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We Make Things Happen www.ninfosoft.com

OverviewOverview

Who We Are What We Do Crysantham

• Benefits• Functionalities• Features

Conclusion


Who We Are

• N Infosoft is a next-generation provider of information systems and software solutions. Our personnel provides them with knowledge, experience and technical expertise. We are rapidly progressing as a total IT solution provider. Our successful assignments with client companies have established our reputation as superior providers of IT solutions and services.

• We are integrated as an organization of talented consultants and programmers having extensive expertise in all facets of system design, development, implementation and maintenance. Our professional computer consultants are equipped with a wide variety of Client/Server and Web technologies.

““Synergizing business performanceSynergizing business performanceThrough enhanced human capabilities”Through enhanced human capabilities”

““Synergizing business performanceSynergizing business performanceThrough enhanced human capabilities”Through enhanced human capabilities”


Who We Are

• Our goal is to offer solid solutions to our clients. At N Infosoft, our consultants don't work on the cutting edge - they define it. Our reputation for excellence and delivery is a direct reflection of our people. We aim to carve a position in the forefront, and it is our continuing goal to gain the trust of our clients.

• The team consists of highly qualified and experienced Software professionals, dedicated to providing high quality services to customers around the world. Several of our staff have worked with our customer to gain a better understanding of the requirements.

• We leverage deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance.


What We Do

Our Focus To partner with our clients and add value to their businesses To significantly enhance overall performance through intelligent use of technology

Our Core Competencies The N Infosoft team has extensive & in-depth experience in managing technology projects, end-to-

end. Right from selecting tools and platforms, to implementing information technology solutions. And all this on time and within budgets.

Our Service leverages our core capabilities Quickly understanding and documenting business requirements in a way that facilitates solution

design Choosing tools that solve today's problems and anticipate tomorrow's needs Establishing appropriate development processes and working with development organizations to

adopt them Making effective user centered design practices a key part of the development process Managing large, low cost, off-site and on-shore development teams


What is CRM?

CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

CRM includes Capturing Leads Storage and analysis of the customers, vendors and partners Internal Information (Organizational)


The CRM Imperative

CRM became a Mantra

To boost revenues and profit margins Gain a competitive advantage in an increasingly deregulated and global market place.

Allure of CRM is simple

• Based on a powerful common sense premise

…Know Your Customers and Treat Them Uniquely• Establish personal relationship with customers.• Create a loyal following of Increasingly profitable customers.


The Three Phases of CRM

Acquire New Customers Innovation Convenience

Enhance Profitability of Existing Customers Cross- Selling & Up-Selling One-Stop Shop

Retain Profitable Customers for Life Listen & Respond Achieve Customer Lock-On

CRM Challenges “I don’t know who my customers are” “We don’t have contact with customers because we sell via channels” “Our internal systems don’t provide a single unified view of our customers” “I don’t know which customers are most valuable and deserve special attention” “I don’t know why my customers defect”


Components of CRM

Data warehouse and data cleansing tools

Field services and dispatch Data Analysis and business intelligence tools

Third party brokers, distributors, agents

Web based self Service Content Management

Call Centers managing aspects of customer contact Campaign Management

Call Center Telephone Sales

Customer Service Management

Marketing AutomationSales Force Automation

E-Commerce

Field Sales

Retail


Advantages


Using CRM, a business can:

Provide better customer service

Increase customer revenues

Discover new customers

Cross sell/Up Sell products more effectively

Help sales staff close deals faster

Make call centers more efficient

Simplify marketing and sales processes

Benefits


CRM contains the following :

Sales Service & Support Marketing Analytics


Functionalities

Sales


Enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.

Experience CRM Success Crysantham gives businesses the upper hand with their sales data. Comprehensive and easy to

customize, it empowers companies to manage people and processes more effectively, so reps can close more deals. With Crysantham, reps spend more time on selling and less time on administration.

Comprehensive On-Demand Sales Automation Point-and-click customization for SA that fits the way you sell Real-time analytics empower your business to make better Instant global deployment for offline and online use Award-winning ease of use results in widespread adoption

Service & Support


Why are leading companies moving their call centers to CRM? It’s all about speed. And flexibility. And they’re not alone. Gartner says that, “by 2013, at least 75% of customer service centers will use the CRM”

The Unified customer view has enabled the company to reduce our customer response time, enhance the end-to-end customer experience with Misys, and increase customer happiness.

Sales & Supports includes: Customer Portal: Make Self-Service the Preferred Destination

Call Center: Make Every Agent Successful

Knowledge Base: Find Just the Answer You Need, and Nothing You Don’t

A Common Platform for Constant Change

Marketing


Crysantham Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.

Increase the Value of Every Part of the Customer Lifecycle Our closed-loop marketing automation application, Crysantham CRM Marketing, empowers you to

manage multichannel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.

Comprehensive On-Demand Marketing Automation Integrated marketing and sales application with automated lead conversion Real-time analytics to measure and optimize campaigns for best results Multichannel campaign mgmt & analysis for a complete marketing solution Rapid deployment and award-winning ease-of-use to get users working quickly

Analytics


Crysantham Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation.

Real-time CRM analysis for maximum business visibility To get real value from your data, you need a comprehensive, real-time view of your business. Our

leading on-demand customer relationship management (CRM) application empowers users throughout your business to create and access marketing, sales, and service information without the need for IT. You can use packaged reports — or create custom ones — to instantly analyze and report on your on-demand CRM data.

Comprehensive On-Demand Analytics Real-time information for up-to-the-second insight A single solution for insight into global sales, marketing, and service Custom reporting so business users can quickly create their reports Customizable dashboards Security controls to limit access to the appropriate users Integration with other corporate data for comprehensive business

Features


SalesSalesSales Management Analytics & Forecasting Sales Information

Lead Management Reports and Dashboards Product Catalog

Opportunity Management Customizable Forecasting Contract Management

Activity & Contact Mgmt Data Quality Management Asset Management

Approvals & Workflow

Territory Management

Service & SupportService & SupportCall Center Management Knowledge Base Customer Service

Do more with fewer clicks Get relevant in Real Time Help Customers service themselves

Get Complete customer visibility Stay Relevant Go beyond self service

Get a pulse on performance See What you know & What you don’t Tap into customer wisdom

Get Going

Features


MarketingMarketingCampaigns Leads & List Management Marketing Analytics

Campaign Management Lead Management Analytics

E-Mail Marketing List Management Data Quality Management

Auto – Response Mail Work flow Management Dashboards

Search Marketing

AnalyticsAnalyticsReports & Dashboards Data Management Customization & Integration

Dashboards Data Quality Management Customization

Packaged Reports Data Import/Export Web Service Integration

Custom Reporting Data Quality Reporting

Scenario


Acquire New Customer and Grow your Business

Advertise your BusinessTake a 5 min to write your ad & select your ad keywords – even target your ad locally

People click on your adWhen people search on Net. Your ad is displayed and traffic is driven to your site

Capture leads from your websiteProspects fill out a web form, which creates a lead in CRM that is routed to your sales team,

Manage the follow-up processLog calls, send emails and update the status of your leads so that you never miss an opportunity

Convert Lead into customersUpdate deal information, track opportunity milestones and record all opportunity related interactions

Manage Customer RelationshipsAcquire deep knowledge of every account, facilitate collaboration and build & maintain strong customer relationship

Measures What’s working•A real time view of business•A single solution for insight•Customizable Reports

Scenario


Manage Customer Relationships

A Customer CallsA Customer may be calling you directly or they may have been transferred to you

Search CRMThe first thing you want to do is search CRM to see what information is available

Gather Insight\By clicking on a contract or account, you can view all of their activity history, outstanding follow-up items and other pertinent information

Update InformationCRM provides a place to log call notes, save important emails, and update information so everyone knows where things stand

Assign TasksOften times you’ll need to assign a follow-up task for yourself or someone else on your team

Follow UpAssigning task in CRM improves collaboration and creates true accountability

Measures What’s working•A real time view of business•A single solution for insight•Customizable Reports

Scenario


Streamline your Service and Support organization

Customer logs a CaseWhen a customer has a problem , they can log a case online or call your support team

Case is RoutedCase can be automatically routed to a queue based upon business rules

Gather InsightAn agent works the case, reviewing account information such as entitlements and activity history

Find SolutionsThe agent can quickly solve the case using suggested solutions from the knowledgebase

Case ClosedThe agent communicates the solution over the phone uses an email template and closes the case

Customer PortalCustomer has 24/7 self-service access to their case history, the knowledgebase & online community through the customer portal

At The End

Choosing the right CRM helps client interaction and understanding efficient initiating process of better service

and customer retention.

T Srinivas Rao+91-9866006060

[email protected]

Thanks,

THANK YOU

Namapur Infosoft Pvt Ltd

# 8-2-684/J/7A, I & II Floor, Bhavani Nagar, Road No 12

Banjara Hills, Hyderabad – 500034Ph: 040-23374750

Mobile: 9391025052


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