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Copying best practises won’t help, the IT outsourcing toolbox contains no one size fits all solutions

IT sourcing models and IT outsourcing tools can not be deployed off the shelf. The risk of misalignment between requirements and the tools deployed is apparent

IT outsourcing is about aligning operating model, delivery processes, retained organisation, technologies, and the vendor portfolio

Successful IT outsourcing is not a one time, discrete event, but a continuous process of improvement and development

As such, others’ IT sourcing models are good inspiration to identify possible scenarios but it is alignment that sets successful companies apart – not the actual sourcing model

Complexity doesn’t scale linearly, why copying other companies won’t work

Required level of sophistication in IT outsourcing

Busi

ness

and

IT c

ompl

exity

High

High

Low

Low

The IT sourcing lifecycle

ILLUSTRATIVE