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Modernizing IT’s Business Relationship Manager Role
Most common BRM role changes and outcomesMost common BRM role changes and outcomes
Companies that updated BRM roles in past two
years are nearly 3X more likely to have highly
satisfied business stakeholders
Companies that updated BRM roles in past two
years are nearly 3X more likely to have highly
satisfied business stakeholders
IT business partner KPIsIT business partner KPIs
The modern BRM: A partner/peer of a business unit, function or product team who shares ownership
of business/technology strategy and responsibility for results.
The modern BRM: A partner/peer of a business unit, function or product team who shares ownership
of business/technology strategy and responsibility for results.
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22
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Gatekeeper
Provider
Advisor
Partner
Peer
Relationship type
Collaboration styleReactive
Managesupply
Managedemand
Influencedemand
Guidestrategy
Co-developstrategy
Proactive
Pri
mar
y ro
le
Changes Outcomes
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Assess your BRM team
Click here to access a new tool from The Hackett Group that
assesses BRM capability and maturity in modern aspects of the
role, including the above KPIs.
Include BRMs in stakeholders’ business strategy planning
Modern BRM performance must be assessed by factors that are meaningful to stakeholders and emphasize BRM impact on strategic goals.
Source: Modernizing IT’s BRM Role, The Hackett Group, 2019
Employ different skills/talent
Broaden scope of BRM assignment
Impact on time to market/time to
value
Cycle time/ completion time
of projects
Quality of work
Work productivity
Achievement of BRM goals/
projects
Performance against budget/
costs
Achievement of business customer experience goals
Achievement of business top line
(growth) goals
Achievement of business bottom line
(efficiency) goals
Achievement of IT organization
goals
Overall business stakeholder satisfaction
Overall IT stakeholder satisfaction
Make BRM full-time dedicated position
Raise BRM to more senior level in IT
Stakeholder perception of IT as a partner
Convergence of IT and business strategy
Faster time to market or time to value
Greater responsiveness to external customer needs
More success achieving business goals