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BPM
BUSINESS PROCESS MANAGEMENT
IS BPM ABOUT?MANAGEMENT (LASTING)
ORTECHNOLOGY (EPHEMERAL)
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WHAT IS BPM ALL ABOUT?
• Enterprise architecture – Zachman• Change management• Business processes and architecture• Alignment – business with IT – Balanced Scorecard• Best practices – the SCOR framework• Matrix management – process group• Software suites – BPMS• Systems view of an enterprise• Measurement• Improvement – Six Sigma, Lean Manufacturing• Customers• Business rules• Process agility• ALL OF THE ABOVE AND MORE!
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DID IT ALL START HERE?
• Read the excerpt from Adam Smith’s book ‘Wealth of Nations’, 1776– c:\eis\03_BPM\adam_smith.pdf
• From a process perspective:– what lessons can we learn?– what is missing?
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PRODUCING GOODS AND SERVICES
production of goods and services
information arising from production
enterprise architecture - alignmentprocess – sequence of activitiesconduct of activities- manual/manual-machine/automaticinformation technology - machine
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BPM – EVOLUTION
Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007
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BPM – A CONTEMPORARY DEFINITION
• BUSINESS PROCESS MANAGEMENT (BPM) is an holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology.
• It attempts to improve processes continuously.
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BPM ENVIRONMENT
Paul Harmon, Business Process Problems, 2009, www.bptrends.com
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BPM – LEVELS of CONCERN
Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007
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STRATEGY AND BPM
Paul Harmon, Business Process Change, 2nd ed, Morgan Kaufmann, 2007
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PORTER’S COMPETITIVE FORCES MODEL
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WHERE DO WE START?
BPM sounds good! Where do we start?Well, it depends...
see Paul Harmon’s article: Three Companies, Three Projects
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PORTER’S GENERIC VALUE CHAIN
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INTERORGANIZATIONAL VALUE CHAIN
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MULTIPE VALUE CHAINS
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WHAT IS A PROCESS?
Paul Harmon, Once More: What is BPM?, www.bptrends.com, 2010
A business process is a set of logically related tasks performed to achieve a defined business outcome. For example: purchase goods & services, hire staff.
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EXERCISE
• Work your way through the SAP Starter Kit for Business Process Management
• You will find the kit here:– http://www.sdn.sap.com/irj/bpx/starterkitforbpm
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READING AND REFERENCES
• See the folder at – c:\eis\03_BPM\– 03.pptx– adam_smith.pdf– bpm_in_india.pdf– BPM_the_SAP_roadmap.pdf– business_process_problems.pdf– once_more_what_is_bpm.pdf– three_companies_three_projects.pdf– urls.txt
• The following site has very useful material– www.bptrends.com