7th annual excellence in hospital management … · karolinska university hospital.johan...

7TH ANNUAL EXCELLENCE IN HOSPITAL MANAGEMENT CONFERENCE

CHAIRPERSON:

LISA ALLEN, PH.D.Chief Patient Experience OfficerJohns Hopkins Medicine, The Armstrong Institute for Patient Safety and Quality, US

SPEAKERS:

AIDA YOUSEFICEOThe Harley Street Clinic, UK

WOJCIECH SZCZEPANIAKPresident of the Board of Directors & CEOThe Kusnacht Practice AG, Switzerland

LINDA BURGOYNECEOMatilda International Hospital, Hong Kong

MOUNES KALAAWICEOClemenceau Medical Center, Lebanon

JOHAN PERMERTProfessor of Surgery, Former Director of Development and Innovation Karolinska University Hospital, Sweden

CRISTINA BUSTILLOChief Experience OfficerBarcelona Children’s Hospital. Sant Joan de Déu. Spain

HENRIK SCHØDTSProject Chief ExecutiveNorth Zealand Hospital, Denmark

ILIAN GRIGOROVCEOAcibadem City Clinic, Bulgaria

ØYSTEIN MÆLANDCEOAkershus University Hospital, Norway

AXEL PAEGERCEOAMEOS Hospital Group, Switzerland

GEORGE CHERIYANMD, FRCP(UK), FRCPI, MBA, CEO/Chief Medical OfficerAmerican Mission Hospital, Bahrain

Partner, Mckinsey, UK«A real mixure,interesting presentations»CEO, Nemocnice na Bulovce, Czech Republic«Fully satisfied with content of the conference»

Medical Director, Wiener Privatklinik, Austria«Excellent»CEO, Herzliya Medical center, Israel«Nicely organized and presentations were relevant for my job»

CFO, Hospital Valdemar, Denmark«Speakers were very interesting and topics -very important»CEO, Akureyri Hospital, Iceland«This event I found very relevant for my job and I am very satisfied with the organization.»

SPEAKERS

Successfully minimising costs and risk whilst improving process efficiencies and overall care quality

PRAGUE, CZECH REPUBLIC8 - 9 September 2016UNIGLOBAL

fax +420 226 220 444 www.uni-global.euUNIGLOBAL 2016 tel. +420 226 220 400

2. LEVERAGING DEVELOPING TECHNOLOGY IN HOSPITAL MANAGEMENT

11:30 Advances in healthcare technology: how to bring hospital management to the next level

• Hospital management in the 4th Industrial Revolution• Educating patients about the benefits of developing healthcare

technology• Effective employee training for maximum effectiveness in using new

healthcare technology• Overcoming the challenges of underdeveloped IT infrastructures• Perspectives on cloud computing in healthcare managementMounes KalaawiCEOClemenceau Medical Center, Lebanon

12:10 Networking lunchGreat opportunity to interact with market leaders in a relaxing environment. Exchange perspectives on best practice and build up new contacts

13:40 Effective finance management for the hospital of the future

• Encouraging investment in an increasingly difficult financial environment

• Increasing cost-effectiveness through functional partnerships with other hospitals

• Cost mitigation through specialization and promoting self-care and Telecare

• The role of automation in reducing expenses• Maximising quality while minimising expenses: how to balance

profitability and quality management most effectivelyAxel PaegerCEOAMEOS Hospital Group, Switzerland

14:20 Cutting-edge hospital strategies in Eastern Europe: the City Clinic perspective

• Achieving excellence in strategic planning in Eastern European hospitals

• Updating the IT infrastructure to implement cutting-edge health IT solutions

• Establishing cross-border partnerships for increased efficiency in hospital management

• Finance management for hospitals in a developing economyIlian GrigorovCEOAcibadem City Clinic, Bulgaria

15:00 PANEL DISCUSSIONFacilitating innovation through effective leadership in hospitals

15:40 Chairperson’s summary & closing remarks

15:50 Business networking platform – Afternoon coffee16:20 End of the 1st Day of the conference

08:30 Registration & Morning Coffee

08:50 Welcome & Opening Remarks from the ChairpersonLisa Allen, Ph.D., Chief Patient Experience OfficerJohns Hopkins Medicine, The Armstrong Institute for Patient Safety and Quality, US

KEYNOTE ADDRESS1. OPERATIONAL EXCELLENCE IN HOSPITAL

MANAGEMENT

09:00 Innovation in healthcare service models and hospital strategy

• How we determine the purpose of our institution: mastering the strategic mindset for maximum effectiveness in hospital management

• Creating a flexible hospital strategy in today’s rapidly changing healthcare environment

• Transformation management in our operations• Learning from the day-to-day practices: involving both hospital

personnel and patients in strategic planning• How aging populations challenge hospital strategy• Developing strategic plans in a rapidly developing technological

environment• Cutting-edge lean management for maximum effectivenessAida YousefiCEOThe Harley Street Clinic, UK

09:40 Creating a Sustainable Model for a Positive Patient Experience

• Understand the relationship between patient centered care and the patient experience

• Learn about Johns Hopkins National Leader Strategy Model to improve the patient experience

• Determine ways to create an infrastructure to support improvement in the patient experience.

• Methods to engage staff, clinicians, patients and families in improvement.

• Review accountability models and ways of transparently reporting patient experience data

Lisa Allen, Ph.D.Chief Patient Experience OfficerJohns Hopkins Medicine, The Armstrong Institute for Patient Safety and Quality, US

10:20 Business networking platform – Coffee breakShake hands, exchange business cards and build up new connections

10:50 Improving the best patient experience through cutting-edge hospital design

• Main principles for patient services in the new hospital• Technology and innovation improving patient safety and experience• The Patient’s healthcare; guiding principle in Norwegian health policy• Importance of leadership training in achieving hospital goalsØystein MælandCEOAkershus University Hospital, Norway

Lisa Allen, Ph.D.Chief Patient Experience Officer , Johns Hopkins Medicine, The Armstrong Institute for Patient Safety and Quality, US

Aida YousefiCEOThe Harley Street Clinic, UK

Wojciech SzczepaniakPresident of the Board of Directors & CEOThe Kusnacht Practice AG, Switzerland

Linda BurgoyneCEOMatilda International Hospital, Hong Kong

Ilian GrigorovCEOAcibadem City Clinic, Bulgaria

George CheriyanMD, FRCP(UK), FRCPI, MBA, CEO/Chief Medical OfficerAmerican Mission Hospital, Bahrain

DAY 1THURSDAY 8TH SEPTEMBER 2016


08:30 Re-registration & morning coffee

08:50 Welcome & opening remarks from the Chairperson

OPENING ADDRESS3. INNOVATION IN PATIENT ENGAGEMENT AND

EXPERIENCE MANAGEMENT

09:00 Optimising Patient Experience and Addiction Care in UHNWI

• Addiction research – what works and what doesn’t• Why the experience is just as important as the treatment• How to create an outstanding patient experience • The special needs of UHNWIWojciech SzczepaniakPresident of the Board of Directors & CEOThe Kusnacht Practice AG, Switzerland

09:40 Transforming Patient Experience for Service Innovation

• Patient Experience Design for Business Transformation• From evaluation to co-creation for participatory design• The hospital as a living lab for service innovation Cristina BustilloChief Experience OfficerBarcelona Children’s Hospital. Sant Joan de Déu. Spain

10:20 Business networking platform – Coffee breakShake hands, exchange business cards and build up new connections

10:50 A hospital’s quality Journey• More than ticking the boxes – does anyone benefit from quality

initiatives?• Lessons learned on the quality journey• Outcomes –effects on patients experience• Hong Kong – one size does not fit allLinda Burgoyne CEOMatilda International Hospital, Hong Kong

11:30 Integrating hospital design and technology: innovation from the North Zealand Hospital

• State-of-the-art design in creating the hospital of the future• How the Internet of Things (IoT) is transforming the healthcare sector• Advanced personalisation through smart objects • Enhancing the patient experience through connected objects and

integrated technology• Developing the most effective infrastructure procedures for maximum

patient satisfactionHenrik SchødtsProject Chief ExecutiveNorth Zealand Hospital, Denmark

12:10 Strategic interactive lunchRound-table settings where participants will be discussing pre-selected topics in small groups, with the contribution of a table moderator to make the discussion more energetic.

13:10 Conclusions from the interactive lunch discussion

4. OPTIMIZING HOSPITAL PROCESSES FOR MAXIMUM EFFECTIVENESS

13:40 Successfully developing an effective Public-Private Partnership model for hospitals

• Assessing the pros and cons of PPP models in hospital management• Identifying the best partners to join forces with in hospital

management• Mitigating expenses through creating successful Public-Private

Partnerships• Managing differing interests in Public-Private Partnerships• Effective mediation between public and private players in PPPs• Maximising efficiency through outsourcingJohan PermertProfessor of Surgery, Former Director of Development and Innovation Karolinska University Hospital, Sweden

14:20 Revolutionary leadership in Hospital Management • Leadership skills for the future• Simplify and quantify• Focus on customer care needs• The Triple bottom line (People, Process and Productivity George CheriyanMD, FRCP(UK), FRCPI, MBA, CEO/Chief Medical OfficerAmerican Mission Hospital, Bahrain

15:00 PANEL DISCUSSION A round-up of the most salient topics of the two days

15:40 Closing remarks & Chairperson’s summary

15:50 Business networking platform – Afternoon coffee

16:20 End of the conference

WITH THANKSI would lIke to thank everyone who assIsted wIth the research and organIsatIon of thIs forum, partIcularly the speakers for theIr support and commItment.

Mariya BELOZYOROVA, Conference Producertel. +420 226 220 462 | email: [email protected]

Lisa Allen, Ph.D.Chief Patient Experience Officer, Johns Hopkins Medicine, The Armstrong Institute for Patient Safety and Quality, US

Johan PermertProfessor of Surgery, Former Director of Development and Innovation Karolinska University Hospital, Sweden

Ilian GrigorovCEOAcibadem City Clinic, Bulgaria

George CheriyanMD, FRCP(UK), FRCPI, MBA, CEO/Chief Medical OfficerAmerican Mission Hospital, Bahrain

Cristina BustilloChief Experience OfficerBarcelona Children’s Hospital. Sant Joan de Déu. Spain

Axel PaegerCEOAMEOS Hospital Group, Switzerland

DAY 2 FRIDAY 9TH SEPTEMBER 2016


LINDA BURGOYNECEOMATILDA INTERNATIONAL HOSPITAL, HONG KONG

Linda is a highly experienced healthcare professional with a passion for providing the best patient experience. Linda is an RM, RGN with a Masters in Communication (Australia) and holds an Honorary professorship at HK university. She has held senior leadership positions in Europe, Middle East and currently Hong Kong. She is active in health care in the region and is instrumental in consistently maintaining high

patient involvement and staff fulfillment, fortifying the Matilda International Hospitals competitive market position as HK premier hospital.

MOUNES KALAAWICEOCLEMENCEAU MEDICAL CENTER, LEBANON

Dr. Mounes Kalaawi is the Founder & CEO of Clemenceau Medical Center (CMC) & Chairman & CEO of Clemenceau Medicine International (CMI). A surgeon, trained and certified by the Royal Colleges of Surgeons in Glasgow and England, he is certified in Medical Management from the American College of Physicians Executives, and was awarded an MBA from the University of Massachusetts in the US.

JOHAN PERMERTPROFESSOR OF SURGERY, FORMER DIRECTOR OF DEVELOPMENT AND INNOVATION KAROLINSKA UNIVERSITY HOSPITAL, SWEDEN

Johan Permert, MD PhD and Professor of Surgery at Karolinska Institutet, Former Director of Development and Innovation at the Karolinska University Hospital.Johan Permert’s present position is Professor of Surgery at Karolinska Institutet and Karolinska University

Hospital.2011-2016 he was the Director of Development and Innovation at Karolinska University Hospital and member of the Karolinska University Hospital senior management team.He has been responsible for the MT and IT-equipment program of the new PPP Hospital in Stockholm. He initiated in 2010 the Innovation Center at Karolinska University Hospital to promote successful collaboration between Industry, University and Healthcare.He has previously been Chairman of Surgery at Karolinska University Hospital. He has published more than 130 scientific publications and supervised more than 10 PhD-students to their scientific degree.

LISA ALLEN, PH.D.CHIEF PATIENT EXPERIENCE OFFICERJOHNS HOPKINS MEDICINE, THE ARMSTRONG INSTITUTE FOR PATIENT SAFETY AND QUALITY, US

Lisa Allen, Ph.D. joined Johns Hopkins Medicine (JHM) in September 2014 as the first Chief Patient Experience Officer for the healthcare system and The Johns Hopkins Hospital. In this role she has oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout JHM by coaching, utilization of best practices

and system collaboration. Her position sits within the Armstrong Institute for Patient Safety and Quality. Dr. Allen is passionate about patient and family-centered care and engagement. Prior to joining JHM, she held roles as Vice President for Quality, Safety, and Patient Experience in large academic and community health systems in New England. She has spoken at national and international conferences and published articles in peer-reviewed journals on this topic. She has consulted with many different organizations on ways to implement Lean and patient and family-centered principles. She has over 25 years of experience in health care leadership. She has her Ph.D. in Medical Anthropology and Community Medicine, a Green Belt in Lean, and is a Certified Executive Coach. Dr. Allen was named in the Beckers Hospital Review list as “130 women hospital and health system leaders to know” for 2015.

AIDA YOUSEFICEOTHE HARLEY STREET CLINIC, UK

Qualified as Clinical Pharmacist with honours from University of Port Elizabeth South Africa specialised in hospital Clinical pharmacy and Production pharmacy in Cancer Services. Set up Clinical Research Company and joined HCA Healthcare UK. Set up the Cancer Network for HCA Healthcare UK 2008; COO of The Harley Street Clinic – developed CP and Diagnostic Centre and consolidate Radiation Oncology Programme.

WOJCIECH SZCZEPANIAKPRESIDENT OF THE BOARD OF DIRECTORS & CEOTHE KUSNACHT PRACTICE AG, SWITZERLAND

Wojciech Szczepaniak is an energetic, innovative and pioneering European businessman who is educated in the area of law and finance. He began managing his own business in 1998 when he also began his first joint-venture with investors from different countries. Since then, he has successfully occupied senior management positions in many companies across several

industries. Wojciech is particularly active in the health care sector and has taken the lead role in developing and expanding a chain of private clinics and hospitals, including cardiology and cardio-surgery clinics. His experience also covers projects from various areas of medicine including oncology and neurosurgery. At The Kusnacht Practice he represents the interests of Capital 36.

CHAIRPERSON :

SPEAKERS:

SPEAKERS


ØYSTEIN MÆLANDCEOAKERSHUS UNIVERSITY HOSPITAL, NORWAY

MD, specialized in psychiatry. Current position since May 2014. Previously: Assistant Director General, National Directorate for Health (2013-14), National Police Commissioner (2011-2012),various leadership assignments in the Norwegian health services. State Secretary, Ministry of Justice and the Police 1994/97 and 2000/2001.

AXEL PAEGERCEOAMEOS HOSPITAL GROUP, SWITZERLAND

Axel Paeger, M.D., has served as CEO of AMEOS Hospital Group since 2003. Prior to his current position, Dr. Paeger was chief managing officer of Asklepios Kliniken GmbH. Before that, he was a member of the Pacific Health Corporation, Inc. board. He has also served as an associate partner for Health Care Consultancy in Cleveland, OH, USA.

GEORGE CHERIYANMD, FRCP(UK), FRCPI, MBA, CEO/CHIEF MEDICAL OFFICERAMERICAN MISSION HOSPITAL, BAHRAIN

Dr Cheriyan is the CEO and Chief Medical Officer of the American Mission Hospital (AMH) in Bahrain. He worked as a Neonatologist for over 25 years after obtaining his post graduate training in Pediatrics in London at The Hospital for Sick Children, Great Ormond Street, and sub-specialization in Neonatology at the Hospital

for Sick Children, in Toronto, Canada. He worked as a Consultant Neonatologist in the National Health Service In London before moving up to take up a position as Head of Neonatology at the Saudi Aramco Hospital where he worked for 18 years in various capacities of leadership. He is a trained ‘Improvement Advisor’ in Healthcare quality from the Institute of Healthcare Improvement (IHI) in Boston, MA where he was adjunct teaching member of the faculty and has been an invited speaker at various healthcare Forums both in and outside of the US. He further obtained training in Healthcare management at the Harvard Business School and is both an alumni of the Harvard Business School and the Harvard Kennedy School of Government. His area of interest is in developing a model of non-profit healthcare which is both affordable and of high quality.

CRISTINA BUSTILLOCHIEF EXPERIENCE OFFICERBARCELONA CHILDREN’S HOSPITAL. SANT JOAN DE DÉU. SPAIN

Psychologist (UB), Anthropologist (UB), Master Degree in Audiovisual Communication (UPF) and PhD in Telecommunications Engineering (URL) with the thesis on her patent Emoscopio, a tool for the use of emotional indicators in the design process.Professionally, she has specialized in innovative business models through the implementation of omnichannel ecosystems in the context of digital transformation. She has

innovated the customer experience in the content industry (Planeta Group), tourism (GeoPlaneta, Lonely Planet, Catalan Tourist Board) and health (Barcelona Children’s Hospital - Hospital Sant Joan de Deu). From research and design, she founded the 1st UX Lab in Spain and created services for sectors such as banking, telecommunications, insurance, FMCG, smart citizen and retail (User Lab - URL, A Piece of Pie, Designit), with several awards in her career. She promotes and disseminates the application of neuromarketing emotional indicators and processes in Service Design Thinking and Lean Startup. In acadèmia field, she teaches courses on Human Computer Interaction, User Experience and Customer Experience since 1996 (Pompeu Fabra University, School of Design Elisava, Universitat Ramon Llull - La Salle Engineering, Universitat Central de Catalunya - Bau School of Design). She is now CXO (Customer Experience Officer) at the Barcelona Children’s Hospital - Hospital Sant Joan de Déu de Barcelona and directs the Master in Management of Innovation and Design School of Design Bau.

HENRIK SCHØDTSPROJECT CHIEF EXECUTIVENORTH ZEALAND HOSPITAL, DENMARK

Henrik Schødts is Deputy CEO, North Zealand Hospital from 2014 and Project Chief Executive, New North Zealand Hospital since 2011. Henrik has a Master in Political Science and Government from the University of Copenhagen (2003) and a graduate Diploma in Business Administration from Copenhagen Business School (2007) Henrik has an executive education in Innovation and leadership from UC Berkeley and a DBE in Business Excellence from Columbia University,

Columbia Business School.

ILIAN GRIGOROVCEOACIBADEM CITY CLINIC, BULGARIA

Ilian is a co-founder of City Clinic and now CEO of Acibadem City Clinic, the largest integrated healthcare system in Bulgaria and one of the leading providers in Eastern Europe. He has a Master’s in Healthcare Administration from the University of Minnesota and a Master’s in Finance from University of Amsterdam. Ilian has completed post-graduate trainings in some of the leading healthcare institutions around the world including Harvard School of Public

Health, University of California Berkeley, Kaiser Permanente, Institute for Healthcare Improvement, the Kind’s Fund, Massachusetts General Hospital, Cleveland Clinic, MD Anderson Cancer Center, Brigham and Women’s Hospital. Prior to moving to healthcare Ilian spent 14 years in private equity and M&A advisory. Ilian has led Bedminster Capital (formerly Soros Investment Capital) office in Bulgaria for 8 years. He has experience in investing in various industries including cable, media and healthcare. Ilian has held directorship positions in various companies. Prior to Bedminster, Ilian worked for KPMG in Bulgaria BDO in the Netherlands.

SPEAKERS


2ND ANNUAL HEALTH EXCELLENCE CONFERENCE MIDDLE EAST & AFRICA22 & 23 May, 2017DUBAI, UAE

Over the past few years, health insurance has been one of the fastest-growing segments in the Middle East & Africa, and now represents the biggest market segment in the region. The main drivers behind this spectacular growth are legislation, in particular compulsory insurance requirements and population growth. Regional health insurance companies will have to drive broader healthcare objectives—improving provider quality, enhancing healthcare accessibility, and developing healthcare databases. In short, these companies should aspire to nothing less than building a healthier society. How and what health insurance companies do to impact care and quality will be critical for the future of the industry in the region.The participants of Uniglobal’s “2nd Annual Health Excellence Conference – Middle East & Africa” will be exploring the opportunities and challenges ahead for the players in the regions’ health care system—from policymakers and health care providers to insurers, pharmaceuticals to technology companies, and employers as well as patients.

3RD ANNUAL CORPORATE TAX SUMMIT24 & 25 November, 2016BERLIN, GERMANY

Corporate tax has rarely received as much attention as in recent years. One of the main issues for Tax heads, managers is that already complex tax systems were being further complicated by many new laws. Large corporate taxpayers generally want to ensure that their tax planning is legal, efficient and appropriate, that it does not create reputational risks and that reporting and compliance requirements are fulfilled.An efficient and proactive tax department can without doubt provide huge competitive advantage to an organisation.

UPCOMING CONFERENCES


3RD ANNUAL EUROPEAN COMPENSATION & BENEFITS FORUM8 & 9 June, 2017VENUE TBA

Compensation and benefits are providing access to a wide range of services that improve the quality of life of employees through enhancement of daily life and promotion of work-life balance. Such frameworks have a positive impact on employee motivation and contribute to enhance companies performance.Nevertheless, maximising the impact of compensation and benefit plans is becoming a complex task. The ability to develop the right plans at a reasonable cost and then be properly communicated is an important challenge for a large number of employers.

6TH ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE26 & 27 January, 2017AMSTERDAM, THE NETHERLANDS

In the fast changing environment insurance companies that have a clear strategy and ability to change will be able to develop their position in the market.Insurers can’t control the weather, but they can control other impacts on claims management costs.Come and join Uniglobal’s “6th Annual Insurance Claims Management Conference” to network and share your experiences with the market leaders from Europe. The event will equip all participants to make the most informed and incisive decisions whatever their involvement in the claims process: Insurance Companies, Brokers, Adjusters & Assistance & Claims Handling Companies, Consultancies & Advisory, Law Firms, Underwriters or other related fields.

UPCOMING CONFERENCES


Lunch TopicsIn order to bring added value to the conference we plan to arrange round-table interactive session during the lunch on Day 2. We will invite all the participants to be actively involved in this session to share international and local experience, and in return take away new ideas and inspirations from industry peers across the globe.

What can you expect?Round-table settings with different strategic topic of discussion on each table. Conference participants will select a table based on the topic they would like to discuss, and the questions they would like answered.

TABLE 1 DESIGN THINKING AND INNOVATIONHENRIK SCHØDTS, PROJECT CHIEF EXECUTIVENORTH ZEALAND HOSPITAL, DENMARK

TABLE 2 HOW CAN PROCUREMENT BE USED AS A TOOL FOR DEVELOPMENT AND INNOVATION?JOHAN PERMERT, PROFESSOR OF SURGERY, FORMER DIRECTOR OF DEVELOPMENT AND INNOVATION KAROLINSKA UNIVERSITY HOSPITAL, SWEDEN

TABLE 3 HOW INFORMATION TECHNOLOGY IS CHANGING HEALTHCARE DELIVERY?ILIAN GRIGOROV, CEOACIBADEM CITY CLINIC, BULGARIA

TABLE 4 IS UNIVERSAL HEALTHCARE POSSIBLE; THE ELUSIVE GOLD

STANDARDGEORGE CHERIYAN, MD, FRCP(UK), FRCPI, MBA, CEO/CHIEF MEDICAL OFFICERAMERICAN MISSION HOSPITAL, BAHRAIN

UNIGLOBAL IS A LEADER IN FOCUSED, TAILOR-MADE BUSINESS EVENTS SERVING A WIDE RANGE OF INDUSTRIES IN THE FINANCIAL SECTOR. WE COOPERATE WITH DECISION MAKERS AND SENIOR-LEVEL EXECUTIVES ALL ACROSS THE GLOBE. OUR OBJECTIVES ARE TO INFORM, EDUCATE, TRAIN AND ENTERTAIN IN ORDER TO PROVIDE OUR CLIENTS WITH A HIGH DEGREE OF SATISFACTION AND PROFITABILITY.UNIGLOBAL STRIVES TO INCREASE YOUR COMPANY’S BUSINESS INTELLIGENCE THROUGH ITS UNIQUE, HIGHLY FOCUSED, INDUSTRY AND CLIENT DRIVEN INTERNATIONAL CONFERENCES.

UNIGLOBAL 2016 tel. +420 226 220 400fax: +420 226 220 444web: www.uni-global.eu

EUROSTARS THALIA ADDRESS:

Národní 13, 110 00 Prague 1,

TEL:+420 221 011 333

FAX:+420 221 011 334

EMAIL:[email protected]

WEB:www.eurostarsthalia.com

MAP:

STRATEGIC INTERACTIVE LUNCH TABLES: HOTEL INFOFRIDAY 9TH SEPTEMBER

7th annual excellence in hospital management … · karolinska university hospital.johan...

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