5032774 balanced scorecardlearning and growth
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BSC- learning and Growth
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3 principal categories for learning and growth Perspective
Employee Capabilities
Information SystemCapabilities
Motivation, Empowerment &Alignment
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3 principal categories for learning and growth Perspective
Employee Capabilities
Skill level AutomationDirect access to transactionsContinuous improvementTrainingRe-skilling
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Core Employee Measurement Group
EmployeeSatisfaction
EmployeeRetention
EmployeeProductivity
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Core Employee Measurement Group
EmployeeRetention
EmployeeProductivity
EmployeeSatisfaction
Results
StaffCompetencies
TechnologyInfrastructure
ClimateFor
Action
enablers
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Measuring Employee Satisfaction
Satisfied employees are precondition forIncreasing productivity, responsiveness
Quality and Customer service
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Measuring Employee Satisfaction
Involvement in decisions
Recognition in doing a good job
Access to Information
Encouragement for creativity
Support level from Staff functions
Overall satisfaction with the Organisation
Involvement in decisions
Recognition in doing a good job
Access to Information
Encouragement for creativity
Support level from Staff functions
Overall satisfaction with the Organisation
Employee Survey (scale 1-5)
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Measuring Employee Retention
Employee retention is generallyMeasured by percentage of Key staff turnover
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Measuring Employee Productivity
Revenue Per Employee
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Situation specific Drivers of Learning and Growth
Re skilling the Workforce
Information System Capabilities
Motivation, Empowerment and Alignment
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Situation Specific Drivers of Learning and Growth
Staff Competencies Technology Infrastructure Climate for Action
Strategic Skills Strategic Technologies Key decision cycle
Training Level Strategic Database Strategic Focus
Skill level Experience Capture Staff Empowerment
Propriety software Personal Alignment
Patents ,Copyrights Morale Teaming
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Learning & Growth Measurement-Reskilling
StrategicReskilling
MassiveReskilling
CompetencyUpgrade
High
Low High
The Reskilling The key strategic theme is the need to reskill or upgrade the skills of the Scenario workforce in order to achieve the vision
Strategic A focused portion of the work force requires a high level of new,Reskilling Strategic skills
Massive A large proportion of the workforce requires massive skill renovationReskilling
Competency Some portion of the workforce ,small or large, requires an upgrade ofUpgrade core skills
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Information System Capabilities
Effective employees require Excellent information
On customersOn internal processesOn financial consequences of
their decisionsRapid, timely and accurate
FeedbackProcess redesigningOnline access to information
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Motivation, Empowerment and Alignment
Measures of Individual and Organizational Alignment
Measuring suggestions made & Implemented
Measuring improvements
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Personal Goals Alignment- measurement Concept
ExecutiveTeam
TopManagement
Staff
Top Down Management Roll out for BSC
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Personal Goals Alignment- measurement Concept
Measurement Approach
1 % of top management exposed to BSC
2 %of staff exposed to BSC
3 % of top managers with personal goals aligned to BSC
4 % of staff with personal goals aligned to BSC
5 % of employees achieved personal goals
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Measures of team Performance-measures
3 No. of Integrated Engagements
1 Internal Survey on teaming 2 Gain-sharing Level
4 loss control utilization
5 % Of Business PlansDeveloped by Teams
6 % Of teams with sharedincentives