aa14 movitel-mozambique 2012 03 29 for bilateral

GSM Association Movitel Mozambique Official Document AA14 MOZVG Restricted

Date:29th March 2012 Submitted by:

Dang Trung Hien IR Commercial Manager

International Roaming Agreement - Individual Annexes 5.0 October 2007

This is a non binding permanent reference document of the GSM Association.

Security Classification Category (see next page) Restricted to

Members Associate Members

NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of duplication. This waiver does not release the control requirements for GSM Association RESTRICTED documents.




Restricted Information Access to and distribution of this document is restricted to the persons listed under the heading Security Classification Category*. This document is confidential to the Association and is subject to copyright protection. This document is to be used only for the purposes for which it has been supplied and information contained in it must not be disclosed or in any other way made available, in whole or in part, to persons other than those listed under Security Classification Category* without the prior written approval of the Association. The GSM Association (Association) makes no representation, warranty or undertaking (express or implied) with respect to and does not accept any responsibility for, and hereby disclaims liability for the accuracy or completeness or timeliness of the information contained in this document. The information contained in this document may be subject to change without prior notice.

Copyright Notice Copyright 2012 GSM Association GSM and the GSM Logo are registered and the property of the GSM Association.

Document History

Version Date Brief Description 3.1.1 August 1998 Document Classification Scheme 3.2.0 September 1998 Changes due to SMS new principles approved Plenary #40 3.2.1 September 1999 Inclusion of CAMEL and HSCSD under Bearer Services. NS CR #4 3.3.0 April 2000 The change requests approved/noted at Plenary 43 were incorporated. 3.4.0 October 2000 Changes due to GPRS roaming included as approved by Plenary 44. Implementation

of BARG Documents: Doc 91/00, Doc 196/00, and Doc 198/00. Plenary Doc 152/00Rev 1

3.4.1 March 2001 NSCR #10 Inclusion of the Update and Application dates and changes to the sub-headings of Annex I.3.1 (I.3.1.1 and I.3.1.2)

3.4.2 September 2001 NSCR #11 Change in the title of Annex I.3.1 and deletion of sub-section I.2.3, I.3.1.3 and I.3.1.4. Reference to IOT in Annex I.2

3.5.0 November 2001 CR 13 To cater for 3G Services. 3.6.0 January 2002 CR 14 BARG Doc 242/01 regarding SMS Welcome and Data Privacy for SMS

Welcome and CR 15 BARG Doc 266/01 regarding Picture Messaging. 3.7.0 April 2002 CR 16 BARG Doc 019/02 Rev 3 regarding the inclusion of a CAMEL Invocation

Fee. CR 17 BARG Doc 033/02 was withdrawn during BARG # 56 (Subject: Limitation to Long Call Duration) CR 18 BARG Doc 039/02 Rev 1 regarding the implementation of the GPRS IOT Template.

3.8.0 July 2002 SCR 19 BARG Doc 100/02 to add a new sub section to Annex I.1 which will now include a comprehensive contact list. SCR 20 BARG Doc 101/02 regarding changes to the Revision Sheet and an additional sheet where operators are to record changes effected. CR 21 BARG Doc 102/02 regarding the rounding rules applied to partial GPRS CDRs.

3.9.0 October 2002 SCR 25 BARG Doc 174/02 to remove all references to X.25 as per action point 57/13 raised in BARG #57. SCR 27 BARG Doc 177/02 to include the HPMN Operators Customer Care numbers for cases where the roaming subscriber needs to be referred back to the home Public Mobile Network.

3.10.0 November 2002 SCR 26 BARG Doc 176/02 rev 1 to amend wording of Annex I.3 with special emphasis on Premium Numbers. SCR 28 BARG Doc 178/02 rev 2 to introduce a new Annex I.5.3 dealing with Relevant Miscellaneous Technical Details. NSCR 29 BARG Doc 224/02 to introduce two formats for the presentation of International Tariffs in Annex I.3

3.10.1 December 2002 NSCR 30 BARG Doc 275/02 to include reference to SMS Interworking in Annex I.4.4 NSCR 31 BARG Doc 278/02 Rev 1 to quote the maximum charge of Premium Numbers.

3.11.0 April 2003 SCR 32 BARG Doc 029/03 Rev 1 to cater for WLAN Roaming.




Version Date Brief Description 3.12.0 August 2003 SCR 33 BARG Doc 106/03 to include a threshold for SMS indicated only in case

APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS IW. 3.13.0 September 2003 SCR 034 (BARG Doc 116/03Rev3) Move to Technology Neutral Agreement 3.13.1 October 2003 NSCR 036 BARG 209/03, clarification of information needed for GPRS. 3.13.2 February 2004 Approval by the EMC of CR 37 (BARG 63/021) regarding the inclusion of the Single

Band GSM 850 MHz and Dual Band GSM 850/1900. 3.14.0 March 2004 SCR 039 (BARG 63/061), inclusion of Call Type Levels. 14.1 November 2004 NSCR 042, BARG Doc 64_069 Removal of Recognition Column in the Revision

Sheet. 15.0 February 2005 SCR 043, BARG Doc_10 To support combined HUR and a single SDR level. 16.0 May 2005 mCR 044 BARG Doc 65_019 Inclusion of contact details for Agreement

Management. mCR 045 BARG Doc 65_046 Clarification of GPRS IOT. mCR 047 BARG Doc 65_ 051 Inclusion of CAMEL Phase required to be supported for own subscribers. mCR 048 BARG Doc 65_052 Clarification of kilobyte and megabyte. MCR 049 BARG Doc 65_054 Bring AA. 14 in line with BA. 12. mCR 050 BARG Doc 65_057 Inclusion of Bank Account Details on invoices.

17.0 November 2005 MCR 051 BARG Doc 66_015 Inclusion of options for the support of Electronic Invoicing. MCR 052 BARG Doc 66_023 Rev 1 Inclusion of Call Type Levels for CAMEL MCR 053 BARG Doc 66_ 029 Inclusion of the Billing & Transfer to Annex I.8. MCR 054 BARG Doc 66_035 Removal of SMS Welcome Sections. mCR 055 BARG Doc 66_042 Inclusion of SMS MT records.

18.0 May 2006 MCR 056 BARG Doc 67_025 Deletion of Annex I.5.3 Miscellaneous Technical Details MCR 057 BARG Doc 67_026 Deletion of Place Name Database Information and change in the wording for SMS Interworking MCR 058 BARG Doc 67_027 Introduction of Security Features in a new format MCR 059 BARG Doc 67_028 Update to the Billing & Transfer Information MCR 060 BARG Doc 67_029 Update to the Revision Sheet MCR 061 BARG Doc 67_031 Update to Annex I.7 Fraud Prevention Procedures MCR 062 BARG Doc 67_033 Introduction of the need to state the full list of prices for Premium Numbers MCR 063 BARG Doc 67_034 Removes the need to state tariffs in minute intervals Annex I.3.1 MCR 064 BARG Doc 67_035 Removes the need to state tariffs in minute intervals Annex I.3.1.2

19.0 November 2006 mCR 065 BARG Doc 68_009 Rev 1 Removal of Services Definitions MCR 066 BARG Doc 68_015 Inclusion of additional fields in I.8.1 and Inclusion of BID Information. MCR 067 BARG Doc 68_017 Inclusion of HSDPA in the Services List

20.0 May 2007 mCR 068 BARG Doc 69_046 Inclusion of old Data Requirements in I.8.1 mCR 070 BARG Doc 69_015 Network Extensions/Additional networks to be represented mCR 071 BARG Doc 69_062 Rev 1 Addition of NRTRDE versions and provider

4.0 15 August 2007 MCR 072 BARG Doc 70_006 Rev 1 Introduction of Regulation. Changes approved through an email vote during July 2007 to support the introduction of regulation.

5.0 October 2007 MCR 073 BARG 70_023 Change to all the Services Section I.2 MCR 074 BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 BARG 70_025 Rev 1 Inclusion of Payment Information in I.3.5. MCR 076 BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates. MCR 078 BARG 70_071 Rev 1 Changes to I.7.

Changes Since Last Version MCR 073 BARG 70_023 Change to all the Services Section I.2 MCR 074 BARG 70_024 Inclusion of Maximum and Minimum tax rates in I.3 MCR 075 BARG 70_025 Rev 1 Inclusion of Payment Information in I.3.5. MCR 076 BARG 70_026 Changes to I.3.3 and I.6.2. MCR 077 BARG 70_027 Changes to I.8 for RAEX and NRTRDE Implementation Dates.




Version Date Brief Description MCR 078 BARG 70_071 Rev 1 Changes to I.7.

Other Information

Type Description Document Owner BARG Revision Control Semi-annual Document editor/company Anthony Pizzuto Vodafone Group

Feedback This document is intended for use by the members of GSMA. It is our intention to provide a quality product for your use. If you find any errors or omissions, please contact us with your comments. You may notify us at mailto:[email protected]. Your comments or suggestions are always welcome.




Table of contents

Annex I.0 Revision Sheet for Individual Annexes MOZVG ........................................................................... 6 I.0.1 Changes Since Last Version ................................................................................................................. 6

Annex I.1 Agreement Management Principles ............................................................................................... 7 I.1.1 Contact Points for Agreement Management ......................................................................................... 7 I.2 International Roaming Contact List ................................................................................................................

Annex I.2 Services ............................................................................................................................................ 9 GSM CS and/or 3GSM CS Services Provided for Roaming Subscribers (Public Domain) ................................ 9 I.2.1 Services Supported ............................................................................................................................... 9 I.2.1 Services Requested............................................................................................................................. 11

Annex I.3. Billing and Accounting .................................................................................................................. 13 I.3.1 International Roaming Inter Operator Tariffs ....................................................................................... 13 I.3.2 Mailing List for TAP and Bulk SMS Data Transfer .............................................................................. 18 I.3.3 Mailing List for Inter PMN Operator Invoices ........................................................................................... I.3.5 Payment Information................................................................................................................................

Annex I.4 Customer Care ............................................................................................................................... 18 I.4.1 Inter Operator Customer Care Contact ............................................................................................... 19 I.4.2 Customer Service Numbers ................................................................................................................ 19

Annex I.5 Technical Aspects.......................................................................................................................... 20 I.5.1 Contact Points for Handling Test SIM and/or USIM Cards ................................................................. 21 I.5.2 Security ................................................................................................................................................ 21 I.6.1 National Requirements for Data Privacy for HPMN Operator Subscribers ......................................... 21 I.6.2 National Requirements for Data Privacy for VPMN Operator Subscribers ......................................... 21 I.6.3 Other national Requirements ............................................................................................................... 21

Annex I.7 Fraud Prevention Procedures ....................................................................................................... 23 I.7.1 Information on Fraud Prevention Procedures .................................................................................... 23

Annex I.8 Billing Annexes .............................................................................................................................. 24 I.8.1 Billing and Transfer Information .......................................................................................................... 24


Page 6 of 24

Annex I.0 Revision Sheet for Individual Annexes MOZVG

Individual Annex no:

Annex name Section name

Annex Reference

Enter TADIG Code/s and

IOT represented)

Revision status

(date)

Revised this

Version

0 Revision Sheet

I Agreement Management Principles MOZVG I.1 Contact Points for Agreement Management 1.2 International Roaming Contact List 2 Services MOZVG 2.1 Services Supported 2.2 Services Requested 3 Billing and Accounting MOZVG 3.1* International Roaming Inter Operator Tariffs Standard IOT 2012-03-29 Yes 3.2 Mailing list for TAP and Bulk SMS Data Transfer

3.3 Mailing list for Inter PMN Operator Invoices 3.4 Application of Taxes 3.5 Payment Information 4 Customer Care MOZVG 4.1 Inter Operator Customer Care Contact 4.2 Customer Services Numbers 4.3 Customer Care Contact Numbers 4.4 General Customer Care Information 5 Technical Aspects MOZVG

5.1 Contact Points for Handling Test SIM and/or USIM Cards

5.2 Security 6 Data Privacy MOZVG 6.1 National Requirements Impacting Subscribers 7 Fraud Prevention Procedures MOZVG 7.1 Information on Fraud Prevention Procedures 8 Billing Annexes MOZVG

8.1 Billing & Transfer Information


Page 7 of 24

Annex I.1 Agreement Management Principles (Operator Confidential) MOZVG

I.1.1 Contact Points for Agreement Management (Operator Confidential) MOVITEl,SA (MOZVG) Av Guerra Popular e Ammed Sekou T, No.2586, Maputo City Mozambique

All updates of AA14, IR 21, IOT notifications, Roaming Agreement Amendments, new NDC notifications, requests for information, questionnaires, etc. Please send to the below-mentioned email address: [email protected]

IR Commercial Manager Mr. Dang Trung Hien Mobile : +258 866 111 111 Email: [email protected]

INTER OPERATOR CONTACT(S) FOR: CAMEL/GPRS: [email protected]

SMS/MMS IW: [email protected]

GSM3G/Others: [email protected] I.1.2 International Roaming Contact List

(Operator Confidential)

General Postal and Delivery Address: Movitel, SA Att: Ms. Linda Fernando IR Coordinator [email protected]

Interconnection Department. Movitel, SA Av Guerra Popular e Amed Sekou T, No.2586 Maputo, Mozambique

Tel: +258 864000818 International Roaming: [email protected]

Inter PMN Operator Invoices: [email protected]

Fraud Prevention Aspects: (NOT for High Usage Reporting) Email: [email protected]


Page 8 of 24

Tape Delivery and Tape Return Address /Enquiries and Complaints about Tapes or EDI:

Email: [email protected]

IREG Testing /Public Mobile Network Faults: Email: [email protected] Mr. Le Ha Nam Mobile: +258 864001988 Email: [email protected]

Mr. Nguyen Dinh Dat Mobile: +258 860105224 Email: [email protected]

Contact Point for TADIG testing: Email: [email protected]

Mr. Luu Ha Nam Mobile: +258 86 0100301 Email: [email protected]

Mr. Nguyen Dinh Dat Mobile: +258 86 0105224 Email: [email protected]

Mr. Vu Gia Luyen Mobile: +258 86 0100195 Email: [email protected]

Mr Luu Ha Nam Mobile: +258 86 0100301 Email: [email protected]

Mr Nguyen Dinh Dat Mobile: +258 86 0105224 Email: [email protected]





Page 9 of 24

Annex I.2 Services Enter TADIG Code/s of operator represented: MOZVG

I.2.1 Services Supported

Services provided as per: Year-Month-Date

The IOT is indicated in Annex I.3.1

FEATURE AUTHENTICATION RAN

Please indicate that the Service is supported and therefore available by marking the appropriate box with an X. Where N/A is shown, this indicates Not Applicable and therefore information is not required.

SIM USIM EAP-SIM GSM

UTRAN (UMTS)

WLAN

CIRCUIT SWITCHED Services

X Planned N/A X Planned

Telephony X N/A N/A X N/A N/A

Emergency Calls X N/A N/A X N/A

Short Message Service MT/PP X N/A N/A X N/A N/A

Short Message Service MO/PP X N/A N/A X N/A N/A

Voice Messaging X N/A N/A X N/A N/A

Alternate speech and facsimile gr. 3 X N/A N/A X N/A N/A

Automatic facsimile gr. 3 X N/A N/A N/A N/A N/A

Asynchronous Data X N/A N/A X N/A N/A

Synchronous Data Note: This is the relevant bearer for CS Video Telephony

X N/A N/A N/A N/A N/A

PACKET SWITCHED Services Note: This Includes GPRS

X N/A N/A X X N/A

CAMEL

X N/A N/A X X N/A

CAMEL PHASE 1 X N/A N/A X X N/A



CAMEL PHASE 4 N/A N/A N/A N/A N/A N/A

SUPPLEMENTARY SERVICES


Page 10 of 24


Calling line identification presentation (CLIP) X N/A N/A X X N/A

Calling line identification restriction (CLIR) X N/A N/A X X N/A

Connected line identification presentation (CoLP) X N/A N/A X X N/A

Connected line identification restriction (CoLR) X N/A N/A X X N/A

Calling Name Presentation (CNAP) X N/A N/A X X N/A

Call forwarding unconditional (CFU) X N/A N/A X X

Call forwarding on mobile subscriber busy (CFB) X N/A N/A X X N/A

Call forwarding on no reply (CFNRy) X N/A N/A X X N/A

Call forwarding on mobile subscr. Not reachable (CFNRc) X N/A N/A X X N/A

Call waiting (CW) X N/A N/A X X N/A

Call hold (HOLD) X N/A N/A X X N/A

Multy party (MPTY) X N/A N/A X X N/A

Closed user group (CUG) X N/A N/A X X N/A

Completion of Calls to Busy Subscribers X N/A N/A X X N/A

Call Deflection X N/A N/A X X N/A

Explicit Call Transfer N/A N/A N/A N/A N/A N/A

Barring of all outgoing calls (BAOC) X N/A N/A X X N/A

Barring of all outgoing international calls (BOIC) X N/A N/A X X N/A

Barring of all outgoing international calls except (BOIC-ex HC) X N/A N/A X X N/A

Barring of all incoming calls (BAIC) X N/A N/A X X N/A

Barring of all incoming calls when roaming outs. HPMN Operator (BAIC-Roam) X N/A N/A X X N/A

User to User Signalling (UUS) N/A N/A N/A N/A N/A N/A

USSD /MO X N/A N/A X X N/A

USSD /MT (i.e. network initiated) X N/A N/A X X N/A

EMLPP (Enhanced Multi-Level Procedure and Pre-emption) X N/A N/A X X N/A


Page 11 of 24


NETWORK FEATURES N/A N/A

HSCSD Assymetric X N/A N/A N/A N/A N/A

HSCSD Symmetric X N/A N/A N/A N/A N/A

ECSD N/A N/A N/A N/A N/A N/A

EDGE X N/A N/A X N/A N/A

UDI N/A N/A N/A N/A N/A N/A

HSDPA N/A N/A N/A N/A X N/A

HSUPA N/A N/A N/A N/A X N/A

ADDITIONAL NETWORK FEATURES N/A N/A

Multicall X N/A N/A X X N/A

LCS N/A N/A N/A N/A N/A N/A

RAN

AVAILABLE TECHNOLOGIES GSM UTRAN (UMTS) WLAN

Frequency Bands

850

900

1800

1900

850

2100

2100

2400

5000

Supported N/A X X N/A N/A X N/A N/A N/A

Short Codes Services

VPMN indicates what Short Codes are supported

Maximum number of short codes per HPMN Operator: N/A

Limitations to short code implementation: Yes

Short codes starting with * or # supported: Yes

Short codes starting with 0 supported: No

Short codes with variable long codes (e.g. part of MSISDN) supported: Yes

I.2.2 Services Requested

Services requested as per: Year-Month-Date


Page 12 of 24


This is a list of the Services requested for the roaming subscribers of HPMN. Indicate that the Service is requested by marking the appropriate box with an X. Where N/A is shown, this indicates Not Applicable and therefore information is not required.

SIM USIM EAP- SIM GSM

UTRAN (UMTS) WLAN

CIRCUIT SWITCHED Services Requested

X Planned N/A X X N/A

PACKET SWITCHED Services Requested

X N/A N/A X X N/A

CAMEL PHASES REQUESTED




CAMEL PHASE 4 N/A N/A N/A N/A N/A N/A

Requested Short Codes

Short Codes which the HPMN Operator would like to have implemented for its customers in the VPMN Operator:

Short Code Long Code

Voicemail N/A N/A

Customer Care Consumer 156 +258 860 860 860

Requested Local Services

Local Services which the HPMN Operator would like to have implemented for its customers in the VPMN Operator:

Short Code Long Code

Customer Care Help Line (GSM telephone) 156 +258 860 860 860

Customer Care Help Line (From a PSTN or GSM telephone) N/A N/A

International SOS 112 N/A


Page 13 of 24

Annex I.3. Billing and Accounting (Operator Confidential) MOZVG

I.3.1 International Roaming Inter Operator Tariffs

Does a regulated roaming IOT apply to all roaming partners No Does a regulated roaming IOT apply to some roaming partners No

IOTs represented within this Annex:

IOT Type IOT Name Standard Standard IOT Regulated N/A

I.3.1.1. IOT for Circuit Switched Traffic: Standard IOT

IOT updated on 2012-03-26 IOT applicable as from 2012-04-01 Currency used USD (US DOLLAR)

Taxes Application:

Tax applicable No Tax Rate N/A Minimum tax rate (if applicable) N/A Maximum tax rate (if applicable) N/A Application description: Tax is included in the stated tariffs No If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge No - To the Airtime only No - To the Long-Distance Tariff only No - Others (Please describe if applicable.)

List of all applicable UTC Time Offsets UTC Offset of the billing system: GMT +2

Day Categories (National & International): Standard N/A Reduced (Weekend): N/A Other Day Categories (if applicable):

Time Bands (National & International): Peak: N/A Off Peak: N/A Other Time Bands (if applicable): N/A

Charging Intervals Initial Charging Interval 60 seconds (The minimum charging interval of the call) Subsequent charging interval 60 seconds


Page 14 of 24

Charging of incoming calls Yes (applied to ONLY operator which charges MTC unconditionally as stated in

their AA14)

Charging of Emergency Services - 112 No

CAMEL Invocation Fee

Charging of CAMEL Invocation Fee No

National holidays and non working days of the VPMN Operators Country:

New Years Day 1 January Heroes Day 3 February Mozambican Womans Day 7 April Labour Day 1 May Independence Day 25 June Victory Day 7 September Armed Forces Day 25 September Day of Peace Reconciliation 4 October

Christmas Day 25 December

Destination

Incoming Calls / MTC: 0.58

National Outgoing calls: 0.55

INTERNATIONAL OUTGOING CALLS:

Zone 1 0.70 Zone 2 1.40 Zone 3 2.00 Zone 4 (Inmasat & Other Satelite) 4.50

GSM FAX Charged as telephony service SMS MO 0.20 USD per SMS SMS MT Free of Charge

Call center (156 or +258 86086080) Free PDP context Free

Zone 1: Botswana (267), Lesotho (266), Malawi (265), Namibia (264), Seychelles (248), South Africa (27), Swaziland (268), Congo - The Democratic Republic (243), Mauritius (230), Tanzania - United Republic (255) Zone 21: Angola (244), Australia (61), Austria (43), Bahamas (1242), Belgium (32), Brazil (55), Burundi (257), Cape Verde (238), Central African Republic (236), Cote D'Ivoire (225), Guinea Bissau (245), India (91), Kenya (254), Portugal (351), Rwanda


Page 15 of 24

(250), Sao Tome and Principe (239), Sierra Leone (232), Togo (228), Uganda (256), United States (1), Zambia (260), Zimbabwe (263); Zone 3: Rest of the world

Zone 4: Satelites. IMMARSAT (870, 871, 872,873,874), IRIDIUM, THURAYA & OTHER SATELLITE DESTINATIONS (881,882..)


Page 16 of 24

I.3.1.2 IOT FOR GPRS, WLAN AND/OR 3GSM PS TRAFFIC Standard IOT


IOT updated on Year-Month-Date OT applicable as from Year-Month-Date Currency used USD (DOLLAR)

Taxes Application: Tax applicable No Tax Rate N/A Minimum tax rate (if applicable) N/A Maximum tax rate (if applicable) N/A Application description: Tax is included in the stated tariffs No If no please describe application details: Tax is not included in the tariffs and should be applied: - To the Total Charge No - To the Airtime only No - To the Long-Distance Tariff only No - Others (Please describe if applicable.)

As a minimum, details of GPRS, WLAN and/or 3GSM PS Roaming tariffs in IOT (if applicable) are the following:

Day Category: N/A Time Bands:

N/A Unitisation 10KB

TAP Partial Records Number of TAP partials generated per 24 hrs per PDP context (including the criteria used) 1 consolidated event per 24 hrs per PDP context. No criteria applicable

TAP partial charging: Minimum charge applied per partial? If yes, is this applied even where data volumes are zero on the TAP partial? No Incoming/Outgoing data volumes separately charged? No Are TAP partials independently rated and rounded or is rounded volume carried over to subsequent partial? Charge applied to total of all partial for a particular PDP context.

The unrounded (ac tual) volume of each partial is added up in the single cdr that is transferred via TAP

Rules if the VPMN Operator terminates session (idle time or duration) The unrounded (actual) volume of each partial is added up in the single cdr that is transferred via

TAP.


Page 17 of 24

Volume based Tariff: For clarification: 1 Megabyte (MB) = 1024 Kbytes (KB) and 1 Kbyte (KB) = 1024 bytes Volume based tariffs are quoted in: (MB, KB, etc) Minimum Charge of 0.07 USD applicable for 10kb Zero KB sessions will not be charged A minimum charge equivalent to 10kb will be charged per session (where the session is started

and completed on the same day) A session that spans two or more calendar days will be split into partial sessions for each calendar

day and the minimum charge rule will be applied to each partial session The tariff will be the same for both Home Country Access and Visiting Country Access.

Time Based Tariffs: Not Applicable


Page 18 of 24

I.3.2 Mailing List for TAP and Bulk SMS Data Transfer (Operator Confidential)

Transferred Account Procedure When EDI is Used:

[email protected]

Contact person at Movitels Premises

Email address: [email protected]

I.3.3 Mailing List for Inter PMN Operator Invoices


Inter PMN Invoices shall be sent to: GSM Invoices: MOVITEL,SA (MOZVG) Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: [email protected] [email protected]

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique Contact person for questions and assistance related to tax or taxes refunds:

Address for Payment:

Bank Name : Milennium (BIM) Bank Address: Av: Zedequias Manganhela 496 Caixa Postal 2657 Maputo Payment Currency : USD Bank Account : 238354124 NIB : 000 1 000 000 238354124 57 Swift Code: BIMOMZMXXXX



Mr Tran Duc Hoang Tung Mobile: +258 86 0100109 Email: [email protected] [email protected]

Movitel, SA Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique


Page 19 of 24

Annex I.4 Customer Care

(Operator Confidential) MOZVG

I.4.1 Inter Operator Customer Care Contact (Operator Confidential)


Network Faults & SMS Interworking: Email: [email protected] Mr. Le Ha Nam Mobile: +258 86 4001988 Email: [email protected]

Mr. Nguyen Dinh Dat Mobile: +258 86 0105224 Email: [email protected]

Service hours: Monday Friday 8.00 a.m 05.30 p.m (GMT +2)

For critical network issues outside of these hours, please contact Network Operations Centre (NOC):

Mobile: +258 860 797979 Email: [email protected]/[email protected] Service hours: 24/7

Other optional contact points: Marketing matters/ Further cooperation on expert level Mr. Dang Trung Hien Mobile : +8258 866 111111 Email: [email protected]

I.4.2 Customer Service Numbers (Public Domain)

Emergency Calls 112

Other customer service numbers including value added service numbers:

Customer Care Help Line: 156

International SOS 112

Website: http://www.movitel.co.mz

The charges are indicated in Annex I.3.1.

I.4.3 Customer Care Contact Numbers


Page 20 of 24

(Public Domain)


Visitor Customer Care (for your customers roaming on our Public Mobile Network) Telephone: From GSM (National) 156/860860860 From PSTN (National) 860860860

Service hours: 24/24 hours Email: [email protected]

Mr. Nguyen Dung tien Manager of Call Center Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique Mobile: +258 860100135 Email: [email protected]

I.4.4 GENERAL CUSTOMER CARE INFORMATION (PUBLIC DOMAIN) I.4.4.1 Website (Public Domain) Content URL Language Permission to create a link http://www.movitel.co.mz Portuguese/English Yes

I.4.4.2 Handset Display (Public Domain) Movitel 64303 MOZ03 MOZVG

I.4.4.3 SMS Interworking (Operator Confidential) Sending of SMS to other PMN Operator's subscribers: Allowed

Reception of SMS from other PMN Operator's SMSCs: Allowed

Annex I.5 Technical Aspects (Operator Confidential) MOZVG


Page 21 of 24

I.5.1 Contact Points for Handling Test SIM and/or USIM Cards (Operator Confidential)

Movitel, SA Att: Mr Dang Trung Hien Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City

Contact person: Mr. Dang Trung Hien Mobile: +258 866 111111 Email: [email protected] / [email protected]

Ms. Linda.Fernando Mobile: +258 864000818 Email: [email protected]

Ms. Archana Mobile: +258 Email: [email protected]

I.5.2 Security (Operator Confidential)

In the Public Mobile Network of Movitel, SA the following security functions are implemented.

Authentication

Ciphering

TMSI

ANNEX I.6 DATA PRIVACY (Operator Confidential)

MOZVG

I.6.1 National Requirements for Data Privacy for HPMN Operator Subscribers

Sending of SMS messages on home short codes allowed Sending of SMS messages on local services allowed Sending of SMS messages on commercial services allowed

I.6.2 National Requirements for Data Privacy for VPMN Operator Subscribers

Sending of SMS messages on home short codes not allowed Sending of SMS messages on local services not allowed Sending of SMS messages on commercial services not allowed

I.6.3 Other national Requirements


Page 22 of 24

N/A


Page 23 of 24

Annex I.7 Fraud Prevention Procedures (Operator Confidential) MOZVG

I.7.1 Information on Fraud Prevention Procedures

Definition of criteria of suspected fraud:

Circuit Switched Traffic, Packet Switched Traffic, 50SDR

SMS traffic*, Content Transactions.

Applicable to any and all usage when any one traffic type or combination of traffic type exceeds the defined SDR level.

*Applicable only where APMN and HPMN have signed and executed Annexes 2 and 3 of an SMS Interworking Addendum AA.19.

Prefered method of receiving High Usage Reports (HURs) 1st priority: Via secure email

Email: [email protected] /[email protected]

2nd Priority: Via fax (only in the case that the 1st priority can not help) Fax: N/A

Inter Operator Contact Point for combating fraudulent use of GSM services

Postal and Delivery Address: Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City, Mozambique

Contact person:

I.7.2. Information on NRTRDE procedures

Av Guerra Popular e Ammed Sekou T, No 2586, Maputo City Mozambique

Contact person: Luu Ha Nam Direct line: + 258 86 0100301

e-mail: [email protected]/[email protected]




Page 24 of 24

Service hours: 08h00 to 17h30: Monday to Friday (GMT+2)

Annex I.8 Billing Annexes MOZVG

I.8.1 Billing and Transfer Information

PMN Operators Name MOVITEL, SA Name in handset display Movitel, MOZ03, 64303, MOZVG Country Abbreviation MOZ Mobile Country Code 643 Mobile Network Code(s) 03 Country Code (ITU E. 164) 258 TAP Source Code(s) (TD.13) MOZVG

TAP version(s) able to send 3.11 National Destination Code 86 International Direct Dialing Access Code 00 or + TAP version(s) able to receive 3.11 Preferred TAP Currency to send SDR Preferred TAP Currency to receive SDR Preferred TAP Transfer frequency to send Daily Preferred TAP Transfer frequency to receive Daily Receipt of SMS MT TAP records required Yes Receipt of SMS MT NRTRDE records required Yes Preferred Settlement Currency on Invoices US Dollar Receipt of Paper Invoices required Yes Electronic Invoicing able to send No Electronic Invoicing able to receive No Definition of Criteria for Suspected Fraud 50 SDR/IMSI/24 hours Old Data (non-MTC) acceptable days without contact 30 Old Data (MTC) acceptable days without contact 30 Old Data (non-MTC) maximum acceptable days with contact 30 Old Data (MTC) maximum acceptable days with contact 30

UTC Information in list format +02:00 NRTRDE Implementation Date 2011-12-31 NRTRDE version(s) able to send TD.35 version 2.1 NRTRDE version(s) able to receive TD.35 version 2.1 RAEX Implementation Date N/A RAEX AA.14 version(s) able to send N/A RAEX AA.14 version(s) able to receive N/A

aa14 movitel-mozambique 2012 03 29 for bilateral

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sms welcome