Business | Jive Cloud Solutions

Your Phone System in the Cloud

Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.

Your business is complicated enough. Let Jive handle your phone system and deliver enterprise PBX features at a dramatically lower cost of ownership than your current system.

2 Jive for Business

Customer Success

Over 10,000 businesses have chosen Jive as their phone system provider. Jive is quickly becoming the standard for

Cloud communications worldwide.

Read customer success stories at jive.com/customers.

Business | 1

Rob Hamann Agency

American Family Insurance

Saint Peters, MO

Issues

Needs predictable month-

to-month rates for simple

budgeting, easy call management,

conference calling.

Results

Control of call-routing allows

calls to fl ow to the national claims

offi ce. Conferencing calls are

transparent to both internal users

and clients.

CASE STUDY

Relationship and Reliability with JiveAmerican Family Insurance is a privately-held Fortune 500

corporation. It is one of the largest personal-line insurers in the

United States. Founded in 1927, American Family Insurance has

8,000 direct employees with thousands of independent agents.

American Family off ers auto, homeowners, property/casualty, and

life insurance products. Operating in over 20 states, American

Family primarily sells through independent agencies and specialized

brokers.

Most experts agree the property and casualty insurance market

has been deeply impacted by current US fi nancial struggles. With

the economy in a long-term period of weak underlying growth, the

outlook for many agencies is an increasingly competitive landscape.

Predictions of low demand, rising accident loss ratios, and premium

defl ations are a major cause of concern for both national and

independent companies alike. Insurance agents are increasingly

adopting high-tech communications solutions to remain competitive

in a diffi cult market climate.

Jive for Business 3

Business Products

We’ve got what you need. More than just a phone system in the Cloud, Jive provides a robust set of Unified Communications products that cover all your business needs. Products include voice, video, data, mobility, contact center, and fax solutions designed with your business in mind.

For more information, visit jive.com/products.

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Jive Voice Hosted VoIP with full PBX function and admin controls.

Jive Video P2P and Multi-Point Video-Bridging services.

Jive Data QoS Broadband and MPLS connections.

Jive Contact Center Call queues, agents, supervisors, and reports.

Jive Mobility Mobile device and desktop integration.

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Total Cost of Ownership

It’s clear. Jive Voice offers a lower total cost of ownership when compared with traditional on-premises or legacy solutions.

Jive eliminates the need for expensive licensing fees, annual maintenance contracts, separate service plans, costly upgrades, and proprietary premises-based equipment.

With Jive, you’ll always have the latest technology. New features will be automatically added to your Cloud service.

1YEAR

CO

ST

2 3 4 5

Jive Voice

Premise

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Born in the Cloud

Jive solutions are delivered via Jive Cloud, our hosted services platform. A true cloud-based architecture, Jive began in the Cloud and didn’t have to migrate there from expensive legacy systems. Jive Cloud has industry-leading:

Reliability. Housed in multiple SSAE16 datacenters across the world, Jive Cloud provides redundancy and high availability on a distributed platform.

Flexibility. Control all system configurations and make moves, adds, and changes in real-time using Jive’s online administrator portal.

Scalability. Jive can serve thousands of users on a single, consolidated system that has unlimited capacity for growth.

Interoperability. Based on open standards and commodity hardware, Jive provides API access and integrates seamlessly with leading CRM, ERP, and other third-party software.

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Phones are Easy Again

Installation of your Jive Voice system could not be simpler. All phones come preconfigured for

easy Plug-and-Play connection to your network.

All moves, adds, and changes can be made from our online portal with intuitive drag-and-

drop controls. Jive Voice can also work with your existing Internet.

7Jive for Business

Unlimited Options

Typically, on-premises solutions (and some other hosted solutions) charge separately for specific features and the number of users. With these companies, a charge is incurred for the voicemail feature and the amount of voicemail boxes used, separate from their basic phone service.

Unlike these pricing models, Jive offers you unlimited voicemail boxes, auto attendants, dial plans, conference bridges, local and long-distance calls, schedules, playlists, messages, and more in the all-inclusive, monthly price. Create exactly what you need; it’s all included.

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Voice Features

While other telecommunication providers offer features a-la-carte, Jive offers an all-you-can-eat feature buffet.

Jive customers have access to unlimited local and domestic long-distance dialing in addition to our full suite of Jive Voice features, including unlimited auto attendants, call queues, ring groups, voicemail, conference bridges, and more.

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BASIC VOIP FEATURESAuto-AttendantsBargeCall AnalyticsCall LogsCall MonitoringCall RecordingCall ReportingConference BridgeConferencing (3-way)Corporate Directory on PhoneCustom GreetingsCustom MessagesCustom Hold MusicCustom SchedulesDial by ExtensionDial Plan EditorDial by NameDial-by-Name DirectoryDirect Inward DialingDirect Outward DialingExtension DialingFax to Email

Inbound Call FiltersIndividual Call LogsIntercomLast Number RedialLine FailoverLDAP IntegrationLocal & LD Dial-ToneLocal Directory on PhoneMessage Waiting IndicatorPagingPresence MonitoringRing GroupsSpeed DialSpyUnlimited Auto AttendantsUnlimited ExtensionsVirtual FaxVoicemailVoicemail to EmailWeb-Based Admin PortalWeb-Based User PortalWhisper

CALL MANAGEMENT FEATURESAuto-DivertAuto-RejectCall ForwardingCall HistoryCall HoldCall Park/PickupCall Queues (Automatic Distribution)Call RoutingCall TransfersCall WaitingCaller IDDo Not DisturbExtension TransfersFind Me/Follow MeMissed Call IndicatorMultiple Calls per Line

CALL CENTERAdvanced Ring StrategiesAgent Login/Log outCustom Queue Hold MessageCustom Queue Hold Music

Escape from Call QueuePre-Call AnnouncementQueue Call BargeQueue Call SpyQueue Call RecordingQueue Call WhisperReport Caller Hold TimeUnlimited Call QueuesWait Time Announcement

PHONE SERVICECloud PBXInternational Calling*Jive Desktop**Mobility Softphone*Multi-Site CompatibleNumber Porting*Toll-free Numbers*Local Numbers*Unlimited Domestic Usage

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Dial Plan EditorBuild it and they will call.

Jive’s award-winning Dial Plan Editor gives administrators an intuitive drag-and-drop

interface, enabling them to easily configure their auto attendants, sound clips (including greetings,

messages, and hold music), wait times, and schedules in real time.

Jive for Business 11

Call Analytics

You can’t manage what you can’t measure. Jive’s Call Analytics allow administrators to quickly see traffic patterns, allowing for more efficient use of resources, better training, and proper scheduling.

Call Analytics include geography-based heat maps, time-of-day histograms, detailed user statistics, and basic call logs. Advanced filters can be applied to sort data by call count, time of day, duration, location, DID, users, ring groups, and more.

Call Analytics are available in the Jive administrator portal at no additional cost.

Inbound 77%

Tollfree 13%

Outbound 10%Outbound 10%

Inbound 79%

Tollfree 20%

Outbound 1%

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Inbound MinutesInbound Calls

Outbound MinutesOutbound Calls

Internal MinutesInternal Calls

8/ 1 8/3 8/58/2 8/4 8/6 8/7

CA

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MIN

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Integrations

Jive integrates seamlessly with many third-party business applications (e.g., Salesforce, Microsoft Outlook, Micros Opera, etc.) and supports click-to-call, integrated directories, screen pops, and other powerful workplace communications features.

Jive also has a robust set of APIs for further integration into existing critical systems.

13 Jive for Business

Customer Experience

Jive is committed to provide a world-class experience for all of our customers. To accomplish this we offer dedicated support and training, so you can utilize your system with ease.

Dedicated Support. Jive has in-house customer service and technical support teams waiting for your call. All of our representatives are direct employees, U.S.-based, and available 24x7x365 at no additional cost.

Comprehensive Training. Jive offers an assortment of training options including video tutorials, step-by-step articles, and quick start guides.

User GuideUpdated regularly with quick start guides, step-by-steps, screenshots, etc. for both account admins and end users.

Training VideosVideo and interactive trainings give an in-depth look at the Jive system and walks users through setups.

Customer CareU.S.-based support representatives help customers setup and maintain their systems from the first day of Jive service and on.

Technical SolutionsU.S.-based systems engineers help customers with difficult problems, such as network-related issues or non-standard hardware or software issues.

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PhonesLet’s talk.

Jive Voice is compatible with SIP-based phone hardware from leading manufacturers including Cisco, Polycom, Panasonic, VTech, and Yealink. This

allows the flexibility to bring your own devices or purchase them through Jive.

Choose from phones that include features like LED touchscreens, wireless handsets, Bluetooth capabilities, USB ports, and even antibacterial plastics. These phones (and many more) are available for purchase through the Jive

website, complete with warranty and 24/7 customer support.

Jive for Business 15Jive for Business

Tier 1

1-4 Users

29.95

per device

Tier 2

5-9 Users

25.95

per device

Tier 3

10-24 Users

23.95

per device

Tier 4

25-49 Users

21.95

per device

Tier 5

50-100 Users

19.95

per device

Pricing A Fortune 500 system without the fortune.

Jive charges an all-inclusive, monthly user fee for Jive Voice services and offers flexible month-to-month service contracts. With Jive, both basic and advanced PBX features are included at no additional cost. Let us earn your business with our best-in-class voice quality and system reliability.

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About Jive

Jive is a nationally recognized provider of enterprise-grade Unified Communications for public sector and commercial customers around the world. Since 2006, Jive has been setting the pace for the cloud communications marketplace. Jive is known for delivering consistent,

high-quality Hosted VoIP traditionally associated with premises-based solutions. Through Jive Cloud, we offer the same services as on-premises solutions without the associated costs, limits on scalability, or complex management and maintenance.

17 About

For more information on Jive Voice for business, contact us today.

888-960-0205 jive.com/vtech

promo code: VT101214

Jive is leading today’s telecommunications industry. Are you following?

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