BPM

BUSINESS PROCESS MANAGEMENT

IS BPM ABOUT?MANAGEMENT (LASTING)

ORTECHNOLOGY (EPHEMERAL)

WHAT IS BPM ALL ABOUT?

• Enterprise architecture – Zachman• Change management• Business processes and architecture• Alignment – business with IT – Balanced Scorecard• Best practices – the SCOR framework• Matrix management – process group• Software suites – BPMS• Systems view of an enterprise• Measurement• Improvement – Six Sigma, Lean Manufacturing• Customers• Business rules• Process agility• ALL OF THE ABOVE AND MORE!

DID IT ALL START HERE?

• Read the excerpt from Adam Smith’s book ‘Wealth of Nations’, 1776– c:\eis\03_BPM\adam_smith.pdf

• From a process perspective:– what lessons can we learn?– what is missing?

PRODUCING GOODS AND SERVICES

production of goods and services

information arising from production

enterprise architecture - alignmentprocess – sequence of activitiesconduct of activities- manual/manual-machine/automaticinformation technology - machine

BPM – EVOLUTION

Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007

BPM – A CONTEMPORARY DEFINITION

• BUSINESS PROCESS MANAGEMENT (BPM) is an holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology.

• It attempts to improve processes continuously.

BPM ENVIRONMENT

Paul Harmon, Business Process Problems, 2009, www.bptrends.com

BPM – LEVELS of CONCERN

Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007

STRATEGY AND BPM

Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007

PORTER’S COMPETITIVE FORCES MODEL

WHERE DO WE START?

BPM sounds good! Where do we start?Well, it depends...

see Paul Harmon’s article: Three Companies, Three Projects

PORTER’S GENERIC VALUE CHAIN

INTERORGANIZATIONAL VALUE CHAIN

MULTIPE VALUE CHAINS

WHAT IS A PROCESS?

Paul Harmon, Once More: What is BPM?, www.bptrends.com, 2010

A business process is a set of logically related tasks performed to achieve a defined business outcome. For example: purchase goods & services, hire staff.

EXERCISE

• Work your way through the SAP Starter Kit for Business Process Management

• You will find the kit here:– http://www.sdn.sap.com/irj/bpx/starterkitforbpm

READING AND REFERENCES

• See the folder at – c:\eis\03_BPM\– 03.pptx– adam_smith.pdf– bpm_in_india.pdf– BPM_the_SAP_roadmap.pdf– business_process_problems.pdf– once_more_what_is_bpm.pdf– three_companies_three_projects.pdf– urls.txt

• The following site has very useful material– www.bptrends.com