Slide 1

Slide 2

A guide to non-verbal communication

Slide 3

Introduction Most of our communication is non-verbal. Non-verbal cues include facial expressions, eye gazes, gestures and tone of voice. Depending on the culture, non-verbal communication can mean different things to different people.

Slide 4

Facial expressions Facial expressions are made up of numerous amounts of nonverbal communication. It is the most difficult types of nonverbal communication to master the subtle meanings and to be able to catch Some facial expressions are similar where ever we are in the world. Human faces communicate happiness, sadness, anger and fear. The overall appearance of the face offers information about age, sex, race, ethnicity, and even status

Slide 5

facial expressions (cont.) The overall appearance of the face offers information about age, sex, race, ethnicity, and even status

Slide 6

The eye gaze Looking, staring and blinking can also be important nonverbal behaviors, when people encounter people or things that they like, the rate of blinking increases and pupils dilate. Looking at another person can indicate a range of emotions, including Interest Hostility Attraction

Slide 7

eye gaze (cont.) Very young children, even before they can talk begin to initiate social interaction with their parents and others around them.

Slide 8

Gestures Animated hand gestures are used in everyday conversations and by some public speakers. While this can be distracting when used excessively, studies suggest that moving the hands while talking can improve memory. Clutching objects or fiddling with hair or clothing indicates anxiety, so be aware of the signals you send out when using these gestures. Conversely, using strong direct hand gestures when making a point or delivering a speech adds more authority to your words.

Slide 9

Gestures (cont.) Fist-pumping and finger-pointing are considered insulting in certain cultures, so be careful when using these gestures around people you dont know well.

Slide 10

Tone of voice Your tone of voice can convey a wealth of information, ranging from enthusiasm to disinterest to anger. Start noticing how your tone of voice affects how others respond to you and try using a tone of voice to emphasize ideas that your want to communicate If you want to show genuine interest in something, express your enthusiasm by using an animated tone of voice.

Slide 11

Conclusion We communicate information in many ways, always pay attention to things like, facial expressions, eye contact, and gestures and tone of voice. All of these signals can show important information that isnt put into words. By paying close attention to other peoples unspoken behaviors, you will improve your own ability to communicate nonverbally.

Slide 12

References Cherr, K. (2013). Types of nonverbal communication. Retrieved from About.com guide: www.about.com Moro, M. (2011, June). Types of Nonverbal Communication. Retrieved from e how: www.ehow.com Steele, J. (2011, December 3). The Facial Expression. Retrieved from Speech Mastery.com: www.speechmastery.com