a quick guide to kickstarting retail innovation

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Kick-Starting Retail InnovationInnovation is hard…retail innovation is harder.


Innovation is hard…retail innovation is harder Disrupting BAU and roadmaps is hard Lots of silos, integration slow and

expensive Tracking results across touch points is

inconsistent Skillset mismatches Remnants of waterfall Internal resourcing and ownership

issues complicate projects ROI is king Fear of failure


So how do we fix it?

Process or technology?

It needs to be a combination of both, but here we will focus on the tech…


Technology Solutions

Flow based programming Plug & Play integrations Visual development Analytics Full Stack cloud services


Flow-Based Programming

Break monolithic systems into small, discrete components

These Lego blocks can be endlessly reconfigured, re-used and scaled

Each block is self-sufficient, self-documenting and self-dependent

Everything is a workflow Development, amends, upgrades, and

maintenance are all transformed


Plug and Play Integrations

Most retail journeys share the same concepts– Products, orders, customers, payments,

stock etc. etc. Most retailers share the same systems Drive towards pre-certified integrations Consistent internal data means

integrate once, use many Faster TTM, lower risk, more time for

innovation Create semi-permanent pilots


Visual Development – From This…


To This…


Visual Development

Easy for everyone to understand Promotes user-centric thinking at all

levels Encourages simpler solutions Reduces specification errors Promotes experimentation


Analytics

Easy to divert flows into metrics Self-organising dashboards More chance of ROI Know when to change tack Reassure nosey stakeholders


Full Stack Cloud Services

Cheap and scalable Encourages continuous deployment Physical and psychological break from

BAU Fix things faster


These Ideas Might Be Familiar

Putting it into practice with HalfordsWorld-first Click and Collect solution delivered in two months

A fully connected click-and-collect service, based on tablets, phones, fixed displays and smartwatches

Zero-touch integration using RedConnect to bypass legacy EPOS system

Added value services included mid-project Live analytics dashboards for all key

metrics Full end-to-end solution Eliminates 3 sheets of paper per order and

drives staff efficiency


Thank You


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