmanagement
Trackingproductivityandassessingservicefees
Managingandcontrollingexpenses
ImprovedHumanResourcesmanagement
Tyingemployeecompensationtoperformance
Theabilitytorespondtoindustryparadigmshiftsandotherchanges
Leveragingcurrenttechnologyforbetterinformation
Source: PhoCusWright Inc.
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Value
of
Inte rated
Solution
Function StandAlone Solution IntegratedSolutionValue
Integratedaccounting Basiconeway handoff GDSinformation canbeusedbyallmodules
S ecialized IT su ort IT staff must su ort travel accountin and Knowled e needed for a sin le s stem reducin
otheragencyapps
therequirementforspecializedsupport
Businessintelligenceaccesstoallreservation
informationLimitedreportingcapabilities. Oftenmustfeed
systemintostandalonedatawarehouseorBI
system
Anintegrateddatawarehouseispartofthe
solutionwithallinformationisavailableacross
modules
,
limitedoptionstochargebackmistakescaused
bythecustomer
backiferrororiginatedwiththecustomer
IntegratedHRmodule N/A Fullyintegratedsolutioncanlookatthe
employeebasedontotalcontribution
Integratedfinancials Handoff fromtravelaccountingtoexternal
financialscanbeincompleteandproneto
errors
Nohandoff isnecessaryasentiresystemis
integrated
Efficiencysavings Uniqueskill setneededtoquerydatainstand
alonetravelaccountingsystem
Singlestandardinterfaceacrossallmodules
Total customerview Limitedcustomerviewbasedontransactiononly
Canevaluatetotalvalueofcustomeracrossfunctionsandindustry types
IntegratedBI HandoffofdatatoBIsystemmayresultin
incompleteorinaccurateinformation
DatastoredinasinglesystemandBItoolscan
beusedtoevaluatealldataforthecustomer
andforinternaloperations
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BeyondTravelAccounting:ManagingaLargeEnterprise
UnderstandingtheCostofPoorTechnology
TheSubstantialROIofaFullyIntegratedEnterpriseLevelSolution
EstablishingaBusinessCaseforIntegratedERP
Source:PhoCusWright Inc.
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ThankYou!
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www.agresso .com etterway
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KeyTravel&
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CompanyBackground
Established1980
Focusedonthethirdsector
charities,universities,faithbasedand
othernotforprofitorganisations
Over2000customers
GrossSalesofover55m
OfficesinLondon,Manchesterand
Brussels
Privatelyowned
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WhyCentralCommand?
Globallyscalable
Improvedcontroloverprocessanddata
Enhancedcustomerdocumentation
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SystemDevelopments
VisaPOS
MidOfficeQuery
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OpenArchitecture
Trainline RailIntegration
Previouslyrailbookingsweremanuallykeyedtomidoffice
Nowfilesreceivedever 15minutesfromrail rovider
Custombuilttransformationprogramme
FilesautomaticallyingestedbyCentralCommand
Over6000transactionsprocessedsincesystemgolive
IntegratedAir/Railreporting
Reductionof1.5FTEs
CodeextendedtohandleadditionalrailcompanyinBelgium
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OpenArchitecture
V saPo nto Sa e
bookings,butrequiresGDStraining
POSbuiltinonemonthusingin
AutointerfacetoCentralCommand
Im roved re ortin and workloadmanagement
Improvedinformationaccuracy
GDSIndependenceresultsin20%productivityimprovement
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EnhancedcustomerdocumentationandMI
nvo c ngan
generatebespokeinvoice
Richinvoicedata
Improvementincustomerinvoiceapprovals
Customer MI now consistent withinternalMIduetosinglesourcedatabase
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Improvedcontroloverprocessanddata
M O ceQuery
Benefits
25secondsaving
RealTimeData
Betterquality
BuiltInHouse
RealTimeinformationdeliveredtotheAgent
AddressInformation AccountManager
CreditLimitsPO Bu getCo e etcrequirements
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Summary
Improveddataintegrityandconsistency
Enhancedcustomerdocumentationandreporting
IncreasedMIanddecisionmakingcapability
Increasedstaffproductivityandcostreduction
CostSavingsof500kinmanpowerwhencombinedwithfrontofficeautomation
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