7 secrets of successful hipchat integrations

ANATOLI KAZATCHKOV • DEV MANAGER • ATLASSIAN • @TOLKS

7 Secrets of Successful HipChat Integrations

CONTINUOUS

INTEGRATION

PLAN

BUILD

DEPLOY

OPERAT

E

CONTINUOUS FEEDBACK

CONTINUOUS

INTEGRATION

OPERATE

DEPLOYPLAN

BUILD

CONTINUOUS FEEDBACK

CO

LLABO

RATIO

NC

OLL

ABO

RATI

ON

CONTINUOUS

INTEGRATION

PLAN

BUILD

DEPLOY

OPERAT

E

CONTINUOUS FEEDBACK

Good teams collaborate

Michael, do you have the dimensions of the room?

Yes, here is the floor plan.

Building blocks

Traditional

Notifications

Webhooks

Clients Extensions

Webhooks

Notifications

ChatOps

hubot deploy myapp

pstreule’s production deployment of myapp is done!

pstreule is deploying myapp/master to production

Software IT

ChatOps

HR Marketing Finance Legal Sales (alltheteams)

crm lookup customer Anatoli K

type “crm help” for more details

lookup: unknown command

Clients Extensions

DialogsCards Actions Glances

DiscoverDiscuss Decide

Act

ChatOps

#1 Use HipChat as a notification hub

Discover

Discuss

Decide

Act

#2 Improve the signal, reduce the noise

Discover

Discuss

Decide

Act

What is the summary?

Is this alert fixed?

Did I miss any alerts?

#3 Reduce context switching

Discover

Discuss

Decide

Act

Context

Is anyone working on it?

What are the details? Can I help?

#4 Bring data to the conversation

Discover

Discuss

Decide

Act

#5 Make it about the team

Discover

Discuss

Decide

Act

#6 Close the loop

Discover

Discuss

Decide

Act

#7 Engage users

Discover

Discuss

Decide

Act

Add-on X

Add-on X

User Experience Design Consistency

• Use HipChat as a notification hub • Improve the signal, reduce the noise • Reduce context switching • Bring data to the conversation • Make it about the team • Close the loop • Engage users7secrets

Thank you!

ANATOLI • ENGINEERING • ATLASSIAN • @TOLKS

7 secrets of successful hipchat integrations

Technology