5032774 balanced scorecard learning and growth

8/8/2019 5032774 Balanced Scorecard Learning and Growth

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BSC- learning and Growth


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3 principal categories for learning and growth Perspective

Employee

CapabilitiesInformation System

Capabilities

Motivation, Empowerment &

Alignment


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3 principal categories for learning and growth Perspective

Employee

Capabilities

Skill levelAutomation

Direct access to transactions

Continuous improvement

Training

Re-skilling


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Core Employee Measurement Group

Employee

Satisfaction

Employee

Retention

Employee

Productivity


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Core Employee Measurement Group

Employee

Retention

Employee

Productivity

Employee

Satisfaction

Results

Staff

Competencies

Technology

Infrastructure

Climate

For

Action

enablers


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Measuring Employee Satisfaction

Satisfied employees are precondition for

Increasing productivity, responsiveness

Quality and Customer service


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Measuring Employee Satisfaction

Involvement in decisions

Recognition in doing a good job

Access to Information

Encouragement for creativity

Support level from Staff functions

Overall satisfaction with the Organisation

Employee Survey (scale 1-5)


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Measuring Employee Retention

Employee retention is generally

Measured by percentage of Key

staff turnover


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Measuring Employee Productivity

Revenue Per Employee


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Situation specific Drivers ofLearning and Growth

Re skilling the Workforce

Information System Capabilities

Motivation, Empowerment and Alignment


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Situation Specific Drivers of Learning and Growth

Staff Competencies Technology Infrastructure Climate for Action

Strategic Skills Strategic Technologies Key decision cycle

Training Level Strategic Database Strategic Focus

Skill level Experience Capture Staff Empowerment

Propriety software Personal Alignment

Patents ,Copyrights Morale

Teaming


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Learning & Growth Measurement-Reskilling

Strategic

Reskilling

Massive

Reskilling

Competency

Upgrade

High

Low High

The Reskilling The key strategic theme is the need to reskill or upgrade the skills of the

Scenario workforce in order to achieve the vision

Strategic A focused portion of the work force requires a high level of new,

Reskilling Strategic skills

Massive A large proportion of the workforce requires massive skill renovation

Reskilling

Competency Some portion of the workforce ,small or large, requires an upgrade of

Upgrade core skills


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Information System Capabilities

Effective employees require

Excellent information

On customers

On internal processes

On financial consequences of

their decisions

Rapid, timely and accurate

FeedbackProcess redesigning

Online access to information


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Motivation, Empowerment and Alignment

Measures of Individual and Organizational Alignment

Measuring suggestions made & Implemented

Measuring improvements


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Personal Goals Alignment- measurement Concept

Executive

Team

Top

Management

Staff

Top Down Management Roll out for BSC


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Personal Goals Alignment- measurement Concept

Measurement Approach

1 % of top management exposed to BSC

2 %of staff exposed to BSC

3 % of top managers with personal goals

aligned to BSC

4 % of staff with personal goals aligned

to BSC

5 % of employees achieved personal goals


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Measures of team Performance-measures

3 No. of Integrated Engagements

1 Internal Survey on teaming 2 Gain-sharing Level

4 loss control utilization

5 % Of Business Plans

Developed by Teams

6 % Of teams with shared

incentives

5032774 balanced scorecard learning and growth

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