a page by page

7/27/2019 A Page by Page

1/21

A Page by Page

Comparison of the 13th

to 14th

editions

Of

Organization Behavior (Robbins & Judge)

Prepared and Written by: Johnathan Nelson


2/21

About this Book

Textbooks that are compared here are:

Organizational Behavior Organizational Behavior

Edition 13 Edition 14

ISBN 10: 0136007171 ISBN 10: 0136124011

About JtsBooks

The purpose of this book is to make it easier for a student to use the 13th

edition in a

class using the 14th

edition. Where there are major changes or added material into the 14th

edition then there will be a note written in Red. If something appears in red then it means

that there is either material that is not in the 13th edition but is in the 14th in which case it will

say n/a or that it is different in a notable way, then the page number and note that goes with

it will be in red. For the most part these books are exactly the same, the two chapters that

are most different or rearranged are the 2nd

and 12th

chapters in the 14th

edition. Thank you

for using my book and good luck in your class.

JtsBooks is a company that is dedicated to making the textbook experience in college

the cheapest we can. We do have a website, though it is still under some development,

www.jtsbooks.com. We would love to get your feedback on this book and ideas for future

books. E-mail us at [email protected] or [email protected] . This is the first book

of this type we have made so far and any info from you that could help us to make it better

and to improve our future books will be greatly appreciated. We do have a facebook page

just look for jtsbooks and feel free to contact me directly or add me at

facebook.com/jcnelson84 . Thanks again for your support, and good luck with your class.


3/21

14th Ed 13th Ed

Ch 1 What is Orgizational Behavior 2 Ch 1 2

Ch 2 Diversity in Organizations 38 Ch 2 42

Ch 3 Attitudes and job Satisfacation 70 Ch 3 72

Ch 4 Emotions and Moods 98 Ch 8 248

Ch 5 Personality and Values 132 Ch 4 102

Ch 6 Perception and individual Decision Makin 166 Ch 5 136

Ch 7 Motivation Concepts 202 Ch 6 172

Ch 8 Motivation: From concepts to Applicatio 240 Ch 7 212

Ch 9 Foundations of Group Behavior 274 Ch 9 282

Ch 10 Understanding Work Teams 312 Ch 10 320

Ch 11 Communication 340 Ch 11 348

Ch 12 Leadership 374 Ch 12, & Ch 13 382, 410

Ch 13 Power and Politics 418 Ch 14 448

Ch 14 Conflict and Negotiation 452 Ch 15 482

Ch 15 Foundations of Organization Structure 486 Ch 16 516

Ch 16 Organization Culture 518 Ch 17 548

Ch 17 Human Resource Policies and Practices 552 Ch 18 582

Ch 18 Organizational Change and Stress Mana 588 Ch 19 616

Ch 12 - Basic approaches to Leadership, Ch 13 - Contemporary issues in Leadership

ch 2: Foundations of individual Behavior

Brief Summary of Chapters


4/21

2 2the importance of Interpersonal Skills 4 4

What Managers Do 5 5

Management Functions 5 6

Management Roles 6 6

management Skills 7 8

Effective Versus Successful Managerial Activities 8 8

A Review of the Managers Job 9 9

Enter Organizational Behavior 9 10

Complementioning intuition with Systematic Study 10 11

Disiplines That Contribute to the OB Field 12 13

Psychology 12 13

Social Psychology 12 14

Sociology 13 15

Anthropology 14 15

There Are Few Absolutes in OB 14 16

Challenges and opportunities for OB 14 16

Responding to Economic Pressures 15 n/a

Responding to Globalization 16 16

Managing Workforce Diversity 17 18

improving Customer Service 18 21

improving People Skills 18 22

Stmulating Innovation and Change 19 22

Coping with "Temporariness" 19 23

Working in Networked Organizations 20 23

Helping Employees Balance Work-Life Conflicts 20 24

Creating a Positive Work Enviornment 21 25

Improving Ethical Behavior 22 26

Coming Attractions: Developing an OB Model 23 26An overview 23 26

The Dependent Variables 24 27

The independent Variables 28 31

Toward a Contingency OB Model 28 32

Global Implications 30 34

Summary and Implications for Managers 30 34

Self-Assessment Library "How Much do I know about organizational Behabior 4 4

Myth or Science? "Preconceived notions Versus Substantive Evidence" 11 12

OB Poll - Employee Concerns During Recession 15 n/a

An ethical Choice - Statistics Can Lie! 23 n/a

International OB - Transfer Pricing and International Corporate Deviance 27 30

Point/Counterpoint - In Search of the Quick Fix 31 35

Questions for Review 32 36

Experiential Exercise - Workforce Diversity 32 36

Ethical Dilemma - Lying in business 33 37

Case incident 1 - "Data Will Set you Free" 33 37

Case Incident 2 - The Global Recession and Workplace Malfeasance 34 n/a

Ch 1 What is Organizational Behavior

the 4 paragraphs of this subsection are New to the 14th edition

Two extra paragraphs in the 13th ed, titled "Coping with Anitcapitalism Backlash" and "Managing People During the War on

Terror"

Improving Quality and Productivity - pg 21, not in 14th ed

14th ed. 13th Ed.


5/21

38 42

Diversity 40 n/a

Demographic Characteristics of the U.S. Workforce 40 n/a

Levels of Diversity 41 n/aDiscrimination 42 n/a

Biographical Characteristics 43 48

Age 44 48

Gender 45 50

Race and Ethnicity 46 50

Disability 47 n/a

Other Biographical Characteristics: Tenure, Religion, Sexual Orientation, and Gender

Identity

49 51

Ability 51 44

Intellectual Abilites 52 42

Physical Abilities 54 48

The Role of Disabilities 54

Implementing Diversity Management Strategies 54 n/a

Attracting, Selecting, Developing, and Retaining Diverse Employees 55 n/a

Diversity in Groups 56 n/a

effective diversity Programs 56 n/a


Biographical Characteristics 58 64

Intellectual Abilites 59 n/a

Diversity Management 59 n/a


Self-Assesment Library - Whats my Attitude Toward older People? 40 44

Myth or Science? - "Men Are Better at Science and Math Than Women" 46 n/aOB Poll - Room at the Top 47 n/a

an Ethical Chioce - Are you more Biased than you think? 50 n/a

International OB - The Benefits of Cultural Intelligence 53 46

Point/Counterpoint - The Time has come to move past race and ethnicity 61 n/a

Questions for review 62 67

Experiential Exercise - Feeling Excluded 62 n/a

Ethical Dilemma - you must have Sex 62 67

Case incident 1 _ The Flynn Effect 63 68

Case Incident 2 - What does Diversity Training Teach? 64 n/a

Ch 2 Diversity in Organizations

called ch 2: Foundations of individual Behavior in 13th ed

exect last paraghraph, summarizing diversity management not in 13th ed.

just one paragraph long

just called (Race) in 13th

1,4, and 5 not in 14th, These questions are the same 2 - 3, 3 - 2, 6 -6, numbered from the 13th edition number to

the 14th ed number. So question 2 in the 13th ed is 3 in the 14th.


6/21

70 72Attitudes 72 75

what are the Main components of Attitudes? 72 75

Does Behavior Always Follow from Attitudes? 73 77

What are the Major Job Attitudes? 76 79

Job Satisfaction 80 82

Measuring Job Satisfaction 80 83

How Sastisfied Are People in Their jobs? 81 84

What causes Job Satisfaction? 82 84

the impact of Satisfied and Dissatisfied employees on the workplace 83 87


is job Satisfaction a U.S. Concept? 88 91

Are Employees in Western Cultures More Satisfied with Their Jobs? 88 91


Self-assesment Library - How satisfied Am I with my Job? 72 74

An Ethical Choice - "I Don't Hate my Job I hate you" 76 n/a

International OB - Chinese Employees and Organizational commitment 78 80

Self-Assesment Library - Am I engaged? 80 82OB Poll - What do Employees love-and Hate-About their Jobs? 81 n/a

Myth or Science? - "Happy Workers are Productice workers" 84 86

Point/Counterpoint - Managers Can Create Satisfied employees 90 93

Questions For Review 91 94

Experiential Exercise - What Factors Are most important to your job Satisfaction? 91 94

Ethical Dilemma - Are u.S. workers Overworked? 92 95

Case Incident 1 - thinking your Way to a Better Job 92 n/a

Case incident 2 - Long Hours, hundreds of E-Mails, and No sleep: Does this Sound Like a Satisfying Job? 93 96

Ch 3 Attitudes and Job Satisfaction


7/21

98 248

What Are Emotions and Moods? 100 251

The Basic emotions 102 252

The Basic Moods: Positive and Negative Affect 102 253the Function of Emotions 103 254

Sources of Emotions and Moods 104 256

Emotional Labor 109 260

Affective Events Theory 111 262

Emotional intelligence 113 264

The Case for EI 113 264

The Case Against EI 114 266

OB Applications of Emotions and Moods 115 267

Selection 115 267

Decision Making 116 267

Creaticity 116 268

Motivation 117 268

leadership 117 268

Negotiation 118 269

Customer Service 118 269

Job Attitudes 118 270

Deviant workplace Behaviors 119 270

Safety and injury at Work 120 n/a

How Managers Can influence moods 120 270Global issues 121 271

Summary and implications for Managers 122 272

Self-Assessment Library - How Are you Feeling right Now? 100 250Self-Assessment Library - Whats my Affect Intensity? 104 256

Myth or Science? - "People Can't Accurately forecast Their Own Emotions" 107 258

international OB - Emotional Recognition: Universal or Culture Specific? 108 260

Self-Assessment Library - Whats My emotional Intelligence Score? 115 266

an Ethical Choice - workplace romance 119 n/a

OB Poll - would you date a coworker? 120 n/a

Point/counterpoint - The Costs and Benefits of Organizational Display Rules 123 273


experiential Exercise - Who Can Catch a Liar? 124 274

Ethical Dilemma - Is There an Emotional Double-Standard for Men and Women at Work? 124 n/a

Case Incident 1 - The upside of Anger? 125 275

Case incident 2 - Becoming a facial decoder 126 276

one paragraph not in 13th e

Ch 8 in the 13th ed.

Subsection "What Functions Do Emotions Serve?" is not in 14th e

Ch 4 Emotions and Moods

first two paragraphs the same last paraghraph (3 sentences) is differen


8/21

132 102

personality 134 105What is personality? 134 105

The Myers-Briggs Type indicator 137 107

The Big Five Personality model 138 108

Other Personality Traits Relevant to OB 140 111

Values 145 116

The Importance of Values 146 117

Terminal Versus instrumental Values 146 117

Generational Values 148 119

Linking an Individual's Personality and Values to the Workplace 150 121

Person-Job Fit 151 121

Person-Organization Fit 152 123


Personality 152 123

Values 153 124


Self-Assessment Library - Am I a Narcissist? 134 104

Myth or Science? - "Entrepreneurs Are a Breed Apart" 144 115

international OB - A Global Personality 145 116

OB Poll - How Do Millennials Prefer to Dress for Work? 149 n/a

An Ethical Choice - What if I hace the "Wrong" Personality? 150 n/a

Point/Counterpoint - Traits Are Powerful Predictors of Behavior 158 128

questions for Review 159 129

Experiential Exercise - What Organizational Culture Do you Prefer? 159 129

Ethical Dilemma - hiring Dased on Body Art 159 129

Case incident 1 - The nice Trap? 160 n/aCase incident 2 - Reaching out, Literally 161 n/a

Ch 5 Personality and Values



9/21

166 136

what is Perception? 168 139

Factors that influence Perception 168 139

Person Perception: Making judgements About Others 170 140

Attribution theory 170 141

Common shortcuts in Judging Others 171 142

Specific Applications of Shortcuts in Organizations 174 145

The Link Between Perception and individual Decision Making 175 146

Decision Making in Organizations 176 147

The rational Model, Bounded Rationality, and intuition 176 147

Common Biases and Errors in Decision Making 179 150

influences on Decision Making: Individual differences and Organizational Constraints 183 153

Individual Differences 183 154

Organizational constraints 185 155

What About Ethics in Decision Making? 186 156

Three ethical Decision Criteria 186 157

improving Creativity in Decision Making 187 158

global implications 189 160


Self-Assessment Library - what Are My Gender Role perceptions? 168 139

OB Poll - inflated Self-views 169 n/a

international OB - East-West Differences: It's Perceptual 172 n/a

Myth of Science? - "Is There Really a Black Swan?" 181 n/a

Self-Assessment Library - Am I a deliberate Decision Maker? 183 153

An Ethical Choice - is It Wrong to Rationalize? 184 n/a

Self-Assessment Library - how Creative Am i? 189 160

Point/Counterpoint - When In Doubt, Do! 193 164


Experiential Exercise - Biases in Decision Making 194 165

Ethical Dilimma - five Ethical Decisions: What would you Do? 195 166

Case incident 1 _ Natural Disasters and the Decisions That Follow 195 166

Case incident 2 - Predictions 196 n/a

Ch 6 Perception and individual Decision Making


called "frequently used shortcuts in judging others

subsection "Risk adversion in 14th ed not 13th"


10/21

202 173

Definin Motivation 204 175

Early theories of Motivation 205 175

Hierarchy of Needs Theory 205 176

theory X and Theory Y 206 177

Two-Factor theory 207 178

McClelland's theory of needs 209 180

Contemporary Theories of motivation 210 181

Self-Determination Theory 211 182

Goal-Setting Theory 214 185

Self-Efficancy theory 217 188

Reinforcement Theory 219 191, 56-58

equity Theory/organizational Justice 221 192

Expectancy Theory 225 197

Integrating Contemporary Theories of Motivation 227 199


Summary And Implications for Managers 230 202

Self-Assessment Libarary - how confident am I in My Abilities to Succeed? 204 174

OB Poll - Thriving at Work 206 n/a

Myth or science? - "Women Are More Motivated to Get Along, and Men Are More Motivated to Get Ahead"

207 178

An Ethical Choice - Putting off Work 211 n/a

International OB - hoe Managers Evaluate Their Employees Depends on Culture 213 184

Self-Assessment Library - what Are My Couse Performance Goals? 216 216 187

Point/Counterpoint - Failure Motivates! 213 204


Experential Excersise - Goal-Setting Task 232 204

Ethical Dilemma - Is Goal-setting Manipulation? 232 204

Case Incident 1 - Do U.S. Workers "live to Work"? 233 206

Case Incident 2 - Bullying Bosses 233 207

Ch 7 Motivation Concepts

replace "cognitive evaluation theory" with "Self-determination Theory"

all the paragraphs on page 191 are in ch 7 pg 219 - 220 of th 14th ed. Though in the 14th addition there are several extra

paragraphs and material that occurs in ch 2 of the 13th ed. Start reading ch 2 of the 13th edition from the bold lettered subsection

Operant Conditioning on pg 56 till you get to the red lettered section "Shaping: A Managerial Tool" at the top of pg 58 to complete

ch 7 of the 14th ed.



11/21

240 212

Motivating by Job Design: The Job Characteristics Model 242 215

The job Characteristics Model 242 215

How Can Jobs Be Redesigned? 244 217

Alternative Work Arrangements 247 221

the Social and Physical context of Work 251 224

Employee Involvement 252 225

Examples of Employee Involvement Programs 252 225

Linking Employee Involvement Programs and Motivation Theories 253 227

Using Rewards to Motivate Employees 254 227

What to Pay: Establihing a Pay Structure 254 228

How to Pay: Rewarding Individual Employees through Variable-Pay Programs 254 228

flexible Benefits: Developing a benefits Package 259 233

intrinsic rewards: Employee recognition Programs 260 234

Global Programs 262 236

Job Characteristics and Job Enrichment 262 237

Telecommuting 262 237

Variable Pay 263 238

Flexible Benefits 263 238

employee Involvement 264 238


Self-Assessment Library - Whats my Job's Motivating Potential? 242 214

Myth or Science? - "Everyone Wants a Challenging Job" 245 219

OB Poll - Do Most of us Feel Underpaid? 253 n/aAn Ethical Choice - You Might work less than you Think 259 n/a

International OB - Cultural Differences in Job Characteristics and Job Satisfaction 263 237

Point/Counterpoint - Praise Motivates 265 240


Experiential Exercise - Assessing Employee Motivation and Satisfaction Using the Job Characteristics Model 266 241

Ethical Dilemma - Did Executives' Pay Cause the Recession? 267 n/a

Case Incident 1 - Multitasking: A good Use of Your Time? 267 n/a

Case Incident 2 - thanks for nothing 268 243

Ch 8 Motivation:From Concepts to Applications


extra part Job Enlargement in the 13 ed and few extra paragraphs under Job Enrichment section in the 14th ed

note: under Job Shareing on pg. 223 in 13th ed Second Paragraph down the statistic has been updated to "Approximately 19 percent"

extra section in 13th ed, Quality Circles

called "Ability and Opportunity" in 13th ed


12/21

274 282Defining and Classifying Groups 276 284

Why Do People Form Groups? 277 n/a

Stages of Group Development 279 286

the Five-Stage Model 279 286

an Alternative Model for Temporary Groups with Deadlines 281 287

Group Properties: Roles, Norms, Status, Size, And Cohesiveness 282 288

Group Property 1: Roles 282 289

Group Property 2: Norms 285 292

Group Property 3: Status 290 297

Group Property 4: Size 292 299

Group Property 5: Cohesiveness 293 301

Group Decision Making 294 302

Groups Versus the Individual 295 302

Groupthink and Groupshift 296 304

Group Decision-Making techniques 298 306



self-Assessment Library - Do I have a Negative Attitude Toward Working In Groups? 276 284

OB Poll - Do We Like Working In Groups? 280 n/a

Self-Assessment Library - Do I trust others? 285 292

International OB - Group Cohesiveness Across Cultures 294 302

Myth or Science? - "Are Two heads Better Than One?" 296 303

An Ethical Choice - How Groups Infect your Deviant Dehavior-and How to Immunize yourself 297 n/a

Point.Counterpoint - All jobs Should Be Designed Around Groups 303 312


Experiential Exercise - Wilderness Survival 304 313

Ethical Dilemma - Dealing with Shirkers 306 314

Case Incident 1 - "If Two Heads Are Better Than One, Are Four Even Better?" 306 315Case Incident 2 - herd Behavior and the Housing Bubble (and Collapse) 307 n/a

Ch 9 Foundations of Group Behavior


13/21

312 320Why have Teams Become So popular? 314 322

Differences Between Groups and Teams 315 323

Types of Teams 316 324

Problem-Solving Teams 316 324

Self-Managed Work Teams 316 324

Cross-Functional Teams 317 325

Virtual Teams 318 326

Creating Effective Teams 318 326

Context: What Factors Determine Whether Teams Are Successful 319 328

Team Composition 322 330

Team Processes 326 335

Turning Individuals Into Team Players 328 337

Selecting: Hiring Team Players 329 337

Training: Creating Team Players 329 338

Rewarding: Providing Incentices to Be a Good Team Player 329 338

Beware! Teams Aren't Always the Answer 330 339

Global Implications 330 339Extent of Teamwork 330 339

Self-Managed Teams 331 340

team Cultural Dicersity and Team Performance 331 340


Self-Assessment Library - how Good Am I at Building and Leading a Team? 314 322

OB Poll - Relative Importance of Teamwork Skills 314 n/a

International OB - Global Virtual Teams 320 327

An Ethical Choice - Preventing Team Mistakes 321 n/a

Myth or Science? - "Old Teams Can't Learn New Tricks" 326 334

Self-Assessment Library - Whar is My Team Efficacy? 328 336

Point/Counterpoint - Sports teams are Good Models for Workplace Teams 332 341


Experiential Ecercise - Fixed versus Variable Flight Crews 333 342

Ethical Dilemma - Pressure to Be a Team Player 333 342

Case Incident 1 - Toyota's Team Culture 334 n/a

Case Incident 2 - IBM's Multicultural Multinational Teams 335 n/a

Ch 10 Understanding Work Teams


14/21

340 348Functions of Communication 342 251

The Communication Process 343 352

Direction of Communication 344 353

Downward Communication 344 353

upward Communication 345 354

Lateral Communication 346 355

Interpersonal Communication 346 355

Oral Communication 346 355

Written Communication 347 356

Nonverbal Communication 348 357

Organizational Communication 349 358

Formal Small-Group Networks 349 358

the Grapevine 350 359

Electronic Communications 351 360

Managing Information 355 n/a

Choice of Communication Channel 357 366

Barriers to Effective communication 359 368

Filtering 359 368Selective Perception 359 368

Information Overload 359 368

emotions 359 369

Language 360 369

silence 360 n/a

Communication apprehension 361 370

gender Differences 361 370

"Politically Correct" Communication 361 370



Self-Assessment Library - am I a Gossip? 342 351

Myth or Science? - "People are good at Catching Liars at Work" 347 356OB Poll - how Long do employees Go Without checking e-mail? 353 n/a

An Ethical Choice - Managing your Tweeting and Twittering 356 n/a

International OB - Lost in Translation? 364 373

self-assessment Library - how Good Are My Listening Skills? 365 375

Point/Counterpoint - keep it Secret 366 376

questions for Review 367 377

experiential Exercise - an Absence of nonverbal Communication 367 377

Ethical dilemma - defining the Boundaries of Technology 368 378

Case incident 1 - Dianna Abdala 368 378

Case incident 2 - Should Companies that Fire Shoot First? 369 n/a

Ch 11 Communication


15/21

374 382

What is Leadership? 376 385

Trair Theories 377 386

Behavioral Theories 380 389

Summary of Trait Theories and Behavioral theories 380 390Contingency theories 381 391

The Fiedler model 381 392

Other Contingency Theories 384

Leader-Member Exchange (LMX) Theory 386 398

Charismatic Leadership and Transformational Leadership 387 413

Charismatic Leadership 387 413

Transformational Leadership 390 418

Authentic Leadership: Ethics and Trust are the foundation of Leadership 394 422

What is authentic Leadership? 394 422

Ethics and leadership 394 423

Trust and Leadership 395 423

How is Trust Developed? 396 424

Trust as a Process 396 N/A

what Are the consequences of Trust? 397 427

Leading for the future: Mentoring 397 N/A

mentoring 398 428

Challenges to the Leadership Construct 399 n/a

Leadership as an Attribution 400 432

Substitutes for and Neutralizers of Leadership 400 434

Online Leadership 401 431Finding and Creating Effective Leaders 402 435

Selecting Leaders 402 435

Training Leaders 402 436

Global implications 403 401

Summary and implications for Managers 405 403, 438

Self-Assessment Library - whats My Leadership Style? 376 384

OB Poll - confidence in Business Leaders Falling 377 n/a

an Ethical Choice - Working for a Toxic Boss 379 n/a

Self-Assessment Library - Whats My LPC Score? 382 392

international OB - Cultivationg an international Perspective: A Necessity for Leaders 387 401

Self-Assessment Library - how Charismatic am I? 390 412

Self-Assessment Library - Am I an ethical Leader? 394 423

myth or Science? - "Men Make Better Leaders Than Women" 398 430

Point/Counterpoint - Leaders Are Born, not Made 406 404

questions for Review 407 405, 440

Experiential Exercise - What is a leader? 407 405

Ethical Dilemma - whole Foods' rahodob 407 441

Case incident 1 - the Making of a Great president 408 441

Case incident 2 - Leadership factories 409 n/a

called "Basic Principles of Trust" in the 13th

first three paragraphs in the 14th ed, came from pg 403, next 3 came from pg 438. The ends of ch12 and 13 in the 13th

pg 405, #1 is the same, 4 is 3 in the 14th ed. pg 440 question 4 is 5 in the 14th ed and numbers 8 and 9 are the s

just 3 sentences in the 14th ed to introduce se

just 3 sentences in the 14th ed to introduce se

395- 398, 400

14th ed combines and shortens the sections (hersey and Blanchard's Situational Theory, Path-Goal Theory, Path-Goal Variables & Predict

Summary of Contingency Theories, then on pg 400, "Decision Theory: Vroom and Yetton's Leader-Particiption M

Ch 12 Basic Approaches to Leadership, ch 13 Contemporary issues in Leadership pg 4

subsections (Ohio State Studies and University of Michigan Studies are combined under the Behavioral Theories section in the 14th ed, but sep

sections in 13th. Same words tho

the 14th ed combines the "What is Trust?" and "Trust and Leadership" sections. Same mate

Ch 12 Leadership

Included in the "What is Trust?" section of the 13


16/21

418 448

A Definition of power 420 451

Contrasting Leadership and power 421 451

Bases of Power 421 452

Formal Power 421 421

personal Power 422 452

Which Bases of Power Are Most Effective? 423 453

Dependency: The Key to Power 423 454

The General Dependency Postulate 423 454

What Creates Dependency? 424 454

Power Tactics 425 456

Sexual Harassment: unequal Power in the workplace 428 459

Politics: Power in Action 430 461

definition of Organizational Politics 430 461

The Reality of Politics 431 462

Causes And Consequences of Political Behavior 433 463

Factors contributing to political Behavior 433 463

How do People Respond to Organizational Politics? 436 466

Impression Management 437 469

The Ethics of Behaving politically 441 471


Perceptions of Politics 442 472

Preference for Power Tactics 442 472

Effectiveness of Power Tactics 442 473


Self-Assessment Library - Is My Workplace political? 420 450

International OB - influence Tactics in China 427 458

OB Poll - how Do You Deal with Office Politics? 430 n/aMyth or Science? - "Power Breeds Contempt" 435 463

Self-Assessment Library - How Good Am I at Playing Politics? 437 469

An Ethical Choice - Making Excuses 441 n/a

Point/Counterpoint - Managing impressions is Unethical 444 474


Experiential Exercise - understanding Power Dynamics 445 475

Ethical Dilemma - does "aping" Others work? Is it Ethical? 446 476

Case Incident 1 - Dressing for success 446 476

Case Incident 2 - The Persuasion imperative 447 477

Ch 13 Power and politics


one paragraph long, though in the 14th ed a different comparison is made.

14th ed, has a few sentences more with slighly more comparisions


17/21

452 482

A definition of Conflict 454 484

Transitions of Conflict Thought 454 485

The Traditional View of Conflict 455 485

The Interactionist View of Conflict 455 486

Resolution Focused View of Conflict 456 n/a

The Conflict Process 457 486

Stage I: Potential Opposition or Incompatibility 457 486

Stage II: Cognition and Personalization 459 489

Stage III: Intentions 459 489

Stage IV: Behavior 461 491

Stage V: Outcomes 462 492

Negotion 465 495

Bargaining Strategies 466 496

The Negotiation Process 470 499

individual Differences in Negotiation Effectiveness 471 501

Third-Party Negotiations 473 503


Conflict and Culture 475 504

Cultural Differences in Negotiations 475 505


Self-Assessment Library - What's My Preferred Conflict-Handling Style? 454 484

OB Poll - When to Mention Salary? 466 n/a

Myth or Science - "When Selling in an Auction, Start the Bidding high" 468 n/a

International OB - Negotiating Emotions Across Cultures 473 n/a

Self-Assessment Library - What's My Negotiating Style? 473 502

An Ethical Choice - Sharing your Salary 474 n/a

Point/Counterpoint - Conflict Benefits Organizations 478 508


Experiential Exercise - a Negotiation Role Play 479 509

Ethical Dilemma - is It Unethical to Lie During Negotiations? 480 510

Case Incident 1 - David Out-negotiating Goliath: Apotex and Bristol-Myers Squibb 480 510

Case Incident 2 - Mediation: Master Solution to employment Disputes? 481 n/a

Ch 14 Conflict and negotiation

Ch 15 in the 13th Ed.

section "The Human Relations view of Conflict" in the 13th ed on top of pg. 486 is not in the 14th ed

three paragrahs not in the 13th ed.


18/21

486 516

What is Organizational Structure? 488 519

Work Specialization 488 519

Departmentalization 490 521

Chain of Command 491 522

Span of Control 492 523

Centralization and Decentralization 493 524

Formalization 493 524

Common Organizational Designs 494 526

The Simple Structure 494 526

The Bureaucracy 495 527

The Matrix Structure 496 529

New Design Options 499 530

The Virtual Organization 499 530

The Boundaryless Organization 501 532

The Leaner Organization: Organization Downsizing 501 n/a

Why Do Structures Differ? 503 534

Strategy 504 534

Organization Size 505 535

Technology 505 536

Environment 506 537

Organizational Designs and Employee Behavior 508 539

Global implications 509 540

Summary and Implications for managers 510 541

Self-Assessment Library - Do I Like Bureaucracy? 488 518

Self-Assessment Library - How Willing Am I to Delegate? 493 524

An Ethical Choice - "I fell into a Big Black Hole" 494 n/a

International OB - Structuring Organizations Across National Borders 497 n/a

OB Poll - Are you Currently downsizing? 503 n/aMyth or Science? - "People are Our Most Important Asset" 507 538

Point/Counterpoint - Mergers Are An Excellent Way to Get Rid of Employees 512 n/a


Experiential Exercise - Authority figures 513 544

Ethical Dilemma - How Much Shoul Directors Direct? 513 544

Case incident 1 - Can a Structure Be too Flat? 514 545

Case Incident 2 - Siemens' Simple Structure-Not 515 n/a

Ch 15 Foundations of Organization Structure


Bout a page worth of info not in the 13th ed.


19/21

518 548

What is Organizational Culture? 520 551

A Definition of Organizational culture 520 551

Culture is a descriptive Term 521 552

Do Organizations Have uniform Cultures? 522 553

Strong versus Weak Cultures 522 554

Culture Versus Formalization 522 554

What do Cultures Do? 523 555

Culture's Functions 523 555

Culture Creates Climate 524 n/a

Culture as a Liability 524 556

Creating And Sustaining Culture 526 558

how a Culture Begins 526 558

keeping a Culture Alice 527 559

Summary: How Cultures form 530 563

How Employees Learn Culture 530 564

Stories 531 564

rituals 531 564

material Symbols 531 564

Language 532 565

Creating an Ethical Organization Culture 532 566

Creating a Positive Organization Culture 533 567

Spirituality and Organizational Culture 536 570

What is Spirituality? 536 570

Why Spirituality now? 537 570

Characteristics of a Spiritual Organization 537 570

Criticisms of Spirituality 539 572

Global Implications 539 573Summary and implications for Managers 541 573

Self-Assessment Library - What's the right Organizational Culture for Me? 520 550

International OB - Managing Across Organizational boundaries 523 n/a

Myth or Science? - "People Socialize Themselves" 526 558

OB Poll - Is your Organization's Culture Religious, Secular, or Somewhere in-between? 536 n/a

Self-Assessment Library - How Spiritual Am I? 538 572

An Ethical Choice - working in a Spiritual Culture 540 n/a

Point/counterpoint - Organizational Cultures Can't Be Changed 543 575


Experiential Exercise - Rate your Classroom Culture 544 576

Ethical Dilemma - is There Room for Snooping in an Organization's Culture? 545 577

Case incident 1 - Mergers Don't always Lead to Culture Clashes 545 577

Case Incident 2 - Google and P&G Swap Employees 546 n/a

Ch 16 Organizational Culture

subsection "Institutionalization" in the 14th ed is included here, it is one paragraph from the section

"Institutionalization: A Forerunner of Culture" on pg 550 in the 13th ed.

2 paragraphs

Questions numbered from 13th to 14th ed. So number 2 in the 13th ed is number 1 (2-1) in the 14th, ect. 2-1, 3-

2, 4-3, 5-4, 6-5, 7-6, 8-7, 9-8

Is Ch 17 in the 13th Ed.


20/21

552 582

Selection Practices 554 585

How the Selection Process Works 554 585

initial Selection 555 585

Substantive Selection 556 587

Contingent Selection 560 589

Training and Development Programs 560 590

types of Training 560 591

Training Methods 562 593

Individualizing Formal Training to Fit the Employee's Learning Style 563 594

Evaluating Effectiveness 564 594

Performance Evaluation 564 595

what is Performance? 565 n/a

Purposes of Performance Evaluation 565 595

what Do We Evaluat? 565 595

Who Should Do the Evaluating? 566 596

Methods of Performance Evaluation 567 598

Suggestions for Improving Performance Ecaluations 569 600

Providing Performance Feedback 571 601

Managing Work-life conflicts in Organizations 572 602


recruiting and Selection 574 605

Training and Development 575 n/a

Performance Evaluation 575 606


Self-Assessment Library - How Much do I know About human Resource Management (HRM)? 554 585

International OB - Does Personality Testing Work Outside the united States? 558 n/a

Myth or Science? - "It's First Impressions That Count" 559 589

An Ethical Choice - Is Honesty The Best Policy in Getting a job? 570 n/a

Self-Assessment Library - How Good Am I at Giving Performance Feedback? 572 602

Point/Counterpoint - Telecommuting Makes good Business Sense 578 609

OB Poll - employer concern over Resume Gaps 579 n/a


Experiential Exercise = Evaluating Performance and Providing Feedback 579 610

Ethical Dilemma - is It Unethical to "Shape" your Resume? 580 610

Case Incident 1 - Peering into your Past 580 n/aCase incident 2 - Job Candidates Without Strong SAT Scores Need not Apply 581 611

Ch 17 Human Resource Policies and Practices

Called "selection"

question 8 is different and a there is a question number 10 in the 14th ed that is not in the 13th.

two paragraphs and three key terms

Is Ch 18 in the 13th Ed.

this is called "work-life Conflicts" in the 13th ed, and the few paragraphs befor it under section "Managing Diversity in

Organizations" starting on pg. 602 do not occur in the 14th ed.


21/21

588 616

Forces for Change 590 619

Planned Change 591 620

Resistance to Change 592 622

Overcoming Resistance to Change 594 623

The Politics of Change 595 625

Approaches to managing Organizational Change 596 625

Lewin's Three-step model 596 625

kotter's Eight-Step plan for Implementing Change 597 627

Action Research 597 628

Organizational Development 598 628

Creating a Culture for Change 602 633

Stimulating a Culture of Innovation 603 633

Creating a Learning Organization 604 635

Work Sress and Its Management 606 637

What is Stress? 607 637

Potential Sources of Stress 608 638

Individual Differences 611 641

consequences of Stress 612 642

Managing Stress 614 644



Self-Assessment Library = How Well Do I Respond to Turbulent Change? 590 619

OB Poll - Stress Gap 606 n/a

Myth or Science? - "Job Stress Can Kill You" 609 n/a

Self-Assessment Library - How Stressful Is My Life? 612 642

an Ethical Choice - your Responsibility to your Stress 613 n/a

international OB - Coping With Stress: East and West 614 644

Point/Counterpoint - Managing Change is an Episodic Activity 620 650


Experiential Exercise - power and the Changing environment 621 651

Ethical Dilemma = Stressing Out Employees is your Job 622 652

Case incident 1 - Innovation-and Continuity- at Toyota 622 n/a

Case Incident 2 - The Rise of Extreme Jobs 623 653

Ch 18 Organizational Change and Stress Management

Ch 19 in the 13th Ed.

a page by page

Documents