SARA WAJNBERG & MACKENZIE KOSUT • TECH OPS & INFRASTRUCTURE • OSCAR

ChatOpsAutomating your Company with HipChat,

Bitbucket and JIRA Service Desk

We’re Oscar, A new kind of health insurance company

Healthcare is was broken. We’re fixing it.

We’re bringing the best from every industry together

Technology

Data & Analytics

Healthcare

Marketing

JIRA

Bug Tracking

Project Tracking

UX/Design Projects

Security Issues & Projects

IT help desk

Eligibility issues

Claims issues

Benefit questions

New hire process

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150 Agents * $1500.00 = $225,000.00

New Hire Processing

Office Management

Contract Review Requests

Conference Attendance Requests

Bug Tracking

Project Tracking

UX/Design Projects

IT Helpdesk Requests

Security Issues & Projects

Technology/Product

Enrollment Issues

Claims Processing Issues

Benefit Questions/Plan Design

Appeals/Complaints

Network Issues

Requests for outreach from CS & Sales

Operations

Human Resources/Legal

Customer Service Helpdesk

Clinical Care Management

Provider Concierge

Service (on Service Desk!)

JIRA Emails Fully customized and Oscar branded.

New Hire Processing

Office Management

Contract Review Requests

Conference Attendance Requests

Bug Tracking

Project Tracking

UX/Design Projects

IT Helpdesk Requests

Security Issues & Projects

Technology/Product

Enrollment Issues

Claims Processing Issues

Benefit Questions/Plan Design

Appeals/Complaints

Network Issues

Requests for outreach from CS & Sales

Operations

Human Resources/Legal

Customer Service Helpdesk

Clinical Care Management

Provider Concierge

Service (on Service Desk!)

+ +

Member Service

Operations: Enrollment

Operations: Claims

Operations: Network

Operations: Medical

Script Runner

Customer Service: Open —> Waiting on Network Ops…………………………………………………………………Awaiting Confirmation —> Resolved

Network Ops: Investigating —> Waiting on Network Ops —> Awaiting Confirmation —> Resolved

Over 40 plugins

JIRA splunk integrations

[www.hioscar.com] 10.10.0.107 [02/Jun/2015:16:14:09 -0400] 200 "GET /member/api/v1/members/me/timeline HTTP/1.1" 1207 "-" "Dalvik/2.1.0 (Linux; U; Android 5.0.1; Nexus 5 Build/LRX22C)" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.149 up_resp_time=0.149 member_hash=9b8fdfb4535e46bd abtests="" request_id=8539-1433276049.462-74.71.87.193-889

[www.hioscar.com] 10.10.13.132 [02/Jun/2015:16:14:09 -0400] 200 "GET /search/metasearch?q=Man+l&source=care_router_4&planLocationState=NY&planDate=2015-02-01&userLat=40.714842&userLng=-73.954808 HTTP/1.1" 1184 "https://www.hioscar.com/people/jjPOvTUMCGBx/aQyZzVVZtp3z?planState=NY" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.042 up_resp_time=0.042 member_hash=- abtests="\x22{}\x22" request_id=8539-1433276049.897-72.69.91.250-1837

[www.hioscar.com] 10.10.0.107 [02/Jun/2015:16:14:10 -0400] 200 "GET /member/api/v1/fitness-tracking/misfit-register-status HTTP/1.1" 245 "-" "Dalvik/2.1.0 (Linux; U; Android 5.0.1; Nexus 5 Build/LRX22C)" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/memberweb.socket:200" req_time=0.058 up_resp_time=0.058 member_hash=9b8fdfb4535e46bd abtests="" request_id=8539-1433276050.541-74.71.87.193-909

[www.hioscar.com] 10.10.13.132 [02/Jun/2015:16:14:12 -0400] 200 "GET / HTTP/1.1" 30316 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36" "XX.XX.XX.XXX" "unix:///var/run/uwsgi/manhattan.socket:200" req_time=0.036 up_resp_time=0.036 member_hash=- abtests="\x22{}\x22" request_id=8539-1433276052.900-98.113.186.40-456

HipChat

31

Twitter Pants

Provisioning a Server @grouchy build [role]

Deploying code @grouchy deploy [site] [environment]

Anonymizing development databases @grouchy anonymize [server]

Database Migrations @grouchy migration reserver [#], @grouchy migration run [#]

Managing LDAP @grouchy groups [user], @grouchy ldap add [user] [groups]

Manage VPN @grouchy vpn add [user], @grouchy vpn revoke [user]

Annotations Like RapGenius except actually useful.

Thank you!

SARA & MACKENZIE • TECH OPS & INFRASTRUCTURE • OSCAR