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AASHTOWare - Transportation Software Solutions
Contents
Participants
Follow-up
Purpose
Introduction
Results
Trns•port2004 Customer
Satisfaction Survey and Results
Trns•port User Group PresentationOctober 14, 2004Mobile, Alabama
Jim Johnson, PEConstruction System Engineer - FDOT
AASHTOWare - Transportation Software Solutions
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Participants
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Purpose
Introduction
Results
Survey DatesConducted: February 2004
“The purpose of the survey is get customer input to enable us to improve the quality and services regarding the Trns•port product. Gathering this information is an important element for our performance and quality improvement processes.”
Chuck Conley, AASHTO Project Manager February 4, 2004
Purpose
AASHTOWare - Transportation Software Solutions
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Survey Content
• Customer Services• Product Installation• Training• Documentation• Task Force Involvement• Value of Product Compared to
Fees Paid• Survey Respondents
AASHTOWare - Transportation Software Solutions
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Who Took It?
• 36 Total Respondents– 8 Engineers/Engineering Technicians– 12 Project Managers/Supervisors– 11 IT Specialist– 5 Others
• Trns•port System Manager
• IT Business Analyst
• Administrator and Planning and Research Associate
AASHTOWare - Transportation Software Solutions
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Summary Results
• How Well do Current Customer Services meet your expectations26 Good or Excellent 4 Average 6 Fair or Poor
AASHTOWare - Transportation Software Solutions
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Summary Results
• Your Level of Satisfaction with Product Installation Instructions and Process18 -22 Satisfied or Very Satisfied 2 – 7 Neutral or Not Sure 6 – 8 Dissatisfied or Very Dissatisfied
AASHTOWare - Transportation Software Solutions
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Summary Results
• Your Level of Satisfaction with Available Training 21 -28 Satisfied or Very Satisfied 5 – 11 Neutral or Not Sure 1 – 2 Dissatisfied or Very Dissatisfied
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Summary Results
• Your Level of Satisfaction with Manuals and Documentation19 -23 Satisfied or Very Satisfied 7 – 11 Neutral or Not Sure 4 – 6 Dissatisfied or Very Dissatisfied
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Summary Results
• The Task Force Understands the Construction Management Needs of My Organization23 Agree or Strongly Agree 9 Neutral or Not Sure 4 Disagree or Strongly Disagree
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Summary Results
• Please Rate the Value of the Product Capability Compared with the Fees Paid21 High Value or Very High Value10 Average Value 5 Low Value or Unacceptable Poor Value
• Would you Recommend this Product to Colleagues or Contacts? 30 Yes 2 No4 Not Sure
AASHTOWare - Transportation Software Solutions
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Follow-up Plans
• Task Force Using Results to Guide Policy and Future Product Direction– Chair’s Report
• Contractor Using Results to Assess Interaction with Users and Establishment of Procedures for Product Delivery– Contractor’s Report
• Follow-up Surveys– Annual Surveys to be Conducted– Seek and Encourage More Survey Participation
AASHTOWare - Transportation Software Solutions
Contents
Participants
Follow-up
Purpose
Introduction
Results
You can participate while here at the 2004 TUG.
A computer has been set up for your use in completing this year’s
survey.
Please take an opportunity to give us your feedback while
here
